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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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Nasty experience with Mortgage pre approval
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by Dissappointment, Aug. 16, 2014
My fiance and I went to apply for a mortgage pre approval on a friday. The bank consultant was very helpful, but he did not do pre approvals. He called the home mortgage consultant and she asked him to get all of our information ( read from the computer screen) and she would then get back to us. We went there prepared with all paperwork required, such as our taxes, income, savings, etc.. all which were not asked for at all. Well, she did call back, all to tell us straight out that we did not qualify for ANY mortgage loan. My fiancé has a paid off house ( with them) valued in over half a million dollars, along with 3 other investment properties, saved money in the bank, and we are both professionals with college careers, great incomes, and no debt. We even offered putting down 20% and she TOTALLY turned us down saying that she " had to go and couldn't help us". This was the most disappointing experience we have ever experienced with any bank. She was very rude, unprofessional, and does not know her job. We are wondering why a branch like Wells Fargo would hire someone like her if all she is good for is to make the branch loose money and their customers. She does not even deserve to have a star.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Yonkers Avenue Branch at Yonkers, NY
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Overall Rating Interest Rate and Costby Dissappointment, Aug. 16, 2014
My fiance and I went to apply for a mortgage pre approval on a friday. The bank consultant was very helpful, but he did not do pre approvals. He called the home mortgage consultant and she asked him to get all of our information ( read from the computer screen) and she would then get back to us. We went there prepared with all paperwork required, such as our taxes, income, savings, etc.. all which were not asked for at all. Well, she did call back, all to tell us straight out that we did not qualify for ANY mortgage loan. My fiancé has a paid off house ( with them) valued in over half a million dollars, along with 3 other investment properties, saved money in the bank, and we are both professionals with college careers, great incomes, and no debt. We even offered putting down 20% and she TOTALLY turned us down saying that she " had to go and couldn't help us". This was the most disappointing experience we have ever experienced with any bank. She was very rude, unprofessional, and does not know her job. We are wondering why a branch like Wells Fargo would hire someone like her if all she is good for is to make the branch loose money and their customers. She does not even deserve to have a star.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Yonkers Avenue Branch at Yonkers, NY
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wells fargo
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by 1525, Aug. 12, 2014
I called to draw out some money. Banker said i would have to wait 8-10 days because he would have alot of forms to make out. So i gave him 2 weeks to make out all that paper work. I told him the day i would be in to pick up my money (MY MONEY). No paper work was done. He did not even remmber me. Thats O.K. At 45 minutes and my money in 20`s. I did ask for large bills. I will not be back. I will bank somewhere else. Oh yes, thank you for makeing out that withdrawl slip. Paper work. RIGHT !!!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Angola Branch at Angola, IN
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 1525, Aug. 12, 2014
I called to draw out some money. Banker said i would have to wait 8-10 days because he would have alot of forms to make out. So i gave him 2 weeks to make out all that paper work. I told him the day i would be in to pick up my money (MY MONEY). No paper work was done. He did not even remmber me. Thats O.K. At 45 minutes and my money in 20`s. I did ask for large bills. I will not be back. I will bank somewhere else. Oh yes, thank you for makeing out that withdrawl slip. Paper work. RIGHT !!!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Angola Branch at Angola, IN
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I will never go to this branch again
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by skubota, Jul. 11, 2014
