Cadence Bank, Review

Cadence Bank, Review

Average rating stars based on 17 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
9
4 star:
1
3 star:
1
2 star:
1
1 star:
5

A total of 5 Reviews with 1 Star

Just use a Credit Union, terrible bank
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by RyanSmith, Jul. 25, 2014

Really bad costumer service.  Account was robbed, received little help or sympathy.  Then they charged me over a grand in overdraft despite me never opting in, so they will break the law to fleece customers.  The idiot branch manager could barely speak English and seemed to not understand it at all.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Cadence Bank, Colonnade Parkway Branch at Birmingham, AL
9 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

2 comments. Add a comment

by JordanLight 2015-09-25 15:41:27
Per the comment above - THIS IS THE EXACT same thing that happened to me. My account was robbed and they allowed for over $900 in negative balance! The branch manager called me after I had already spoken to corporate 2 days before, yet she had no idea of the theft. They ran up a ton of overdraft fees. I told them I wanted no over-draft protection as well, and guess what!? I had some PayPal account still attached to the checking account and a couple charges went through and ...$400 more in fees! With no call. Now the manager is not returning my calls. BANCORPSOUTH is the WORST!!!!!
by Locallady7 2022-10-31 14:52:57
I would run from this bank.
I went in to attempt to cash a irs check but asked for an account. The clerk had me sit a half hour to have a very very unprofessional older tall woman manager come not to me. But loudly came maybe 15 feet and said loudly "we will not be cashing your check here. We only serve our customers. I asked to be a customer and I was told I should go try Walmart. Noone ever even looked at my check or my info.
I was completely DENIED SERVICE in the snobbiest fashion ever .
Just don't..
 1star Overall Rating
 1star Interest Rate and Cost
 2star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by AnarJb, Apr. 11, 2014

Even depositing cash into my account at a teller, money has come up missing from my account for days on end. It takes checks more than 2 weeks to go through most times, and even though I'm opted out from over-draft, the bank allows expenses to hit my card. They refuse to do any kind of refund most times, and when you ARE supposed to have one waved, in my experience, they wait until Friday when you are hit with a second fee. They also recently upped their Overdraft fee a full dollar more, and seemingly told no one about it. They surely didn't tell me or anyone I know who banks here. Nothing but problems with this bank, especially this branch in the Greystone Place. Friendliness to customers only goes so far, but no one there seems to care about those of us with barely any money in bankruptcy to wave a fee that wasn't supposed to happen in the first place.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Cadence Bank, Greystone Branch at Jackson, TN
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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NEEDS TO GET WITH CURRENT WORLD TECHNOLOGY
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by kleinster, Jan. 03, 2013

Took one full week to pay my mortgage with their online mortgage payment system. They use an antiquated check draft system which takes forever unlike everyone elses automatic draft system. For one full week I had no idea whether or not the money was going to come out of my account before the deadline and I would have to pay late fees. This bank desperately needs to get with new world technology, it's as painful as banking at your grandma's local 1920's bank. Pay your mortage a week in advance with this bullcrap bank. What a headache. The only reason I have them is because I messed up and don't want to have redo my mortgage.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Cadence Bank, Bancorpsouth at Flowood, MS
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Horrible
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by RealPerson, Apr. 13, 2012

They will charge you over draft fees even if you're not over drafted. This is the worst bank I have ever dealt with. Don't do a Christmas account with them because still to this day I have not got my check from where I started one. This is a horrible bank. They are also under a big lawsuit due to the over draft. If you were thinking about going here to bank, please think again!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Cadence Bank, Albertville Branch at Albertville, AL
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Rude
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Other Services
by local, Mar. 02, 2011

Branch environment rude & condescending.  Will do business with small local bank instead of corporate giants who don't care from now on.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Cadence Bank, Campbell Branch at Springfield, MO
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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