U.S. Bank, Review

DO NOT USE US BANK MORTAGE DEPT
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by 7769, Mar. 22, 2013

US Bank, Stevens Point, WI location was in the process of conducting a re-fi on an investment property. It was the worst custmor service of my life.  With no returned phone calls or emails, loss of all my paperwork, then the expiration of the apprasial.  Which they would not refund.  It was 8 monthes of pure frustration, loss of time and money, only to have to go with another lender because US Bank could not get the job done. I have never written a review, but felt it was important to inform others who may be considering US Bank for a mortage.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Stevens Point at Stevens Point, WI
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Great bank!
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by Fred123, Mar. 21, 2013

Phenomenally friendly staff, really helped me with all my needs.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, U.S. Bank Main Branch at Minneapolis, MN
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Un Happy Customer
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by Sunnybrk, Mar. 16, 2013

US Bank in Oshkosh is crooked. I set up custodial accounts for my children when their grandmother passed way with their inheritance. We were told there would be NO FEES associated with these accounts. When the statement came I threw them in a drawer. Imagine my surprise when I opened one this past month and found that they had begun charging a $25 a year inactive fee. All of my children's inheritance is now gone! I never received any communication that they needed us to do anything. CROOKED, stealing from children!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oshkosh Main Branch at Oshkosh, WI
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Dr.
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by ggardner, Mar. 12, 2013

Don't get a loan or re-fi from U.S. Bank.  I'm switching to a Credit Union. U.S. Bank took/ "stole" nearly $600 from me for an appraisal that they admitted was completely inappropriate/ ridiculous.  They promised to pay for another appraisal.. but lied.  I am filing a DORA complaint and a complaint with the Federal Office of the Comptroller... I would recommend doing that if you have similar issues.  I also have issues with the fact that the waiting lines at "white" U.S. Bank locations are much, much shorter than in minority areas...shameful.  Perhaps other complaints should be filed against U.S. Bank...Move your money asap to a community bank or credit union!      

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Five Points Branch at Denver, CO
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Poor customer service!
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by melmelnv1, Mar. 11, 2013

I have a couple accounts with US bank. I went in today to cash a check. I have been cashing this same check every month for the last 4 years. I truly wish I had the ladies name that assisted me. She gave me an attitude the minute I walked up to the counter. It was as if she was having a bad day and she was looking for something to get snotty about. She snapped at me about the check I was cashing and I replied that I had been cashing that same check for 4 years to which she snapped at me that she needs id from me because she doesn't know who I am. I, being the no nonsense person, snapped back and went on a rant back at her. If I wanted to be treated with a crappy attitude, I'd go to work! I guess being half way pleasant to their customers is not a priority. Next time I will get her name and call her superior.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on U.S. Bank, Lemmon Valley Smith's Branch at Reno, NV
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Don't go thru drive-thru on Saturdays!!
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by Gy29, Mar. 11, 2013

We have a business account with us bank and on week days we go to the main branch to do our deposits.  Only on Saturdays we go to the camp Robinson branch to make cash deposits.  In the beginning like the first two times that I have gone thru drive-thru...the lady said my deposit was short a dollar...which ok it's just a dollar.  Then after awhile the same lady says your deposit is short $100 dollars.  Now before we take the money we count it three times.  So since this incident.. We started taking pre-cautions and we have two separate people count it before we take the deposit, and we count it right before we go to the bank.  So it happens 2 more times.  When we make a complaint they say their drawers came out correct and they promise to further investigate the issue, but never really do anything further.  So I stopped going to that particular branch.  Well because I am pregnant, my father has been going and because camp Robinson is more convenient he has been making the Saturday deposits.  And Friday night my mother counted the money 3 times before putting it into the deposit bag.  And Saturday morning, our customers brought counterfeit money in so my father wanted to make sure there was none in the deposit, so he went through each $100 dollar bill and made sure there was not any counterfeit money mixed in and counted the deposit several times before he took it to the bank.  He gets to drive thru and says the lady counts money and says sir there is a one dollar bill inside the $100 dollars...and he says there is absolutely no way that is possible I personally counted that money and checked every bill.  He calls the police and the police say they can't do anything about it.  Then on Monday he goes and talks to the assistant manager there and she says the money came out right at the end of the day! ( now of course it's going to come out right if the person is stealing) so we asked did you check the cameras? She says I'm sorry but only corporate can heck the cameras.  So my father goes to the main branch and talks to this guy and he says they will further investigate the situation.  ( now we now what that means)...bc we have been told that before!!!  We have been in business with us bank for over 10 years.  This seems ridiculous!!  Also I want to mention a incident that happened to a friend at the McCain blvd branch next to red lobster about 3 years ago.  The guy clerk stole almost 90,000 from this friends account and he finally got caught about a year later and now is in federal prison.  I know the bank is not at fault for some people's action but when a loyal customer complains they should seriously look into the situation bc certain individuals are not always honest people!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Levy Branch at North Little Rock, AR
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Car loan paid but auto deduct from another checking account still deducted
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by RayHe, Mar. 11, 2013

I went to branch to pay off my car loan. I told the bank person (think it may have been the manager) that I had auto deduct for this loan and wanted to make sure the auto deduct would not take place since I was paying off the loan. I paid off the loan on 3/5 and auto deduct was due 3/8. I told the bank person this. She assured me that the auto deduct would not take place on 3/8. I just checked and the auto deduct did deduct on 3/8. I called the branch and was told they were sorry. So am I...since I did not want to have to deal with this situation. The branch said that I won't get the payment back from US Bank for about a week or more.     

