Wells Fargo Bank, Review

Horrible Costumer Service
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by BigG335773, Mar. 05, 2012

I went in their the other day and a hairy indian woman by the name neha sayhay apparently shes some kind of personal banker. However she seemed very unfocused and quick to rush everyone out of their. So I asked to speak with the manager corey and she conveniently didn't know where he was or what time he was coming back. So a few days later I returned and actually spoke with corey only for him to be equally unfocused, quick to rush me out of their to and he is the supposed manger well someone please explain how a manager can be just as arrogant as the employee

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Harmon's Taylorsville Branch at Salt Lake City, UT
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Wells Fargo Needs to Be More Responsive to Customers
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by joanie4nature, Mar. 02, 2012

I am very disappointed in Wells Fargo for its poor customer service and disorganization.  I don't want to go into detail about my issue but I will say that it was something to do with obtaining information about one of my accounts that had been frozen, that was readily available, and that was ultimately resolved at the local branch level.  I wrote a letter to the CEO because the same local branch told me it could not help me and the 800 customer service manager also told me he could not help me.

The month-long delay in resolving this issue caused me great inconvenience and delayed me in being able to provide my CPA with my tax information.

There are many other banks out there.  Bank of the West, where I have another account and had a similar situation, solved it for me immediately and with great courtesy.  I am done with  Wells Fargo.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Fresno Fig Garden Branch at Fresno, CA
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Altered Bank Deposit Slip
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by Advocate, Mar. 02, 2012

The teller accepted my deposit on an itemized Wachovia slip, agreed with my total, then rewrote it on a Wells Fargo slip.She destroyed my original slip,and rewrote it as only checks deposited; I had cash, but the DVD of the transaction does not show cash. Um. Since then Wells Fargo has altered my account to reflect $482.95 less than I deposited, claims I received my original deposit slip back, and closed the case. I have the Transaction Record from the teller stating the entire deposit.

The District Manager refused to meet with me. I've contacted the Better Business Bureau, a lawyer, and filed a federal complaint. How can this be justified by Wells Fargo? The teller rewrote the slip, never gave me back or made copies of my original, and claims the deposit is all checks. Wells Fargo has never questioned their methods, but certainly are ignoring my concerns. Wells Fargo can alter anyone's deposit slips and the customer, according to them, is at fault!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Fruitville Road Branch at Sarasota, FL
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The Worst Bank in Town!
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by Lesli, Feb. 29, 2012

The Grants Pass, Oregon branch SUCKS BIG TIME! The managers apparently don't have any authority to make decisions in behalf of customers. I made a small deposit of an insurance check and they put a hold on it without notifying me. When I tried to use the money the same day, the transaction didn't go through. When I went back to the bank, they told me that their policy is posted in the drive through, lane 2 (where I made the deposit). When I went out and looked and pointed out to them that it wasn't posted there, they said the "policy" is posted on my receipt. I showed them the receipt and the policy was not posted their either. The "manager" said "well, I could change it but you don't have a big account here, so we don't have much of a relationship and I base my decisions on relationships!"  I told her that I've been banking there for over a year and she reiterated that my account isn't the "type" that they consider a relationship. Again, I said the policy wasn't told to me verbally, of in writing on the building or receipt and it was an insurance check that they could verify the authenticity of. She refused to be of service.  I'll be telling everyone I know how much Wells Fargo Bank SUCKS!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Grants Pass Branch at Grants Pass, OR
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NEVER a good experience
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by softballer871, Feb. 28, 2012

All of the tellers there, especially the tellers at the drive through are BEYOND RUDE!!!! They think that because they are behind a desk they dont have to be polite or considerate for their CUSTOMERS?? I dont get it. There is 1 nice teller, Charles. If it was easy to change banks, I would. If they were RIGHT next to my work I would never go there again. Ask for ID even though I have been in there for the past 5 years, really?

RUDE RUDE RUDE RUDE BAD CUSTOMER SERVICE pretty much sums them up.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Roswell-Wieuca Branch at Atlanta, GA
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Bad Service
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by NotAFan17, Feb. 28, 2012

I'm still waiting since December for someone to get back to me about a mortgage, and I've been a customer for 11 years.  Today I waited 20 minutes in drive through, and the woman never said hello or thank you.  They always ask for id even if I was there five minutes ago.  I had to laugh when I saw there sign today "9 years in a row, great customer service."  LOL
And everytime now they try to sell me a new service.  Enough already.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Barnegat Branch at Barnegat, NJ
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Uninformed Tellers & Fees up the wazoo
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by SunWuKong, Feb. 28, 2012

