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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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by tjbeck73, Jul. 17, 2012
The only reason I am giving one star is because 1 is required. Dealing with this bank has been a nightmare. Sure they greet you with a smile, but what's behind that smile is ignorance. I'm certain if we can put a man on the moon, one of the biggest banks in America can hire Bankers who aren't complete idiots. Too much to ask for? Apparently so at Wells Fargo. We chose Wells Fargo as a secondary bank that was national for travel purposes. The history of events is below, but what is important to know is this bank is NOT a customer service friendly bank. I've always been one who cannot stand when people yell at customer service reps because it's generally not heir fault. I've decided to be more forgiving of these people because for all I know, they were dealing with crooks as well. After 10 or 11 visits to our branch and countless phone calls, notification that I will be contacting the Department Of Regulatory Agencies, over the period of 6 weeks and on the last day, a threat to take legal action, we finally got them to reimburse our money to us. My issue is that we were treated poorly when all we wanted was the fraudulent charges removed and to close the account and refund our money. It felt like we were under investigation. June 6th my wife's purse was stolen at a baseball game. We called WF within minutes. They placed a hold on the account and assured us no money would go in or out. On June 14th, our online banking reflected a negative balance including NSF charges as 2 checks for $990 were cashed in Omaha. We notified WF and asked them how it happened if a hard hold had been placed on the account. No one could provide an answer. After I went to our local branch, the Arvada West Branch and got all the paperwork together showing the fraudulent signatures on the checks etc. I was told to contact the fraud dept. when I received notification from them. A few days passed and we heard nothing, then WF called. Not the fraud dept. but the collections dept. saying that we had a negative balance and to avoid additional fees and charges as well as reflection on our credit we needed to pay the balance. So I contacted the collections dept. and then the fraud dept. and they had no record of there being any fraudulent activity on the account. Both departments told me they could not communicate with other departments and both told me that the issues were not their departments responsibility. I then went into the Arvada West Branch and this time spoke with a Banker named Kimberly Willis. She was pleasant enough but basically told me that we had to resubmit paperwork. She gave me the paperwork and I left for the office and filled it out. I returned to the Arvada West branch and Kimberly was not available so I spoke with a gentleman that took the paperwork and told me he "captured" it into their system and said I could follow up with the fraud dept./ Loss prevention to monitor the progress. The next day I called in and they had not received the paper work. I went to the branch, the same gentleman told me he would resend it but "they'll get it when they get it". I called the next day, no record of it. I said "how can that be?" The fraud dept. gal asked me what number he faxed it to. I said he didn't fax it he "captured" it and sent it to you. She said "They need to be faxed, the number is blah blah blah". So again, I went to the Arvada West branch. I spoke to the same gentleman and gave him the fax number. He said "oh wow, I didn't know we had to fax these". so he faxed it. I called Fraud the next day, they received it but it was not notarized. I go back to the branch and tell the guy, it needed to be notarized. Not so surprisingly, He claimed ignorance about that. He called his Asst. Manager, Leah Current, over to go over the protocol. They both had the confused look on their faces. Well...there was no notary there that day and the back up notary didn't have his stamp. I would have to go elsewhere or come back. My wife finally had it notarized and they faxed it in. I called the next day and they asked if this was my signature. I said yes. They said it needed to be my wife's signature. Back to the Arvada West Branch and talked to the same gentleman. "oops" was his reply. I have to admit, this is when I started to lose it. I had already been to the branch 5 or 6 times. It was like a three ring circus. I had to have my wife go through all these steps and fill the paperwork out and sign. She took it to the branch and they faxed it in. a few days later I called to confirm they received it. They had. It would need to be reviewed. Fine...a week passes, I call and they let me know that it is under review. Even though the geniuses at the Arvada West Branch told me I would have my money back in 72 hours. Finally Finally Finally on July 11th the online acct. balance showed they credited us back the fraudulent charges. I went to the Arvada West Branch on Friday the 13th at 2:00 PM and found myself with the very polite, yet completely clueless Kimberly Willis. She remembered me of course, and got her little fingers typing away and said there was a hard hold on the account and so I couldn't get my money back. After I picked my jaw up off of the floor I said "can you explain to me how some scum bag in Omaha can cash 2 checks within 24 hours of each other with no problem, but I can't get my money back and I'm on the account?". She said "As I told you, there is a hard hold on the account". I replied "yes. I'm aware of the hold. I notified you of the fraudulent activity". She said she could not do anything. I would have to contact the fraud dept. because they placed the hold. I said "no. You will contact them right now". So she calls the fraud dept. and they're CLOSED. The Asst. Manager had come over by this point as my voice was beginning to raise. She told me they could not release the funds and I would