U.S. Bank, Review
U.S. Bank, Review
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based on 959 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 368 Reviews with 5 Star
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Great Service!!
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by suzyq, Jan. 31, 2014
I just wanted to make sure I gave a recognition to Lauren from the Noland branch in Independence MO. She was extremely helpful and efficient in my needs today . I am very grateful and satisfied. Thank you for the great service!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Noland Road Branch at Independence, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby suzyq, Jan. 31, 2014
I just wanted to make sure I gave a recognition to Lauren from the Noland branch in Independence MO. She was extremely helpful and efficient in my needs today . I am very grateful and satisfied. Thank you for the great service!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Noland Road Branch at Independence, MO
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help opening accounts
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by simba, Jan. 27, 2014
Hi
Ive had a checking acct. with you since downey. Checking accts. are about all im familiar with, I Got a sum of money last year and a monthly income. I have no idea about banking.I came in to start a savings acct.
I talked to vanesa rivera about what would be the best thing for me to do. She explained my options to me. The advantages and disadvantages,In a very detailed manner, so i had no misunderstandings. Her knowledge of her job, and her willingness to help and explain things way more than she had to was very much appreciated.Her friendliness and her attitude made this a very nice transaction. I cant say enough about the help she was.Very nice experience!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Yucca Valley Branch at Yucca Valley, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby simba, Jan. 27, 2014
Hi
Ive had a checking acct. with you since downey. Checking accts. are about all im familiar with, I Got a sum of money last year and a monthly income. I have no idea about banking.I came in to start a savings acct.
I talked to vanesa rivera about what would be the best thing for me to do. She explained my options to me. The advantages and disadvantages,In a very detailed manner, so i had no misunderstandings. Her knowledge of her job, and her willingness to help and explain things way more than she had to was very much appreciated.Her friendliness and her attitude made this a very nice transaction. I cant say enough about the help she was.Very nice experience!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Yucca Valley Branch at Yucca Valley, CA
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Very Pleased with service of this bank and branch
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by pennycook, Jan. 24, 2014
Chie helped us get an equity line on our house and she was very helpful every step of the way.
Thank you
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Aptos Branch at Aptos, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pennycook, Jan. 24, 2014
Chie helped us get an equity line on our house and she was very helpful every step of the way.
Thank you
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Aptos Branch at Aptos, CA
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Dinah Meron
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by Dinah, Jan. 20, 2014
I have had nothing but excellent service from this bank. I hope I never have to bank anywhere else. The staff are friendly and attentive and very helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Woodbury Branch at Saint Paul, MN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Dinah, Jan. 20, 2014
I have had nothing but excellent service from this bank. I hope I never have to bank anywhere else. The staff are friendly and attentive and very helpful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Woodbury Branch at Saint Paul, MN
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Deposit
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by Erika, Jan. 06, 2014
The teller at the Kimball Ave branch was fantastic. She asked me to move into the number 2 spot as the lady in line at the window was having difficulty. She came right outside in the winter weather to ask me to move over so they could take care of my deposit immediately. I was thrilled to have such great customer service and enjoyed the rest of my day. She really lifted my spirits. Thanks again for making my day a little brighter.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Kimball Avenue Branch at Waterloo, IA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Erika, Jan. 06, 2014
The teller at the Kimball Ave branch was fantastic. She asked me to move into the number 2 spot as the lady in line at the window was having difficulty. She came right outside in the winter weather to ask me to move over so they could take care of my deposit immediately. I was thrilled to have such great customer service and enjoyed the rest of my day. She really lifted my spirits. Thanks again for making my day a little brighter.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Kimball Avenue Branch at Waterloo, IA
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Anna
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by anna333, Dec. 31, 2013
We have been in business with us bank (and this branch in particular) for over 10+ years. They have the most, by far, amazing customer service ever. Yes, they do get busy, and you do have to stand in lone sometimes, but that only makes sense, such a good company WOULD have so many customers! Never had any issues, and if something would come up, they would be the first and fastest! GOOD JOB GUYS!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Eastport Branch at Portland, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby anna333, Dec. 31, 2013
We have been in business with us bank (and this branch in particular) for over 10+ years. They have the most, by far, amazing customer service ever. Yes, they do get busy, and you do have to stand in lone sometimes, but that only makes sense, such a good company WOULD have so many customers! Never had any issues, and if something would come up, they would be the first and fastest! GOOD JOB GUYS!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Eastport Branch at Portland, OR
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AZ Nancy
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by AZNancy, Dec. 29, 2013
This small bank branch is just so friendly, & professional at all times! Sometimes there is a short wait, but we are always greeted with a smile.