The tellers and supervisors are not on top of their policy changes. Waiting at this branch is long...people ask you why you are there waiting in line and try to convince you the atm would be faster. I had an account with WFB back in 1991...left BofA because of fees and fraud. WFB had too many fees then, but more even now. Several times in the last couple of months, I was charged overdraft fees because of their service fees...they charge you for their overdraft transfers from savings to checking even if you set up your accounts to be that way...with overdraft protection. They changed my free account to one that had to maintain $1500 without warning...then they changed it to an interest free checking account so it would be free to keep it open after I complained. I came back to WFB because I didn't want to wait 10 days for the checks to clear at the credit union I was at. Now I realize the wait is better than the fees...certainly less expensive. As soon as I can, I will be leaving WFB again.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sacramento-Sunrise Branch at Citrus Heights, CA
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Lazy and inefficient
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by Chuck777, Feb. 25, 2012

Wells Fargo has very inefficient methods of processing accounts.  Just a dividing up a brokerage account between two people took 3 weeks after all the papers signed.  They had to send the papers out to Texas, then wait for them to return 3 weeks later.  On another occasion they had trouble distributing funds from a checking account.  It took them two weeks.  The worst part is they couldn't return phone calls to find out where the money went.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Port Orange Branch at Port Orange, FL
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wells fargo sedro woilley branch
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by roseylisa, Feb. 22, 2012

The staff here are wonderful especially Cassidy she is the heart of this branch.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sedro Woolley Branch at Sedro Woolley, WA
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Wonderful
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by Pearlhandled38, Feb. 11, 2012

This branch has customer service mastered! The manager comes out of his office and greets customers if he does not have someone in at the time, and anytime I have any problem, it is handled with professionalism and very quickly. I have 3 WF branches within 15 minutes of my home and work, and the Pinson branch is by far the one I prefer.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pinson Branch at Pinson, AL
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Bad bank
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by loke78, Feb. 10, 2012

I had fraud in my bank account and I didnt get a refund. This is for the branch off poway & community rd. Customer service is horrible and all they want is your money.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Poway Town & Country at Poway, CA
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mark smith
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by dddddddddd, Feb. 09, 2012

We offered some clown Broyron Stoke a easy layup due to the severe incompetency of suntrust bank. And yet we have serious doubts we chose the wrong alternative bank. We opened a CHECKING ACCOUNT. Yet Byron forgot to order us check and three weeks in we still have no checks. I'd give him the benefit of the doubt but its a CHECKING account he forgot to order CHECKS for. How fing difficult can this job be. I'm sure he claimed credit and reeived compensation for aquiring the assets when in reality we could went screeming and yelling from SunTrust who lost our account twice to fraud into Byron's arms, but I seriously wonder if we jumped from the frying pan into the fire with this incompetent clown. Do not recommend this branc and certainly do not recommend Byron if you choose to risk it.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ansley Mall Branch at Atlanta, GA
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ONE BAD APPLE SPOILS THE BUNCH!
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by FrustratedCustomer, Feb. 09, 2012

I have been Banking with WACHOVIA, now WELLS FARGO with my Business Account as well as my Personal Account.  I usually go to WOODBRIDGE or METUCHEN and always receive excellent service and feel very welcome.  I recently started going to the WELLS FARGO in WEST ORANGE NJ because I have been working a lot from home.  My impression of the Bank has been spoiled by one particularly Rude Teller SCHOLA EKE.  

Everytime I go there, she has given me a hard time.  1st time she said I couldn't cash my check because I did not have a Bank Card, and try to push me to get a Debit/Bank Card. I told her No, I don't want one and yes you can cash because I gave her my Drivers License.  She reluctantly cashed checked and SHAMELESSLY asked me to give her HIGHEST rating when I get called to rate her service.  

2nd time I had her she said I couldn't check Balance in my Business Account because I didn't have a Bank Card again!  When I again told her, " Yes you can, because I am the Owner.  She said, "How do I know you're the Owner?"  I said because you have my License and I am signer on the Account!  She again reluctantly gave me information and AGAIN SHAMELESSLY asked me to give her HIGHEST rating when I get call from Bank.  

3rd Time, I get another teller I give my checks to another teller to cash, She sticks her nose over from other counter and says Checks can't be cashed because they are too old.  When I explain that I am the owner and it is from my own Payroll account, she asks, "If You Are the Owner then why didn't you cash the checks earlier?" OBNOXIOUS, OVERBEARING, and VERY RUDE!

Other tellers like Anna Weiss at location have been pleasant, Notary Public at this Location was also extremely helpful and very polite.  Brinder Kayr was polite and trying to be helpful but should listen to my grievance rather than try to convince me how good the Branch is.  

Think I am going back to Metuchen or Fords Branch.



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, West Orange Branch at West Orange, NJ
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Phone Service By Mr Jerome LEWIS
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by 111111a, Feb. 07, 2012

I just Retired and received notice of a problem with my retirement direct deposit form from the state retirement. It was my mistake. through fax and email Jerome  was able to correct my forms. I will now receive my retirement.  I am in Virgina for a month. I call and spoke with Jerome.  

