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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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Disappointed Customer
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by WFCustomer, Nov. 16, 2011
Do not get a mortgage with this bank. They have terrible service and make mistakes upon mistakes with hours on the phone to try and correct it and still no resolution.
The Assistant Manager at the John's Creek location in Florida is rude and belittling to women.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Johns Creek Branch at Saint Johns, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WFCustomer, Nov. 16, 2011
Do not get a mortgage with this bank. They have terrible service and make mistakes upon mistakes with hours on the phone to try and correct it and still no resolution.
The Assistant Manager at the John's Creek location in Florida is rude and belittling to women.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Johns Creek Branch at Saint Johns, FL
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Heartless neighbors
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by Lovesk, Nov. 14, 2011
During the crystal classic, they had every car towed, over 100. What does it matter. Other businesses on the key spend thousands of dollars to market the key and they just don't care. Get off our friendly island.!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Siesta Key Branch at Sarasota, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Other Servicesby Lovesk, Nov. 14, 2011
During the crystal classic, they had every car towed, over 100. What does it matter. Other businesses on the key spend thousands of dollars to market the key and they just don't care. Get off our friendly island.!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Siesta Key Branch at Sarasota, FL
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Friendly Tellers
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by Sundog, Nov. 10, 2011
I have been banking at this branch for several years now. The staff has always been pleasant and very helpful, I have transferred money to my son's account (he is in college) several times without having the correct account number with me, the tellers figure it all out and have always gotten it right :)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Los Altos Branch at Los Altos, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Sundog, Nov. 10, 2011
I have been banking at this branch for several years now. The staff has always been pleasant and very helpful, I have transferred money to my son's account (he is in college) several times without having the correct account number with me, the tellers figure it all out and have always gotten it right :)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Los Altos Branch at Los Altos, CA
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Unhappy customer
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by bobrud1, Nov. 10, 2011
I am still here after 3 years. I was the person who had is CD funds paying over 4% transfered to 0% checking account 10 days after purchase without notifaction or explanation . Ben Beverly ignored me repeatedly.I continue to have monthly statements sent to me.I have had 3 telephone with gallop poll about same subject. This cost more than a simple goodwill gester. Hundreds of emails later. This feud could end with small goodwill gester and $20 fee refund. I will never stop complaining. I have all but stopped using Wells Fargo. This was A Wachovia mistake one day before Wells bought Wachovia Robert Ruddick
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Crossridge at Glen Allen, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bobrud1, Nov. 10, 2011
I am still here after 3 years. I was the person who had is CD funds paying over 4% transfered to 0% checking account 10 days after purchase without notifaction or explanation . Ben Beverly ignored me repeatedly.I continue to have monthly statements sent to me.I have had 3 telephone with gallop poll about same subject. This cost more than a simple goodwill gester. Hundreds of emails later. This feud could end with small goodwill gester and $20 fee refund. I will never stop complaining. I have all but stopped using Wells Fargo. This was A Wachovia mistake one day before Wells bought Wachovia Robert Ruddick
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Crossridge at Glen Allen, VA
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Hold On Deposit
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by JoeM1108, Nov. 09, 2011
I had a deposit I made on November 4th, 2011 drawn on a local bank. The deposit cleared the local bank on Monday, November 7th. I had the owner of the escrow company call the branch and speak to Touche and the Branch Manager. The latter never returned her call. Nor did he ever return my call. The account was still on hold for this deposit until 16th. If a deposit drawn on a local bank clears why does Wells Fargo hold that deposit? It is unnecessary. I have been a Wells Fargo client for 20 years. I have a line of credit with them and significant deposits in the past. I will be transferring my funds as soon as this check clears to a credit union.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Los Altos Center Branch at Long Beach, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JoeM1108, Nov. 09, 2011
I had a deposit I made on November 4th, 2011 drawn on a local bank. The deposit cleared the local bank on Monday, November 7th. I had the owner of the escrow company call the branch and speak to Touche and the Branch Manager. The latter never returned her call. Nor did he ever return my call. The account was still on hold for this deposit until 16th. If a deposit drawn on a local bank clears why does Wells Fargo hold that deposit? It is unnecessary. I have been a Wells Fargo client for 20 years. I have a line of credit with them and significant deposits in the past. I will be transferring my funds as soon as this check clears to a credit union.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Los Altos Center Branch at Long Beach, CA
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Friendly and helpful!
