TD Bank, Review
TD Bank, Review
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based on 397 reviews| Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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BRING BACK COMMERCE!
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by MissMelissa4747, Jan. 24, 2011
I had Commerce bank for about 10 yrs, I NEVER had any problems with them. They were always very fair if there were any unauthorized charges put through to my account. They took care of everything in a very timely manner. I've had nothing but problems with TD Bank, and they do not have the same policies as Commerce did regarding unauthorized charges. I had a merchant accidentally put a payment through twice, and I was left with no money prior to going on vacation. I begged and pleaded with the branch to please reverse the charges and they would not, and it took them over a month to reverse the charges back through. It was a nightmare and I had to actually go in the branch several times to speak to someone. After this incident I closed my account. The only good thing about this bank is their hours, but the hours are not worth the aggravation if something goes wrong with your account.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Parsippany Branch at Parsippany, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MissMelissa4747, Jan. 24, 2011
I had Commerce bank for about 10 yrs, I NEVER had any problems with them. They were always very fair if there were any unauthorized charges put through to my account. They took care of everything in a very timely manner. I've had nothing but problems with TD Bank, and they do not have the same policies as Commerce did regarding unauthorized charges. I had a merchant accidentally put a payment through twice, and I was left with no money prior to going on vacation. I begged and pleaded with the branch to please reverse the charges and they would not, and it took them over a month to reverse the charges back through. It was a nightmare and I had to actually go in the branch several times to speak to someone. After this incident I closed my account. The only good thing about this bank is their hours, but the hours are not worth the aggravation if something goes wrong with your account.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Parsippany Branch at Parsippany, NJ
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This bank needs to be investigated by the feds ...
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by PatriciaG, Jan. 22, 2011
but it's entirely possible the feds are in bed with them. Notorious for creating unwarranted fees (they'll take them off when you show proof but they're banking on a large percentage of customers not bothering) and postponing deposits until a fee can be manufactured, TD is quite possibly the worst bank since Bank of America. Commerce was an excellent bank and I was with them for a number of years. TD was a nightmare experience of the highest order. If you live in the vicinity of Haverford PA, you can go across the street to Sun Federal Credit Union for much better service and rates.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Haverford Branch at Haverford, PA
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PatriciaG, Jan. 22, 2011
but it's entirely possible the feds are in bed with them. Notorious for creating unwarranted fees (they'll take them off when you show proof but they're banking on a large percentage of customers not bothering) and postponing deposits until a fee can be manufactured, TD is quite possibly the worst bank since Bank of America. Commerce was an excellent bank and I was with them for a number of years. TD was a nightmare experience of the highest order. If you live in the vicinity of Haverford PA, you can go across the street to Sun Federal Credit Union for much better service and rates.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Haverford Branch at Haverford, PA
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Best Bank in North America
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by Northiceman, Jan. 09, 2011
'This is the only bank which has hours that are convenient for the working man/woman. I have been doing business with TD for the past 19 years in both Business and Personal accounts. Of the 17 banks I have dealt with in my 44 years of dealing with banks - I have to say this bank comes out on top. Most banks have a \"reputation\" of being thieving money grabbing monsters but this does not come-to-mind when I think of TD Bank. I was in Daytona yesterday (Sunday) and TD bank was open - they are open 7 days a week. If you are 60 years old all chequing fees are waived - they have some respect for the elderly-they are a Community Conscious bank.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Gate Parkway Branch at Jacksonville, FL
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Northiceman, Jan. 09, 2011
'This is the only bank which has hours that are convenient for the working man/woman. I have been doing business with TD for the past 19 years in both Business and Personal accounts. Of the 17 banks I have dealt with in my 44 years of dealing with banks - I have to say this bank comes out on top. Most banks have a \"reputation\" of being thieving money grabbing monsters but this does not come-to-mind when I think of TD Bank. I was in Daytona yesterday (Sunday) and TD bank was open - they are open 7 days a week. If you are 60 years old all chequing fees are waived - they have some respect for the elderly-they are a Community Conscious bank.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Gate Parkway Branch at Jacksonville, FL
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TD Bank, Needham Branch
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by greenmermaid, Jan. 07, 2011
