Wells Fargo Bank, Review

Owner
Overall Rating
by shopper, Dec. 10, 2012

Best service I have ever had at any bank and I have used many.  I run my business account through this bank and it is very important to have great customer service and follow through.  this branch has it all

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Mowry Landing at Fremont, CA
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WORST SUPERVISOR, Ms VALERIE (and WORST customer rep Samantha)
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by daphnie, Dec. 09, 2012

i was victim & customer. but Supervisor Valerie & customer-rep. Samantha both COLD, RUDE & UNHELPFUL! Ms Valerie is worse! no greetings from either. Ms Valerie never looked at me as i sat across the desk and said nothing walking in. they spoke to each other, ignored me; no explaination of what we were doing.  

At the end, Ms Valerie spoke "at" me condescending, rude interrupting, loud and argumentative. (i'm trying to recover. criminals had stolen my ID and tried to rob my account. these two bankers were suppose to be helping me! but treats me like the criminal.)

after 2months frozen from my own account, neither Ms Valerie nor Samantha knew how to remove the hold.  Together they called corporate for play-by-play help. (yet they badgered me for 2-months that "ONLY" Valerie could remove the hold... she didnt even know how!) between oct-dec 2012, Valerie went on vacation TWICE, for 2weeks each. She told me i must wait her return to get into my own account-money (or come in today, the last day).

After almost 2hrs, at 545pm Friday, neither would make my deposits, nor give me a new account #, nor remove fees accummulated "after" closed account, nor issue new checks. They sent me to stand in line to make my deposits; knowing i wasn't feeling well. the line wrapped around 3-1/2 times.  i walked-in feeling stressed and walked out with a high fever & very ill.

Valerie THE WORST! Samantha terrible and not far behind.

* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Stadium Corners at Miami Gardens, FL
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Pleased Customer
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by Customer2501, Dec. 08, 2012

I know that this bank has received several negative reviews recently, but since I have started using this branch about a year ago, I have seen a dramatic improvement in the service.  The staff goes out of their way to be friendly, and the lines are always super short.  I feel like they are making an effort to improve the reputation of the branch, and I think it deserves to be commended. Keep up the good work!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Tech Center Branch at Englewood, CO
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Close this bank.
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by DennisDeeds, Dec. 08, 2012

You are making the biggest mistake of your life setting foot in this bank. They are there to smile and take your money and NOTHING more. I recently had a banking issue I tried to resolve there and they basically said sorry about your bad luck. I had to go to the Gaithersburg Md. branch where they were more than happy to and very efficient in helping me resolve it. This location would be better served as a 7-11.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Germantown Branch at Germantown, MD
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Wells Fargo Charges Excessive Hidden Fees (Up To 25%) to Traveling Small Business Owners
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by jroseland, Dec. 08, 2012

I'm personally insulted and financially hurt by the negligence of the employees at the Aurora Hampden branch, Manager Joshua Collins.
Warning small business owners: If you use your Wells Fargo business account while traveling you will be charged excessive ATM fees, up to 25% of the ATM withdrawal amount you make. Wells Fargo maintains a policy of penalizing small business owners who choose to use their ATM card while traveling abroad.

I opened an account in 2012 at the Hampden-Quincy Aurora Branch of Wells Fargo, during the account opening process I informed my banker that I was going to be traveling in central America for at least 90 days, my banker neglected to inform me that I would be charged extra fees. While traveling, I had limited internet access but when I did check my account online, I discovered to my dismay that I was being charged sharply for both usage of ATM and any merchant transactions. The fees cost me anywhere from 10% - 25% each time I made a withdrawal.

The real mistake here is that even though I informed my banker repeatedly upon account opening that I would be traveling abroad, they did not tell me about these excessive fees. I called the branch and explained to the branch manager, Joshua, that I was being charged excessive fees and that there was a customer service mistake made upon account opening. This is what happened over the course of the call:
He had worked for the bank for 8 years and the bank's policy was to charge fees and never work with or give personal consideration to customer circumstances.
Despite the customer mistake made he made no effort to do anything to help me or to appologize.
He didn't ask me any questions about when my account had been opened, or by whom or how I was using it.
Made no effort to extend me services that might actually help me as the customer of the bank.
He took no steps to verify my account ownership.
I operate a marketing firm in the Denver area and have over 100 clients, I intend to inform them all and any other small business owners in my circle of influence of Wells Fargo's policy of charging steep fees to small business owners who travel. I think it's really sad that the managers of Wells Fargo, are much more committed to charging small business account owners fees than they are to doing the right thing or informing account holders of relevant policies at the time of account opening.

