Citibank, Review

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by 1106, Feb. 11, 2017

This branch does not keep its website up to date.  They advertise Saturday hours BUT they are not open on Saturdays.  What a waste of my time.  I drove all the way over to their branch to find it closed and padlocked.  Please update your website hours.  Very inconsiderate to your customers!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Arlington Branch at Arlington, VA
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Very Condescending
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by kiana, Oct. 21, 2013

I wish I read the other reviews prior to opening an account today. I dealt with Brian and had an unpleasant experience. Will NEVER come back here again. For starters, do not intend to conduct business here unless you are in a business suit. If you are dressed causally (and I don't mean like a bum), they will make assumptions about you, your credit and your socioeconomic status.

For the record, I have a 780 credit score, own 2 properties, have a significant amount of money in the bank and own 2 businesses. I opened an account because Citibank claims to do free international money wires (it turns out not in the country I'm wiring to). Brian was VERY condescending when speaking to me. He implied that my DOB on my ID was incorrect, since he couldn't find my online application. He also tried to school me on why I should apply for an additional Citibank credit card, even though I already had one. He spoke to me like I was an idiot telling someone with a 780 credit score that I need to establish credit while times are good incase I face hardships in the future. Check this out buddy, rather than accumulate more debt in the event I face a financial hardship, I'll use the money I've saved specifically for that purpose instead. He also made a comment asking whether or not I was credentialed in the line of work I'm in/business I run. What kind of question is that? If it was just one stupid comment I could totally look past it as him just being socially awkward but I find it really hard to believe he would have made those same comments to me if I walked in dressed like a high powered business executive.

Another red flag was when I made the cash deposit with the teller. I had 2K cash in new hundreds. He counted them silently and it even looked like he miss counted 2 of them. Rather than say to me, "ok so you're depositing $2000." he asks me "how much are you depositing?" which makes em think an extra bill was stuck in there or something. Furthermore, being self employed, I primarily deal with cash. I have NEVER seen a teller count the bills silently and not lay them on the table as he goes through them. Very sketchy...He was polite and cheerful though.

 



* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Citrus Heights at Citrus Heights, CA
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Can not reach the bank by telephone
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by citibankcds, Jul. 31, 2013

Have you ever tried to reach this bank branch by telephone?  On Google, only an 800 number is provided.  This call center number refuses to give out the individual bank branch number, but will connect you.  I tried twice, and both times I was dumped into voicemail.  There is no operator available.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Bedford Village Branch at Bedford, NY
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The bad service
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by jellyfish, Jan. 15, 2012

Jan 7, 2012 I came in the Citibank at Quimby, San jose, Ca. This bank is too bad service. I got the same trouble like that. I got 2 times . Now, I came back and ask them how long they give my money back. They told me that they did not know, I need to wait the answer from the person's ATM. I told them that they stop my payment transaction. They get me the trouble with the payment. How is the bank do? Nobody reply include the manager and employee from the bank. I think that is reason, the customer say goodbye Citibank.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 2189 Quimby Road Branch at San Jose, CA
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