have to do as Kimberly said and contact the fraud dept. I was traveling for the weekend so on Tuesday, the 17th. I called the fraud dept. and got Jessica. Of course Jessica told me she could not do that. I would have to go to my local branch to handle that. I relayed the entire history to Jessica, who acted like she was doing her nails and would throw in an occasional "mmm hmm". I then told Jessica to hold while I contacted Leah Current, the Asst. manager at the Arvada West Branch. I said "Hey Leah, remember you told me you couldn't remove that hold. Only the Fraud dept. could? Well they say it has to be you..." I then told her that I had spoken to an attorney and that if this was not resolved today, I was moving forward with legal action. Miraculously enough she then tells me that she has called and that yes, she can remove the hold from the branch location, but I will need to come to the branch and bring 2 forms of ID. Apparently, they are taking this fraud stuff seriously now and need 2 forms of ID to get my money. It would have been helpful if they required 2 forms of ID when the scumbags cashed those 2 checks in Omaha, but whatever. Bottom line: They will give you the runaround, but you have got to be persistent.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Arvada West Branch at Golden, CO
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tjbeck73, Jul. 17, 2012
The only reason I am giving one star is because 1 is required. Dealing with this bank has been a nightmare. Sure they greet you with a smile, but what's behind that smile is ignorance. I'm certain if we can put a man on the moon, one of the biggest banks in America can hire Bankers who aren't complete idiots. Too much to ask for? Apparently so at Wells Fargo. We chose Wells Fargo as a secondary bank that was national for travel purposes. The history of events is below, but what is important to know is this bank is NOT a customer service friendly bank. I've always been one who cannot stand when people yell at customer service reps because it's generally not heir fault. I've decided to be more forgiving of these people because for all I know, they were dealing with crooks as well. After 10 or 11 visits to our branch and countless phone calls, notification that I will be contacting the Department Of Regulatory Agencies, over the period of 6 weeks and on the last day, a threat to take legal action, we finally got them to reimburse our money to us. My issue is that we were treated poorly when all we wanted was the fraudulent charges removed and to close the account and refund our money. It felt like we were under investigation. June 6th my wife's purse was stolen at a baseball game. We called WF within minutes. They placed a hold on the account and assured us no money would go in or out. On June 14th, our online banking reflected a negative balance including NSF charges as 2 checks for $990 were cashed in Omaha. We notified WF and asked them how it happened if a hard hold had been placed on the account. No one could provide an answer. After I went to our local branch, the Arvada West Branch and got all the paperwork together showing the fraudulent signatures on the checks etc. I was told to contact the fraud dept. when I received notification from them. A few days passed and we heard nothing, then WF called. Not the fraud dept. but the collections dept. saying that we had a negative balance and to avoid additional fees and charges as well as reflection on our credit we needed to pay the balance. So I contacted the collections dept. and then the fraud dept. and they had no record of there being any fraudulent activity on the account. Both departments told me they could not communicate with other departments and both told me that the issues were not their departments responsibility. I then went into the Arvada West Branch and this time spoke with a Banker named Kimberly Willis. She was pleasant enough but basically told me that we had to resubmit paperwork. She gave me the paperwork and I left for the office and filled it out. I returned to the Arvada West branch and Kimberly was not available so I spoke with a gentleman that took the paperwork and told me he "captured" it into their system and said I could follow up with the fraud dept./ Loss prevention to monitor the progress. The next day I called in and they had not received the paper work. I went to the branch, the same gentleman told me he would resend it but "they'll get it when they get it". I called the next day, no record of it. I said "how can that be?" The fraud dept. gal asked me what number he faxed it to. I said he didn't fax it he "captured" it and sent it to you. She said "They need to be faxed, the number is blah blah blah". So again, I went to the Arvada West branch. I spoke to the same gentleman and gave him the fax number. He said "oh wow, I didn't know we had to fax these". so he faxed it. I called Fraud the next day, they received it but it was not notarized. I go back to the branch and tell the guy, it needed to be notarized. Not so surprisingly, He claimed ignorance about that. He called his Asst. Manager, Leah Current, over to go over the protocol. They both had the confused look on their faces. Well...there was no notary there that day and the back up notary didn't have his stamp. I would have to go elsewhere or come back. My wife finally had it notarized and they faxed it in. I called the next day and they asked if this was my signature. I said yes. They said it needed to be my wife's signature. Back to the Arvada West Branch and talked to the same gentleman. "oops" was his reply. I have to admit, this is when I started to lose it. I had already been to the branch 5 or 6 times. It was like a three ring circus. I had to have my wife go through all these steps and fill the paperwork out and sign. She took it to the branch and they faxed it in. a few days later I called to confirm they received it. They had. It would need to be reviewed. Fine...a week passes, I call and they let me know that it is under review. Even