Sincerely,

Jonathan Roseland

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hampden & Chambers Branch at Aurora, CO
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Sad
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by Gerri, Dec. 08, 2012

I cannot believe you close your banks on Sat When all through the years your bank I have been banking with have closed on Saturdays. Some people get paid on Friday get out late it would be a Great thing if you want better coverage on how I feel about this that your closed on Sat, I have been with your bank over 14 years now, Your bank was always open on Saturdays, I do not think this is Good Business for your bank and This is something I am NOT Happy about. I am sure so many Others are not happy & I know of 10 people I put into your bank that closed there accounts due to that fact that your closed on Saturdays. Due to the Fact that I have been a Member of Your bank So long without having a check bounce I have Never been asked to get a Credit card or as many times As I have asked for one never got it. I have many too. Even with Capital one. I am sad that Your bank has treated me so sad for someone who has been such a good person to your bank and So Faithful.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Deland Main Branch at Deland, FL
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They are amazingly real and fun
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by megs35, Dec. 07, 2012

Avalon is a snooty neighborhood full of women with nothing to do but complain in my humble opinion. I am disappointed to see only 2 stars. It's messed up since my in depth experience with the management has been amazing to say the least. Shame on you for complaining about issues and spreading your negativity cause ur bored.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Avalon Park Branch at Orlando, FL
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Wells Fargo Ramona, CA
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by Peaches7, Dec. 06, 2012

The staff at the Ramona branch are all friendly, helpful people. There are certain things about WF in general that I have a few problems with but the staff makes up for it. Every time I go in, the waiting time is never long and everyone is so nice and when I have a problem they do their best to help me with smiles on their faces. They are wonderful to my children and I always have a wonderful experience. Thank you Samuel Fine for being such a great banker! Mark is great too and if I only knew everyone else's name- I would mention them as well. As long as this branch is staffed with these great people, I will bank here forever! Thank you all.



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ramona Office Branch at Ramona, CA
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Wachovia Envy
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by 5x3tc4, Dec. 06, 2012

A bank that falls in the shadow of Wachovia. This bank that is called wells fargo is complete junk and if your unlucky to fall into the scams they will get you quick. Fargo has been in trouble before with the same crap I got into one to many times. I made a cash deposit at the Holly Springs location and have been told before and it is common sense that cash deposits made at the bank are "instant". I had $13 in my account and needed to cover some checks that I was going to have cashed the same day. At 11AM I went to the Holly Spings branch Wells Fargo and made a cash deposit of 340. I went ahead and told my friend to go ahead and cash the check I gave her for 327. Not knowing the Jerks at the bank placed my deposit of 340 CASH as pending and went ahead and pulled the 327 out and then had the nerve to charge me a overdraft fee. When I called them at the Holly Springs bank and wanted answers I got the run around for half and hour and no direct answers. I didn't know that instant cash deposit take longer to hit the bank account then a check being cashed. THEN I went to check my online account and it shows all THREE (3) Transactions as PENDING!?!?!! So why was  a cash deposit put on hold in the first place? Why was I charged a overdraft fee for a check that was cashed at a generic bank at wal-mart and was cleared before my cash deposit that was made at the bank itself? Why was the cash deposit made at 11am not posted to the account and checks cashed in a different county at a wal-mart at noon posted first? AND why was charged a overdraft fee for pending charges when the money was deposited first?
I don't care what any one says, if you walk into a bank and hand them your money, that money should be in your account as soon as they put their greasy hands on it and put it into their cash drawer. Not pending. ALSO pending is just that "pending" Shouldn't be charged for that especially when I put the money in a hour earlier.

I brought them the receipt from the ATM, had my friend fax me copies of their receipt from the Wal-Mart, just to show them the time difference. When asking them to undue their wronging they pretty much laughed, I guess stupid people that work at banks don't have to go to school for accounting to work at a dump like wells fargo. I didn't go to school for accounting and even I know if you gave me money in my hand and then cashed a check a hour later I wouldn't charge you a fee for not having any money...correct?

I was with Wachovia for a very long time never had any problems. Since being grandfathered over to WF I have had nothing but headaches and this was the straw that broke the camels back.

First they LOST my state income tax check and WOULD not for the life of me tell me where they would have sent it or what to do.
Couldn't cash checks in the past because a moron spelled my name wrong on the account at first (adding a h to my first name and a k at the end of my last name) took almost a week to clear that up.
There online banking is USELESS and is not "100% accurate" exact words from a jerk at the headquarters in la-la land California. If I wanted to keep a check book and a ledger again I would just scrap my computer and right with a feather pen in the candle light. Sorry I don't travel horse and buggy with a Wells Fargo Shot Gun. Why don't they change their logo to something more modern anyways?
And countless amounts of times they clear check before they would post cash deposits. makes no sense to me.