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by KSWend, Nov. 06, 2011
Went to this branch on Thursday for Notary Services. Door greeter was very friendly and helpful. Notary was nice and helpful as well. Don't live near this branch, but if I'm in the area again and I need Wells Fargo services I will stop in. Thank you!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Six Forks Branch at Raleigh, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KSWend, Nov. 06, 2011
Went to this branch on Thursday for Notary Services. Door greeter was very friendly and helpful. Notary was nice and helpful as well. Don't live near this branch, but if I'm in the area again and I need Wells Fargo services I will stop in. Thank you!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Six Forks Branch at Raleigh, NC
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Not haapy
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by sadest, Nov. 05, 2011
We wonder y banks r the way they r ,if ur looking for fair, just , good service then u will avoid this branch.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Smoky Hill Branch at Aurora, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sadest, Nov. 05, 2011
We wonder y banks r the way they r ,if ur looking for fair, just , good service then u will avoid this branch.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Smoky Hill Branch at Aurora, CO
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Gone downhill
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by DoctorCatherine, Nov. 04, 2011
Since Wells Fargo took over Wachovia, everything has gone downhill. My biggest complaint: The drive-through window. I've banked here for 23 years - it would take 2-3 minutes on average to get through. Now, 7-10 minutes because they have only one, inexperienced teller working the window instead of the 2-3 experienced tellers who were working there. There is no excuse for this.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mount Pleasant Main at Mount Pleasant, SC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DoctorCatherine, Nov. 04, 2011
Since Wells Fargo took over Wachovia, everything has gone downhill. My biggest complaint: The drive-through window. I've banked here for 23 years - it would take 2-3 minutes on average to get through. Now, 7-10 minutes because they have only one, inexperienced teller working the window instead of the 2-3 experienced tellers who were working there. There is no excuse for this.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mount Pleasant Main at Mount Pleasant, SC
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Sunrise and Kolb- Financial Advisor is AWESOME- his name is Marcos
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by ZackamI, Nov. 04, 2011
I had a stock cert that I had been holding for 10 yrs and Marcos was able to clear it, provide other opportunities for this money and grew my money. He keeps me update on a regular basis. I've had other brokers that have told me that they would keep me informed but none of them have ever followed through. Marcos has keep me informed and has kept my money growing year after year, even during the last market crash. He is awesome. Go and see him, Tucson, AZ at the Sunrise and Kolb location. His number is 520-529-4365
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oracle And Orange Grove Branch at Tucson, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ZackamI, Nov. 04, 2011
I had a stock cert that I had been holding for 10 yrs and Marcos was able to clear it, provide other opportunities for this money and grew my money. He keeps me update on a regular basis. I've had other brokers that have told me that they would keep me informed but none of them have ever followed through. Marcos has keep me informed and has kept my money growing year after year, even during the last market crash. He is awesome. Go and see him, Tucson, AZ at the Sunrise and Kolb location. His number is 520-529-4365
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oracle And Orange Grove Branch at Tucson, AZ
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Good Financial Adviser (Bryan)--everything else is terrible
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by JRsnow, Nov. 02, 2011
Bryan--The Financial Adviser is very cordial, helpful and full of ideas---but a women there named Sylvia, who was initially helping us set up individual checking accounts, has refused to correspond to emails or phone calls, once we transferred a significant amount of money there. Also, trying to transfer business accounts and on line checking from Washovia to Wells Fargo has been a night-mare
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, St. Armands Branch at Sarasota, FL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JRsnow, Nov. 02, 2011
Bryan--The Financial Adviser is very cordial, helpful and full of ideas---but a women there named Sylvia, who was initially helping us set up individual checking accounts, has refused to correspond to emails or phone calls, once we transferred a significant amount of money there. Also, trying to transfer business accounts and on line checking from Washovia to Wells Fargo has been a night-mare
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, St. Armands Branch at Sarasota, FL
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Good Financial Adviser (Bryan)--everything else is terrible
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Other Services
by JRsnow, Nov. 02, 2011