I recently closed my account with TD Bank-
due to predatory practices--many unwarranted overdrafts- where I only managed to get (after a fight) partial reimbursement. The manager, appears (fakely)_ sympathetic, but she is actually a bloated caricature of a predatory passive- aggressive "manager"- actually enjoys seeing people fearful and confused. I went to Dedham Savings and have had the relief of working now with a bank of integrity, with employees who seem really happy to help. They assured me that the last move TDBank did, charging an overdraft even though money had been transferred to cover the "pending" charge- was unethical and that a Dedham Savings bank would never do that. Indeed, I was informed a class-action suit is currently underway for this very practice.TdBank shifts the order of how purchases pend and even swoops in while paychecks are pending submission with overdraft fees. I lost almost 600 dollars in six months to false overdrafts - and as a teacher and single mom- this basically stolen amount was devastating. Avoid stress- avoid this horrible immoral bank and "monster manager"- a wolf in sheep's plus-sized apparel.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Needham Branch at Needham Heights, MA
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby greenmermaid, Jan. 07, 2011
I recently closed my account with TD Bank-
due to predatory practices--many unwarranted overdrafts- where I only managed to get (after a fight) partial reimbursement. The manager, appears (fakely)_ sympathetic, but she is actually a bloated caricature of a predatory passive- aggressive "manager"- actually enjoys seeing people fearful and confused. I went to Dedham Savings and have had the relief of working now with a bank of integrity, with employees who seem really happy to help. They assured me that the last move TDBank did, charging an overdraft even though money had been transferred to cover the "pending" charge- was unethical and that a Dedham Savings bank would never do that. Indeed, I was informed a class-action suit is currently underway for this very practice.TdBank shifts the order of how purchases pend and even swoops in while paychecks are pending submission with overdraft fees. I lost almost 600 dollars in six months to false overdrafts - and as a teacher and single mom- this basically stolen amount was devastating. Avoid stress- avoid this horrible immoral bank and "monster manager"- a wolf in sheep's plus-sized apparel.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Needham Branch at Needham Heights, MA
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Not my Riverside bank
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by and00000, Jan. 06, 2011
I am a long time Riverside bank customer(15 years) and in 3 short months I closed my account after TD bank took over Riverside.
Holding checks, fees for checking that were free with Riverside. Also, none of the old Riverside employees appear to still work there.
Stay far away, plus it is a Canadian Bank, so why should I support them? Bye Bye TD, and good riddance.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Indialantic Branch at Indialantic, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby and00000, Jan. 06, 2011
I am a long time Riverside bank customer(15 years) and in 3 short months I closed my account after TD bank took over Riverside.
Holding checks, fees for checking that were free with Riverside. Also, none of the old Riverside employees appear to still work there.
Stay far away, plus it is a Canadian Bank, so why should I support them? Bye Bye TD, and good riddance.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Indialantic Branch at Indialantic, FL
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My Experience With TD BANK has been a nightmare!!!!
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by angie, Jan. 03, 2011
Ever since TD Bank took over for First Federal Savings and Loan my banking life has been a nightmare. Over 10 loans with the prior bank and not a late payment ever!!!! Now they have so many things screwed up I don't know what the heck I am suppose to pay and when. And the poor overworked loan offices try to help but even they can 't figure out what the heck is going on. If I were you I would stay far away.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, First Federal Bank Of North Florida at Palatka, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby angie, Jan. 03, 2011
Ever since TD Bank took over for First Federal Savings and Loan my banking life has been a nightmare. Over 10 loans with the prior bank and not a late payment ever!!!! Now they have so many things screwed up I don't know what the heck I am suppose to pay and when. And the poor overworked loan offices try to help but even they can 't figure out what the heck is going on. If I were you I would stay far away.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, First Federal Bank Of North Florida at Palatka, FL
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TD makes mattresses and Western Union look attractive!
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by LudditesLive, Dec. 31, 2010
This bank specializes in pushing its customers via fees into bankruptcy via the way it plays with the timing of deposits and withdrawals. Today's mail brought an interesting monthly statement that showed a deposit of $1000 from a better rated bank in the next town. Apparently without telling me, I was only authorized to spend $100 of that. Foolishly that evening I made a few small Christmas purchases on the internet and even though 12 hours must have passed, I had no idea that the $900 was being withheld. And the statement ends right there so I have to wait 3 weeks (or visit them) to find out just when they got around to posting that money.