Can't trust a bank that has been in trouble in the past nor can you trust a bank that took a bail out from the federal government.

Wish I could give 0 stars. 0 Stars 2 Thumbs down.
Should have run and never looked back when they bought out Wachovia.
Suggest anyone think of banking with the to do the same. I would go back to fithandthird before I bank with wells fargo anymore.
 

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Holly Springs Branch at Holly Springs, NC
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Horror Story!
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by Jb88, Dec. 05, 2012

I have banked with Wells Fargo for years and never have been treated so badly as I have at the Mission Valley Branch. I needed someone to help me with a problem that I was having with my account and no one who offer me any help. They just kept referring (blowing me off) from person to person. The manager wouldn't even talk to me. If you want to handle business I suggest you go some place else.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fashion Valley Branch at San Diego, CA
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wells fargo century city
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by centurycity, Dec. 05, 2012

Poor management and terrible customer service. Cashiers have bad attitudes, (Ronnetta) always looks like she  doesnt want to be there, then when I asked her for extra validation because I had been in line so long, she said, sorry we cant, when I told her I didnt want to have to be stressed or come back if its not enough she said "you werent in line that long" and wouldnt give me a  validation to cover the time! Long lines and passive agressive cashiers...really unpleasant.
So much for the complimentary cappucinos, why not just make sure your customers feel welcome with a smile and not hassled when they need parking validated!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Century City Branch at Los Angeles, CA
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well pleased
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by Teralynn, Dec. 04, 2012

I am sorry the other people have had such bad experiences with Wells Fargo, but in Andalusia Al it is a different story. The tellers are out-going polite and very helpful. The admin staff often comes out to talk with clients to see how they are doing, if they are being served in a timely manner. I have nothing but good things to say about this bank. I was with Wacovia before they turned to Wells Fargo. I actually had a few problems with them but not enough to write a bad review about.  I have been with WF about 2 years. Will continue to be a customer for a long time I hope.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Andalusia Branch at Andalusia, AL
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Excellent Customer Service
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by divergirl, Dec. 01, 2012

We moved to Utah from North Carolina just over a year ago and wanted to stay with Wells Fargo.  I had heard some negative things about the Centerville Branch but I decided to go with them anyway since they were my closest branch.  I am happy to say that my experience with them has been entirely positive!  Every time I walk in there the staff is extremely friendly and helpful.  I have never had a problem with any of my transactions.  Most of all the customer service has been top notch and I always leave feeling better than when I walked in.  I would definitely recommend this branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Centerville Branch at Centerville, UT
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DO NOT EVER BANK AT WELLS FARGO IN BUELTON CALIFORNIA
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by BURNEDBYWELLSFARGO, Nov. 30, 2012

THESE GUYS (AND GIRLS) LOST A $3,000 DEPOSIT. MY MOTHER FELL GRAVELY ILL. SO I SENT THE MONEY TO MY DAUGHTER VIA THE BUELLTON BRANCH OF WF. IT WAS MADE IN THE AFTERNOON AND IN PLENTY OF TIME FOR MY DAUGHTER TO GET IN HER ACCOUNT AND PURCHASE HER AIRLINE TICKET HOME IN TIME. WELL THE NEXT DAY .... MY DAUGHTER CANT GET A FLIGHT HOME BECAUSE WF LOST HER $3K. IM AM FURIOUS AND GRIEVING. NOW IT IS TOO LATE. I WILL NEVER FORGIVE THE BASIC LACK OF COMMITMENT THIS SO CALLED BANK OPERATES ON. Every time I have EVER had to do business with these people it has been a time wasting ordeal with clerks that are rude and ignorant. its too late for my family, but if it IS important to YOUR FAMILY. DO NOT BANK HERE.  YOU WILL REGRET IT. WORST SERVICE I HAVE EVER BEEN UNFORTUNATE ENOUGH TO HAVE TO DEAL WITH.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Ovation At Reunion Branch at Davenport, FL
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A joke of a bank!.
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by billybusker, Nov. 29, 2012

