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U.S. Bank, Review
U.S. Bank, Review
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U.S. Bank Oconomowoc Branch at Oconomowoc, WI
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by Harp, Aug. 12, 2013
I love the staff at USBank Oconomowoc. Every person I encounter there is friendly, helpful, efficient, and knowledgeable. When visiting the bank, I feel part of a community. It's always a pleasure being served at USBank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oconomowoc Branch at Oconomowoc, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Harp, Aug. 12, 2013
I love the staff at USBank Oconomowoc. Every person I encounter there is friendly, helpful, efficient, and knowledgeable. When visiting the bank, I feel part of a community. It's always a pleasure being served at USBank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oconomowoc Branch at Oconomowoc, WI
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the WORST SERVICE
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by 97guns, Aug. 09, 2013
went there to add a power of attorney to my dads account, they said they would send the information to the legal dept and get back to me, never got back to me and never sent the paperwork for review. what did they do, sweep it under the rug? HORRIBLE EXPERIENCE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Tennant Avenue Safeway Branch at Morgan Hill, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 97guns, Aug. 09, 2013
went there to add a power of attorney to my dads account, they said they would send the information to the legal dept and get back to me, never got back to me and never sent the paperwork for review. what did they do, sweep it under the rug? HORRIBLE EXPERIENCE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Tennant Avenue Safeway Branch at Morgan Hill, CA
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Absolute worst bank in Idaho Falls
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by chrisman, Aug. 09, 2013
EVERY TIME I go into the Shoup branch I'm treated like a second class citizen. There tellers are incredibly rude, as it's the branch manager. If I wasn't forced to frequent this bank every couple if months, I would never again set foot in this bank. EVERY single time I go in there, they give me problems and are extremely rude. This bank needs to be shut down!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Idaho Falls Branch at Idaho Falls, ID
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby chrisman, Aug. 09, 2013
EVERY TIME I go into the Shoup branch I'm treated like a second class citizen. There tellers are incredibly rude, as it's the branch manager. If I wasn't forced to frequent this bank every couple if months, I would never again set foot in this bank. EVERY single time I go in there, they give me problems and are extremely rude. This bank needs to be shut down!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Idaho Falls Branch at Idaho Falls, ID
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Very unhappy with entire set of employees
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by usbankHORRIBLE, Aug. 08, 2013
I am NO fan of Bank of America but their customer service seems like rock stars compared to this US Bank branch. They don't seem to know how to do simple functions. The management is borderline rude and it looks like I will be taking my business accounts elsewhere as of this week. Is it really that hard to get decent customer service in the banking sector for a small business?????
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Desert Ridge Branch at Phoenix, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby usbankHORRIBLE, Aug. 08, 2013
I am NO fan of Bank of America but their customer service seems like rock stars compared to this US Bank branch. They don't seem to know how to do simple functions. The management is borderline rude and it looks like I will be taking my business accounts elsewhere as of this week. Is it really that hard to get decent customer service in the banking sector for a small business?????
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Desert Ridge Branch at Phoenix, AZ
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I'll be back
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by Imafan, Aug. 07, 2013
I love US Bank, they have been super attentive, they remember me and make things easy. I go to the WoodBridge In-store branch and they are great. They are open 7 days a week and are always warm and welcoming. My account is always pulled up before I get there and they have a form filled out and everything. I have multiple banks but I genuinely like US Bank for their customer service and convenience. I recommend everyone try them out, they have great rates and great products.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Woodbridge Ralphs Office at Irvine, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Imafan, Aug. 07, 2013
I love US Bank, they have been super attentive, they remember me and make things easy. I go to the WoodBridge In-store branch and they are great. They are open 7 days a week and are always warm and welcoming. My account is always pulled up before I get there and they have a form filled out and everything. I have multiple banks but I genuinely like US Bank for their customer service and convenience. I recommend everyone try them out, they have great rates and great products.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Woodbridge Ralphs Office at Irvine, CA
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Happy Banker
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by HappyBanker2, Aug. 07, 2013
We have dealt with US Bank for over 25 years and they continue to provide us the best service ever!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Twin Lakes Branch at Twin Lakes, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HappyBanker2, Aug. 07, 2013
We have dealt with US Bank for over 25 years and they continue to provide us the best service ever!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Twin Lakes Branch at Twin Lakes, WI
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by payton 2015-09-23 18:38:26
I just want to let everyone know how much I enjoy going to my branch in Twin Lakes. Everyone always has a smile. Special thanks to Terri Masi personal banker, she is wonderfull
US Bank Magnolia Branch
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by littlec, Aug. 05, 2013