I went to this bank on a lunch break to get a debit card replaced. A teller asked me what I needed and I explained. They had me sit and wait for a person to come talk to me. I did this. He sat me down, took my license, went in the back and then told me they don't issue them anymore at that location. I was upset because had the teller had told me from the beginning I would not have wasted my time there. Also, when I explained this to the teller when I cashed a check she had the gull to say.."Well, don't you have a back up plan in case this happens?" I said, "Like what? Knowing my card will get stolen?" She replied, "Yes, you should have a credit card." I was horribly insulted and think this location sucks. I am planning on closing my accounts with Well's Fargo and I tell everyone I can of my situation.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, East Broadway Branch at Salt Lake City, UT
15 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby skubota, Jul. 11, 2014
I went to this bank on a lunch break to get a debit card replaced. A teller asked me what I needed and I explained. They had me sit and wait for a person to come talk to me. I did this. He sat me down, took my license, went in the back and then told me they don't issue them anymore at that location. I was upset because had the teller had told me from the beginning I would not have wasted my time there. Also, when I explained this to the teller when I cashed a check she had the gull to say.."Well, don't you have a back up plan in case this happens?" I said, "Like what? Knowing my card will get stolen?" She replied, "Yes, you should have a credit card." I was horribly insulted and think this location sucks. I am planning on closing my accounts with Well's Fargo and I tell everyone I can of my situation.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, East Broadway Branch at Salt Lake City, UT
15 of 19 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by ggnola 2014-07-17 12:35:15
I went to get a blank check. Been with this bank for 8 years. I was told I cant get a blank check cause they wont be able to collect their money if I go and get a payday loan. I was insulted, I forgot I was in the bank to get a blank check. I called corporate office. They wasnt any help. Bascially defended the bank and the insults I was told. I make it my business not to go in any wellsfargo bank. I think they all drink from the same water. All the employees have the same attitude no matter what wellsfargo bank you go in.
by ggnola 2014-07-17 12:35:54
I went to get a blank check. Been with this bank for 8 years. I was told I cant get a blank check cause they wont be able to collect their money if I go and get a payday loan. I was insulted, I forgot I was in the bank to get a blank check. I called corporate office. They wasnt any help. Bascially defended the bank and the insults I was told. I make it my business not to go in any wellsfargo bank. I think they all drink from the same water. All the employees have the same attitude no matter what wellsfargo bank you go in.
by ggnola 2014-07-17 12:36:25
I went to get a blank check. Been with this bank for 8 years. I was told I cant get a blank check cause they wont be able to collect their money if I go and get a payday loan. I was insulted, I forgot I was in the bank to get a blank check. I called corporate office. They wasnt any help. Bascially defended the bank and the insults I was told. I make it my business not to go in any wellsfargo bank. I think they all drink from the same water. All the employees have the same attitude no matter what wellsfargo bank you go in.
by lamebanks 2014-07-26 12:13:14
how dare call yourself a professional bank because I lost all of my money due to ATM withdrawals and who in the hell has the guts to steal from a kid who just started their bank account. I don't have a lot of money, it took SEVEN years to save that much. They STOLE iT ALL!!! NO STARS FOR YOU.
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by Jennx, Jul. 10, 2014
I was so impressed with the 2 employees I met, Crystal McDonald (Store Manager) and Tawanna Concepcion (Personal Banker II).
Ms. McDonald greeted me warmly and made sure I was comfortable for the short wait I had, to open my account. She was so pleasant, I told her she was "too nice to work in a bank."
Ms. Concepcion was extremely professional and I felt immediately comfortable with her. We seemed to have a lot in common (where we lived in the past, etc.). BOTH OF THESE EMPLOYEES ARE TRUE ASSETS TO WELLS FARGO. I hope the "higher ups" at Wells Fargo appreciate these 2 great employees.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Franklin Main Branch at Franklin, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jennx, Jul. 10, 2014
I was so impressed with the 2 employees I met, Crystal McDonald (Store Manager) and Tawanna Concepcion (Personal Banker II).
Ms. McDonald greeted me warmly and made sure I was comfortable for the short wait I had, to open my account. She was so pleasant, I told her she was "too nice to work in a bank."