though the geniuses at the Arvada West Branch told me I would have my money back in 72 hours. Finally Finally Finally on July 11th the online acct. balance showed they credited us back the fraudulent charges. I went to the Arvada West Branch on Friday the 13th at 2:00 PM and found myself with the very polite, yet completely clueless Kimberly Willis. She remembered me of course, and got her little fingers typing away and said there was a hard hold on the account and so I couldn't get my money back. After I picked my jaw up off of the floor I said "can you explain to me how some scum bag in Omaha can cash 2 checks within 24 hours of each other with no problem, but I can't get my money back and I'm on the account?". She said "As I told you, there is a hard hold on the account". I replied "yes. I'm aware of the hold. I notified you of the fraudulent activity". She said she could not do anything. I would have to contact the fraud dept. because they placed the hold. I said "no. You will contact them right now". So she calls the fraud dept. and they're CLOSED. The Asst. Manager had come over by this point as my voice was beginning to raise. She told me they could not release the funds and I would have to do as Kimberly said and contact the fraud dept. I was traveling for the weekend so on Tuesday, the 17th. I called the fraud dept. and got Jessica. Of course Jessica told me she could not do that. I would have to go to my local branch to handle that. I relayed the entire history to Jessica, who acted like she was doing her nails and would throw in an occasional "mmm hmm". I then told Jessica to hold while I contacted Leah Current, the Asst. manager at the Arvada West Branch. I said "Hey Leah, remember you told me you couldn't remove that hold. Only the Fraud dept. could? Well they say it has to be you..." I then told her that I had spoken to an attorney and that if this was not resolved today, I was moving forward with legal action. Miraculously enough she then tells me that she has called and that yes, she can remove the hold from the branch location, but I will need to come to the branch and bring 2 forms of ID. Apparently, they are taking this fraud stuff seriously now and need 2 forms of ID to get my money. It would have been helpful if they required 2 forms of ID when the scumbags cashed those 2 checks in Omaha, but whatever. Bottom line: They will give you the runaround, but you have got to be persistent.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Arvada West Branch at Golden, CO
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by ASU1997 2015-02-17 17:40:28
I agree. Totally BS service. My company suffered greatly as did my credit report because f yhese clowns. I'd avoid WF like a heart attack.
WOW
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by iwillnotstop, Jul. 16, 2012
WOW!!!!!!!!!!!!!! i walk in and was just over come with the smell of mothballs and mold..SOMETHING VERY STRONG! then i get to the counter and the lady trying to help spoke so low i had to keep asking her to say it again..them she told me she could do my deposit but i would have to wait for the other girl to transfer money from my saving to my checking..WHAT...then it was soooo sooo nice to have people waiting in line just one and a half feet from me. i just love sharing all my business with everyone...i was just done..i told the girl i have GOT TO GO..i was sick from the smell as was my daughter and her friend and went to another branch....I WILL NEVER GO THERE AGAIN...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Nova Road Branch at Port Orange, FL
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby iwillnotstop, Jul. 16, 2012
WOW!!!!!!!!!!!!!! i walk in and was just over come with the smell of mothballs and mold..SOMETHING VERY STRONG! then i get to the counter and the lady trying to help spoke so low i had to keep asking her to say it again..them she told me she could do my deposit but i would have to wait for the other girl to transfer money from my saving to my checking..WHAT...then it was soooo sooo nice to have people waiting in line just one and a half feet from me. i just love sharing all my business with everyone...i was just done..i told the girl i have GOT TO GO..i was sick from the smell as was my daughter and her friend and went to another branch....I WILL NEVER GO THERE AGAIN...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Nova Road Branch at Port Orange, FL
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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MORON ALERT
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by daryl, Jul. 16, 2012
I was robbed by some dingbat, you should be working at Disneyland since you feel life is a party , That's all she said is ..."I can't wait to get off and get a Drink" drunk named roxanne some newbee and let me tell you she is a shyster and why they brought her in God would only know ? your a thief young lady and incompitenet, shame on you for your unprofessionalism, i left wells fargo due to her
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newland Center Branch at Huntington Beach, CA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby daryl, Jul. 16, 2012
I was robbed by some dingbat, you should be working at Disneyland since you feel life is a party , That's all she said is ..."I can't wait to get off and get a Drink" drunk named roxanne some newbee and let me tell you she is a shyster and why they brought her in God would only know ? your a thief young lady and incompitenet, shame on you for your unprofessionalism, i left wells fargo due to her
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newland Center Branch at Huntington Beach, CA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Kiedrowicz
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by ckiedrowicz, Jul. 14, 2012