We have a business account with this branch, and when there was potential fraud on our account, I received the brush off from Simon at the Magnolia branch to call the 24 hour US Bank line. When I called the 24 hour line, they told me that he could have helped me since it was a business account. I called the office a few hours later, and was told again by Simon that he couldn't help me because he was in the middle of something on his computer. He said he could call me back in ten minutes and acted as if I was an inconvenience. I am not sure if they are understaffed or just poor at customer service, but I was frustrated as that was my fourth call to alert them about potential fraud. Ricardo the customer service manager returned my call - very clear Simon was not interested in helping me in the least. I will be moving my account from this branch, and possibly from US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Magnolia Branch at Seattle, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby littlec, Aug. 05, 2013
We have a business account with this branch, and when there was potential fraud on our account, I received the brush off from Simon at the Magnolia branch to call the 24 hour US Bank line. When I called the 24 hour line, they told me that he could have helped me since it was a business account. I called the office a few hours later, and was told again by Simon that he couldn't help me because he was in the middle of something on his computer. He said he could call me back in ten minutes and acted as if I was an inconvenience. I am not sure if they are understaffed or just poor at customer service, but I was frustrated as that was my fourth call to alert them about potential fraud. Ricardo the customer service manager returned my call - very clear Simon was not interested in helping me in the least. I will be moving my account from this branch, and possibly from US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Magnolia Branch at Seattle, WA
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Hours of operations.
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by utahsaint, Aug. 05, 2013
U.S. Bank is the worst bank period. They have so many fees you will be lucky to not get tons of them for nothing. The only way around this is direct deposit if they don't mess things up or you $2500 sitting in your account. If I have $2500 its invested not sitting doing nothing! They used to allow for an automatic deposit from checking to savings to cover the fees but they do not do this anymore. The staff have messed up my accounts more than once and then seem to make you feel like you messed up. They will not cover their mistakes and trust me this is a bank that makes a ton of them. What happened to all the great credit unions? The only thing that works about this bank is the hours of operation but you pay for it.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Golden Valley Byerly's Branch at Minneapolis, MN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby utahsaint, Aug. 05, 2013
U.S. Bank is the worst bank period. They have so many fees you will be lucky to not get tons of them for nothing. The only way around this is direct deposit if they don't mess things up or you $2500 sitting in your account. If I have $2500 its invested not sitting doing nothing! They used to allow for an automatic deposit from checking to savings to cover the fees but they do not do this anymore. The staff have messed up my accounts more than once and then seem to make you feel like you messed up. They will not cover their mistakes and trust me this is a bank that makes a ton of them. What happened to all the great credit unions? The only thing that works about this bank is the hours of operation but you pay for it.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Golden Valley Byerly's Branch at Minneapolis, MN
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this branch sucks
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by jamespeters, Aug. 01, 2013
Everytime I over withdraw my Acct they lock my bank card down and each time I got to call to get the block removed so my card can be used again
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Forest Park Meijer Branch at Fairfield, OH
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jamespeters, Aug. 01, 2013
Everytime I over withdraw my Acct they lock my bank card down and each time I got to call to get the block removed so my card can be used again
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Forest Park Meijer Branch at Fairfield, OH
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US Bank is a horrible bank!!
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by 411usbank, Jul. 30, 2013
Gina Walden assistant manager at US Bank Alhambra branch has a bad attitude and horrible service! This bank sucks all the way around!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Alhambra And J Branch at Sacramento, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 411usbank, Jul. 30, 2013
Gina Walden assistant manager at US Bank Alhambra branch has a bad attitude and horrible service! This bank sucks all the way around!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Alhambra And J Branch at Sacramento, CA
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Customer for many years
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by penelope823, Jul. 30, 2013
This bank has been great for me. I'm not sure where the negative reviews are coming from. The staff has been very friendly and courteous. They helped me when there was fraud on my checking account and paid back every cent that I lost, even though they were not responsible for it at all. My cash rewards on my credit cards has been decent. My only complaint would be that the interest rate is too high on their credit cards. My credit score is over 800, so my interest rate should be much lower.
Other than that minor issue, they have been great to work with.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Loomis Branch at Loomis, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby penelope823, Jul. 30, 2013
This bank has been great for me. I'm not sure where the negative reviews are coming from. The staff has been very friendly and courteous. They helped me when there was fraud on my checking account and paid back every cent that I lost, even though they were not responsible for it at all. My cash rewards on my credit cards has been decent. My only complaint would be that the interest rate is too high on their credit cards. My credit score is over 800, so my interest rate should be much lower.