This branch also offers Notary services, which is fantastic, & at no cost to their customers. We have been very pleased with our experiences at this US Bank branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Green Valley Safeway Branch at Green Valley, AZ
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby AZNancy, Dec. 29, 2013
This small bank branch is just so friendly, & professional at all times! Sometimes there is a short wait, but we are always greeted with a smile.
This branch also offers Notary services, which is fantastic, & at no cost to their customers. We have been very pleased with our experiences at this US Bank branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Green Valley Safeway Branch at Green Valley, AZ
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AZ Nancy
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by AZNancy, Dec. 29, 2013
This small bank branch is just so friendly, & professional at all times! Sometimes there is a short wait, but we are always greeted with a smile.
This branch also offers Notary services, which is fantastic, & at no cost to their customers. We have been very pleased with our experiences at this US Bank branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Green Valley Safeway Branch at Green Valley, AZ
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby AZNancy, Dec. 29, 2013
This small bank branch is just so friendly, & professional at all times! Sometimes there is a short wait, but we are always greeted with a smile.
This branch also offers Notary services, which is fantastic, & at no cost to their customers. We have been very pleased with our experiences at this US Bank branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Green Valley Safeway Branch at Green Valley, AZ
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US Bank on Silverbell in Marana is first-rate!
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by Veganman, Dec. 23, 2013
I have been extremely pleased with the personal service, the interest rates on loans, the checking account options, and the always pleasant staff at this location. It is in a grocery store, so there is no waiting area per se, and it's certainly not spacious and luxurious as a full-fledged bank setting would be, but this has been by far my best experience with a bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, North Silverbell Safeway Branch at Tucson, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Veganman, Dec. 23, 2013
I have been extremely pleased with the personal service, the interest rates on loans, the checking account options, and the always pleasant staff at this location. It is in a grocery store, so there is no waiting area per se, and it's certainly not spacious and luxurious as a full-fledged bank setting would be, but this has been by far my best experience with a bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, North Silverbell Safeway Branch at Tucson, AZ
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GREAT PLACE
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by LC717, Dec. 23, 2013
I just opened up an accoutn with these guys about a month ago and they have been so amzing !!! I have had to stop in two times to do some banking I was so overwhelemd with Christmas and so on. I was on a tight time frame and they opened up a line just beacause they could see how overwhlemed I was. I went to the drive up and forgot something , and they were beyond nice about unlike many other banks
I LOVE THIS BANK !!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monticello Branch at Monticello, MN
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Overall Ratingby LC717, Dec. 23, 2013
I just opened up an accoutn with these guys about a month ago and they have been so amzing !!! I have had to stop in two times to do some banking I was so overwhelemd with Christmas and so on. I was on a tight time frame and they opened up a line just beacause they could see how overwhlemed I was. I went to the drive up and forgot something , and they were beyond nice about unlike many other banks
I LOVE THIS BANK !!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monticello Branch at Monticello, MN
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Amazing service time and time again
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by Someoneofsomething, Dec. 01, 2013
My card was suspended for some reason, likely fraud as its happened in the past. The last time it happened, I reported it and was immediately refunded the fraudulent amount and asked to sign an affidavit and to mail it back (the postage was even paid by US Bank). This time my card was suspended because of suspicious charges and while some would be upset about this, I appreciate it as it could mean the difference from paying rent and being homeless. I was able to still withdraw from the branches and the fraud team reactivated my card after confirming the charges were okay. US Bank's fraud team is so amazing in my opinion.
As for the Safeway Brand in Yakima, WA: I have always had nothing short of 5 star customer service from the entire team: from teller to manager. Honestly, some of the other branches can be a bit of a pain to deal with, but this branch is definitely 5 stars.
The service from the fraud team and the team at the Safeway branch are what compelled me to write this review- something I rarely do.
Thank you
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Nob Hill Safeway Branch at Yakima, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Someoneofsomething, Dec. 01, 2013
My card was suspended for some reason, likely fraud as its happened in the past. The last time it happened, I reported it and was immediately refunded the fraudulent amount and asked to sign an affidavit and to mail it back (the postage was even paid by US Bank). This time my card was suspended because of suspicious charges and while some would be upset about this, I appreciate it as it could mean the difference from paying rent and being homeless. I was able to still withdraw from the branches and the fraud team reactivated my card after confirming the charges were okay. US Bank's fraud team is so amazing in my opinion.