Holy cow what a luney bin!! I had to get a hold removed from my credit card placed by Wells Fargo card services because I used an incorrect password. They told me to go to my local branch with identification and call them from there. I went to the Mequon branch with the letter from card services and my drivers license and my credit card. The branch manager told me my drivers license was "fake" and the letter was "fake". He told me he would call the police to verify it. I told him to go right ahead. The Mequon cops, 3 of them, came into the bank like a swat team. I showed the cops my letter and license. One of the cops started laughing. They told the branch manager who started this big scene, Mr. Williams, to cool his jets and make the call to solve the problem. He basically called the cops on himself.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mequon Branch at Mequon, WI
3 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ckiedrowicz, Jul. 14, 2012
Holy cow what a luney bin!! I had to get a hold removed from my credit card placed by Wells Fargo card services because I used an incorrect password. They told me to go to my local branch with identification and call them from there. I went to the Mequon branch with the letter from card services and my drivers license and my credit card. The branch manager told me my drivers license was "fake" and the letter was "fake". He told me he would call the police to verify it. I told him to go right ahead. The Mequon cops, 3 of them, came into the bank like a swat team. I showed the cops my letter and license. One of the cops started laughing. They told the branch manager who started this big scene, Mr. Williams, to cool his jets and make the call to solve the problem. He basically called the cops on himself.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mequon Branch at Mequon, WI
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Consistent great service
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by goudeygal, Jul. 13, 2012
Although our branch is a training branch, I've had nothing but good consistent service. The drive-through tellers are always friendly, know my name, and are quick. When I've had problems in the past--account hacked, before I even knew it was hacked, they cancelled my debit card for safety reasons. They returned the funds ($1500) promptly. I've been with Wells Fargo for 15 years...and don't plan to switch. I also love their online banking web site. Much better than a local private bank where we have some savings, but never switched to checking because of this feature.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Selah Branch at Selah, WA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby goudeygal, Jul. 13, 2012
Although our branch is a training branch, I've had nothing but good consistent service. The drive-through tellers are always friendly, know my name, and are quick. When I've had problems in the past--account hacked, before I even knew it was hacked, they cancelled my debit card for safety reasons. They returned the funds ($1500) promptly. I've been with Wells Fargo for 15 years...and don't plan to switch. I also love their online banking web site. Much better than a local private bank where we have some savings, but never switched to checking because of this feature.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Selah Branch at Selah, WA
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Executive at a CPG company - Dorys
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by alyssa515, Jul. 12, 2012
This branch should be shut down. The people there are just incompetent [except for Graciella who is knoweledgeable, knows what to do and does so thoroughly]. We have had a myraid of issues with this bank with paying property taxes 2 months in advance so they can obtain an 'incentive' that is one of many issues. The latest occurred yesterday. I went to get a cashiers check for $9k or have a bank to bank transfer to another bank so we can pay our property taxes. Since my wallet was recently stolen, i only had a copy of my drivers license. I was told they could not perform the transaction [ok - i understand good security]. Despite the branch manager being short and treating me as if i was a thief, i understood and left. I tore up the withdrawal slip and left. HOWEVER, they still withdrew the $9k out of my account!!!!!!!!!!!!!!!! My account shows a cahiers check that was issued [i thought the transaction was aborted???]48 hours later I still do not have those funds in my account. Unbelievable. There is absolutely ZERO customer service! We have no trust in this bank and are pulling every penny out of it and moving to Chase ASAP. Wells Fargo should learn something from Chase in terms of attracting and retaining Customers. I also requested a $1000 online transfer from WF to another account and they $3 to do so but here is the catch - you have to wait 3 days for it to take effect BUT INTERESTINGLY Wells Fargo pulled the funds from my account the minute i processed the online payment. Net Net.... someone uses OUR FUNDS for 3 days because our other bank has not yet received the funds. We have never seen anything like this. Not sure how this bank is still in operation.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Glenview Branch at Glenview, IL
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby alyssa515, Jul. 12, 2012
