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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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Incompetent.
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by Jpatrick7, Oct. 15, 2011
I had a Wachovia account before they were bought out by Wells Fargo. Recently I had my wallet stolen and asked one of their bankers if they would help me set up a new account and cancel out my debit card. This process took hours, in which she set the card to a wrong address, linked it to my old account on accident, and also kept pushing me to try a different account then the one I wanted. 30 days later I look at my account and there is a massive charge linked to my old account number, after inquiry I found out that when she "closed out" my account she didn't let the pending transactions finish and so it over drew me, they then charged my account $122 to pay it off, which is significantly more then the overage. When it was Wachovia they we're a great bank, now that they're Wells Fargo they are absolutely terrible. I have had issue's since day 1. Between them not letting me cash my paychecks that I have been bringing to that branch for 3 years, to making it frustrating and impossible to simply cancel anything.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bee Ridge And Cattlemen Brnch at Sarasota, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jpatrick7, Oct. 15, 2011
I had a Wachovia account before they were bought out by Wells Fargo. Recently I had my wallet stolen and asked one of their bankers if they would help me set up a new account and cancel out my debit card. This process took hours, in which she set the card to a wrong address, linked it to my old account on accident, and also kept pushing me to try a different account then the one I wanted. 30 days later I look at my account and there is a massive charge linked to my old account number, after inquiry I found out that when she "closed out" my account she didn't let the pending transactions finish and so it over drew me, they then charged my account $122 to pay it off, which is significantly more then the overage. When it was Wachovia they we're a great bank, now that they're Wells Fargo they are absolutely terrible. I have had issue's since day 1. Between them not letting me cash my paychecks that I have been bringing to that branch for 3 years, to making it frustrating and impossible to simply cancel anything.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bee Ridge And Cattlemen Brnch at Sarasota, FL
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by bankingblues 2013-07-01 17:16:21
I too have had TERRIBLE customer service at bee ridge and cattleman branch. I was a long standing client at this branch when it was wachovia. Everyone made a point to bend over backwards with help and a friendly attitude and ALWAYS Knew my name before they even saw it on paper. It was easy friendly and wonderful.
Then the change. I thought... great: wells fargo, big company. It will probably be even better. But the rudeness, the couldnt care less attitude, the lack of being able to do routine things through the drive through that Ive been doing for years. The indignance is just appalling, truly. ON 5 [yes 5] different occassions, Ive had to go into the bank from the drive through to get the same routine thing accomplished [a deposit of my spouses check]. have had to talk to a manager, who each and every time has said that she has now squared it away and promised it would not happen again. I have told her also about the rudeness of the employees[particularly drive through]. And lack of apologies or simple courtesy. No one seems to care about "that" aspect of it. I am obviously not alone on this complaint. Why do they keep people like this?? I have gotten so that I hate to go make a deposit because I know it will be a pain the .....
Believe me, We will probably go somewhere else soon. We have 3 accounts at this branch. we should be treated like the regulars that we have been for so long.
In a nutshell, your local branch should feel like a small town bank no matter who they are.Employees you know and trust[and know you!] a smiling face, and ease of banking. Customer service people. Sorry to see that so many others have had similar issues.
Then the change. I thought... great: wells fargo, big company. It will probably be even better. But the rudeness, the couldnt care less attitude, the lack of being able to do routine things through the drive through that Ive been doing for years. The indignance is just appalling, truly. ON 5 [yes 5] different occassions, Ive had to go into the bank from the drive through to get the same routine thing accomplished [a deposit of my spouses check]. have had to talk to a manager, who each and every time has said that she has now squared it away and promised it would not happen again. I have told her also about the rudeness of the employees[particularly drive through]. And lack of apologies or simple courtesy. No one seems to care about "that" aspect of it. I am obviously not alone on this complaint. Why do they keep people like this?? I have gotten so that I hate to go make a deposit because I know it will be a pain the .....
