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PNC Bank, Review
PNC Bank, Review
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Overdraft fees
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by Kpao, Sep. 16, 2013
I open an account at this bank because the small bank I was with was having issues with accepting cash deposits at their only ATM, and it took too long for checks to clear. I was assured that PNC clears checks by next business day. So, I deposit a couple checks and some cash into Pnc, then deposited a PNC check into the ATM at the other bank account. The next day the check from the other bank goes through, and PNC wacks me with an overdraft fee. The funds were in there, so I can only assume that it was because the checks I deposited well before the evening cutoff, had NOT cleared the next day. Even the other bank, though would not allow me to draw from an uncleared check, would not charge me an overdraft fee, and Chase would have let me draw the cash by next day. I can see where this is going and will be closing the account as soon as I can get the direct deposit from my employer cancelled.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lakeview Branch at Chicago, IL
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kpao, Sep. 16, 2013
I open an account at this bank because the small bank I was with was having issues with accepting cash deposits at their only ATM, and it took too long for checks to clear. I was assured that PNC clears checks by next business day. So, I deposit a couple checks and some cash into Pnc, then deposited a PNC check into the ATM at the other bank account. The next day the check from the other bank goes through, and PNC wacks me with an overdraft fee. The funds were in there, so I can only assume that it was because the checks I deposited well before the evening cutoff, had NOT cleared the next day. Even the other bank, though would not allow me to draw from an uncleared check, would not charge me an overdraft fee, and Chase would have let me draw the cash by next day. I can see where this is going and will be closing the account as soon as I can get the direct deposit from my employer cancelled.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lakeview Branch at Chicago, IL
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by Anya847 2013-10-18 00:47:47
PNC Agreement that is available for donwload online in PDF format, has a section named Consumer Funds Availability Policy. In it, there is a whole paragraph written about One Day Availability that unfortunately is little known to their own employees. It further states, I quote, "If you make a deposit of checks or money orders before the cut-off time on a business day... deposits of checks or money orders will be available on the first business day after the business day of your deposit for all purposes."
PNC savings accounts not safe because of this branch
Overall Rating
by NLSG, Sep. 15, 2013
On Monday, September 9, 2013, I logged into our PNC online banking account and noticed that an unauthorized teller withdrawal had been made from our savings account in the amount of $6,500.00 on Aug. 29, 2013. Unlike every other deposit and cash withdrawal, the signed ticket/receipt had not been scanned and posted online.
My husband immediately telephoned the bank and was informed that the withdrawal had been made from the PNC branch on Michigan Rd. in Indianapolis, IN. We live in northern Virginia. My husband had been within an hour or so from Washington D.C. for the entire 24 hours of August 29. It would have been physically impossible for my husband to have been in Indianapolis that day (or the day before or after.)
The bank's records said that HE had presented a driver's license with the correct DL#. However, upon further investigation, my husband discovered that the expiration on the fraudulent ID had been incorrect. His DL, which has never been lost or stolen, doesn't expire until January 6, 2017. The fraudulent license had an expiration date of January 15, 2016.
After numerous phone calls to the Indianapolis location, which is staffed completely with stereotypical affirmative action employees, my husband managed to obtain a faxed copy of the withdrawal slip. The signature was all wrong.
As of tonight, September 15, we have yet to see any video evidence of the transaction. Presumably, if the bank is telling the truth, someone entered the bank with a fake ID pretending to be my husband and made a withdrawal thanks to a teller who was a complete m0ron.
The only problem is that my husband's DL# is not written anywhere. He hasn't written a check in a long time, especially not a check with his DL# written on it. And even if he had, how would someone know we had a savings account with PNC? We switched completely to online banking ages ago and don't even receive savings account statements in the mail anymore.
It has been 6 days since we reported the problem to PNC's corporate office. They have yet to replace our money. On Monday we withdrew the rest of our savings, and now we plan to deposit it in a small local bank. The scary thing about these large banks with numerous branches around the country is that all it takes is for an incompetent teller and the bank will literally hand thousands of dollars of your money to just anyone off the street...and you will have to fight and wait for recompense, if it ever comes.
* * *
UPDATE: Afternoon, Mon., Sept. 16
Currently working with a competent PNC corporate employee named Adrianne since Latasha Wlburn, the rep previously assigned to the case, left voicemail only once on my husband's cellphone last week but has otherwise been unreachable.