This branch should be shut down. The people there are just incompetent [except for Graciella who is knoweledgeable, knows what to do and does so thoroughly]. We have had a myraid of issues with this bank with paying property taxes 2 months in advance so they can obtain an 'incentive' that is one of many issues. The latest occurred yesterday. I went to get a cashiers check for $9k or have a bank to bank transfer to another bank so we can pay our property taxes. Since my wallet was recently stolen, i only had a copy of my drivers license. I was told they could not perform the transaction [ok - i understand good security]. Despite the branch manager being short and treating me as if i was a thief, i understood and left. I tore up the withdrawal slip and left. HOWEVER, they still withdrew the $9k out of my account!!!!!!!!!!!!!!!! My account shows a cahiers check that was issued [i thought the transaction was aborted???]48 hours later I still do not have those funds in my account. Unbelievable. There is absolutely ZERO customer service! We have no trust in this bank and are pulling every penny out of it and moving to Chase ASAP. Wells Fargo should learn something from Chase in terms of attracting and retaining Customers. I also requested a $1000 online transfer from WF to another account and they $3 to do so but here is the catch - you have to wait 3 days for it to take effect BUT INTERESTINGLY Wells Fargo pulled the funds from my account the minute i processed the online payment. Net Net.... someone uses OUR FUNDS for 3 days because our other bank has not yet received the funds. We have never seen anything like this. Not sure how this bank is still in operation.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Glenview Branch at Glenview, IL
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by RussJFK, Jul. 09, 2012
I have not had any problems at this branch,...people tend to ONLY write about the negatives and not the positives. This branch is solid and friendly and helpful,..period.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Lemmon Avenue Branch at Dallas, TX
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RussJFK, Jul. 09, 2012
I have not had any problems at this branch,...people tend to ONLY write about the negatives and not the positives. This branch is solid and friendly and helpful,..period.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Lemmon Avenue Branch at Dallas, TX
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Complete Morons
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by ajk313, Jul. 08, 2012
Absolute idiots. Recently I went to deposit a check and in the middle of the transaction their computer system froze. They promised me everything went through okay but couldn't print a receipt with the frozen system. They wrote on a card the receipt information. The deposit never actually went through to my account. Now they tell me their hand written receipt doesn't have the proper information to verify the deposit. Completely ripped me off with no regrets or intention to fix it.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Promenade Shoppes At Saucon Valley B at Center Valley, PA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ajk313, Jul. 08, 2012
Absolute idiots. Recently I went to deposit a check and in the middle of the transaction their computer system froze. They promised me everything went through okay but couldn't print a receipt with the frozen system. They wrote on a card the receipt information. The deposit never actually went through to my account. Now they tell me their hand written receipt doesn't have the proper information to verify the deposit. Completely ripped me off with no regrets or intention to fix it.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Promenade Shoppes At Saucon Valley B at Center Valley, PA
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Branch Manager is very rude!
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by Dp123, Jul. 06, 2012
I have never met a Branch Manager that was so short and rude. I came into the branch in regards to a check I was trying to cash for the business I work for. I felt like the Manager was not helpful at all and did not display customer service and had no resolution. The employees should be more educated on this type of situation. We were told something completely different at another branch. If there is a company policy it should be followed with each and every branch. I am a wells fargo customer and this manager made me want to pull every dime out of wells fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Simpsonville Branch at Simpsonville, SC
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Overall Rating Office Environment & Staff Other Servicesby Dp123, Jul. 06, 2012
I have never met a Branch Manager that was so short and rude. I came into the branch in regards to a check I was trying to cash for the business I work for. I felt like the Manager was not helpful at all and did not display customer service and had no resolution. The employees should be more educated on this type of situation. We were told something completely different at another branch. If there is a company policy it should be followed with each and every branch. I am a wells fargo customer and this manager made me want to pull every dime out of wells fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Simpsonville Branch at Simpsonville, SC
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Disrespect of the American Flag on Independance Day
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by TimBinNY, Jul. 04, 2012
A picture of your American Flag was taken at your 10651 South 51st street, Phoenix, Arizona site and it was evident by the pic that it was severely ripped and tattered! Not only is this a disrespectful display of our precious symbol of the United States of America, it sickens me to know that this pic was taken on our Independance Day! And to also make things worse, a fellow patriot notified your WF Branch of the condition of the flag days before and NOTHING was done about it!
Wells Fargo this sickens me on this 4th of July, this can only be indicative of the way you care for your customers as well!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ahwatukee Branch at Phoenix, AZ
4 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby TimBinNY, Jul. 04, 2012
A picture of your American Flag was taken at your 10651 South 51st street, Phoenix, Arizona site and it was evident by the pic that it was severely ripped and tattered! Not only is this a disrespectful display of our precious symbol of the United States of America, it sickens me to know that this pic was taken on our Independance Day! And to also make things worse, a fellow patriot notified your WF Branch of the condition of the flag days before and NOTHING was done about it!