THANKS YOU JEROME LEWIS. I HOPE WELLS FARGE REALIZE YOU AS AM EXCELANT EMPLOYEE.  Larry

* this review was made on Wells Fargo Bank, Exton Branch at Exton, PA
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Unorganized, Fithy lobby
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by Personwithapurpose, Feb. 07, 2012

The service at Wells Fargo Bank located at 735 W. Wisconsin Avenue is horrible.  I've waited in line to DEPOSIT funds and it took 15 minutues standing in line - remind you I'm the ONLY ONE in line to be serviced and no one is at the TELLER windows.  The tellers are always fummbling with something or trying to figure out how to perform their job.  The Manager actually trains the staff while trying to assist customers.  At minium hire teller staff who can at least read.  There is an extreme amount of socializing between the tellers and customers, I actually witnessed a female TELLER hitting on a male CUSTOMER.  The lobby is filthy, filthy, filthy with deposits slip laying all over the counter tops, on the floor everywhere except where they need to be.  The appearance of the staff needs improvement. Wearing caps, men with braids, tellers with blond hair, nose rings, dirty finger nails, not a good representation for a customer wanting to deposit their money in your bank.  On a postive note the banking staff does attempt to provide customer service, but somehow they have missed the boat by a long shot, I actually witnessed the Managerlying to customers in the BACKED-UP drive thru that the lines were so long because the lobby was extreme busy.  I had just left the lobby, there was no one in line or at the Teller windows - what were they busy doing?  This location need improvment and immediate attentin by the Direct Manager, whom I've tried to called (even left a message) and yet to recieve an answer.  But i guess that normal since there are probrary a MILLION complaints to deal with.     

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Wisconsin Avenue Branch at Milwaukee, WI
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Disfunctional and Unorganized
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by nuts, Feb. 06, 2012

I have been with Wells Fargo since 1999 for general checking ans savings. I used to like them, but over the past few years the customer service has really gone down hill. Specifically at this location they never answer the phone, have long wait times to talk with a banker and just SELL SELL SELL. Why can't they just deal with the account mistakes THEY are making on my account, repeatedly, instead of trying to sell me stuff. I'm finally fed-up and moving to OnPoint. Bummer, because Wells Fargo is convenient, but everything else is horrible.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, S.E. 103rd And Washington Branch at Portland, OR
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Great Service
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by Wellsfargo4forever, Feb. 04, 2012

Great Service!  The manager Mr. Cullen was fantastic.  He came over to meet me when unwashed standing in line to make a deposit, so cool the managerbwould take the time to come over and say hello.  Never had that happen to me when it was Wachovia.

Nice people, they're courteous and professional.  Thank you Mr. Cullen for coming over to make my day!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 75th Street Branch at Bradenton, FL
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Amazing Customer Service!
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by Cindy1265, Feb. 04, 2012

I've been dealing with settling my mothers estate for six months now and in that time I've been to seven different banks.  The service I received from the branch manager ''Joshua Collins'' at wells Fargo was by far the best!  My visits to the nearby bank of America and  Chase were nightmares.  But Josh was able to get everything taken care of in about 30mins and was extremely compassionate and friendly.  I wasn't a customer before but I intend to switch all my accounts from chase due to my wondeful experience with Joshua.  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, 75th Street Branch at Bradenton, FL
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Everything about this place is phony
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by glockpower, Feb. 02, 2012

Tellers are nice but bankers, I do agree, are extremely pushy and think rather highly of themselves. Have banked there for 15 years and went for a vehicle loan and was extremely disatisfied with the service there; when I have ample savings to outright buy the damn truck anyway. I also have a wells fargo credit card and they jacked my apr up to 15.7% and said tough shit and i got an americard at 10.99 and wells fargo still refused to budge so i transferred balance. They are just incompetent all around not to mention the damn book you have to write just to make a deposit holy christ. Also, a 2.50 fee for a non wells fargo atm transaction assessed by WF is such a shitty scam but i guess you have to pay those million dollar bonuses somehow since the government bailout money is gone. Currently in the process of going back to the credit union more personal and willing to work with you.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Ankeny Branch at Ankeny, IA
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Leaving after 35 years
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by Discusted, Feb. 01, 2012

I have banked with FUNB and Wachovia  since FUNB in  Charlotte, both commercial and personal.

Over these years I have always received courteous service, even for sometimes difficult transactions.

I am now leaving Wells Fargo.  The current branch manager's attitude, discourtesy, and inflated opinion of himself as a branch manager, has triggered this change.

I do not intend to change over 30 years of banking habits just because Wells Fargo has a new branch manager.

Other than the branch manager and one other employee, I have always received courteous service at this branch

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Perimeter Center Branch at Atlanta, GA
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