Ms. Concepcion was extremely professional and I felt immediately comfortable with her. We seemed to have a lot in common (where we lived in the past, etc.). BOTH OF THESE EMPLOYEES ARE TRUE ASSETS TO WELLS FARGO. I hope the "higher ups" at Wells Fargo appreciate these 2 great employees.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Franklin Main Branch at Franklin, NC
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by Lilsuthern 2014-08-20 22:08:48
I had the same experience, when I first signed up and as a bank to deposit and withdraw funds you will probably continue to love them. But as you can see here in many many 1star reviews once you have had them for awhile or attempt to actually do anytype of loan etc your thoughts will change. As a rule I never review a new company that i have had dealings other than ot open an account.
by Irate 2014-10-29 21:32:36
The manager at the Camino Del Sur branch in San Diego is a complete A$$. He has no customer service capabilities or awareness.
I have banked at Wells Fargo for almost 20 years and this idiot had the gall to take a holier than thou attitude. I will be closing all my WF accounts.
I have banked at Wells Fargo for almost 20 years and this idiot had the gall to take a holier than thou attitude. I will be closing all my WF accounts.
Wells Fargo rivals Federal Government
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by cmclaug, Jul. 08, 2014
Over the last two years, I became power of attorney for my mother who has Alzheimer's. When I took over her finances, she had three bank accounts - one at a small regional bank, one at Fifth and Third, and one at Wells Fargo. Our family had started banking with Wachovia back in the 1980's and been there through all the changes. Since becoming POA, I closed the other 2 accounts to make my life easier living out of state. I have also sold a house, sold investments, changed over all of her bank and investments over to my control. In all of this, I have had only two entities that were problematic - Wells Fargo and Social Security. It seems that staff in the branches aren't allowed to handle much of anything, you have to do everything over the phone. They also can't handle and send you back to the branch. You can't get through on the phone to the branch and even when I found the "secret" phone number, no one returned my call. Wells Fargo has become too big, to difficult, and although the branch staff have been as helpful as they can be, the overall organization has not made customer service a priority.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Franklin Main Branch at Franklin, NC
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cmclaug, Jul. 08, 2014
Over the last two years, I became power of attorney for my mother who has Alzheimer's. When I took over her finances, she had three bank accounts - one at a small regional bank, one at Fifth and Third, and one at Wells Fargo. Our family had started banking with Wachovia back in the 1980's and been there through all the changes. Since becoming POA, I closed the other 2 accounts to make my life easier living out of state. I have also sold a house, sold investments, changed over all of her bank and investments over to my control. In all of this, I have had only two entities that were problematic - Wells Fargo and Social Security. It seems that staff in the branches aren't allowed to handle much of anything, you have to do everything over the phone. They also can't handle and send you back to the branch. You can't get through on the phone to the branch and even when I found the "secret" phone number, no one returned my call. Wells Fargo has become too big, to difficult, and although the branch staff have been as helpful as they can be, the overall organization has not made customer service a priority.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Franklin Main Branch at Franklin, NC
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staff needs customer service training
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by palmyradt, Jul. 07, 2014
Went to this branch to deposit and close an account. Teller indicated she could help me with both. Then, she couldn't for some reason, needed Vicky to close it. Except Vicky was busy. So if I had known she needed someone else to close it, I would have done that some other day. Instead, I end up waiting and waiting for Vicky. Finally left. Then I call the national WF number to close the account. No dice, they're having technical difficulties. Fine, I call the branch back and explain my situation, and they without warning they dump the call off to the national line, without even checking to make sure if the national line can receive a call, which it could not. This apparently was Vicki's idea. Worst service ever. Taking every dime out of Wells Fargo. The credit union has much better customer service. Get a clue Pantops Wells Fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pantops Branch at Charlottesville, VA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby palmyradt, Jul. 07, 2014
Went to this branch to deposit and close an account. Teller indicated she could help me with both. Then, she couldn't for some reason, needed Vicky to close it. Except Vicky was busy. So if I had known she needed someone else to close it, I would have done that some other day. Instead, I end up waiting and waiting for Vicky. Finally left. Then I call the national WF number to close the account. No dice, they're having technical difficulties. Fine, I call the branch back and explain my situation, and they without warning they dump the call off to the national line, without even checking to make sure if the national line can receive a call, which it could not. This apparently was Vicki's idea. Worst service ever. Taking every dime out of Wells Fargo. The credit union has much better customer service. Get a clue Pantops Wells Fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pantops Branch at Charlottesville, VA
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by unhappylady 2018-02-14 20:52:17
When I opened my account 6 years ago, I also opened a safe deposit box. Asked how I could get my sons registered so they could access the box and was told there would be no problem - if they had a key, "they would be in". A couple of weeks ago I had get something out of my box and asked again how my sons could get into the box. I was told they had to be registered, had to come to the bank with me, both of us had to sign and that would do it. So we did that. Today my second son met me and we went to the bank to get his name on record and was told that since son #1's name was on the account, he would also have to be present to accept son #2's name as someone who could get into the box. I explained son#1 lives 2/12 hours away, son #2 lives 1 hour away - they both work and could not both come in at the same time. In response I got a series of "I'm so sorry" and "Those are our rules". No one previously had mentioned we all had to be there at the same time, not even the young lady who helped us last Saturday. Do you call this customer service? I asked to speak with the manager and was told he was not in.