Believe me, We will probably go somewhere else soon. We have 3 accounts at this branch. we should be treated like the regulars that we have been for so long.
In a nutshell, your local branch should feel like a small town bank no matter who they are.Employees you know and trust[and know you!] a smiling face, and ease of banking. Customer service people. Sorry to see that so many others have had similar issues.
They shorted me :>/
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by Stinger90, Oct. 14, 2011
Went to the drive though at the Penrose branch to cash a check for my payroll. When I got home to divide it all up for my employees, I notice that they shorted me twenty dollars.So, I went back to settle this matter and had to wait way too long a time with no results. And, they made me feel like I was out to steal twenty dollars from them. I have been banking with them longer than I can remember and this is what I get.
Either the teller (young man) put it in his pocket or he just didn't put the right amount in my envelop that matched the check amount. Still, they shorted me either way. Thanks Wells Fargo!
Will be withdrawing my account from you people come Monday. People beware.....count your money before you leave that place.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Penrose Branch at Reidsville, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Stinger90, Oct. 14, 2011
Went to the drive though at the Penrose branch to cash a check for my payroll. When I got home to divide it all up for my employees, I notice that they shorted me twenty dollars.So, I went back to settle this matter and had to wait way too long a time with no results. And, they made me feel like I was out to steal twenty dollars from them. I have been banking with them longer than I can remember and this is what I get.
Either the teller (young man) put it in his pocket or he just didn't put the right amount in my envelop that matched the check amount. Still, they shorted me either way. Thanks Wells Fargo!
Will be withdrawing my account from you people come Monday. People beware.....count your money before you leave that place.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Penrose Branch at Reidsville, NC
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Salesman called home, got sensitive ID from my wife
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by angryaboutthis, Oct. 06, 2011
Deposited a cashier's check in the drive through (several thousand dollars). Teller had to pass me through to a salesman, who, over the loudspeaker, tried to push this money into "Inwestments' (spelling intentional). I said no thanks. I told him, over the loud speaker, with cars behind me, that I was in a hurry, and if he had some information on these inwestments, he should mail it to my home--I'd look it over and get back if interested.
Got home 10 minutes later, only to hear from my wife he was just on the phone with her, inquiring as to her social security number, Ga driver license number and date of birth. "I'm sitting here with your husband" he said over the phone "discussing inwestment opportunities. He wants you to give me this information so we can proceed."
All of this was a lie. 12 years with this bank, the tellers know me by name, and this? Beware of Wells Fargo Winward.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Windward Commons Branch at Alpharetta, GA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby angryaboutthis, Oct. 06, 2011
Deposited a cashier's check in the drive through (several thousand dollars). Teller had to pass me through to a salesman, who, over the loudspeaker, tried to push this money into "Inwestments' (spelling intentional). I said no thanks. I told him, over the loud speaker, with cars behind me, that I was in a hurry, and if he had some information on these inwestments, he should mail it to my home--I'd look it over and get back if interested.
Got home 10 minutes later, only to hear from my wife he was just on the phone with her, inquiring as to her social security number, Ga driver license number and date of birth. "I'm sitting here with your husband" he said over the phone "discussing inwestment opportunities. He wants you to give me this information so we can proceed."
All of this was a lie. 12 years with this bank, the tellers know me by name, and this? Beware of Wells Fargo Winward.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Windward Commons Branch at Alpharetta, GA
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for 10 years plus
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by retired2, Oct. 03, 2011
Bank staff is very friendly and, inside the bank, prompt. Problem is the drive up window. Understaffed and slow. Other than that, Wells Fargo is like all banks these years so what are you going to do? If you find one where the staff is friendly might as well stay there. They are not responsible for policy and are just doing their job. How they do it is the key and this branch staff does it well.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Casa Grande Branch at Casa Grande, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby retired2, Oct. 03, 2011
Bank staff is very friendly and, inside the bank, prompt. Problem is the drive up window. Understaffed and slow. Other than that, Wells Fargo is like all banks these years so what are you going to do? If you find one where the staff is friendly might as well stay there. They are not responsible for policy and are just doing their job. How they do it is the key and this branch staff does it well.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Casa Grande Branch at Casa Grande, AZ
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HORRIBLE!!!!!!!!