Their fees are high. They seem to thrive on part time employees who have no banking experience and whom you can't count on to be there the next day. I just can't imagine anyone asking them for a mortgage because of the ever moving employees who for the most part don't really understand the rules of the game.
The lines are ridiculous and offensive when you see that there are other and because of suit jackets on them I assume higher ranking employees around but the "it's not my job" ethos comes to the fore. And perish the thought that they hire enough minimum wage empoyees to act as cashiers.
This is a Canadian bank that is wealthy and shrewd and thoughtful and decent are not what they have moved to the US to be. The are joining in the Barney Frank free for all and unfortunately taken a nice bank, Commerce, and turned it into one big automated, one way cash register.
If you are going to bank there, plan on putting $500 in there as a cushion and then make yourself forget it is there because it is as we call it in NJ, "protection money" that they profit on to spare you the chance of being hit by a fee.
Should this economy turn around I suspect that TD will find itself with fewer customers when they regain some of the clout they should have. Already in our local TD bank, there are more and more empty parking spaces.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Springfield/Union County Branch at Springfield, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LudditesLive, Dec. 31, 2010
This bank specializes in pushing its customers via fees into bankruptcy via the way it plays with the timing of deposits and withdrawals. Today's mail brought an interesting monthly statement that showed a deposit of $1000 from a better rated bank in the next town. Apparently without telling me, I was only authorized to spend $100 of that. Foolishly that evening I made a few small Christmas purchases on the internet and even though 12 hours must have passed, I had no idea that the $900 was being withheld. And the statement ends right there so I have to wait 3 weeks (or visit them) to find out just when they got around to posting that money.
Their fees are high. They seem to thrive on part time employees who have no banking experience and whom you can't count on to be there the next day. I just can't imagine anyone asking them for a mortgage because of the ever moving employees who for the most part don't really understand the rules of the game.
The lines are ridiculous and offensive when you see that there are other and because of suit jackets on them I assume higher ranking employees around but the "it's not my job" ethos comes to the fore. And perish the thought that they hire enough minimum wage empoyees to act as cashiers.
This is a Canadian bank that is wealthy and shrewd and thoughtful and decent are not what they have moved to the US to be. The are joining in the Barney Frank free for all and unfortunately taken a nice bank, Commerce, and turned it into one big automated, one way cash register.
If you are going to bank there, plan on putting $500 in there as a cushion and then make yourself forget it is there because it is as we call it in NJ, "protection money" that they profit on to spare you the chance of being hit by a fee.
Should this economy turn around I suspect that TD will find itself with fewer customers when they regain some of the clout they should have. Already in our local TD bank, there are more and more empty parking spaces.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Springfield/Union County Branch at Springfield, NJ
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Convenient to me
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by genpi, Dec. 17, 2010
I have been with TD Bank for more than 7 years. It has long operation hours and easy to access locations. Also, they provide free visa gift card, certified checks etc. Very convenient for me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, East Rutherford Branch at East Rutherford, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby genpi, Dec. 17, 2010
I have been with TD Bank for more than 7 years. It has long operation hours and easy to access locations. Also, they provide free visa gift card, certified checks etc. Very convenient for me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, East Rutherford Branch at East Rutherford, NJ
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I Love TD Bank!!!!!
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by arice, Dec. 08, 2010
I love everything that TD Bank has to offer me. They are always friendly to me and smile and acknowledge immediatly after I walk through the door. They handle my transactions quickly and correctlyand Ive never had a problem with them before. I would recommend this bank to anyone who wants to keep their money safe and sound.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby arice, Dec. 08, 2010
I love everything that TD Bank has to offer me. They are always friendly to me and smile and acknowledge immediatly after I walk through the door. They handle my transactions quickly and correctlyand Ive never had a problem with them before. I would recommend this bank to anyone who wants to keep their money safe and sound.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Nightmare of Unbelievable Proportions!