Other than that minor issue, they have been great to work with.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Loomis Branch at Loomis, CA
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by freddy 2013-08-01 17:46:51
my name is frederico, i used to work in best buy corp, back in 2010 so this bank was, and still my branch, this people who work in this location, are so nice, and helpful, very friendly
even that i dont go there personally, they always help me with
my bank account when i call them.
even that i dont go there personally, they always help me with
my bank account when i call them.
This Branch...
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by publishing, Jul. 30, 2013
Each employee of this branch is mindless, incapable of independent decision making, incompetent, and worthless. I would never hire people of such poor caliber at my company. From their most basic representatives and tellers to the assistant manager to her manager, they are, simply put, useless human beings on this planet. Each one of their employees is currently under investigation for termination by U.S. Bancorp. You're welcome, Whittierites.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Whittier Main Branch at Whittier, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby publishing, Jul. 30, 2013
Each employee of this branch is mindless, incapable of independent decision making, incompetent, and worthless. I would never hire people of such poor caliber at my company. From their most basic representatives and tellers to the assistant manager to her manager, they are, simply put, useless human beings on this planet. Each one of their employees is currently under investigation for termination by U.S. Bancorp. You're welcome, Whittierites.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Whittier Main Branch at Whittier, CA
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Always done me right!
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by wildjf, Jul. 29, 2013
Gosh these reviews make this place sound like the depths of Hell! I have always had the best service and nicest ppl wait on me. I have my personal checking and savings acct there as well as I business acct. Never had a problem not once! Keeping my fingers crossed that I never will experience what these other ppl are!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Orange-Old Towne Branch at Orange, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby wildjf, Jul. 29, 2013
Gosh these reviews make this place sound like the depths of Hell! I have always had the best service and nicest ppl wait on me. I have my personal checking and savings acct there as well as I business acct. Never had a problem not once! Keeping my fingers crossed that I never will experience what these other ppl are!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Orange-Old Towne Branch at Orange, CA
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Worse bank worse customer service
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by Sika, Jul. 28, 2013
The worse bank ever , watch your account the are thief
They screw my biz account the hold my deposit
Do time charge my account many times over and over
I call them they place me in hold for five min no one pick up
Phone also they take my lost money to charge whit over draw .
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ballard Branch at Seattle, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Sika, Jul. 28, 2013
The worse bank ever , watch your account the are thief
They screw my biz account the hold my deposit
Do time charge my account many times over and over
I call them they place me in hold for five min no one pick up
Phone also they take my lost money to charge whit over draw .
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Ballard Branch at Seattle, WA
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Ms.
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by Jkdw2002, Jul. 25, 2013
Went to see a manager regarding my non-use account which continues to charges fees, interest, etc. she said she would get to the bottom of it . Gave her my email, she has my cell....nothing.
I think I paid around $360 for not completely shutting down my account. The service people there said I would be okay. I think they are trained to keep accounts active so they can always generate a revenue.
Twelve years earlier, I was going out of town and had a son deposit into my account. Unfortunately, they put it into savings, not checking. Got around $700 bounce fees. I tried to solve it but gave up as the current manager was not friendly, interested or helpful.
Why am I still here? I tried to schedule my Visa payment on line. Their two options are ten days before the bill is sent, ,pay the day it is sent, both options before you see a statement. I asked if there could be an automatic payment the day it was due, but that is not an option. I am not going to give the money weeks before it is due.
I guess this is my incentive to move. Intern didn't relay my call to a banker, the banker I spoke to never followed up, Hate to leave as it is convenient and I have been here since 1980. However, the service I asked to be corrected was just not addressed.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Kirkland Branch at Kirkland, WA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jkdw2002, Jul. 25, 2013
Went to see a manager regarding my non-use account which continues to charges fees, interest, etc. she said she would get to the bottom of it . Gave her my email, she has my cell....nothing.
I think I paid around $360 for not completely shutting down my account. The service people there said I would be okay. I think they are trained to keep accounts active so they can always generate a revenue.
Twelve years earlier, I was going out of town and had a son deposit into my account. Unfortunately, they put it into savings, not checking. Got around $700 bounce fees. I tried to solve it but gave up as the current manager was not friendly, interested or helpful.