Apparently the Michigan Rd. branch is sticking to the story that my husband was the one who made the withdrawal. According to the new rep, the Michigan Rd. branch never filed an incident report despite numerous phone calls from my husband about the theft. So Adrianne has now filed a report today, and she has requested the images from the security camera. She is having the pictures faxed and mailed to us.
We have requested additional information such as whether or not the birthday on the fraudulent ID was correct and whether or not the teller asked for a second form of ID. Any time we have tried to make a large cash withdrawal from our local PNC branches, they have always asked for at least two forms of identification.
* * *
UPDATE: Yesterday, Tues. Sept. 17, my husband again called the PNC bank on Michigan Rd. where the theft took place. Manager Kendra Irving answered the phone. "Oh, it's you," she said when she realized who was calling. My husband asked Ms. Irving for any and all information regarding the fraudulent identification used in the Aug 29 transaction at her bank. She said, with a bad attitude, that she already gave the information to the corporate rep in charge of the case. Then she said she would have to look the info up again and get back with him.
I then filed a police report with my local police department. The officer will be sending it to the fraud department who will likely forward the information to the Indianapolis police. I can't help but feel like the branch manager is stonewalling and covering up for either a completely incompetent teller or a criminal one. Also, calls to the corporate rep Adrianne have all gone to voicemail on Tuesday and today (Wed., Sept. 19). We never did receive a fax of the security images even though Adrianne said she would have them within an hour of her request on Tuesday afternoon. Kendra Irving, the branch manager, is out of the office today.
* * *
UPDATE: Afternoon of Thurs., Sept. 19
My husband left a voicemail for Adrianne, who we haven't heard from since Monday. We have yet to receive the security images. Branch manager Keindre Irving called my husband today with a much-improved attitude. She said that her branch only requires one form of identification to make large cash withdrawals, even if that person is from out of state. According to Ms. Irving, the correct DL# and birthdate were entered into the system, but the expiration date was not correct. So, not only can someone walk into this particular branch with only one form of out-of-state ID, the expiration date doesn't even have to match nor does the person's signature. My husband's name and signature starts with a "J." The fraudulent signature began with a "D." A very large, obvious D. And the rest of the signature was even more off. It is almost as if the thief, by habit, just signed his own name. And the bank teller didn't even blink. This is a huge security breach with scary implications for PNC customers around the country. A case number has been assigned by my local police, and an ORI number has also been assigned (presumably to send to Indianapolis law enforcement.)
I was so ticked off by PNC dragging their feet, I went onto their Facebook page and commented about the situation and provided a link to one of the consumer complaint websites where I had described everything in detail. Either that or the appearance of this complaint on ConsumerAffairs.com today rattled someone high up within the company because Charles Shearer from the Pittsburgh corporate office called my husband and gave him the contact information for their investigator. Mr. Shearer apologized profusely and assured my husband that our money would be returned 3 - 5 days from the time we speak with the investigator (likely to make sure my husband and I are not being fraudulent.) So, we are going to fax a copy of the police report to her tomorrow morning.
Hopefully this will be resolved soon. I can't help but wonder, though, how this would have turned out if the victim had been an elderly woman who was not as technologically savvy and tenacious as I am.
* * *
FINAL UPDATE
Late afternoon of Mon., Sept. 23, PNC replaced our $6500. The following day my husband withdrew the money and closed the savings account...but not without hassle. At first, the local PNC branch he normally goes to said that he couldn't withdraw the funds because "fraudulent charges had been made on the account." Obviously he wasn't having any of that, so the bank workers called PNC corporate and got the green light to withdraw the money. But they refused to give him the money in cash. They said they could only give him a certified check. So, he took the check and then walked to the teller window and demanded they cash it. They said he would have to pay a fee because he had closed his account. He replied that he still had a checking account open with them and demanded they cash the check without charging a fee. They finally complied. What a nightmare. Worst bank ever.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Michigan Road Branch at Indianapolis, IN
16 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby NLSG, Sep. 15, 2013
On Monday, September 9, 2013, I logged into our PNC online banking account and noticed that an unauthorized teller withdrawal had been made from our savings account in the amount of $6,500.00 on Aug. 29, 2013. Unlike every other deposit and cash withdrawal, the signed ticket/receipt had not been scanned and posted online.