Worker
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by gabbygross52, Jul. 07, 2014
HER NAME WAS RUTH. My gosh what a rude teller to help a customer. She asked me over 5 security questions which I failed one and still didn't acknowledge the others and it ended with her not helping me in any way. My gosh! Wonder how shes a lead teller when she didn't even ask upon arrival to her window how I was doing let alone a simple hello. This was my second and last visit to this location first being very helpful and sweet. He was a short Hispanic guy (sorry i dont remember his name which is a shame on me for the tremendous job he did for me) he was truly great! But I gotta say ms. Ruth dulls the entire place and doesn't need to be interacting with people up front. Put her in the back.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Grapevine Main Street Branch at Grapevine, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby gabbygross52, Jul. 07, 2014
HER NAME WAS RUTH. My gosh what a rude teller to help a customer. She asked me over 5 security questions which I failed one and still didn't acknowledge the others and it ended with her not helping me in any way. My gosh! Wonder how shes a lead teller when she didn't even ask upon arrival to her window how I was doing let alone a simple hello. This was my second and last visit to this location first being very helpful and sweet. He was a short Hispanic guy (sorry i dont remember his name which is a shame on me for the tremendous job he did for me) he was truly great! But I gotta say ms. Ruth dulls the entire place and doesn't need to be interacting with people up front. Put her in the back.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Grapevine Main Street Branch at Grapevine, TX
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I hate Wells Fargo.
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by Nrj83, Jul. 01, 2014
I switched to Wells Fargo because I needed a bank that was everywhere due to work travel. I hate that you have to have million different things set up so you don't have service charges. My old bank had no requirements. Every time I've gone into a Wells Fargo it has been nothing but a hassle. I asked to change my address and order checks and the guy didn't know what he was going and no one helped him. I got checks with the wrong name and address on them so I had to reorder. I do not have direct deposit because currently my employer doesn't offer it. When I brought my check to the teller today she told me that it was dumb that I didn't do direct deposit. Uhmmmm my company doesn't offer it right now but thanks for your opinion. She also asked if I did automatic bill pay and I said no and I don't want to. She went on and on how I should do it and I kept saying no. Please respect my wishes, some people don't want to do automatic bill pay. Everything is an ordeal with Wells Fargo. Their service fees are rediculous and avoiding them is near impossible. The people are rude at every location I've ever been at. They push so much online banking they are going to lose their jobs and it will be there own fault. I'm so over this bank and I won't be staying long.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Broad Street Branch at Bethlehem, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Nrj83, Jul. 01, 2014
I switched to Wells Fargo because I needed a bank that was everywhere due to work travel. I hate that you have to have million different things set up so you don't have service charges. My old bank had no requirements. Every time I've gone into a Wells Fargo it has been nothing but a hassle. I asked to change my address and order checks and the guy didn't know what he was going and no one helped him. I got checks with the wrong name and address on them so I had to reorder. I do not have direct deposit because currently my employer doesn't offer it. When I brought my check to the teller today she told me that it was dumb that I didn't do direct deposit. Uhmmmm my company doesn't offer it right now but thanks for your opinion. She also asked if I did automatic bill pay and I said no and I don't want to. She went on and on how I should do it and I kept saying no. Please respect my wishes, some people don't want to do automatic bill pay. Everything is an ordeal with Wells Fargo. Their service fees are rediculous and avoiding them is near impossible. The people are rude at every location I've ever been at. They push so much online banking they are going to lose their jobs and it will be there own fault. I'm so over this bank and I won't be staying long.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Broad Street Branch at Bethlehem, PA
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Rude Branch Manager
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by shocked1, Jun. 30, 2014
I have worked at banks when I was younger. In all my experience with working at them, and now with owning our own business and home financing and all the dealings I have had over the years, I have not EVER had a BRANCH MANAGER be SO RUDE and in you face insulting as the manager at the Frontier Village Wells Fargo was to me.