Why am I still here? I tried to schedule my Visa payment on line. Their two options are ten days before the bill is sent, ,pay the day it is sent, both options before you see a statement. I asked if there could be an automatic payment the day it was due, but that is not an option. I am not going to give the money weeks before it is due.
I guess this is my incentive to move. Intern didn't relay my call to a banker, the banker I spoke to never followed up, Hate to leave as it is convenient and I have been here since 1980. However, the service I asked to be corrected was just not addressed.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Kirkland Branch at Kirkland, WA
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WARNING: Do not refinance with US Bank!!!
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by Disrespected, Jul. 24, 2013
I sat down with Tony, the loan officer on November 26th. It dragged out until July 10th. That's right 8 stressful months. The last offer was to refinance my 5.00% loan with a 4.85% loan PLUS fees. This is predatory lending. There were so many mistakes by the loan officer, branch manager, regional loan officer. They insulted my intelligence, had me find and submit documents for 8 months, and added so much stress to my life. . .
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Auburn Branch at Auburn, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Disrespected, Jul. 24, 2013
I sat down with Tony, the loan officer on November 26th. It dragged out until July 10th. That's right 8 stressful months. The last offer was to refinance my 5.00% loan with a 4.85% loan PLUS fees. This is predatory lending. There were so many mistakes by the loan officer, branch manager, regional loan officer. They insulted my intelligence, had me find and submit documents for 8 months, and added so much stress to my life. . .
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Auburn Branch at Auburn, WA
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by GoodConsumer 2013-09-13 12:36:35
Yes, their Management Team is a JOKE. These clowns are like the Lost and the Clueless. I had so many problems while trying to buy my home, I just gave up and went elsewhere.
cant cash a check
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by aaron1788, Jul. 24, 2013
Went to two different locations to cash my check from state farm who goes through us bank and both locations didn't have enough money in the whole bank to cash my check for 4000$ one bank told me the manager just walked out and would be gone for an hour or so and I should drive up then only I don't have a car BC I can't cash this check to get one. Irony!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Latonia Branch at Latonia, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby aaron1788, Jul. 24, 2013
Went to two different locations to cash my check from state farm who goes through us bank and both locations didn't have enough money in the whole bank to cash my check for 4000$ one bank told me the manager just walked out and would be gone for an hour or so and I should drive up then only I don't have a car BC I can't cash this check to get one. Irony!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Latonia Branch at Latonia, KY
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by youscrewedmykids 2013-12-06 14:02:06
USBANK LATONIA KY 41015 3903 WINSTON AVE
This is the worse branch in latonia,they overdrafted me ove 250.00 over 22 cents that should have overdraft protection ,the manager Heather is the worse manager anyone could have,she knew of problem at 92.00 and let it go higher and wont help,blames it on me when it shouldnt be over drafter in the first place,Heather your the worst person you know you stole my kids christmas money and refused to help
This is the worse branch in latonia,they overdrafted me ove 250.00 over 22 cents that should have overdraft protection ,the manager Heather is the worse manager anyone could have,she knew of problem at 92.00 and let it go higher and wont help,blames it on me when it shouldnt be over drafter in the first place,Heather your the worst person you know you stole my kids christmas money and refused to help
won't bank with them again
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by agtoant, Jul. 22, 2013
Went to cash a check from management company who happen to use another US bank branch. The woman told my husband, both my husband and I have to physically go in to let her check our identity,(I had signed at the back of the check already, and it was not good enough for her.) then we can cash the check. so my husband went out to get me( while she keep my husband's ID and the check) and two young children. after we went in, she then told us, we will have to leave our "finger prints" and there will be $5 charge. At the same time, she had a rude facial expression. I decided not to cash the check at the moment and was glade that I had closed my account 2 weeks ago.
I have to say she was not the only one that I am not happy with, I would say every time when I had to physical go in to this branch, I was not pleased, because their rude attitudes. I opened the account because it is close to our house and I did thought of using this bank to replace my current bank because there is no branch in this town. The reasons that stopped me from switching were "bank teller's attitude", and I don't feel they really appreciate my business. My husband told me multiple times, the clerks work at this branch always made him feel as if he is stealing our own money. He even refused going in to this branch. I had to force him to go in today, because I am very pregnant.
The managers are actually good, but the clerks need to be replaced, I have noticed these people got worse when the managers are not at desk, for example, the lunch time.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Maumelle Branch at Maumelle, AR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby agtoant, Jul. 22, 2013
Went to cash a check from management company who happen to use another US bank branch. The woman told my husband, both my husband and I have to physically go in to let her check our identity,(I had signed at the back of the check already, and it was not good enough for her.) then we can cash the check. so my husband went out to get me( while she keep my husband's ID and the check) and two young children. after we went in, she then told us, we will have to leave our "finger prints" and there will be $5 charge. At the same time, she had a rude facial expression. I decided not to cash the check at the moment and was glade that I had closed my account 2 weeks ago.