My husband immediately telephoned the bank and was informed that the withdrawal had been made from the PNC branch on Michigan Rd. in Indianapolis, IN. We live in northern Virginia. My husband had been within an hour or so from Washington D.C. for the entire 24 hours of August 29. It would have been physically impossible for my husband to have been in Indianapolis that day (or the day before or after.)
The bank's records said that HE had presented a driver's license with the correct DL#. However, upon further investigation, my husband discovered that the expiration on the fraudulent ID had been incorrect. His DL, which has never been lost or stolen, doesn't expire until January 6, 2017. The fraudulent license had an expiration date of January 15, 2016.
After numerous phone calls to the Indianapolis location, which is staffed completely with stereotypical affirmative action employees, my husband managed to obtain a faxed copy of the withdrawal slip. The signature was all wrong.
As of tonight, September 15, we have yet to see any video evidence of the transaction. Presumably, if the bank is telling the truth, someone entered the bank with a fake ID pretending to be my husband and made a withdrawal thanks to a teller who was a complete m0ron.
The only problem is that my husband's DL# is not written anywhere. He hasn't written a check in a long time, especially not a check with his DL# written on it. And even if he had, how would someone know we had a savings account with PNC? We switched completely to online banking ages ago and don't even receive savings account statements in the mail anymore.
It has been 6 days since we reported the problem to PNC's corporate office. They have yet to replace our money. On Monday we withdrew the rest of our savings, and now we plan to deposit it in a small local bank. The scary thing about these large banks with numerous branches around the country is that all it takes is for an incompetent teller and the bank will literally hand thousands of dollars of your money to just anyone off the street...and you will have to fight and wait for recompense, if it ever comes.
* * *
UPDATE: Afternoon, Mon., Sept. 16
Currently working with a competent PNC corporate employee named Adrianne since Latasha Wlburn, the rep previously assigned to the case, left voicemail only once on my husband's cellphone last week but has otherwise been unreachable.
Apparently the Michigan Rd. branch is sticking to the story that my husband was the one who made the withdrawal. According to the new rep, the Michigan Rd. branch never filed an incident report despite numerous phone calls from my husband about the theft. So Adrianne has now filed a report today, and she has requested the images from the security camera. She is having the pictures faxed and mailed to us.
We have requested additional information such as whether or not the birthday on the fraudulent ID was correct and whether or not the teller asked for a second form of ID. Any time we have tried to make a large cash withdrawal from our local PNC branches, they have always asked for at least two forms of identification.
* * *
UPDATE: Yesterday, Tues. Sept. 17, my husband again called the PNC bank on Michigan Rd. where the theft took place. Manager Kendra Irving answered the phone. "Oh, it's you," she said when she realized who was calling. My husband asked Ms. Irving for any and all information regarding the fraudulent identification used in the Aug 29 transaction at her bank. She said, with a bad attitude, that she already gave the information to the corporate rep in charge of the case. Then she said she would have to look the info up again and get back with him.
I then filed a police report with my local police department. The officer will be sending it to the fraud department who will likely forward the information to the Indianapolis police. I can't help but feel like the branch manager is stonewalling and covering up for either a completely incompetent teller or a criminal one. Also, calls to the corporate rep Adrianne have all gone to voicemail on Tuesday and today (Wed., Sept. 19). We never did receive a fax of the security images even though Adrianne said she would have them within an hour of her request on Tuesday afternoon. Kendra Irving, the branch manager, is out of the office today.
* * *
UPDATE: Afternoon of Thurs., Sept. 19
My husband left a voicemail for Adrianne, who we haven't heard from since Monday. We have yet to receive the security images. Branch manager Keindre Irving called my husband today with a much-improved attitude. She said that her branch only requires one form of identification to make large cash withdrawals, even if that person is from out of state. According to Ms. Irving, the correct DL# and birthdate were entered into the system, but the expiration date was not correct. So, not only can someone walk into this particular branch with only one form of out-of-state ID, the expiration date doesn't even have to match nor does the person's signature. My husband's name and signature starts with a "J." The fraudulent signature began with a "D." A very large, obvious D. And the rest of the signature was even more off. It is almost as if the thief, by habit, just signed his own name. And the bank teller didn't even blink. This is a huge security breach with scary implications for PNC customers around the country. A case number has been assigned by my local police, and an ORI number has also been assigned (presumably to send to Indianapolis law enforcement.)