I have no idea what has happened to this branch, but in the last 6 months it has become the worst I have ever dealt with. You only ever find 1 teller working at once, the rest are either talking to each other or finding other ways to avoid you. And if you ever eed to discuss business privately, good luck with that. There are always queues and only 1 person again meeting you. The customer service is shocking here, and I have had enough. I have closed, or at least I am trying to close, having been to the branch 4 times this week to do so but still have not seen anyone, 7 accounts in total. I tried closing them over the phone too and i may as well have been talking to my foot, I got that much sense out of the person who eventually answered the phone. If I were responsible for this branch I would be very worried about the reviews on this page, and ask myself why a branch that until recently was so efficient, friendly, and well thought of, has suddenly become this bad, so quickly. I will not be back, but other customers would surely appreciate some answers.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ovation At Reunion Branch at Davenport, FL
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Very bad customer service
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by lalu, Nov. 28, 2012

Very bad customer service. It is pity that I cannot rate this branch a zero star or negative star. I have a check from my insurance company for replacing my roof. The check needs to be endorsed by Wells Fargo, my mortgage company. I went to Wells Fargo's local office on Nov. 19 and I was told it would take a few days and they would call me as soon as it's done. Ten days past, I have not heard anything from them. I called them this morning. A teller told me that people who are in charge of home loan are not there today. I said I have been waiting for 10 days now and cannot waiting any longer(because the roofing company will work on the roof this week and I have to pay them a half of the cost now). She told me either going to their office tomorrow or going to another branch in another city. She talks very rudely.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Los Alamos Smith's Branch at Los Alamos, NM
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Sick of this bank and their rude tellers
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by sickofyou2012, Nov. 28, 2012

I am so sick of this bank and the rude tellers. It is always something. My uncle has banked here for over 20 years and that means nothing to them. He is over 70 years of age and has health issues that prevent him from being as clean has he should be. He goes in the bank with an odor. 3 tellers walked up to him and told him that he needs to stay outside and they will come to him. How rude is this? He is a paying customer who helps ensure you recieve a pay check. If it wasn't for the customers the tellers wouldnt have a job or a pay check. What is going on at this bank? What poor customer service. What if this were your grandmother or grandfather? And someday you will get old. This is no way to treat our senior citizens I dont care how much the stink. And this is not the first time, I have taken my concerns to the corporate office before and a young lady was fired. I see I will have to do it again. This is sad I have to do this but you are not going to keep treating customers this way and getting away with it.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Landover Branch at Hyattsville, MD
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Terrible Customer Service & Lying Branch Manager, Cheryl
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by ennk, Nov. 27, 2012

Worst customer service by far out of all branches.

Preface: Member since 2001, card lost and needed cash from inside branch.

I am not the first to report this branches terrible customer service:


Got there at exactly 6 PM and the doors were already closed, at 6:01 a teller walked up and explained they had closed and showed me it was 6:01. When the branch manager, Cheryl, finally opened he door to let someone out at 6:05 she told me I had arrived too late. When I asked for the branch number to report them for closing early, the branch manager, Cheryl, refused to give it to me pointing to the address onlyand then said to go ahead and report because they had cameras to prove I had walked up at 6:01. Which can't be true considering a teller showed me it was 6:01 after  minute of me standing there begging them to open the door.

Not only was the branch manager, Cheryl,  extremely rude but she lied about her branch number and refused to offer service to a customer that arrived during branch hours and while they still had another customer in the branch at the time.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Arthur Godfrey Branch at Miami Beach, FL
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Bait and Switch to add feeds
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by Acooke, Nov. 27, 2012

I was a longtime custormer of Wachovia. When Wells switched over and decided to add maintenance fees, I went to close my account. The manager talked me into closing the Wachovia account and adding a Wells account. Months go by and I found out that the Wachovia account never closed. Fees added up to over $200.

I received a nasty call from collections asking was I going to pay or not. The man on the phone wouldn't let me talk. He just said are you going to pay or not or we are sending you to collections.

To make a long story short, I paid these thieves so that I wouldn't have to hear from them again. I've never been so insulted by any company like this before. Don't be fooled by the nice tellers you see at a branch office. They have a department full of pitbulls that will call you and harass you if they don't get their money.

Note to Wells Fargo. I'll make sure anyone I know hears about this and closes their account.  Anyone that ask me about a bank will be told my story.  You'll lose more that $200 meager dollars from the way you treated me.

Make sure you truly treat your custormers well. Wachovia would never behave in the manner you did!


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, G Street Branch at Washington, DC
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Rude Parking / Security
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by Napagent, Nov. 21, 2012

Extremely rude parking attendant - sent me "on my way" as of I was parking at a swap meet.  
When I asked for his name / card. / number, told to "get it off the sign"
I did  - he was not happy, glaring at me - trying to intimidate - called said # - instructed to write letter and expect response in 3-4 weeks, wth!
Ridiculous -
George Knopp

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Napa Downtown Branch at Napa, CA
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