Wells Fargo this sickens me on this 4th of July, this can only be indicative of the way you care for your customers as well!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ahwatukee Branch at Phoenix, AZ
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WElls Fargo - Sorento Mesa & Del Mar Heights - San Diego
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by jch73, Jul. 03, 2012
I keep my personal, business and university alumni accounts here because of the exceptional service and value that Wells Fargo has demonstrated to me and my firm for over 24 years. They take care of silly fees that get charged by mistake, always greet me when I come into the bank, are quick and efficient,answer all of my questions and make my banking experience an enjoyable one. As president of my own firm I appreciate the service they provide my family and company, and plan to stay with htem for years to come.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Del Mar/Highlands Branch at San Diego, CA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jch73, Jul. 03, 2012
I keep my personal, business and university alumni accounts here because of the exceptional service and value that Wells Fargo has demonstrated to me and my firm for over 24 years. They take care of silly fees that get charged by mistake, always greet me when I come into the bank, are quick and efficient,answer all of my questions and make my banking experience an enjoyable one. As president of my own firm I appreciate the service they provide my family and company, and plan to stay with htem for years to come.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Del Mar/Highlands Branch at San Diego, CA
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Where is Jose???
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by NeverSo, Jul. 02, 2012
This branch has steadily gone down the tubes since Jose left as branch manager. I have just plain stopped going to this branch even though I did a lot of business there in the past. I don't know who that manager is but they have this older guy dressed very well who just stands there and surveys his kingdom. Think he will help you? Fagettaboutit. Service is zero at this branch. You can sit and wait for ever if you have anything other than a window activity. AVOID AT ALL COSTS! Wells should fire everyone there as a public relations statement.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sun City/Summerlin Branch at Las Vegas, NV
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NeverSo, Jul. 02, 2012
This branch has steadily gone down the tubes since Jose left as branch manager. I have just plain stopped going to this branch even though I did a lot of business there in the past. I don't know who that manager is but they have this older guy dressed very well who just stands there and surveys his kingdom. Think he will help you? Fagettaboutit. Service is zero at this branch. You can sit and wait for ever if you have anything other than a window activity. AVOID AT ALL COSTS! Wells should fire everyone there as a public relations statement.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sun City/Summerlin Branch at Las Vegas, NV
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Assistant manager
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by 90210, Jun. 30, 2012
she couldn't help me when i asked her a moral and ethical question on my statement's she was to bust texting what looked to be her boyfriend , you guy's are really going down the tubes so long as you have kid's running anything, what do they do sleep with the bosses to get promotion's cause let me tell you this one has NO skill
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newland Center Branch at Huntington Beach, CA
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 90210, Jun. 30, 2012
she couldn't help me when i asked her a moral and ethical question on my statement's she was to bust texting what looked to be her boyfriend , you guy's are really going down the tubes so long as you have kid's running anything, what do they do sleep with the bosses to get promotion's cause let me tell you this one has NO skill
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newland Center Branch at Huntington Beach, CA
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The WORST!!! Especially their "Manager" Jessica...
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by desi6327, Jun. 27, 2012
The worst service, the worst employees...and the worst attitude from their So Called Manager...Jessica..I'm not sure she even is....a condiscending, power hungry person who loves to goad customers. Can't get a straight answer out of her, finally pushed you to your limit. She is more interested in proving she has some authority than actually helping you.
She NEVER returns calls as promised, actually has NOT authiroty to do anything, so takes out this inability to push her weight arouond by making customers crazy...She relishes the opportunity to bust your chops over the phone so that you have to literally BEG her to just stop with all the new age "Lingo" Such as "I have to go to may escaolation team to see if I can help you..etc" than address the problem of why she is UNABLE to do anything for anybody, but push the people in the bank around!!!
I'm heading there to take all my money out of the bank!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Thousand Oaks Branch at Thousand Oaks, CA
12 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby desi6327, Jun. 27, 2012
The worst service, the worst employees...and the worst attitude from their So Called Manager...Jessica..I'm not sure she even is....a condiscending, power hungry person who loves to goad customers. Can't get a straight answer out of her, finally pushed you to your limit. She is more interested in proving she has some authority than actually helping you.
She NEVER returns calls as promised, actually has NOT authiroty to do anything, so takes out this inability to push her weight arouond by making customers crazy...She relishes the opportunity to bust your chops over the phone so that you have to literally BEG her to just stop with all the new age "Lingo" Such as "I have to go to may escaolation team to see if I can help you..etc" than address the problem of why she is UNABLE to do anything for anybody, but push the people in the bank around!!!
I'm heading there to take all my money out of the bank!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Thousand Oaks Branch at Thousand Oaks, CA
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business owner
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by upsetwithwells, Jun. 27, 2012
Wells fargo bank employees have treated us very poorly and their customer service is absolutely the worse that we have ever dealt with in banking. I have heard from several family members, friends, business associates, and other anquaintances about their poor services and how terrible they treat people/customers. If you go online and look at all of the blogs on wells fargo, you will see how many people are absolutely disgusted because of how they have been treated by customer service employees as well. After reading all of the negative blogs that others have written on wells fargo, I know we are not alone. I didn't realize that this company was capable of doing these things to so many people and still able to keep the doors open at the bank. It's sad! I hope that people will take the time to read this and consider not using the services at wells fargo bank after this horrible treatment.