As for the Safeway Brand in Yakima, WA: I have always had nothing short of 5 star customer service from the entire team: from teller to manager. Honestly, some of the other branches can be a bit of a pain to deal with, but this branch is definitely 5 stars.
The service from the fraud team and the team at the Safeway branch are what compelled me to write this review- something I rarely do.
Thank you
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Nob Hill Safeway Branch at Yakima, WA
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Great Customer Experience for 2 years PLUS
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by BrandonSchwab, Nov. 20, 2013
I've had nothing but a great experience at this branch of US bank. Joe and Brad are great people that make me feel welcome and not a number. I can't believe the bad reviews I just saw online and wanted to make it known this branch is not how they described. I typically don't write these type of reviews as I'm busy but this branch has out performed much bigger banks such as Chase and Bank of America (bunch of idiots there)
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mchenry Meijer Branch at Mchenry, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BrandonSchwab, Nov. 20, 2013
I've had nothing but a great experience at this branch of US bank. Joe and Brad are great people that make me feel welcome and not a number. I can't believe the bad reviews I just saw online and wanted to make it known this branch is not how they described. I typically don't write these type of reviews as I'm busy but this branch has out performed much bigger banks such as Chase and Bank of America (bunch of idiots there)
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mchenry Meijer Branch at Mchenry, IL
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Jennifer Ficken
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by ccrental09, Nov. 05, 2013
I have been banking with this branch since 2009. We have finally transfer everything loan, checking and savings with them. Also we run a business and they are very very small business aware and helpful. Staff is very upbeat and helpful. If any issues arise I have an answer from them with in an hour. Highly recommend this branch and the products they offer. Especially the Flex reward Credit card!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, High Ridge Office at High Ridge, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby ccrental09, Nov. 05, 2013
I have been banking with this branch since 2009. We have finally transfer everything loan, checking and savings with them. Also we run a business and they are very very small business aware and helpful. Staff is very upbeat and helpful. If any issues arise I have an answer from them with in an hour. Highly recommend this branch and the products they offer. Especially the Flex reward Credit card!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, High Ridge Office at High Ridge, MO
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Madeira location
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by MrGiggles, Nov. 01, 2013
On occasion the waiting time can be lengthy. That is the only complaint that I could fairly give this location. The staff is exceedingly friendly. I don't understand how or why so many reviews are negative; it isn't fair to the polite, hard working employees who run the place.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Madeira Branch at Cincinnati, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MrGiggles, Nov. 01, 2013
On occasion the waiting time can be lengthy. That is the only complaint that I could fairly give this location. The staff is exceedingly friendly. I don't understand how or why so many reviews are negative; it isn't fair to the polite, hard working employees who run the place.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Madeira Branch at Cincinnati, OH
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Long time customer
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by Grateful, Oct. 30, 2013
I have nothing but good to say for my experience at this bank in Holladay, Utah. Recently I had an attempted fraud experience with my checking account. First calling the bank and then rushing right down, they treated me calmly, reassuringly and professionally. I have nothing but good to say for the customer service that I have received. Though this bank location has been sold and changed numerous times, we have stayed at this location for over 30 years. Very happy with the customer service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Holladay Branch at Salt Lake City, UT
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Grateful, Oct. 30, 2013
I have nothing but good to say for my experience at this bank in Holladay, Utah. Recently I had an attempted fraud experience with my checking account. First calling the bank and then rushing right down, they treated me calmly, reassuringly and professionally. I have nothing but good to say for the customer service that I have received. Though this bank location has been sold and changed numerous times, we have stayed at this location for over 30 years. Very happy with the customer service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Holladay Branch at Salt Lake City, UT
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Awesome Manager Tito
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by StephanieCheng, Oct. 25, 2013
I think that this bank is awesome because its ran by the best manger Tito he is amazing he always remembers how i am asks about my son and always helps me with all of issues i have. Thank u Tito for your awesome customer service
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Warm Springs & Durango Vons Branch at Las Vegas, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby StephanieCheng, Oct. 25, 2013
I think that this bank is awesome because its ran by the best manger Tito he is amazing he always remembers how i am asks about my son and always helps me with all of issues i have. Thank u Tito for your awesome customer service
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Warm Springs & Durango Vons Branch at Las Vegas, NV
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by angeldove 2013-10-27 22:53:42
My husband went to your bank yesterday and asked for $10.00 in quarters and was told that he was not allowed to have them because he was not a US Bank customer. I am so angry because this man was so rude to him. His name is Oscar. My husband is Native American and this was so wrong. I am white and I have never had a problem with this bank. Please fix this.