He asked for ID (for a letter I was turning in to the branch). I pulled it out and plunked it on the table for him (mind you this was in his office and I was standing and the table was big and low) and it skidded and he looked at me with a glare. I didn't intend it to slide on the table but he said after a few minutes, "do you always throw your ID? And I was shocked, I said "did that offend you?" and he said yes! and I was like......well I can go some where else then. And as I left he glared at me all the way out of off his office and towards the door. All I can say is WOW!!! If this is how branch managers treat customers that is terrible. What ever happened to customer service!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Frontier Village Branch at Prescott, AZ
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby shocked1, Jun. 30, 2014
I have worked at banks when I was younger. In all my experience with working at them, and now with owning our own business and home financing and all the dealings I have had over the years, I have not EVER had a BRANCH MANAGER be SO RUDE and in you face insulting as the manager at the Frontier Village Wells Fargo was to me.
He asked for ID (for a letter I was turning in to the branch). I pulled it out and plunked it on the table for him (mind you this was in his office and I was standing and the table was big and low) and it skidded and he looked at me with a glare. I didn't intend it to slide on the table but he said after a few minutes, "do you always throw your ID? And I was shocked, I said "did that offend you?" and he said yes! and I was like......well I can go some where else then. And as I left he glared at me all the way out of off his office and towards the door. All I can say is WOW!!! If this is how branch managers treat customers that is terrible. What ever happened to customer service!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Frontier Village Branch at Prescott, AZ
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Savings Bonds
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by ladycatherine, Jun. 24, 2014
I had purchased saving bonds for my children about twelve years ago. Bond note was lost and my son is trying to cash his out and your bank is not what I expected. My son is in Juneau and went to speak with someone there at the bank and he said they were so rude to him. This is unacceptable for him to be treated so poorly.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Glacier Valley Branch at Juneau, AK
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Overall Rating Office Environment & Staff Other Servicesby ladycatherine, Jun. 24, 2014
I had purchased saving bonds for my children about twelve years ago. Bond note was lost and my son is trying to cash his out and your bank is not what I expected. My son is in Juneau and went to speak with someone there at the bank and he said they were so rude to him. This is unacceptable for him to be treated so poorly.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Glacier Valley Branch at Juneau, AK
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Bad customer service
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by Dcres, Jun. 24, 2014
We have a Business account I have to make daily deposits, the drive thru people are very unprofessional. I waited for a long time without anyone greeting at me or even looking. I just left without making my daily deposit.
Very poor customer service
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Gardens Park Plaza Branch at Palm Beach Gardens, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Dcres, Jun. 24, 2014
We have a Business account I have to make daily deposits, the drive thru people are very unprofessional. I waited for a long time without anyone greeting at me or even looking. I just left without making my daily deposit.