I was so ticked off by PNC dragging their feet, I went onto their Facebook page and commented about the situation and provided a link to one of the consumer complaint websites where I had described everything in detail. Either that or the appearance of this complaint on ConsumerAffairs.com today rattled someone high up within the company because Charles Shearer from the Pittsburgh corporate office called my husband and gave him the contact information for their investigator. Mr. Shearer apologized profusely and assured my husband that our money would be returned 3 - 5 days from the time we speak with the investigator (likely to make sure my husband and I are not being fraudulent.) So, we are going to fax a copy of the police report to her tomorrow morning.
Hopefully this will be resolved soon. I can't help but wonder, though, how this would have turned out if the victim had been an elderly woman who was not as technologically savvy and tenacious as I am.
* * *
FINAL UPDATE
Late afternoon of Mon., Sept. 23, PNC replaced our $6500. The following day my husband withdrew the money and closed the savings account...but not without hassle. At first, the local PNC branch he normally goes to said that he couldn't withdraw the funds because "fraudulent charges had been made on the account." Obviously he wasn't having any of that, so the bank workers called PNC corporate and got the green light to withdraw the money. But they refused to give him the money in cash. They said they could only give him a certified check. So, he took the check and then walked to the teller window and demanded they cash it. They said he would have to pay a fee because he had closed his account. He replied that he still had a checking account open with them and demanded they cash the check without charging a fee. They finally complied. What a nightmare. Worst bank ever.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Michigan Road Branch at Indianapolis, IN
16 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by MsAZ 2014-01-11 12:42:53
OMG What a nightmare! Thank God you are so persistent and intelligently able to pursue the proper channels. I was going to open an account here but now will not. Thank you for taking the time to post this narrative!
Nosy tellers
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by NNJitalian, Sep. 14, 2013
If you withdraw money in large amounts or deposit. The tellers ask too many personal questions. It's my money, it's not an interview.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Flanders Branch at Flanders, NJ
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NNJitalian, Sep. 14, 2013
If you withdraw money in large amounts or deposit. The tellers ask too many personal questions. It's my money, it's not an interview.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Flanders Branch at Flanders, NJ
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Rude! Not helpful! Terrible customer service!
Overall Rating
by WorldClass, Sep. 10, 2013
Received a check for a large amount from a client. My business and personal bank said that to avoid the 7 day check hold that I should go to PNC, this is where check was from, and get a bank cashiers check. My bank said that PNC should verify funds and xut a check from that account with a bank check. PNC employee, Heather, female with blond hair, was rude the moment I walked in. Never took her eyes off the computer screen.
Asked about receiving a cashier or bank check for the one I had. I had full documentation, etc. "NO! Unless you are a PNC customer or have a relationship with PNC we don't do that." "No one does!" "You need to have an account here or the client that wrote the check needs to be with you for us to do that."
Why would my own bank send me 10 miles to your only branch in Greenville to do this? Your customer wrote me a check. I am trying to cash it, deposit it, etc. and you are not directing me to how that can happen. I need to have a relationship with your bank?! Heck no! Especially not now!!!
I am so frustrated! I went back to my bank and they are mortified that I was treated that way. They will also be filing a complaint and negative review.
Heather not once looked up the check or account that the check was written on to verify the funds, she gave me a number to call to verify them myself.
Before leavi g I asked her to just cash the $27,000 check. I knew she couldn't since it was made out to my business but I wanted her to do something. Get her bottom off of her twirly stool! She said "I do t even have enough mo ey to cash that!". Umm.... It's a bank! I hope the other people you have a "relationship" with didn't hear that! They may decide to take their "relationship" elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Greenville West End Branch at Greenville, SC
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby WorldClass, Sep. 10, 2013
Received a check for a large amount from a client. My business and personal bank said that to avoid the 7 day check hold that I should go to PNC, this is where check was from, and get a bank cashiers check. My bank said that PNC should verify funds and xut a check from that account with a bank check. PNC employee, Heather, female with blond hair, was rude the moment I walked in. Never took her eyes off the computer screen.