One of the best banks
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by madcitymaven, Oct. 16, 2013
This is a great bank! I have accounts in Fitchburg and also in Washington State and the customer service is consistently the same - terrific. Their CD rates are very competitive and because I have a few CDs in the bank, my fees are very little if any. Everyone knows my name and I don't go into the bank that often. Its a large institution that feels like a small bank. Use to do business with M&I and Associated but after all the surprise service fees, I said enough is enough. The best ever is the FlexPerks Visa account - I can get a airline ticket with almost any carrier I want, when I want for between 20 - 30k miles. And they give bonus miles for purchases. I highly recommend this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby madcitymaven, Oct. 16, 2013
This is a great bank! I have accounts in Fitchburg and also in Washington State and the customer service is consistently the same - terrific. Their CD rates are very competitive and because I have a few CDs in the bank, my fees are very little if any. Everyone knows my name and I don't go into the bank that often. Its a large institution that feels like a small bank. Use to do business with M&I and Associated but after all the surprise service fees, I said enough is enough. The best ever is the FlexPerks Visa account - I can get a airline ticket with almost any carrier I want, when I want for between 20 - 30k miles. And they give bonus miles for purchases. I highly recommend this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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Love MY US Bank
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by AZteacher, Oct. 12, 2013
When US Bank went in at the Safeway by my house I was happy to switch over my accounts and I am very glad I did. The service is fantastic and employees very friendly and helpful. The bank manager, Rodney, always says hello and remembers me.....it's those little things that make me happy with and will continue to bank here!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Deer Valley Safeway at Glendale, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AZteacher, Oct. 12, 2013
When US Bank went in at the Safeway by my house I was happy to switch over my accounts and I am very glad I did. The service is fantastic and employees very friendly and helpful. The bank manager, Rodney, always says hello and remembers me.....it's those little things that make me happy with and will continue to bank here!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Deer Valley Safeway at Glendale, AZ
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5 Star people
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by sbcar, Oct. 07, 2013
We have nothing but good to say about this branch. The people are consistently very friendly and the service excellent. And, beyond this, they provided us with two accounts which our previous bank, with whom we had been customers for 30 years, would not. A++
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, White Bear Lake Branch at Saint Paul, MN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby sbcar, Oct. 07, 2013
We have nothing but good to say about this branch. The people are consistently very friendly and the service excellent. And, beyond this, they provided us with two accounts which our previous bank, with whom we had been customers for 30 years, would not. A++
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, White Bear Lake Branch at Saint Paul, MN
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Savings Councilor
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by clancy, Sep. 13, 2013
Today, I was at the S. Fargo branch & visited with the female savings councilor. I had overdrawn my checking account & wanted to come in to pay back the money I owed. She was so very nice to me. I left the bank so relieved & happy. US Bank has always had very good service whenever we have been in there.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Fargo South Branch at Fargo, ND
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Overall Rating Office Environment & Staffby clancy, Sep. 13, 2013
Today, I was at the S. Fargo branch & visited with the female savings councilor. I had overdrawn my checking account & wanted to come in to pay back the money I owed. She was so very nice to me. I left the bank so relieved & happy. US Bank has always had very good service whenever we have been in there.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Fargo South Branch at Fargo, ND
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by UNIQUE1 2013-09-17 15:18:59
I was at the Swansea Schnucks branch and was treated important and valueable as usual. I asked for a notary the young lady told me that it was only one there which we both noticed was busy happily assissting other important members so she redirected me to another branch for assisstance. AND WHAT DA YOU KNOW??? THE RUDEST BRANCH I HAD EVER VISITED NEARLY THE WHOLE BANK. I asked for a notary and MISS IMPORTANT MOLLY who's NOT A NOTARY tells me to come forward to the window. She goes on to ask do I have an account I told her yes a savings. She says a savings is not considered an account and it must be checking or some sort (CONFUSED) I had NEVER heard that before. So I ask to speak to management NO ONE IS AVAILABLE( NOT SURPIRISED) So then I was directed to MIZZ BRITTNI COOK, she tells me I don't have ANY accounts and I have been charged off ( CONFUSED) again. I just left a branch that had cashed a small check for me which they do every week WHERE IS ALL OF THIS ATTITUDE coming from from this branch. I thought truly their customers couldn't be happy, so I wanted to contact the Branch Manager Shirley Koenig. YEP WOW STRIKE 3!!!!!!!! I am very disappointed at this branch and I will never return again. Good luck to their frequent customers.Funny thing??? My daughter is a teller supervisor and a notary but I respect the rule....Workers can't work on their relatives accounts.
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