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by lvballer23, Sep. 29, 2011
Waited 15 minutes to get to the window, wasn't greeted by the teller. Waited 10 more minutes for the manager to come over and tell me that since my formal name (on my ID) wasn't on the check ( it was Jake instead of Jacob) they couldn't cash it. Went to another Wells and they cashed it and deposited no problem. Not the first problem I have had at this bank. They are not there on the listed hours on their website and their tellers are some of the most unfirnedly I've seen. This and also other issues with Wells is why I'll be closing my accounts next week after 10 years with this what I formerly thought of as a good bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, St. Rose And Eastern Avenue at Henderson, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lvballer23, Sep. 29, 2011
Waited 15 minutes to get to the window, wasn't greeted by the teller. Waited 10 more minutes for the manager to come over and tell me that since my formal name (on my ID) wasn't on the check ( it was Jake instead of Jacob) they couldn't cash it. Went to another Wells and they cashed it and deposited no problem. Not the first problem I have had at this bank. They are not there on the listed hours on their website and their tellers are some of the most unfirnedly I've seen. This and also other issues with Wells is why I'll be closing my accounts next week after 10 years with this what I formerly thought of as a good bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, St. Rose And Eastern Avenue at Henderson, NV
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Great help!
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by Kathya241, Sep. 29, 2011
I have to say that a nice young man named Angel, was amazing!!!!! good helper and very nice! every bad review here has been tweekers and dumb ridiculous people who expect the world to stop for them.. and teller can't steal! camaras are all over the place! Keep up the nice work!(:
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Avocado & Chase Branch at El Cajon, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kathya241, Sep. 29, 2011
I have to say that a nice young man named Angel, was amazing!!!!! good helper and very nice! every bad review here has been tweekers and dumb ridiculous people who expect the world to stop for them.. and teller can't steal! camaras are all over the place! Keep up the nice work!(:
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Avocado & Chase Branch at El Cajon, CA
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Been there for years
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by moneybags, Sep. 29, 2011
I'm not really sure where these bad reviews come from. I've been going there for about 8 years, I have opened 3 accounts, my wife has changed her name, I opened a HELOC, I have worked with a dozen plus people there and they have been nothing but very friendly and helpful. I recommend 100%. Now First Niagara branches at several locations is a whole other story
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, St.Davids Branch at Wayne, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby moneybags, Sep. 29, 2011
I'm not really sure where these bad reviews come from. I've been going there for about 8 years, I have opened 3 accounts, my wife has changed her name, I opened a HELOC, I have worked with a dozen plus people there and they have been nothing but very friendly and helpful. I recommend 100%. Now First Niagara branches at several locations is a whole other story
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, St.Davids Branch at Wayne, PA
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Incompentant employees who don't care about customers
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by Wellshells, Sep. 27, 2011
I went into this bank for a simple name change. Sounds simple? Not at this bank.
First visit: banker ordered me a new card and said existing card would work in the interim. WRONG. I went to use it and it got declined.
Second visit: returned to this branch to have another man give me a temporary card while I continued to wait for the card with my new name to arrive in the mail. He said everything was taken care of. WRONG.
The new card finally arrived in the mail. I brought it with me on a day trip out of town, went to activate it and it wouldn't work. Customer service said they couldn't do anything since it had been reported stolen. "Stolen? I just got it in the mail yesterday!" I said.
Apparently, just walking into this bank and asking for help equals chaos. I wouldn't trust them with a child's piggy bank full of pennies let alone my hard-earned money. Switching banks thanks to this experience.