Asked about receiving a cashier or bank check for the one I had. I had full documentation, etc. "NO! Unless you are a PNC customer or have a relationship with PNC we don't do that." "No one does!" "You need to have an account here or the client that wrote the check needs to be with you for us to do that."
Why would my own bank send me 10 miles to your only branch in Greenville to do this? Your customer wrote me a check. I am trying to cash it, deposit it, etc. and you are not directing me to how that can happen. I need to have a relationship with your bank?! Heck no! Especially not now!!!
I am so frustrated! I went back to my bank and they are mortified that I was treated that way. They will also be filing a complaint and negative review.
Heather not once looked up the check or account that the check was written on to verify the funds, she gave me a number to call to verify them myself.
Before leavi g I asked her to just cash the $27,000 check. I knew she couldn't since it was made out to my business but I wanted her to do something. Get her bottom off of her twirly stool! She said "I do t even have enough mo ey to cash that!". Umm.... It's a bank! I hope the other people you have a "relationship" with didn't hear that! They may decide to take their "relationship" elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Greenville West End Branch at Greenville, SC
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by NickGlad 2013-10-01 14:20:15
PNC banks all over are like this, i think it is part of there training, how to be rude and senseless to customers!!
like their policy to cash a check with double and triple id, they wont take a credit card if it says DEBIT on it as a form of id, they wont take a ss card but they want a car registration i can print out copys of a registration all day but if you copy a ss card it doesnt work
like their policy to cash a check with double and triple id, they wont take a credit card if it says DEBIT on it as a form of id, they wont take a ss card but they want a car registration i can print out copys of a registration all day but if you copy a ss card it doesnt work
PNC Bank ripp you off
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by Unni, Sep. 07, 2013
I have been a customer with another bank for about 18 years. I never had a problem with them. But for our business when PNC approached us and offer a very good deal (?) we thought we will switch our personal A/C also with them. But it was a big mistake. They do not keep up with their words and they assume you are trying to steal their money. I am okay with the branch I go but the customer reps at toll free and the peoples at online helping center all are terrible. The lady who offered 100 dollar bonus to switch our merchant service never put the money in our A/C. The loan officer we took the loan opened an A/C with PNC without knowledge under our name. (of course he did not deposit any money!). The most terrible thing happened when I was using their bill pay service. I just started to use their bill pay. My old bank, if I make a same amount of payment to same a/c it will pop up with a warning. But this wont. They process same pay three times in same month and charging me the fee for OD and loan fee. 2nd one was my mistake but 3rd one I never authorized. I requested for the refund they blame each other
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wildwood Branch at Bethesda, MD
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Unni, Sep. 07, 2013
I have been a customer with another bank for about 18 years. I never had a problem with them. But for our business when PNC approached us and offer a very good deal (?) we thought we will switch our personal A/C also with them. But it was a big mistake. They do not keep up with their words and they assume you are trying to steal their money. I am okay with the branch I go but the customer reps at toll free and the peoples at online helping center all are terrible. The lady who offered 100 dollar bonus to switch our merchant service never put the money in our A/C. The loan officer we took the loan opened an A/C with PNC without knowledge under our name. (of course he did not deposit any money!). The most terrible thing happened when I was using their bill pay service. I just started to use their bill pay. My old bank, if I make a same amount of payment to same a/c it will pop up with a warning. But this wont. They process same pay three times in same month and charging me the fee for OD and loan fee. 2nd one was my mistake but 3rd one I never authorized. I requested for the refund they blame each other
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Wildwood Branch at Bethesda, MD
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A Good Bank. You Treat them Good, They'll treat you good.