Bryan--The Financial Adviser is very cordial, helpful and full of ideas---but a women there named Sylvia, who was initially helping us set up individual checking accounts, has refused to correspond to emails or phone calls, once we transferred a significant amount of money there. Also, trying to transfer business accounts and on line checking from Washovia to Wells Fargo has been a night-mare
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, St. Armands Branch at Sarasota, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JRsnow, Nov. 02, 2011
Bryan--The Financial Adviser is very cordial, helpful and full of ideas---but a women there named Sylvia, who was initially helping us set up individual checking accounts, has refused to correspond to emails or phone calls, once we transferred a significant amount of money there. Also, trying to transfer business accounts and on line checking from Washovia to Wells Fargo has been a night-mare
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, St. Armands Branch at Sarasota, FL
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Good Financial Adviser (Bryan)--everything else is terrible
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Office Environment & Staff
Waiting Time
Other Services
by JRsnow, Nov. 02, 2011
Bryan--The Financial Adviser is very cordial, helpful and full of ideas---but a women there named Sylvia, who was initially helping us set up individual checking accounts, has refused to correspond to emails or phone calls, once we transferred a significant amount of money there. Also, trying to transfer business accounts and on line checking from Washovia to Wells Fargo has been a night-mare
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, St. Armands Branch at Sarasota, FL
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JRsnow, Nov. 02, 2011
Bryan--The Financial Adviser is very cordial, helpful and full of ideas---but a women there named Sylvia, who was initially helping us set up individual checking accounts, has refused to correspond to emails or phone calls, once we transferred a significant amount of money there. Also, trying to transfer business accounts and on line checking from Washovia to Wells Fargo has been a night-mare
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, St. Armands Branch at Sarasota, FL
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Wells Fargo F*****G Sucks
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by whatever, Nov. 01, 2011
Its always an issue and when there is no communication within the departments. I hate that they are holding my veterans benefits and that I have to go in this office and close out an account I have had for over fifteen years. ( since its watch over ya money days...get Wachovia...lol) you guys suck
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wrightsboro Road Branch at Augusta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby whatever, Nov. 01, 2011
Its always an issue and when there is no communication within the departments. I hate that they are holding my veterans benefits and that I have to go in this office and close out an account I have had for over fifteen years. ( since its watch over ya money days...get Wachovia...lol) you guys suck
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wrightsboro Road Branch at Augusta, GA
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annanymous
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by abcdefgh, Oct. 29, 2011
Glenview Branch personal Banker Graceilia Guzman is very very rude and Nasty.
always long wait time . Poor service. Branch Manager is nowhere to be found.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Glenview Branch at Glenview, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby abcdefgh, Oct. 29, 2011
Glenview Branch personal Banker Graceilia Guzman is very very rude and Nasty.
always long wait time . Poor service. Branch Manager is nowhere to be found.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Glenview Branch at Glenview, IL
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Mrs.
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by janet, Oct. 29, 2011
The "wait time" at this bank is ALWAYS bad....too long; not enough tellers/service staff. Today the "wait time" of 25 minutes in the drive-through lane was beyond ridiculous!!!!! This is the ONE thing that irritates me more than anything else at a bank; and a major reason why I would consider changing banks entirely. Manager should be more aware of customer's needs....such POOR CUSTOMER SERVICE!!! 10/29/ll
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Tamiami Airport at Miami, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby janet, Oct. 29, 2011
The "wait time" at this bank is ALWAYS bad....too long; not enough tellers/service staff. Today the "wait time" of 25 minutes in the drive-through lane was beyond ridiculous!!!!! This is the ONE thing that irritates me more than anything else at a bank; and a major reason why I would consider changing banks entirely. Manager should be more aware of customer's needs....such POOR CUSTOMER SERVICE!!! 10/29/ll
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Tamiami Airport at Miami, FL
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customer service/transition
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by ladyleo, Oct. 27, 2011
the customer service at WF has been horrible through the Wachovia transition. i've had to deal with frozen accounts, long wait times on the phone, being transferred from one dept. to another, less than knowledgeable employees, etc!. totally unacceptable! i never rec'd substandard service at Wachovia. they went above and beyond at all times. I'm truly disappointed and will be closing my accts immediately! ZERO STARS in all categories!