I also plan to write to corporate.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Chattahoochee Branch at Atlanta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Wellshells, Sep. 27, 2011
I went into this bank for a simple name change. Sounds simple? Not at this bank.
First visit: banker ordered me a new card and said existing card would work in the interim. WRONG. I went to use it and it got declined.
Second visit: returned to this branch to have another man give me a temporary card while I continued to wait for the card with my new name to arrive in the mail. He said everything was taken care of. WRONG.
The new card finally arrived in the mail. I brought it with me on a day trip out of town, went to activate it and it wouldn't work. Customer service said they couldn't do anything since it had been reported stolen. "Stolen? I just got it in the mail yesterday!" I said.
Apparently, just walking into this bank and asking for help equals chaos. I wouldn't trust them with a child's piggy bank full of pennies let alone my hard-earned money. Switching banks thanks to this experience.
I also plan to write to corporate.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Chattahoochee Branch at Atlanta, GA
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Beware high service fees
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by notafan, Sep. 20, 2011
Since acquiring Wachovia it appears that Wells Fargo are determined to nickle and dime its customers. They are charging me three Dollars to deposit money into my account from Canada. Good Bye Wells Fargo.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Port Charlotte Branch at Port Charlotte, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby notafan, Sep. 20, 2011
Since acquiring Wachovia it appears that Wells Fargo are determined to nickle and dime its customers. They are charging me three Dollars to deposit money into my account from Canada. Good Bye Wells Fargo.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Port Charlotte Branch at Port Charlotte, FL
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Orlando Sierra is a thief
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by janemiami, Sep. 19, 2011
There is a banker there named Orlando Sierra and he stold my money. I live on very little money and he has no respect for the elderly and he is a thief.
BEWARE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Coral Way Branch at Miami, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby janemiami, Sep. 19, 2011
There is a banker there named Orlando Sierra and he stold my money. I live on very little money and he has no respect for the elderly and he is a thief.
BEWARE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Coral Way Branch at Miami, FL
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Orlando Sierra is a thief
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by janemiami, Sep. 19, 2011
There is a banker there named Orlando Sierra and he stold my money. I live on very little money and he has no respect for the elderly and he is a thief.
BEWARE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Little Havana Branch at Miami, FL
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby janemiami, Sep. 19, 2011
There is a banker there named Orlando Sierra and he stold my money. I live on very little money and he has no respect for the elderly and he is a thief.
BEWARE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Little Havana Branch at Miami, FL
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Nicest bank I've ever been with
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by Sutherland, Sep. 14, 2011
I've never had any problems at all with the Oak Hill branch. The tellers are very friendly. The staff is very professional. The personal bankers go out of their way to help me with any questions that I have. They have also suggested several ways to help me save money on bank fees.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Austin Oak Hill Branch at Austin, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Sutherland, Sep. 14, 2011
I've never had any problems at all with the Oak Hill branch. The tellers are very friendly. The staff is very professional. The personal bankers go out of their way to help me with any questions that I have. They have also suggested several ways to help me save money on bank fees.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Austin Oak Hill Branch at Austin, TX
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Terrible Service, Rude
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by Kmc1968, Sep. 12, 2011
Avoid at all costs.. The staff is rude and is more interested in surfing the web and chatting about their weekend then helping customers. Terrible service.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, San Antonio Culebra Road Branch at San Antonio, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kmc1968, Sep. 12, 2011
Avoid at all costs.. The staff is rude and is more interested in surfing the web and chatting about their weekend then helping customers. Terrible service.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, San Antonio Culebra Road Branch at San Antonio, TX
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Worst Wellsfargo branch ever!!!
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by monterey, Sep. 08, 2011
I've been a Wellsfargo client for over 10 years, and I've never been to a worst branch than the Tracy, CA one...one word to describe the service and attitude=HORRIBLE!!!! The branch manager doesn't even call me back when I have left 5+ messages with his staff to have him call back....what's going on with Wellsfargo?????
