PNC Bank, Review

GThomas
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by Gthomas, Mar. 10, 2014

I needed a cashier's check reissued and Phil was extraordinarily helpful. When I came by a couple days later to pick it up, he and Ashley not only remembered my name but also completed everything within a matter of minutes- no wait and no hassle. The customer experience here is wonderful and I am so pleased to have such a helpful, community environment.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Glenside Branch at Glenside, PA
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PNC Warrenton MO
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by Chelsea, Feb. 22, 2014

I really love banking with PNC! Every branch of PNC I have been to always have really friendly and informative associates, and they really make you feel like part of a community! I largely prefer PNC over Regions who I used to bank with.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Warrenton Branch at Warrenton, MO
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Cut above the rest
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by HappyCamper3, Feb. 14, 2014

The tellers at PNC are the BEST tellers in the business--I live and bank in Frederick, MD and ALL of the tellers at the Westview and Ballenger branches are super helpful and nice.  Miguel at the Westview branch is the friendliest teller I've ever met.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Highly recommended
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by happyperson14, Feb. 13, 2014

I'am the P.O.A. of my father banking.I had to go there alot of different time to get bank statements for 5 years plus other accounts my father had.
I don't know another bank that would help you as much as they did an not charge for all the paper work they had to do.
I myself deal with 2 other banks an wouldn't know if they would have help this much..
Linda was a life saver..
That so much.
Brenda Swarr

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mount Joy Branch at Mount Joy, PA
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Mrs. C
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by Algc, Feb. 07, 2014

This is the best bank that I have ever done business with. They are always courteous  and can answer any question I may have. They will actually work with you to meet your needs and goals. Would definitely recommend!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 308 Martin Street Branch at Pell City, AL
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Chesapeake City branch is the best
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by AlexanderHistorical, Feb. 03, 2014

For a large bank, the staff and service at the Chesapeake City branch is superb. Having come from Chase in Connecticut (a horrific experience), the attention to the customer's needs is top-notch. They have held my hand through wire transfers, large cash transactions, setting up Pinnacle on line transactions, and much more. And the Tootsie Rolls at the teller window beat the crumby lollipops at Chase any day.

Only gripe: Several typical large bank fees. Pinnacle is VERY difficult to deal with, and their online banking is tough to navigate. This of course is not the fault of the branch, but of the corporation...

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Chesapeake City Branch at Chesapeake City, MD
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Great Service
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by jste383, Jan. 30, 2014

I have been going to this bank branch since the early 90's.  There has been some turnover in the personnel, but they are always helpful and after you go in a few times they all know your name.  As long as this branch is here I will use it.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Clifton Branch at Cincinnati, OH
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Ms.
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by JupiterFarmsgirl, Jan. 16, 2014

I find my branch excellent. It's like going to 'Cheers' where everybody knows your name. I like this bank so much I have moved my business accounts here (2 accounts), I have my small business account plus my personal account, then I opened an account for my son.  They are always helpful and willing to look anything up for you (IRA interest rates and the like).

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Jupiter Farms Branch at Jupiter, FL
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PNC Ohio Pike near 275
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by snedelton, Jan. 02, 2014

A very good bank and staff. Very satisfied with their services.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Withamsville Branch at Cincinnati, OH
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Chuck
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by Alpha, Nov. 30, 2013

Excelent Bank...

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Nob Hill And Cleary Branch at Fort Lauderdale, FL
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Always Consistent, Excellent Service
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by sweetmagnolia24, Nov. 02, 2013

I've never been one to stick with a bank for any extended period of time.  Typically something happens that really irks me and I move along, with no loyalty at all because lets be honest. . they have no loyalty to us as consumers.  However, I feel differently about PNC and this branch in particular.  I really like PNC. Anytime I've had issues with my account they've been very helpful and accommodating.  The times I've been in there they've made recommendations for me, just glancing at my account, that were beneficial to me.  I was disappointed when they eliminated PNC Points because that was an incredible program!!  But I can honestly say that I, for once in my life, feel a bit of loyalty to a bank.  I enjoy all the services they provide and I don't feel like I'm getting hosed in the end.  And that, my friends, speaks volumes when it comes to the banking industry.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cool Creek Branch at Carmel, IN
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I like the Belvidere PNC
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by PizzaT, Oct. 11, 2013

I really like this bank. I have never waited too long in line. I have never had a problem with service and or staff. I am originally from Washington state and compared to banks in my area these people are very warm and caring. But like any bank in the 2013 they are not as awesome as banks in the 80's and 90's. I want more free gifts and incentives. Also no overdraft fee would be pretty cool too.But that is just how banks are nowadays. Otherwise this bank rocks!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Belvidere Facility at Belvidere, IL
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Happy business owner
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by happybusinessowner, Sep. 21, 2013