I hope that this prevents any future problems for anyone.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Prior Lake Branch at Prior Lake, MN
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby upsetwithwells, Jun. 27, 2012
Wells fargo bank employees have treated us very poorly and their customer service is absolutely the worse that we have ever dealt with in banking. I have heard from several family members, friends, business associates, and other anquaintances about their poor services and how terrible they treat people/customers. If you go online and look at all of the blogs on wells fargo, you will see how many people are absolutely disgusted because of how they have been treated by customer service employees as well. After reading all of the negative blogs that others have written on wells fargo, I know we are not alone. I didn't realize that this company was capable of doing these things to so many people and still able to keep the doors open at the bank. It's sad! I hope that people will take the time to read this and consider not using the services at wells fargo bank after this horrible treatment.
I hope that this prevents any future problems for anyone.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Prior Lake Branch at Prior Lake, MN
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Ukiah wells fargo
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by Ron91285, Jun. 25, 2012
Teller couldnt count...i got in trouble with my boss because it took me forever to get change and when i got back i found out that his bundles werent correct. He was rude to me when i wanted to count it out, so i took his word for it. Big mistake.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ukiah Branch at Ukiah, CA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Ron91285, Jun. 25, 2012
Teller couldnt count...i got in trouble with my boss because it took me forever to get change and when i got back i found out that his bundles werent correct. He was rude to me when i wanted to count it out, so i took his word for it. Big mistake.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ukiah Branch at Ukiah, CA
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GO TO RIP WELLS FARGO.RIPOFF.COM
Overall Rating
by HARLEY, Jun. 23, 2012
JUNE 21 2012
Correspondence Rep.
I am Harley Owen Davis. We had a bank account with Wells Fargo in Idaho Falls, Idaho
And running my Business for 45 years or so, And banking with Wells Fargo for many Years, and in good faith with Wells Fargo, Evelyn Davis Bought a CD for 20.000- CD # 1003586336-000 we have the original copy.
Now Wells Fargo is telling me that they can’t find any record of this transaction
It is apparent that we need to go some what higher on the food chain at Wells Fargo so we can get the right answer instead of the typical Wells Fargo run around
Greg your last letter stating Documents for this CD are not available, this is not acceptable, so we are taking all the letters that we have put together and we will start
With the BBB in Idaho Falls and Yuma Ariz, and Bard Calif. Where I reside at this time.
Also I am taking all of these letters to Wells Fargo and send them to Craig’s List, Angies List, Merchant Circle, and any other complaint dept I can find. Bottom line Greg Wells Fargo customers need to no just how they may get treated if they Bank at Wells Fargo
Also Greg I went ahead and got an Attorney, He will be in touch with You and Wells Fargo, so you no I will take this as far as I can, so Greg ask your self should I take another look and see what we find, no matter my Attorney is on it anyway, I just don’t want to cause you any problems personally.
Harley Owen Davis
DOB –Nov 20 1932
CD# 1003586336-000 from Wells Fargo-20,000
Contact number 208 522 1801
e-mail address diale916@aol.com
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, East Portland Branch at Portland, OR
7 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby HARLEY, Jun. 23, 2012
JUNE 21 2012
Correspondence Rep.
I am Harley Owen Davis. We had a bank account with Wells Fargo in Idaho Falls, Idaho
And running my Business for 45 years or so, And banking with Wells Fargo for many Years, and in good faith with Wells Fargo, Evelyn Davis Bought a CD for 20.000- CD # 1003586336-000 we have the original copy.
Now Wells Fargo is telling me that they can’t find any record of this transaction
It is apparent that we need to go some what higher on the food chain at Wells Fargo so we can get the right answer instead of the typical Wells Fargo run around
Greg your last letter stating Documents for this CD are not available, this is not acceptable, so we are taking all the letters that we have put together and we will start
With the BBB in Idaho Falls and Yuma Ariz, and Bard Calif. Where I reside at this time.
Also I am taking all of these letters to Wells Fargo and send them to Craig’s List, Angies List, Merchant Circle, and any other complaint dept I can find. Bottom line Greg Wells Fargo customers need to no just how they may get treated if they Bank at Wells Fargo
Also Greg I went ahead and got an Attorney, He will be in touch with You and Wells Fargo, so you no I will take this as far as I can, so Greg ask your self should I take another look and see what we find, no matter my Attorney is on it anyway, I just don’t want to cause you any problems personally.