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Tracy Branch at Tracy, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby monterey, Sep. 08, 2011
I've been a Wellsfargo client for over 10 years, and I've never been to a worst branch than the Tracy, CA one...one word to describe the service and attitude=HORRIBLE!!!! The branch manager doesn't even call me back when I have left 5+ messages with his staff to have him call back....what's going on with Wellsfargo?????
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Tracy Branch at Tracy, CA
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Bank has gone down hill
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by AngryDeb, Sep. 06, 2011
I've loved Wells Fargo for the 25 years I've been with them (and with a relationship on accounts for over 37 years). Never, ever had a problem. The last week two problems. Told me to send checks to branch and printed checks have been lost for two weeks without anyone able to handle the issue correctly on line or at the branch. They told me to send to the branch but now say they have no mailbox at the branch??? Wanted to charge me $2 per check in the interim. All of the sudden on Labor Day weekend they reduced our balance plus card limit (overdraft protection) by $2,000 without advising me after 25 years of having this account and the higher limit with absolutely no issues. Sent me to the manager of the branch who checkcard department said could resolve, who had me address issue out in the grocery aisle as she had no place to seat me to discuss issue, and then she resolved by putting me back on with their checkcard department who told me I had to go in and talk to the branch manager. At one point a rep said they didn't know why I needed checks -why didn't I just use automated billpay. Gave a bunch of gobbledygook about terms and conditions that they can change around an account whenever they so please without any notice. The manager was not at all helpful on this front. 25 years of loyalty and perfect credit is worth nothing at this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Santa Clarita Sierra Hwy Branch at Newhall, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AngryDeb, Sep. 06, 2011
I've loved Wells Fargo for the 25 years I've been with them (and with a relationship on accounts for over 37 years). Never, ever had a problem. The last week two problems. Told me to send checks to branch and printed checks have been lost for two weeks without anyone able to handle the issue correctly on line or at the branch. They told me to send to the branch but now say they have no mailbox at the branch??? Wanted to charge me $2 per check in the interim. All of the sudden on Labor Day weekend they reduced our balance plus card limit (overdraft protection) by $2,000 without advising me after 25 years of having this account and the higher limit with absolutely no issues. Sent me to the manager of the branch who checkcard department said could resolve, who had me address issue out in the grocery aisle as she had no place to seat me to discuss issue, and then she resolved by putting me back on with their checkcard department who told me I had to go in and talk to the branch manager. At one point a rep said they didn't know why I needed checks -why didn't I just use automated billpay. Gave a bunch of gobbledygook about terms and conditions that they can change around an account whenever they so please without any notice. The manager was not at all helpful on this front. 25 years of loyalty and perfect credit is worth nothing at this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Santa Clarita Sierra Hwy Branch at Newhall, CA
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unhappy costumer
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by star, Aug. 31, 2011
It seems that the two bankers working at this branch are always very busy...too busy to return calls or take costumers phone calls (as a mother of 3 I like to get things done over the phone). I got fed up and switched to the branch at Blanco/1604. Big difference, I was immediately helped by the banker and my problem got resolved in less than 5 minutes.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Stone Oak And Huebner Branch at San Antonio, TX
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Overall Rating Office Environment & Staff Waiting Timeby star, Aug. 31, 2011
It seems that the two bankers working at this branch are always very busy...too busy to return calls or take costumers phone calls (as a mother of 3 I like to get things done over the phone). I got fed up and switched to the branch at Blanco/1604. Big difference, I was immediately helped by the banker and my problem got resolved in less than 5 minutes.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Stone Oak And Huebner Branch at San Antonio, TX
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HAPPY CUSTOMER !!
