Citizens Bank, Review

Excellent banking location
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by MikeRambo, Jul. 17, 2022

The reason why I love this branch is because I've been banking here since it opened as Mellon PSFS back in 1999.  They are asking if I need to open another account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Bensalem Acme Branch at Bensalem, PA
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Regional manager
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by 4evayoung, Aug. 04, 2019

Exceptional customer service from Eddie thumbs up! by far one of the best employee that I have had encountered  at this branch. The manager not so much. Eddie brightens up the branch his welcoming smile and charismatic personality always is welcoming and he is so very helpful. This branch gets my 5 stars because of this employee.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Westfield Stop & Shop Branch at Westfield, MA
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Citizens Bank Review
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by DaveZ, Mar. 27, 2017

The people at the Panorama Trail Citizens Bank branch in Penfield, New York are exceptional. They are all so personable, and I never feel like just another customer. They treat me as a good friend and neighbor. And Linda couldn't be nicer. When my girlfriend passed away in July of 2016, her kind words to me meant so much. Thanks Linda.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Panorama Plaza at Rochester, NY
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New staff
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by Cheesecakefan, Dec. 29, 2015

I am so sad and excited that Jill and Mallory have been promoted and transferred to the Kingston bank.  My Norwell bank will never be the same.  I will travel to Kingston just to keep tabs with them.  Kingston has 2 of the best employees ever.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Kingston Stop And Shop Branch at Kingston, MA
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Mgr Customer Service
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by TheOriginalGregB, Dec. 28, 2015

I have occasion to frequent this branch on occasion. Each and every time I do I have the pleasure to be helped by Aaron, I believe he is the branch manager. He is always friendly, courteous and professional. He has a good memory for remembering the small things that keep me coming back. He is very knowledgeable in his field. An excellent employee and manager.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Stop & Shop - Wickford Branch at North Kingstown, RI
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Excellent Sevice !!!!
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by shanara, Sep. 19, 2015

I went in to the Sop & Shop branch in Westborough today. The manager and teller were so friendly and polite. They were able to help me out in no time. I am looking forward to banking with them for a very long time. Now this is the way banking is supposed to be.  

* this reviewer had >10 banks before.
* this review was made on Citizens Bank, Westborough Stop & Shop Branch at Westborough, MA
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Erica F. Berman
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by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Pine Hills Branch at Albany, NY
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Erica F. Berman
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by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Pine Hills Branch at Albany, NY
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Erica F. Berman
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by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Pine Hills Branch at Albany, NY
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Love this bank
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by Smooshles, May. 26, 2012

Citizens Bank in the North Andover Stop & Shop has been my bank since I moved to the town 11 years ago and I have to say that the staff has been just so friendly which is my most important criteria in addition to convenient bank hours.


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, North Andover Stop & Shop Branch at North Andover, MA
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phone service
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by clclclclcl, Apr. 11, 2012

I needed to order Euro's quickly and my branch did not carry them.  Dawn took my phone call and went the extra mile to find a Citizen's branch that did carry them, found the phone number and gave me directions.  Very helpful.  

Cynthia Lehan

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Cobbs Corner Branch at Stoughton, MA
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Outstanding effort!
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by davelima, Jan. 03, 2011

Manuel Guerrero, the Assistant Manager, went out of his way to help our mutual client close on their new home on New Years Eve. Without his help they could not have closed. He saved the day.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Financial Center Branch at Boston, MA
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