Bank of America, Review

I can live without them
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by Tommy1, May. 09, 2020

I have a dual perspective on BofA, they offer a really NICE online platform, very useful tools as the internal transfers (BofA to BofA) and high Zelle limits, high ATM limits and very nice Customer Service. I was a BofA Client 2018-2019 and kicked out due Risk dept, No surprise, they are very delicate with high volume transactions or high risk business. Understandable. I can live without them. As a Business owner/ account holder i had an amazing Online Banking and App experience but a terrible branch experience, all their offices are crowded all the time in Miami Area, products and personnel are really good but insufficient for some business needs, I've never used any merchant services from them but seems to be one of the best in the market. I've never felt the difference between move 10k and 500k in transactions or balance, never been "upgraded" or recognized, always at the same tier.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
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BoA-Poinciana Branch
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by Objectivizer, Jan. 16, 2016

Branch is not provided enough staff. Those present do a phenomenal job. Very friendly and kind.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Poinciana Branch at Kissimmee, FL
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Changing banks after over 20 years thanks to Vera.
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by MaryBenjamin, Oct. 03, 2013

The title says it all. We've been with Bank of America for so many years, and for the 18 years we've lived in our chandler home, we've gone to the Bank of America on queen creek and alma school, and most of the employees have changed over time, yet Linda, a heavy set man, and Vera have been there for a majority of our banking experience. Linda and the mentioned man--whose name has slipped my mind, I'm sorry to say--have been marvelous and outstanding, but Vera has treated us with the absolute most disrespect possible. From accusing us of robbing a bank (when we had a stack of ones and fives from a garage sale) to calling managers over time and time again, not allowing us to deposit money into our shared account with family members when it had never been an issue previously, the list goes on and on. Between her constant badgering and the incompetence of each novice and nosy manager, we should have changed banks long ago, but we kept hoping things would get better and they haven't. So take my advice and steer clear of this branch and this bank and find somewhere that values your business, time, money, and loyalty, because the ocotillo branch of Bank of America clearly does not.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ocotillo Branch at Chandler, AZ
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owner
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by mmmm, Sep. 20, 2013

Im advance customer with bank of america for past 7 years and was happy with the service. Had to move my office to Lilburn, GA and use different branch. People r nice however branch manager is not competent and not helping at all. I gave a few chances but I will probably stop using this branch. Unbelievable experience:(

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lilburn Branch at Lilburn, GA
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Smiles for a Price
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by Sunshine88, Feb. 26, 2011

I've was at BOA  for 4 years and I never had a complaint whatsoever. The staff was great, helpful and always friendly.

However when I went to cancel my account, because I had decided to go to a different Bank, immediately the tone of staff (From the Managers) changed from friendly to frigid. I couldn't wait to get out of their faster.

 I've never had a problem with this bank, but this last transaction has left a lasting impression on me.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Boston Branch at Boston, MA
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Bad Customer Service
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by amerindianchica, Feb. 22, 2011

I only go there to use the ATM because the location is convenient. I don't go there for customer service, because for some reason bank of america failed to give IQ tests during the hiring process for that branch. Whatever reason that ever I went there for customer service in the past, it was always very unprofessional. I go out of my way to other branches for customer service. I love bank of america, just not this particular branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Church And Ocean Avenue Branch at Brooklyn, NY
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unprofessional employees
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by champ25, Feb. 10, 2011

i feel bad for the employees that work there. most of the times i come in there for a transaction, i see the way how their teller manager amy and supervisor julie treat their tellers. they would embarass the teller in front of me. they talk so loud, they use unprofessional language and the most important thing that annoyed me was when the supervisor embarassed the teller after the other person left because the teller didnt sell an account. it looks unproffessional because I and other people can hear it and there i could see that they're not really here for their clients but just to sell an account. thats why everytime i go there, they're employees are like robots. they come up with different types of accounts for me to open. after this account,heres another, then another. they are really after accounts, they are after our money thats why they find ways to charge fees. i really feel bad for the employees. they work hard, hopefully they are getting enough pay for the treatment that they get.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Silverado & Bermuda Branch at Las Vegas, NV
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