I have to say she was not the only one that I am not happy with, I would say every time when I had to physical go in to this branch, I was not pleased, because their rude attitudes. I opened the account because it is close to our house and I did thought of using this bank to replace my current bank because there is no branch in this town. The reasons that stopped me from switching were "bank teller's attitude", and I don't feel they really appreciate my business. My husband told me multiple times, the clerks work at this branch always made him feel as if he is stealing our own money. He even refused going in to this branch. I had to force him to go in today, because I am very pregnant.
The managers are actually good, but the clerks need to be replaced, I have noticed these people got worse when the managers are not at desk, for example, the lunch time.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Maumelle Branch at Maumelle, AR
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Hidden fees mislead customers
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by bankuser, Jul. 22, 2013
I closed my IRA at maturity and US Bank charged me $30. When asked, the bank's representative said it was a fee they charged when an account was closed and funds moved to another institution. Nothing was disclosed about such a fee when I opened the account and nothing was sent to me between then and the time I closed it. Seems to be a way to punish customers for moving funds to another institution. Beware before opening an account with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Kingston Branch at Kingston, TN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bankuser, Jul. 22, 2013
I closed my IRA at maturity and US Bank charged me $30. When asked, the bank's representative said it was a fee they charged when an account was closed and funds moved to another institution. Nothing was disclosed about such a fee when I opened the account and nothing was sent to me between then and the time I closed it. Seems to be a way to punish customers for moving funds to another institution. Beware before opening an account with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Kingston Branch at Kingston, TN
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Wenatchee US Bank - Horrible
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Interest Rate and Cost
Office Environment & Staff
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by NoMoreFees, Jul. 20, 2013
Have my mortgage and a checking account with US Bank Wenatchee. Doing the right thing, making my mortgage payments on time and trying to pay it off early. I am now being charged a $18 monthly maintenance fee because my mortgage is under 25K. I guess the fact that I have already paid US Bank $1000's of dollars in interest already means nothing. Oh, and now I don't qualify for a free checking account due to recent changes in their account structure and they want to charge me an additional $7 a month for the privilege of accessing my own money. Talked to a manager and was told, "Times have changed, and these are the fees we charge." My response, "You only get to screw me once. So I guess we are done!" An absolutely naked money grab by another greedy bank. US Bank Wenatchee has lived up to the BIG bank reputation of screwing over the working man. I will never do business with US Bank Wenatchee and can only recommend customers find another option. Unfortunately one person means little to these banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Wenatchee Branch at Wenatchee, WA
7 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NoMoreFees, Jul. 20, 2013
Have my mortgage and a checking account with US Bank Wenatchee. Doing the right thing, making my mortgage payments on time and trying to pay it off early. I am now being charged a $18 monthly maintenance fee because my mortgage is under 25K. I guess the fact that I have already paid US Bank $1000's of dollars in interest already means nothing. Oh, and now I don't qualify for a free checking account due to recent changes in their account structure and they want to charge me an additional $7 a month for the privilege of accessing my own money. Talked to a manager and was told, "Times have changed, and these are the fees we charge." My response, "You only get to screw me once. So I guess we are done!" An absolutely naked money grab by another greedy bank. US Bank Wenatchee has lived up to the BIG bank reputation of screwing over the working man. I will never do business with US Bank Wenatchee and can only recommend customers find another option. Unfortunately one person means little to these banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Wenatchee Branch at Wenatchee, WA
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by Sissa 2013-07-22 10:30:39
I'm a 60 year old lady on oxygen and can't get around well. So my grandson went to their ATM bank to get money and he left my card there the um lady! Decided it was her duty to immediately cut up my only card. We found this out with in ten minutes of it being left there. And they she was the most uncaring hateful thing I've EVER experienced. My cars was NOT from their bank. One would think they could if face me at least 24 hours to claim my card!! I'm wanting her to be fired!! She may have been a little to hateful to the wrong person !
by happysojournor 2015-02-15 09:34:31
Excellent Service
No waiting
Happy People
Quick work/service
No waiting
Happy People
Quick work/service
by Bigbanks 2016-11-17 14:40:15
The service and especially management is really unprofessional.worst in Wenatchee!!
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