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fort Thomas Branch at Fort Thomas, KY
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Upset Customer
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by MC72, Mar. 08, 2013

Unfortunately this branch is never willing to work with a customer in case of an emergency.  Your better off going to the US Bank in the Albertson store in La Habra for great customer service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hacienda Heights Branch at Hacienda Heights, CA
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Outstanding Service
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by katharineenglish, Mar. 07, 2013

I just completed a complicated refinance of my home. The staff at US Bank in Montpelier were outstanding. Jamie worked closely and quickly, overcoming several obstacles, personally shepherding the process to the end. In SLC, at US Bank on 41st and Redwood in SLC, Harry graciously helped me finalize the loan by e-signing.I have been with this bank several years, and have always received superior service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Montpelier Branch at Montpelier, ID
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BAD CUSTOMER SERVICE
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by Shamly, Mar. 05, 2013

Date - 03.04.2013

Re. TO WHOM IT MAY CONCERN.

I and my friend went to bank this evening to transfer some money. I had to stay for an hour in the queue and 30 minutes for the transaction. Which should have taken only 5 minutes elsewhere. Ingrid Ruiz(Bank Representative) was rude and not helpfull for the most part. She did  not know how to do the transfer and was running back and forth. At the end of the transaction, I asked her to give me the manager's contact no. and she threw her business card on the table. I felt really humiliated. Then, I started talking to my friend in my native language. She had a problem with that as well. She told me that we were talking about her in our language. Which is absolutely wrong though it is true that we were discussing about the bank services. HOW WIERED THEY ARE. A PERSON HAS TO WAIT FOR AN HOUR AND THEN AWESOME BEHAVIOUR FROM THE BANK REPRESENTATIVE. I want to mention all the readers. Please don't expect good customer service from this branch.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Canoga Park Ralphs Branch at Canoga Park, CA
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by waikoloa, Mar. 01, 2013

Have always received prompt and professional customer service. No request ever too challenging.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Klamath Falls Branch at Klamath Falls, OR
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Best Bank I've ever been too
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by Musicteach993, Feb. 28, 2013

Our business uses this bank and I'm in here at least twice a week with deposits and stuff.  This has got to me some of the friendliest people I've ever dealt with in a bank.  Nancy and Zeanna are the nicest people, and I deal with them the most.  They are efficient and helpful.  Melody and Keith will always come up if you're standing in line too long and ask if they can help you.  If they can, they have you go over to their desk and take care of everything.

Anyway...  I don't understand the low reviews, because these people are great, and the environment is great, and I have nothing but good things to say about it all.  Sometimes I wish I could just go hang out in there, haha.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Tustin/La Palma Branch at Anaheim, CA
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Branch Manager slow and unresponsive
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by Aitch, Feb. 28, 2013

long time to get resolution of USBank error and mishandling of situation.  problem going on > 6 months is simple credit reporting correction.  Messages left, not returned. Must call often and be explicit about what should be accomplished.  Still unresolved.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Everett Branch at Everett, WA
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From one Family to another
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by GriffinGirl2, Feb. 27, 2013

This is one of the most friendly branches ever! I work in Schnucks where they are at, and I have to say it's amazing! We see each other everyday and we always ask how each other are. They are just as friendly as the employers are at Schnucks markets. They helped me set up a checking account and what's super convenient is that I work almost every day so it's super convenient that I can just pop by the ATM machine if need be. But they don't normally have super bad wait lines and they know what they are doing. Very professional and educated on helping me get the right services with handling my money the best way possible. I trust these guys a lot, and I would recommend this location to anyone who asked. :) keep it up guys :)

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Butler Hill Schnucks Branch at Saint Louis, MO
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Mr
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by Dan112, Feb. 26, 2013

Very respectful, helpful, professional and caring management and staff. Keep up the good work guys.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hercules Lucky Branch at Hercules, CA
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I strongly hate this us bank!
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by Hate, Feb. 24, 2013

