Citibank, TUSTIN RANCH BRANCH
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105 client reviews
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| Name: | Citibank |
| Concentration: | International Specialization |
| Established: | 06/16/1812 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | CITIGROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 663, view all, view on map |
| Website: | www.citibank.com |
| Total Assets: | $1,684,710,000,000 |
| Total Deposits: | $1,327,597,000,000 |
| Total Equity Capital: | $162,945,000,000 |
| Total Domestic Office Deposits: | $747,614,000,000 |
| Net Income: | $11,169,000,000 |
| Return on Assets: | 1% |
| Return on Equity: | 7% |
| More... | |
Client Review
105 client reviews of Citibank scored 2 out of 5.
SHAME ON CITI BANK
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by nasrin, Jan. 11, 2014
if there was 0 I would rate them zero or even minus. New employee that do not know their job and the manger tony Perez that is a jerk . Citi Bank has to be ashamed to have such a rude, sick psycho as manager.
They had a promotion for 250$ for a new account if you pay 2 pill and 2 direct deposit in 2 months.
I opened the account and fulfilled all the requirement but they didn't deposit the money to my account. when I personally went to the bank and spoke to Tony the manager he pretend that doesn't know anything about the promotion and said there is nothing in their system about it.
He said that will investigate and call me back. He never called me back and after at least 5 messages that I left for him and no respond. I went back to the bank and showed him the flayer. he said will submit for investigation and call me.
of course no phone call from the absolute jerk and lair. I called again and he said still waiting for investigation.
Called the member service since I figured I am not getting anywhere with this guy.
spoke to someone that apologized for all trouble caused and said he will make sure 250$ to be deposite in my account next day and he will call me to make sure I received it.
GUESS WHAT!!!
He didn't call and no money in my account. called back spoke with another manager who said I do not qualify for that promotion. after 5 months and many calls and visit to the branch at the end they told me I do not qualify and do not give me any reason for that.
I am planning to sue CITI BANK for that and IF any of you that reading this review had same problem please post it.I want everybody knows how cheap this bank is and they do not give you what was promised at first.
SHAME ON YOU CITI BANK. YOU HAVE TO BE ASHAME OF YOURSELF.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Tustin Ranch Branch at Tustin, CA
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby nasrin, Jan. 11, 2014
if there was 0 I would rate them zero or even minus. New employee that do not know their job and the manger tony Perez that is a jerk . Citi Bank has to be ashamed to have such a rude, sick psycho as manager.
They had a promotion for 250$ for a new account if you pay 2 pill and 2 direct deposit in 2 months.
I opened the account and fulfilled all the requirement but they didn't deposit the money to my account. when I personally went to the bank and spoke to Tony the manager he pretend that doesn't know anything about the promotion and said there is nothing in their system about it.
He said that will investigate and call me back. He never called me back and after at least 5 messages that I left for him and no respond. I went back to the bank and showed him the flayer. he said will submit for investigation and call me.
of course no phone call from the absolute jerk and lair. I called again and he said still waiting for investigation.
Called the member service since I figured I am not getting anywhere with this guy.
spoke to someone that apologized for all trouble caused and said he will make sure 250$ to be deposite in my account next day and he will call me to make sure I received it.
GUESS WHAT!!!
He didn't call and no money in my account. called back spoke with another manager who said I do not qualify for that promotion. after 5 months and many calls and visit to the branch at the end they told me I do not qualify and do not give me any reason for that.
I am planning to sue CITI BANK for that and IF any of you that reading this review had same problem please post it.I want everybody knows how cheap this bank is and they do not give you what was promised at first.
SHAME ON YOU CITI BANK. YOU HAVE TO BE ASHAME OF YOURSELF.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Tustin Ranch Branch at Tustin, CA
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by thedoctor 2014-01-15 17:48:15
I've been with citi bank at 1 bway for 20 years and have yet to have a bad experience. I am so sorry to hear this. I deal with one rep there and he's be on target every time. I agree they need to respond much quicker with calls. I always email and get a much quicker response.
All the best...
MD
All the best...
MD
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