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by Susan, Nov. 20, 2010
Since taking over Riverside, it has become an appalling nightmare of screwed up mortgages, escrow accounts, statements, etc. Repeated attempts to seek even basic information is met with The Worst Customer Service in the World. If any service is provided, its only so they can charge for it! We are so fed up, we are looking into a class action lawsuit.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Susan, Nov. 20, 2010
Since taking over Riverside, it has become an appalling nightmare of screwed up mortgages, escrow accounts, statements, etc. Repeated attempts to seek even basic information is met with The Worst Customer Service in the World. If any service is provided, its only so they can charge for it! We are so fed up, we are looking into a class action lawsuit.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Very Dissapointed
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by NISSE, Oct. 28, 2010
I've had an account with TD bank for about 8 years now. In those 10 years, I’ve never had anything negative to say about TD Bank. The service has always been over the top on the phone and the branch. This is one of the main reasons why I choose them as my bank. Today for the first time i considered closing my TD checking’s account. It wasn't for the problem i encountered with the branch but rather the way it was handled by Daisi Rivera at 2 Wall Street location in NY. This customer representative was incredibly rude and VERY unprofessional. I will never go or tell anyone to go to this branch again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NISSE, Oct. 28, 2010
I've had an account with TD bank for about 8 years now. In those 10 years, I’ve never had anything negative to say about TD Bank. The service has always been over the top on the phone and the branch. This is one of the main reasons why I choose them as my bank. Today for the first time i considered closing my TD checking’s account. It wasn't for the problem i encountered with the branch but rather the way it was handled by Daisi Rivera at 2 Wall Street location in NY. This customer representative was incredibly rude and VERY unprofessional. I will never go or tell anyone to go to this branch again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Best Bank in Rego Park
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by Mikael, Oct. 03, 2010
Best hours, Mon - Friday they open from 8 AM - 8 PM and open 7 days a week. It is only fair that if I keep my money in a bank 7 days a week I should be able to walk into my bank 7 days a week not like the other banks that close at 4 PM. Free coin counting machine and not like the other banks, they smile at TD and value my relationship. The tellers and bankers are always professional. They actually listen to your needs not like Capital One and HSBC. I would recommend this bank to everyone. They appreciate my relationship. I wish them the best. Great people. In addition, you feel you are special when you walk in. They open the door for you. What bank does that ???
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
11 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Mikael, Oct. 03, 2010
Best hours, Mon - Friday they open from 8 AM - 8 PM and open 7 days a week. It is only fair that if I keep my money in a bank 7 days a week I should be able to walk into my bank 7 days a week not like the other banks that close at 4 PM. Free coin counting machine and not like the other banks, they smile at TD and value my relationship. The tellers and bankers are always professional. They actually listen to your needs not like Capital One and HSBC. I would recommend this bank to everyone. They appreciate my relationship. I wish them the best. Great people. In addition, you feel you are special when you walk in. They open the door for you. What bank does that ???
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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Great Customer Service
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by jsky, Sep. 21, 2010
I needed copies of statements and deposits from over a year age. The staff was very helpful and spent over an hour retreiving all of this information and printing it out for me.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jsky, Sep. 21, 2010
I needed copies of statements and deposits from over a year age. The staff was very helpful and spent over an hour retreiving all of this information and printing it out for me.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Best Customer Service
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by ArmyVeteran, Sep. 20, 2010
I have been with this bank a little over a year and I love it. The staff is extremely friendly and will go above and beyound to help me out. I have never had any issues or concerns while banking at TD Bank and they are pet friendly which I love! I would recommend this bank to everyone! Not to mention they are open 7 days a week!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ArmyVeteran, Sep. 20, 2010
I have been with this bank a little over a year and I love it. The staff is extremely friendly and will go above and beyound to help me out. I have never had any issues or concerns while banking at TD Bank and they are pet friendly which I love! I would recommend this bank to everyone! Not to mention they are open 7 days a week!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Far from being the most convenient bank
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by Dontlikeyou, Sep. 10, 2010
Where is the phone number to call the North Arlington branch for info ... or ... perhaps you prefer that I take 1 hour out of work to come in person to inquire about your business hours?
Far from being the most convenient bank; very far! !
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Dontlikeyou, Sep. 10, 2010
Where is the phone number to call the North Arlington branch for info ... or ... perhaps you prefer that I take 1 hour out of work to come in person to inquire about your business hours?
Far from being the most convenient bank; very far! !