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by WattravRus, Aug. 29, 2013
I enjoy the people at this bank. I don't have any loan sap stories or anything to cry about, but I would like to say that the people here seem to treat me well. And I for one really appreciate it. Thanks guys n gals! Keep up the great work! :)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Edison Tano Mall Branch at Edison, NJ
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Overall Rating Office Environment & Staff Waiting Timeby WattravRus, Aug. 29, 2013
I enjoy the people at this bank. I don't have any loan sap stories or anything to cry about, but I would like to say that the people here seem to treat me well. And I for one really appreciate it. Thanks guys n gals! Keep up the great work! :)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Edison Tano Mall Branch at Edison, NJ
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PNC Customer
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by ViewPointer, Aug. 28, 2013
After more than 12 years and over $5 millions in deposits, for any bank you should be a VIP, but not here! They would not approve my business a simple $50K line of credit, being a loyal customer all these years. Whenever they offered any lines or loans I declined since I had enough cash flow, so this time around I said sure I can use some money to relief my bottom line, only to my shock they came back and tell me I was denied, for a sum that happened to be smaller than my deposits this month alone, and about a fraction of my deposits this year with them. What is up with that, They want my money but cant use theirs., I am moving my accounts, only this time I have to pick a real bank that will work for me from day one. PNC what a shame, I felt betrayed. You know who I am.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ViewPointer, Aug. 28, 2013
After more than 12 years and over $5 millions in deposits, for any bank you should be a VIP, but not here! They would not approve my business a simple $50K line of credit, being a loyal customer all these years. Whenever they offered any lines or loans I declined since I had enough cash flow, so this time around I said sure I can use some money to relief my bottom line, only to my shock they came back and tell me I was denied, for a sum that happened to be smaller than my deposits this month alone, and about a fraction of my deposits this year with them. What is up with that, They want my money but cant use theirs., I am moving my accounts, only this time I have to pick a real bank that will work for me from day one. PNC what a shame, I felt betrayed. You know who I am.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
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ATM DISPENSES FAKE $20 BILLS
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by edgemoor, Aug. 28, 2013
I was there last night depositing a company check and personal cash into the drive-thru atm. The fiancee was driving so she was handling the atm and by accident hits quick withdraw and it fires out $60 (3 twenties). When we go to deposit that $60 with the original personal cash deposit, it rejects 2 twenties. We try again, it accepts one but declines the other. We try 2 more times and no luck! I kept the $20 in my wallet and we went to Rita's for waterice. I go to pay with the $20 and they can't accept it, mention its a fake after checking.
I call the PNC Branch today and first they try to say the ATM doesn't dispense $50's after I was clear about it being a $20 then they said there has to be a victim in the matter (basically implying me) and that it was just my bad luck and I lost $20 BUT strongly suggest I turn the $20 to this lousy branch so they can hand it over to the Secret Service.
I been banking here for awhile and have my business account here. This was the straw that broke the proverbial camel's back... all over $20. I do not trust them or any of their services now. I am not going to go out of my way to this Glen Mills Branch to TURN IN the fake $20 when I was wary about going all the way back just to exchange for a real $20.
I would never go back to this Glen Mills location until I'm set with a NEW bank and come back here to cancel and go tell them to go F themselves for what they did/didn't do in the matter.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Concordville Branch at Glen Mills, PA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby edgemoor, Aug. 28, 2013
I was there last night depositing a company check and personal cash into the drive-thru atm. The fiancee was driving so she was handling the atm and by accident hits quick withdraw and it fires out $60 (3 twenties). When we go to deposit that $60 with the original personal cash deposit, it rejects 2 twenties. We try again, it accepts one but declines the other. We try 2 more times and no luck! I kept the $20 in my wallet and we went to Rita's for waterice. I go to pay with the $20 and they can't accept it, mention its a fake after checking.
I call the PNC Branch today and first they try to say the ATM doesn't dispense $50's after I was clear about it being a $20 then they said there has to be a victim in the matter (basically implying me) and that it was just my bad luck and I lost $20 BUT strongly suggest I turn the $20 to this lousy branch so they can hand it over to the Secret Service.
I been banking here for awhile and have my business account here. This was the straw that broke the proverbial camel's back... all over $20. I do not trust them or any of their services now. I am not going to go out of my way to this Glen Mills Branch to TURN IN the fake $20 when I was wary about going all the way back just to exchange for a real $20.