I bank at the Tilghman Square branch several times a week and am always greeted with a smile.  The staff is polite and helpful.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Tilghman Square Branch at Allentown, PA
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Deeply Grateful for PNC Bank Branch 1511 Walnut St, Phila
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by KathrynMariani, Sep. 19, 2013

I cannot say enough about my experience with the PNC Branch at 1511 Walnut St, Philadelphia.  I have had negative experiences with TD Bank and BNY Mellon in this area so I was pleasantly surprised at the degree of personal and professional care.  I was shepherded through the process of refinancing my house, a goal that I have had for a long time but needed support to complete.  The loan rep advocated for me all the way and I was able to obtain an excellent rate even after rates began to rise again.  I feel like the bank is emphasizing customer service and it shows.  I'm fairly happy with the on-line service and the use of the Virtual Wallet but do think it needs tweaking.  But I'm really just writing this review to thank my local branch for being so awesome.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 1511 Walnut Street Branch at Philadelphia, PA
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Many Positives; One Major Negative - Please Read!
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by HarrisMaximus, Jul. 29, 2013

I have been going to PNC bank since before it changed over from National City. I usually go to the branch closer to where I live, but often times I will go to the one close to where I work in Worthington. This branch is excellent except in recent years the Worthington branch "adopted" a new branch manager. Not only is he rude to his coworkers by reprimanding them in front of customers, he also treats customers poorly. I came to understand quickly that his managerial skills leave something to be desired. I overheard him discussing personal information (address and account numbers) with another customer while we were waiting in line, which made me nervous. He actually expected the woman in line to share her information amongst others without a shred of privacy. Mind you I had no idea yet that he was the branch manager. Only after seeing him walking about a few times appearing to do little else than lower morale did I realize he worked there. Sadly, this was not an isolated incident such as a bad day or something. On numerous occasions he has turned me off of the bank entirely. On another note, the branch manager reveals security flaws and potential banking workarounds with customers which I find disconcerting. The teller staff, bankers, and assistant manager are excellent. The only issue I have is with the bank manager and his lack of professionalism. Sometimes the branch manager has too much time on his hands and will stand no more than 2 feet from me when I am filling out paperwork. I am unsure, but it appears he is reading what I am writing. I often find myself posing the question, "is he a wolf in sheep's clothing?" The Worthington, Ohio branch is most convenient for me because it fits best with my work schedule. However, I often consider blowing my lunch break once a week to go to another branch to avoid the uncomfortable experience.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Worthington Branch at Columbus, OH
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Great Service - Grayslake Branch
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by ddunne, Jul. 22, 2013

I use PNC for my business banking and my personal banking as well.  I love the personal service that I get at this location.  I was extremely disappointed when the Round Lake Beach branch closed, but the Grayslake location has really stepped up and filled their shoes better then I expected.  Their fast, friendly service in processing all of my transactions has been great.  Great Job PNC !!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Grayslake Branch at Grayslake, IL
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Best bank in US
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by anwood2, Jul. 17, 2013

I have lived in many cities around the US, had many different personal, business, & loan dealings with various banks. I will never use another bank again. I value their honesty, integrity, & office environment. I would absolutely recommend the Richmond Rd location to anyone that would like to deal with people that hold the above qualities & themselves to a high standard of excellence.
Thanks again to PNC Richmond Rd location for treating me like an intelligent person!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Richmond Road Branch at Lexington, KY
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Francesca
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by Francesca, Jun. 12, 2013

Wood brook branch on Charles Street in Baltimore is a wonderful
Bank. I moved our accounts over. The managers, tellers and even the customers are great. Best service!  


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodbrook Branch at Baltimore, MD
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Ballwin Branch
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by thankfulcustomer, May. 31, 2013

I moved my accounts to this bank about 3 years ago and have never been more pleased!  In that time frame I also purchased a home and what an easy, enjoyable journey, they made that event for me.  The Ballwin branch is great!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ballwin Branch at Ballwin, MO
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Managers, not tellers make this bank the best bank I have banked with in a long time !!!
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by bunjareh, May. 30, 2013

For a regional bank, I am amazed at the efficiency and quality of service I have received over the years from this bank. I have International business interests and hence my banking needs aren't necessarily run of the mill and most of my transactions are shall I saw complicated. The managers , Olga in particular has been outstanding and has always gone above and beyond to work things out for me.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cherokee Triangle Branch at Louisville, KY
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