Harley Owen Davis
DOB –Nov 20 1932
CD# 1003586336-000 from Wells Fargo-20,000
Contact number 208 522 1801
e-mail address diale916@aol.com
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, East Portland Branch at Portland, OR
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They are criminals
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by Screens, Jun. 22, 2012
I've been with them for two years now. My personal banker told me that I would not be charged for my checking account as long as I have direct deposit going onto it. I recently became aware that they were charging me an $8 a month service fee regardless. So I went in yesterday, and I talked with a banker about it. He told me that He might be able to get me refunded up to $24 because the manager's policy ignores service fees that are over 90 days old, and that he would contact me tonight. I asked him if I could see the head manager, and he told me that she only sees people with over $100 million in their bank account, and I would need to wait until that evening to hear if she approves my refund or not. Today, I checked online and I see I didn't get my refund.
This is just sick. They lie to me, steal my money, then prejudicially disregard what they stole from me over 90 days ago. And on top of it, the bank manager is too much of a Pus%%y to look at me in the face and tell me she doesnt care. This has to be the worst bank I've ever had. The next time I have a chance, I'm walking into that bank and demanding to see this bxxch and if I don't get at least $40 of a refund from the money they've stolen from me then I'm leaving this bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Santa Barbara Main Branch at Santa Barbara, CA
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Screens, Jun. 22, 2012
I've been with them for two years now. My personal banker told me that I would not be charged for my checking account as long as I have direct deposit going onto it. I recently became aware that they were charging me an $8 a month service fee regardless. So I went in yesterday, and I talked with a banker about it. He told me that He might be able to get me refunded up to $24 because the manager's policy ignores service fees that are over 90 days old, and that he would contact me tonight. I asked him if I could see the head manager, and he told me that she only sees people with over $100 million in their bank account, and I would need to wait until that evening to hear if she approves my refund or not. Today, I checked online and I see I didn't get my refund.
This is just sick. They lie to me, steal my money, then prejudicially disregard what they stole from me over 90 days ago. And on top of it, the bank manager is too much of a Pus%%y to look at me in the face and tell me she doesnt care. This has to be the worst bank I've ever had. The next time I have a chance, I'm walking into that bank and demanding to see this bxxch and if I don't get at least $40 of a refund from the money they've stolen from me then I'm leaving this bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Santa Barbara Main Branch at Santa Barbara, CA
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CRIMINALS RUNNING THE BANK
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by 7149629637, Jun. 21, 2012
I was very distraught and "SHOCKED" when my daughter reported to me that her girlfriend just was promoted to asst manger, in So Cal all the while having multiple arrest's and run in's with law enforcement, I looked at the public record out of curiosity and sure enough they have a DRUNK running the Huntington Beach area at 23 year's old arrested numerous time's and enough ticket's on the driving record from Florida to California, I personally cannot believe administration allow's such a young female to be in charge of money, but then again from what i know of California the girls in a situation like this sleep there way to the top, GOOD P.R Well's Fargo,i know where not to bank, BELIEVE THAT
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newland Center Branch at Huntington Beach, CA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby 7149629637, Jun. 21, 2012
I was very distraught and "SHOCKED" when my daughter reported to me that her girlfriend just was promoted to asst manger, in So Cal all the while having multiple arrest's and run in's with law enforcement, I looked at the public record out of curiosity and sure enough they have a DRUNK running the Huntington Beach area at 23 year's old arrested numerous time's and enough ticket's on the driving record from Florida to California, I personally cannot believe administration allow's such a young female to be in charge of money, but then again from what i know of California the girls in a situation like this sleep there way to the top, GOOD P.R Well's Fargo,i know where not to bank, BELIEVE THAT
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newland Center Branch at Huntington Beach, CA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Unprofessional
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by Cnorman, Jun. 21, 2012
I was waiting for a financial advisor for a while. The Manager of the store was walking around very unprofessional and very "cocky". The tellers were going back and forth with personal business that I should not have heard. Then a customer comes in and offers to give a teller "Janet" a b12 shot. So they go in the back room and he gives the shot and he walks out. The other tellers want in on this!!!!! Oh don't worry he will be back monthly!!!! Really, did I need to hear and see all this while I was banking? The manager was right there but he was too involved in his own self that he could not see how unprofessional his own office has become.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Palm Harbor Branch at Palm Harbor, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Cnorman, Jun. 21, 2012
I was waiting for a financial advisor for a while. The Manager of the store was walking around very unprofessional and very "cocky". The tellers were going back and forth with personal business that I should not have heard. Then a customer comes in and offers to give a teller "Janet" a b12 shot. So they go in the back room and he gives the shot and he walks out. The other tellers want in on this!!!!! Oh don't worry he will be back monthly!!!! Really, did I need to hear and see all this while I was banking? The manager was right there but he was too involved in his own self that he could not see how unprofessional his own office has become.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Palm Harbor Branch at Palm Harbor, FL
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