I set up my account in 2009. Since then everything was easy going but then this year. Mad me angry and traumatized by this experience. What had happen was my brother had sent me about 3000 dollar at the bank. So I went to withdraw from the counter from a lady. She had to go approve the amount and she went to the back to grab the money she split thenamount in half in both her hands. She put her right hand with half the money on the counter and the other half in the draw. She didn't count loudly enough for me to hear.. So I was like okay maybe she got the right amount. So I recounted after I step away a few step away from the counter and started counting. I was 1000 dollar short. Thing is I didn't walk out. I was still in the bank. So I walk up to the counter and told her I was 1000 dollar short. She said she counted right. So I was like okay well can I talk to the manager which was an old man in his 50s I guess and he said to sit where their " tiny" lobby. So he check their total balance at the counter to recount. He then came up to me that they had the right amount in the draw so they don't know where that 1000 dollar went. I was like are you kidding me. How can it be the right amount if I was 1000 dollar short. It can't be. So he said that he can't do anything about the situation. So while he was telling me about this. He was giving me rude gesture. I can tell when some is giving me rude gesture. He was literally giving me rude gesture. I know for sure he expected me that I stole the money because he was trying to make me feel that it was my fault. I pour all my stuff in my bag all over the lobby. I was like does this look like I stole the damn money. So i told him. "I didn't walk out the damn bank and u suspect me of taking the money. Is this how you guys treat customer? Trying to make them feel intimidated so you guys can steal their money." So he said he can't do anything about it. So I ended being at the bank for 3 hours because I was traumatized by this experience so I told him that I want to request someone to at their main office to check the camera who's fault was it and if they still haven't found my money I will take them to court. So I deposit the money back which was a 1000 dollar short. I walked out pissed off. So I got home for about thirty minute and they called me back that they found it. So when I went back. I ask them where did they find the money. Since the manager told me that it was the right amount at the counter. He deflected my question and said instead that he was " sorry and he didn't mean to be rude." Oh please. You weren't rude. I suggest you to be retire from a job you hate sir. I can tell that u were rude to me and giving gesture that I stole the money. Last of all I closed my account. After all the bull crap I went through and be traumatized I hate this bank and the manager that was working there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oroville Branch at Oroville, CA
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CEO
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by sagyan, Feb. 21, 2013

I have a business account with this bank.  I initially opted to open an account in this bank due to their close proximity to my business.

There were red flags right from the start which I chose to ignore because the staff were nice and apologetic.  The problems started when I opened a business account and wanted to tie my merchant account to the same business account so that the credit card transactions are deposited daily into that account (my business generates about $40,000 a month in credit card transactions).  After submitting the necessary forms I was assured that everything is taken care of.  A week later when I realized no funds were being deposited into the account I contacted the person who helped me setup the merchant account to see why funds are not being deposited.  His response was here's an 800 number you can call to get your merchant account setup.  To make a long and frustrating story short it took 3 weeks, 4 sets of documents  and numerous hours of my time to finally get this resolved.

Recently I converted my company from a partnership to an LLC.  I needed to set up a new account under the LLC and have the merchant account funds deposited into the new account.  Again it took 3 frustrating weeks and numerous hours of my time to get this accomplished.  I transferred all the funds from the old account to the new account and instructed them to close the old account.  a few weeks later they charge the old account (with zero balance) the credit card processing fees which causes the account to have a negative balance and as a result they start charging weekly overdraft fees and add them to the negative balance.  After two months of this I get a nasty letter from their headquarters threatening me that unless I took care of the negative balance by making a deposit they will refer my account to collections and credit reporting agencies.  By now they have tagged on additional $250 in overdraft fees.  This is a bank that I visit two to three times a week to make deposits and get change and no one in the branch has a clue on what is happening.  When I contacted one of the managers about the letter they said I did not contact them soon enough for them to do much about it except perhaps waive one or two weeks worth of fees.  Trying to explain the situation to them and is like talking to robots who are programmed to only respond with "there's not much we can do".

It is obvious that this bank values quantity over quality. They don't care about providing "real" customer service.  The people at the branches are completely powerless (and clueless) to do anything other than accept your deposits and a few other minor transactions such as cashing a check issuing a cashier's check, etc.  Beyond that if you are looking for a bank to look out for your interests... look elsewhere.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Escondido Branch at Escondido, CA
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Criminal Activity
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by Zarathustra, Feb. 21, 2013

I made a large deposit via check at their drive through ATM, which cleared, but within days the account information had been compromised and I was the victim of a felony theft from my account. This is a card I have NEVER swiped at a retailer or used online, it is simply a holding account to back up my main household account. Whether they had an illegal card reader attached to their drive-through ATM or there are criminals working at this branch, I can't be sure. Either way, it's a complete betrayal of trust and in no way a coincidence.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Maplewood Branch at Saint Paul, MN
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This one is the worst U.S Bank ever.....
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by mkbs, Feb. 20, 2013

I have a business account with US bank for 10 years.  I was waiting 30 minute yesterday.  Sure there was a merchant line but the old manager asked me to stay other line because she was busy working on something else then when some lady were show up and she suddenly asked her to stay on merchant line and help her right away... I felt so bad and I will not to go back to this bank again.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Newberg Branch at Newberg, OR
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ATM took my cash, didn't register a deposit, and no one will help me.
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by kempt009, Feb. 18, 2013

The ATM in the back area of this bank clearly states that it accepts cash deposits of up to 50 bills at once.  I inserted 30 bills for deposit, and the machine rumbled for awhile before spitting out 5 or so of the bills I put in, and gave me an error message.  When I called US bank about this, they transferred me to Bremer because my account is with them.  I was told that because the broken ATM didn't register a deposit that there was nothing they could do for me.  As it stands, the US bank has stolen around 100$ from me.  YOU HAVE BEEN WARNED.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Edina 50th Street Branch at Minneapolis, MN
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