I would never go back to this Glen Mills location until I'm set with a NEW bank and come back here to cancel and go tell them to go F themselves for what they did/didn't do in the matter.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Concordville Branch at Glen Mills, PA
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Used to be a good branch, no longer
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by badday, Aug. 23, 2013
TOday my husband was treated horribly by this bank after being a long time customer. It is like the new branch manager does not care about client retention at all. My husband closed his account today and I will also be closing it next week when I can get to the bank. I opened an account with them because of how friendly they were but this is no longer. It is horrible at this branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby badday, Aug. 23, 2013
TOday my husband was treated horribly by this bank after being a long time customer. It is like the new branch manager does not care about client retention at all. My husband closed his account today and I will also be closing it next week when I can get to the bank. I opened an account with them because of how friendly they were but this is no longer. It is horrible at this branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Crystal Lake Branch at Crystal Lake, IL
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Theives and conartists
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by Amy123, Aug. 08, 2013
I cannot even believe this is a business let alone a bank! I have had my business account for about 3 months now with PNC and they have done absolutely nothing but steal every dollar I have placed in the account.I have "miscellanous withdraws" which the bank cannot explain.. which overdrafts the account $100-$200, every few days.. when I call to complain, I am on the automated system for 2-5 hours, or lied to by the branch supervisor jean, or told the person who knows what is going on is on "vacation" or not at their desk. They purposely change around your deposits and debits to overdraft the account.And also, the people working at the bank must all be family members of the person who does the hiring, because they all have the same rude attitutde and think they can talk to you like your doing them a favor by coming to their bank, as well as dress like theyre at a night club. They also make it a huge issue to cash a check there, they even told one of my employees that she could not cash her check (which was a PNC bank Check)without her passport and student id, although she already showed them her state issued drivers license.
To make matters worse, I have a payroll acoount and an operating account... For 2 months I have had an issue with a previous payroll company (who I am no longer with) That were actually the people who referred me to PNC,drawing money from my account. In June I reported this and asked for a hold to be put on them.Nothing was done, so I no longer put money in that account, I asked Jean to close the account. again nothing was done, I called and was promised a call back.. again nothing was done. Until all of my money was missing from my operating account so I went to the branch again( Keep in mind,I had to close my store to leave and go to the bank)I was told that this was withdrawn to cover the money taken from the payroll account, I threatened a police report.. So Jean gave me a hug, promised it would be fixed and they would no longer let these false charges be taken from my account and it would be closed and was told to just consider this "Growing pains" and "it will all be ok"...The money was refunded.But now with a $175.00 overdraft fee placed on the operating account. Again, furious I called the bank,andwas told by Jean "honey make a deposit to cover it for now and Ill refund the overdraft fees",i made the deposit.. the overdraft fees were never refunded and $96 was now taken out of the deposit for more overdraft fees... and I was told by Jean "sweetheart, I can only ask, I can't actually do it" So finally today, there is another $185 missing from my operating account.. after 2 days of phone calls, being placed on hold, promised a call back, disconnected... I am told that this money was taken out for more overdraft fees from the new charges on the payroll account (from the same company that they supposedly put a hold on 2 months ago, on the account they supposedly closed) again and Pnc as a right to do this..And Jean is on vacation, the supervisor is away from her desk and I'll get a call back. PLEASE DO NOT open your business account here.I have spoken with several other business owners in the area and they all agree and will also be closing their accounts with PNC. THEY ARE THEIVES AND WILL TAKE EVERY DOLLAR FROM YOUR POCKET!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
15 of 21 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Amy123, Aug. 08, 2013
I cannot even believe this is a business let alone a bank! I have had my business account for about 3 months now with PNC and they have done absolutely nothing but steal every dollar I have placed in the account.I have "miscellanous withdraws" which the bank cannot explain.. which overdrafts the account $100-$200, every few days.. when I call to complain, I am on the automated system for 2-5 hours, or lied to by the branch supervisor jean, or told the person who knows what is going on is on "vacation" or not at their desk. They purposely change around your deposits and debits to overdraft the account.And also, the people working at the bank must all be family members of the person who does the hiring, because they all have the same rude attitutde and think they can talk to you like your doing them a favor by coming to their bank, as well as dress like theyre at a night club. They also make it a huge issue to cash a check there, they even told one of my employees that she could not cash her check (which was a PNC bank Check)without her passport and student id, although she already showed them her state issued drivers license.
