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PNC Bank, HACKETTSTOWN BRANCH
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420 client reviews
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| Name: | PNC Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1804 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | PNC FINL SERVICES GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2378, view all, view on map |
| Website: | www.pnc.com |
| Total Assets: | $557,463,343,000 |
| Total Deposits: | $428,985,450,000 |
| Total Equity Capital: | $50,108,085,000 |
| Total Domestic Office Deposits: | $428,490,983,000 |
| Net Income: | $5,836,901,000 |
| Quarterly Net Income: | $957,096,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 8% |
| More... | |
Client Review
420 client reviews of PNC Bank scored 2.5 out of 5.
Love this Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bank4me, Mar. 15, 2014
I'm a business owner in the area of Hackettstown, and have always found them to be welcoming and polite. I have to say the turn over in staff has been often and hard to get to know. There are four individuals that are common and am thrilled with the service. It's a tough industry when the employees don't have a say in policies and changes. They have to follow the rules. Please keep smiling and doing that great job when you have unpleasant people verbally accosting you. Rise above and keep giving that great service. You make my day when I enter and am greeted with a smile.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hackettstown Branch at Hackettstown, NJ
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bank4me, Mar. 15, 2014
I'm a business owner in the area of Hackettstown, and have always found them to be welcoming and polite. I have to say the turn over in staff has been often and hard to get to know. There are four individuals that are common and am thrilled with the service. It's a tough industry when the employees don't have a say in policies and changes. They have to follow the rules. Please keep smiling and doing that great job when you have unpleasant people verbally accosting you. Rise above and keep giving that great service. You make my day when I enter and am greeted with a smile.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hackettstown Branch at Hackettstown, NJ
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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by jamorim, Mar. 22, 2012
Thursday, 22 March 2012
This letter has been sent certified to the President of PNC bank Mr. James Rohr!
Dear Mr. Rohr,
I would like to take five minutes from your busy schedule, so I can give you a real experience of a customer who had to deal with one of your branches located at 2061 Route 57 Hackettstown, NJ 07840.
On March 22, 2012 at 10:00 AM, I went to the drive-thru to get $3,500 from my saving account. I welcomed by an aggressive lady who said: “the limit is $2,500”. I replied: “why you guys making it so difficult, how about if I get $2,500 now and then turn around and come back for another $2,500; would that be ok? I was being funny and in the same time learning about the policy and procedure. All sudden, another aggressive lady showed up on the screen and said: ”Now, you cannot get even a dollar, you have to come inside.” WOW! So, I left, parked my car and came down to the branch to speak to the branch manager - I felt I am being punished.
I parked my car, went inside the branch and spoke to the branch manager. Another aggressive lady, who seemed to stereotype me based on my accent – she thought maybe I am someone who will not be able to reach you. She was not ready to listen to my story and after a few minutes, she managed to say: “I don’t know what happened there, I cannot hear from here. But, I do apologize if the teller said that to you.” I replied: “Ok, thank you and left.”
I went back to my car; then I remembered that I still need the money. I turned back to the drive-thru and I send my PNC bank card and driver licenses. The same lady came and said: “How can I help you?” I replied; I would like to get $2,500 from my saving account. She said: “You are creating suspicion and you have to come inside as I told you. She closed the screen and sent me back my card without giving me any opportunity.” I took my card and my driver license and left with two thoughts in mind. One, I will be writing this letter to you and two, I will be closing my accounts and I will never ever deal with PNC bank again.
A little about me, I have been with PNC bank since it used to be Chemical bank – never had an issue. I deal with PNC bank in Princeton “500 college road west” all time, and they know me by name. In fact, I take Donuts and cookies to the staff once a while, call them and ask about me. I have an MBA and I am a director of information technology in a pharmaceutical company; I deal with business and customers on a daily basis and solve issues and make sure customers are happy. My experience today with your branch was horrible and I am very disappointed. Not sure whether my last name or my accent had created all this or just a poor customer service.
I hope to hear from you soon and please let me know what should I do next.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hackettstown Branch at Hackettstown, NJ
13 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jamorim, Mar. 22, 2012
Thursday, 22 March 2012
This letter has been sent certified to the President of PNC bank Mr. James Rohr!
Dear Mr. Rohr,
I would like to take five minutes from your busy schedule, so I can give you a real experience of a customer who had to deal with one of your branches located at 2061 Route 57 Hackettstown, NJ 07840.
On March 22, 2012 at 10:00 AM, I went to the drive-thru to get $3,500 from my saving account. I welcomed by an aggressive lady who said: “the limit is $2,500”. I replied: “why you guys making it so difficult, how about if I get $2,500 now and then turn around and come back for another $2,500; would that be ok? I was being funny and in the same time learning about the policy and procedure. All sudden, another aggressive lady showed up on the screen and said: ”Now, you cannot get even a dollar, you have to come inside.” WOW! So, I left, parked my car and came down to the branch to speak to the branch manager - I felt I am being punished.
I parked my car, went inside the branch and spoke to the branch manager. Another aggressive lady, who seemed to stereotype me based on my accent – she thought maybe I am someone who will not be able to reach you. She was not ready to listen to my story and after a few minutes, she managed to say: “I don’t know what happened there, I cannot hear from here. But, I do apologize if the teller said that to you.” I replied: “Ok, thank you and left.”
I went back to my car; then I remembered that I still need the money. I turned back to the drive-thru and I send my PNC bank card and driver licenses. The same lady came and said: “How can I help you?” I replied; I would like to get $2,500 from my saving account. She said: “You are creating suspicion and you have to come inside as I told you. She closed the screen and sent me back my card without giving me any opportunity.” I took my card and my driver license and left with two thoughts in mind. One, I will be writing this letter to you and two, I will be closing my accounts and I will never ever deal with PNC bank again.
A little about me, I have been with PNC bank since it used to be Chemical bank – never had an issue. I deal with PNC bank in Princeton “500 college road west” all time, and they know me by name. In fact, I take Donuts and cookies to the staff once a while, call them and ask about me. I have an MBA and I am a director of information technology in a pharmaceutical company; I deal with business and customers on a daily basis and solve issues and make sure customers are happy. My experience today with your branch was horrible and I am very disappointed. Not sure whether my last name or my accent had created all this or just a poor customer service.
I hope to hear from you soon and please let me know what should I do next.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hackettstown Branch at Hackettstown, NJ
13 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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