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Poor Customer Service
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by anersm, Aug. 19, 2010
I went into the bank to cash a Commerce check of Saint Louis that I received from Enterprise Car Rental. I went into the bank on 8/18/2010 between 1pm and 1:30pm because this location was close to my job. First counter elderly gentlemen. I asked if I could cash the check he looked at it and said this is not our check. I ask well didn't TD Bank take over Commerce, he said again the is not out check. I left. When I got home that evening I called a TD Bank near my home and asked them if they would cash a Commerce check the representative ask me for the account number on the check and said yes. I took it there and the check was chashed. Now that was great customer service. The person that didn't help me at your bank seemed like he didn't want to be there no smile, no how are you today. Not even a sorry I couldn't help you. I have been in Custimer Service for nearly 30 years, i know how a customer should be treated.
Very dissapointed
I do not have an account at your Bank
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Overall Ratingby anersm, Aug. 19, 2010
I went into the bank to cash a Commerce check of Saint Louis that I received from Enterprise Car Rental. I went into the bank on 8/18/2010 between 1pm and 1:30pm because this location was close to my job. First counter elderly gentlemen. I asked if I could cash the check he looked at it and said this is not our check. I ask well didn't TD Bank take over Commerce, he said again the is not out check. I left. When I got home that evening I called a TD Bank near my home and asked them if they would cash a Commerce check the representative ask me for the account number on the check and said yes. I took it there and the check was chashed. Now that was great customer service. The person that didn't help me at your bank seemed like he didn't want to be there no smile, no how are you today. Not even a sorry I couldn't help you. I have been in Custimer Service for nearly 30 years, i know how a customer should be treated.
Very dissapointed
I do not have an account at your Bank
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Coin Machines
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by stefalex23, Aug. 14, 2010
I adore their free coin machines! Dump in your coins, get a ticket, take to teller, get banknotes. Fantastic!
And I am not even [yet] a TD Bank customer, and they know it [but I had to enter 6 months in order to fill in this review.Thank you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby stefalex23, Aug. 14, 2010
I adore their free coin machines! Dump in your coins, get a ticket, take to teller, get banknotes. Fantastic!
And I am not even [yet] a TD Bank customer, and they know it [but I had to enter 6 months in order to fill in this review.Thank you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Customer Service
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by John, Aug. 13, 2010
TD Bank is like no other bank. They are always open and always friendly. Products are competitive and they always wow me when I come in. Offering me water, coffee, popsicle, etc.... Check them out!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby John, Aug. 13, 2010
TD Bank is like no other bank. They are always open and always friendly. Products are competitive and they always wow me when I come in. Offering me water, coffee, popsicle, etc.... Check them out!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Fraud victim rec'd no help
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by BrooklynTD, Aug. 11, 2010
I has fraudulent charges on my debit card that cause overdraft fees of over $600 within 24hrs. When attempting to dispute over the phone and in person, they removed the fraudulent charges but REFUSED to remove more than $100 in overdraft fees. The manager at this location rolled her eyes and acted like I was so rude I was shaking afterwards. I have never felt so helpless. I dont understand how any business this big could allow such unprofessional people to manage their staff. I hope she gets fired, maybe soemone else will be able to help me.. TD said I had to go to that particular branch to resolve. Now I dont know what to do. 1630 Shore Parkway North, Brooklyn, NYý -
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BrooklynTD, Aug. 11, 2010
I has fraudulent charges on my debit card that cause overdraft fees of over $600 within 24hrs. When attempting to dispute over the phone and in person, they removed the fraudulent charges but REFUSED to remove more than $100 in overdraft fees. The manager at this location rolled her eyes and acted like I was so rude I was shaking afterwards. I have never felt so helpless. I dont understand how any business this big could allow such unprofessional people to manage their staff. I hope she gets fired, maybe soemone else will be able to help me.. TD said I had to go to that particular branch to resolve. Now I dont know what to do. 1630 Shore Parkway North, Brooklyn, NYý -
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Pleased
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by The Beachwalker, Aug. 09, 2010
I am exceptionally pleased with the overall service from this branch. Always friendly, helpful, courteous, and I never have a problem to complain about with these wonderful people. Thank you.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby The Beachwalker, Aug. 09, 2010
I am exceptionally pleased with the overall service from this branch. Always friendly, helpful, courteous, and I never have a problem to complain about with these wonderful people. Thank you.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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