* this review was made on Wells Fargo Bank, Falls Village Branch at Raleigh, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ladyleo, Oct. 27, 2011
the customer service at WF has been horrible through the Wachovia transition. i've had to deal with frozen accounts, long wait times on the phone, being transferred from one dept. to another, less than knowledgeable employees, etc!. totally unacceptable! i never rec'd substandard service at Wachovia. they went above and beyond at all times. I'm truly disappointed and will be closing my accts immediately! ZERO STARS in all categories!
* this review was made on Wells Fargo Bank, Falls Village Branch at Raleigh, NC
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Robert Roth
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by palidon, Oct. 27, 2011
Mr. Robert Roth at Wells Fargo Investment Banking - Denver, Colorado, was a fantastic help in handling some complex investment transfers resulting from my father's death. Thoroughly professional and absolutely competent service. Very highly recommended.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Keys Ferry Branch at Mcdonough, GA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby palidon, Oct. 27, 2011
Mr. Robert Roth at Wells Fargo Investment Banking - Denver, Colorado, was a fantastic help in handling some complex investment transfers resulting from my father's death. Thoroughly professional and absolutely competent service. Very highly recommended.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Keys Ferry Branch at Mcdonough, GA
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Still Nothing
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by Stinger90, Oct. 22, 2011
Talked with Brain Holt (branch manager) at the Penrose location about the teller shorting me. He was understanding and said that he would get back with me in a couple of days no matter what. I still waiting.........
I am very disappointed with Wells Fargo and will be looking for another bank to bank with. That's what you get nowadays I guess. My family has been banking with them since the 70's and well before that. IMO, both branches have gone down hill.
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Penrose Branch at Reidsville, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Stinger90, Oct. 22, 2011
Talked with Brain Holt (branch manager) at the Penrose location about the teller shorting me. He was understanding and said that he would get back with me in a couple of days no matter what. I still waiting.........
I am very disappointed with Wells Fargo and will be looking for another bank to bank with. That's what you get nowadays I guess. My family has been banking with them since the 70's and well before that. IMO, both branches have gone down hill.
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Penrose Branch at Reidsville, NC
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Wells Fargo Branch
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by DenisD206, Oct. 19, 2011
Wells Fargo as whole is terrible. They screw up account balances, they charge all kinds of mystery rates, they never return phone calls, and they just do not value the customer or the customers money. I am through with Wells Fargo.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Henderson Road Branch at King Of Prussia, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DenisD206, Oct. 19, 2011
Wells Fargo as whole is terrible. They screw up account balances, they charge all kinds of mystery rates, they never return phone calls, and they just do not value the customer or the customers money. I am through with Wells Fargo.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Henderson Road Branch at King Of Prussia, PA
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Pleasure doing business with
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by digging, Oct. 17, 2011
A professional, very friendly, and knowledgeable staff.
Its always a pleasure doing business with Wells Fargo on Main St. in Dunedin.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Main Street Dunedin Branch at Dunedin, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby digging, Oct. 17, 2011
A professional, very friendly, and knowledgeable staff.
Its always a pleasure doing business with Wells Fargo on Main St. in Dunedin.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Main Street Dunedin Branch at Dunedin, FL
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by conraded77 2014-09-30 13:40:10
WE HAVE BEEN A CUSTOMER SINCE YOU CAME TO DUNEDIN,I WANT TO TELL YOUR BRANCH MANAGER, THAT YOU HAVE A 5+STAR PERSONAL BANKER LISA LAMBERT, WHO MY WIFE AND I HAVE DELT WITH OVER THE YEARS,HER PROFESSIONAL AND FRIENDLY RELATIONSHIP GOES BEYOND HER CALL TO DUTY AS A BANKER.HER ATTENTION TO SERVICE IS WAY BEYOND MY KNOWLEDGE AS A CUSTOMER.IN CLOSEING ALL I CAN SAY IS "SEMPER FI" ALWAYS FAITHFULL.LISA LAMBERT A JOB WELL DONE...ED&DOT CONRAD
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