Very poor customer service
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Gardens Park Plaza Branch at Palm Beach Gardens, FL
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IBIS SALON
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by IBISSALON, Jun. 23, 2014
The staff at this location could not be more helpful. Thanks for having such a great team at this location. They are all a asset to your company.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Park Branch at Glen Allen, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby IBISSALON, Jun. 23, 2014
The staff at this location could not be more helpful. Thanks for having such a great team at this location. They are all a asset to your company.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Park Branch at Glen Allen, VA
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by Megan 2014-06-27 14:43:34
The branch manager at clifton commons is so nice and helpful. in love to do banking at this locations, everyone is so nice.
by Megan 2014-06-27 14:44:18
The branch manager at clifton commons is so nice and helpful. in love to do banking at this locations, everyone is so nice.
Great Service!
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by lexysmommy, Jun. 21, 2014
I had transferred our accounts from another branch and had some questions regarding them. Ms. Garcia took her time to meet with me and get everything corrected/changed to ease our mind. Although it was time-consuming, she never rushed me or made me feel as if it was a bother. She explained things to me in detail and was helpful in all aspects. I would recommend her to anyone that is need of a banker !!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, San Angelo West Branch at San Angelo, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lexysmommy, Jun. 21, 2014
I had transferred our accounts from another branch and had some questions regarding them. Ms. Garcia took her time to meet with me and get everything corrected/changed to ease our mind. Although it was time-consuming, she never rushed me or made me feel as if it was a bother. She explained things to me in detail and was helpful in all aspects. I would recommend her to anyone that is need of a banker !!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, San Angelo West Branch at San Angelo, TX
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AS HAPPY AS CAN BE ...
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by RubberSoul, Jun. 17, 2014
It's true interest rates are low, but that is not the fault of anyone working at the branch. I ma certain they would like to give higher rates, but ...
As t the surly people writing ill words regarding the staff, environment, wait time, and other services ... poppycock! We have used this branch for nearly seven years and have never had a problem with their excellent service. In fact, we adore both Godfrey (a teller and much more) and the branch manager. Indeed, the manager sets the tone and the staff follow her lead. The tone she sets: show each customer respect and treat each with courtesy. I know banks aren't very popular, but why say mean things about the staff, particularly when the things said are not true.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Clearwater Mall Branch at Clearwater, FL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby RubberSoul, Jun. 17, 2014
It's true interest rates are low, but that is not the fault of anyone working at the branch. I ma certain they would like to give higher rates, but ...
As t the surly people writing ill words regarding the staff, environment, wait time, and other services ... poppycock! We have used this branch for nearly seven years and have never had a problem with their excellent service. In fact, we adore both Godfrey (a teller and much more) and the branch manager. Indeed, the manager sets the tone and the staff follow her lead. The tone she sets: show each customer respect and treat each with courtesy. I know banks aren't very popular, but why say mean things about the staff, particularly when the things said are not true.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Clearwater Mall Branch at Clearwater, FL
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by Lilsuthern 2014-08-20 22:20:08
I'm sorry but your review is of one branch. If you will note all reviews- under them it tells what branch they are writting about. Now here you have said that all 500+ of their reviews are poppycok, and that all 500+ are telling lies because you have good dealings with your one branch?
Business owner
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by eman, Jun. 13, 2014
I have been a customer for 15 years and have 10 accounts with Wells. The turn over at your Arlington branch is terrible and the customer service is just as bad.
This branch has never run as well as when Brent was the manager. You must have the ability to track peak traffic flows and staff accordingly. No one cares about the customer. While standing in line with 6 other people Tuesday, two customers walked out. Two tellers on duty, one out to lunch and on one at drive up. The convenient location to my business is the only reaso9n I do not make a change.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, California-Arlington Branch at Reno, NV
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby eman, Jun. 13, 2014
I have been a customer for 15 years and have 10 accounts with Wells. The turn over at your Arlington branch is terrible and the customer service is just as bad.