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by Richie, Aug. 27, 2011
This Bank Is Amazing Nothing Like any other Wells Fargo are other bank in the Houston area. The reason is the management at this branch is on top of customer service. Takes pride in making sure people are satisfied with there banking experience. (Thanks Wells Fargo Fry & West Little York) Ya’ll Are Awesome!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Fry And West Little York Branch at Katy, TX
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Richie, Aug. 27, 2011
This Bank Is Amazing Nothing Like any other Wells Fargo are other bank in the Houston area. The reason is the management at this branch is on top of customer service. Takes pride in making sure people are satisfied with there banking experience. (Thanks Wells Fargo Fry & West Little York) Ya’ll Are Awesome!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Fry And West Little York Branch at Katy, TX
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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HATE HATE HATE Wells Fargo
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by legaleagle, Aug. 25, 2011
I only gave them one star because ZERO was not acceptable! I have never had so many issues with a bank in my life. First they automatically charged me $50 for some rewards program I never wanted or signed up for, which took three weeks to credit back to my acct after overdrafting me three times (NEVER refunded). Then it's phone calls to my house that I return only to be told they will call back and they never do. Then my CASH deposits are held!!! WTF people?!? I closed ALL my accounts and went to Capital One on Bandera Road in San Antonio. WAY nicer people, better service, and I have NEVER had an issue go unresolved immediately! Screw Wells Fargo!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Culebra And Loop 1604 Branch at San Antonio, TX
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby legaleagle, Aug. 25, 2011
I only gave them one star because ZERO was not acceptable! I have never had so many issues with a bank in my life. First they automatically charged me $50 for some rewards program I never wanted or signed up for, which took three weeks to credit back to my acct after overdrafting me three times (NEVER refunded). Then it's phone calls to my house that I return only to be told they will call back and they never do. Then my CASH deposits are held!!! WTF people?!? I closed ALL my accounts and went to Capital One on Bandera Road in San Antonio. WAY nicer people, better service, and I have NEVER had an issue go unresolved immediately! Screw Wells Fargo!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Culebra And Loop 1604 Branch at San Antonio, TX
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by edon, Aug. 24, 2011
I made an appointment to notarize a paper which I always was able to do when it was Wachovia, the person did not show up, did not call to cancel the appointment, and a very helpfull unnexperience person, gave me alist of banks to go all over town, I live by the Surfise branch this is the reason I do business there
I have no problem with the tellers very nice and helpful lately.
They dont answer the phone, becasue I am calling right now to see if the notary is there and not waste my time again
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Surfside Branch at Miami Beach, FL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby edon, Aug. 24, 2011
I made an appointment to notarize a paper which I always was able to do when it was Wachovia, the person did not show up, did not call to cancel the appointment, and a very helpfull unnexperience person, gave me alist of banks to go all over town, I live by the Surfise branch this is the reason I do business there
I have no problem with the tellers very nice and helpful lately.
They dont answer the phone, becasue I am calling right now to see if the notary is there and not waste my time again
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Surfside Branch at Miami Beach, FL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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A Poor Customer Service, and Out of Touch "Big" Bank
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Office Environment & Staff
Waiting Time
Other Services
by CustomerMacungie, Aug. 19, 2011
This bank is no longer the bank I used to know. It charges me without my consent for a fee that is supposed to be their proud "reward" program. Called them 5 times, visited the branch office twice talked to the manager, and no one is interested in helping me to remove this charge.....We are their 20+ years royal customer - started from Merchant Bank, First Fidelity, Wachovia, and then this monster bank - Wells Fargo. I am closing all our accounts!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Airport Rd Shopping Center at Allentown, PA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CustomerMacungie, Aug. 19, 2011
This bank is no longer the bank I used to know. It charges me without my consent for a fee that is supposed to be their proud "reward" program. Called them 5 times, visited the branch office twice talked to the manager, and no one is interested in helping me to remove this charge.....We are their 20+ years royal customer - started from Merchant Bank, First Fidelity, Wachovia, and then this monster bank - Wells Fargo. I am closing all our accounts!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Airport Rd Shopping Center at Allentown, PA
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