This branch has never run as well as when Brent was the manager. You must have the ability to track peak traffic flows and staff accordingly. No one cares about the customer. While standing in line with 6 other people Tuesday, two customers walked out. Two tellers on duty, one out to lunch and on one at drive up. The convenient location to my business is the only reaso9n I do not make a change.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, California-Arlington Branch at Reno, NV
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customer service
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by Mazda1986, Jun. 12, 2014
I have been a customer of well's forgo over 15 years. For the last 3 years I am using this branch in Tigard, which the customer service is bad, Today, I went to the bank for some transaction, unforgettably,bad customer service by Laura. she has been very bad to me I do not know how for others, When I go there I try not to go to her, but this time she did the same bad reputation.
branch # #0006675
transaction # 024 0040
employee : laura
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tigard Branch at Portland, OR
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Mazda1986, Jun. 12, 2014
I have been a customer of well's forgo over 15 years. For the last 3 years I am using this branch in Tigard, which the customer service is bad, Today, I went to the bank for some transaction, unforgettably,bad customer service by Laura. she has been very bad to me I do not know how for others, When I go there I try not to go to her, but this time she did the same bad reputation.
branch # #0006675
transaction # 024 0040
employee : laura
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tigard Branch at Portland, OR
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CPA
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Waiting Time
by LDGreene, Jun. 10, 2014
Excellent staff and excellent service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Radford Branch at Radford, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby LDGreene, Jun. 10, 2014
Excellent staff and excellent service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Radford Branch at Radford, VA
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Bad service
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by laflood, Jun. 06, 2014
I went to Wells Fargo to cash a check. There was 2 people ahead of me. Why did stand in line for mor than15 mins . There was 2 clerk helping one person. Two more clerks talking to each other. I was not acknowledge at all. When i was finally helped the girl told it will be 7.95 to cash a check.I like hell no I will go Walmart 3.00 to cash a check. She asked me if I want to open a account. I would never open account with Wells Fargo after such bad service.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Embry Hills at Atlanta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby laflood, Jun. 06, 2014
I went to Wells Fargo to cash a check. There was 2 people ahead of me. Why did stand in line for mor than15 mins . There was 2 clerk helping one person. Two more clerks talking to each other. I was not acknowledge at all. When i was finally helped the girl told it will be 7.95 to cash a check.I like hell no I will go Walmart 3.00 to cash a check. She asked me if I want to open a account. I would never open account with Wells Fargo after such bad service.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Embry Hills at Atlanta, GA
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So slow....
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by Peggybank, May. 27, 2014
The teller at the dire up took over 15 minutes to deposit cash into my acct.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Irving Branch at Albuquerque, NM
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Peggybank, May. 27, 2014
The teller at the dire up took over 15 minutes to deposit cash into my acct.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Irving Branch at Albuquerque, NM
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The Worst 'Customer Service' Ever
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by Kieran, May. 24, 2014
After moving from out of state I sought to relocate my funds locally. The lady at the local branch seriously misrepresented their services. I haven't been able to get a call back in two days and her phone number is the only number provided. Now it's a holiday weekend and I have to wait three more days to start all over again. Banking that was said to take 5-days is now 10-days out and there's still no response. They took immediate possession of my money then dropped me like a hot potato. This is the worst bank I've ever had the displeasure of knowing. I plan to close my accounts and go elsewhere as soon as possible. I do Not recommend this bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Raleigh Main Branch at Raleigh, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kieran, May. 24, 2014
After moving from out of state I sought to relocate my funds locally. The lady at the local branch seriously misrepresented their services. I haven't been able to get a call back in two days and her phone number is the only number provided. Now it's a holiday weekend and I have to wait three more days to start all over again. Banking that was said to take 5-days is now 10-days out and there's still no response. They took immediate possession of my money then dropped me like a hot potato. This is the worst bank I've ever had the displeasure of knowing. I plan to close my accounts and go elsewhere as soon as possible. I do Not recommend this bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Raleigh Main Branch at Raleigh, NC
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