To make matters worse, I have a payroll acoount and an operating account... For 2 months I have had an issue with a previous payroll company (who I am no longer with) That were actually the people who referred me to PNC,drawing money from my account. In June I reported this and asked for a hold to be put on them.Nothing was done, so I no longer put money in that account, I asked Jean to close the account. again nothing was done, I called and was promised a call back.. again nothing was done. Until all of my money was missing from my operating account so I went to the branch again( Keep in mind,I had to close my store to leave and go to the bank)I was told that this was withdrawn to cover the money taken from the payroll account, I threatened a police report.. So Jean gave me a hug, promised it would be fixed and they would no longer let these false charges be taken from my account and it would be closed and was told to just consider this "Growing pains" and "it will all be ok"...The money was refunded.But now with a $175.00 overdraft fee placed on the operating account. Again, furious I called the bank,andwas told by Jean "honey make a deposit to cover it for now and Ill refund the overdraft fees",i made the deposit.. the overdraft fees were never refunded and $96 was now taken out of the deposit for more overdraft fees... and I was told by Jean "sweetheart, I can only ask, I can't actually do it" So finally today, there is another $185 missing from my operating account.. after 2 days of phone calls, being placed on hold, promised a call back, disconnected... I am told that this money was taken out for more overdraft fees from the new charges on the payroll account (from the same company that they supposedly put a hold on 2 months ago, on the account they supposedly closed) again and Pnc as a right to do this..And Jean is on vacation, the supervisor is away from her desk and I'll get a call back. PLEASE DO NOT open your business account here.I have spoken with several other business owners in the area and they all agree and will also be closing their accounts with PNC. THEY ARE THEIVES AND WILL TAKE EVERY DOLLAR FROM YOUR POCKET!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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TAM INC
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by TAMINC, Aug. 05, 2013
On line banking- security is tough- get it right by second time or locked out!!
Ahoskie NC Branch of PNC tellers and other staff very helpful and give you a good feeling after you conduct your business.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ahoskie Branch at Ahoskie, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TAMINC, Aug. 05, 2013
On line banking- security is tough- get it right by second time or locked out!!
Ahoskie NC Branch of PNC tellers and other staff very helpful and give you a good feeling after you conduct your business.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ahoskie Branch at Ahoskie, NC
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Worst Customer Service EVER!!! Illegal Actions... Lawsuit to follow...
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by Freebird0021, Aug. 03, 2013
I have a checking account with PNC and I went into the Mount Washington, KY location this morning to cash 2 checks that (when totaled) equal a little over $500. I did not want the money deposited and I wanted cash. Keep in mind that I have a bank account with them and every other bank I have used always cashed my checks with no problem. Not only was the "bank drone" rude to me, but she proceeded to talk to me in a way that was judging and nothing professional. She told me she could not cash the checks even after locating my account and when I asked why she said, "The ATM makes the rules." When I laughed she handed me the checks back and told me to have a nice day. I called the hotline and filed a claim and shortly after went back into PNC to establish a business account... whereas the "branch manager" told me that I was "threatening" to her worker... and that as a result she was going to close my personal bank account. I told her that she was not authorized to close my account against my will. She wanted me to sign a piece of paper to close the account and I refused. I am going to file a lawsuit against PNC bank on the basis of discrimination and misandry (negative ill toward men). Also, I am pretty sure she will get fired... especially since I asked her what her goal was in closing my account after she acknowledged that I could just start another account at another PNC bank location... terrible customer service. At the end of the day I was a CUSTOMER who wanted to cash 2 checks and start a business account... and I ended up cashing NO CHECKS and having my account FORCE CLOSED against my will!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Mt. Washington Ky Branch at Mount Washington, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Freebird0021, Aug. 03, 2013
I have a checking account with PNC and I went into the Mount Washington, KY location this morning to cash 2 checks that (when totaled) equal a little over $500. I did not want the money deposited and I wanted cash. Keep in mind that I have a bank account with them and every other bank I have used always cashed my checks with no problem. Not only was the "bank drone" rude to me, but she proceeded to talk to me in a way that was judging and nothing professional. She told me she could not cash the checks even after locating my account and when I asked why she said, "The ATM makes the rules." When I laughed she handed me the checks back and told me to have a nice day. I called the hotline and filed a claim and shortly after went back into PNC to establish a business account... whereas the "branch manager" told me that I was "threatening" to her worker... and that as a result she was going to close my personal bank account. I told her that she was not authorized to close my account against my will. She wanted me to sign a piece of paper to close the account and I refused. I am going to file a lawsuit against PNC bank on the basis of discrimination and misandry (negative ill toward men). Also, I am pretty sure she will get fired... especially since I asked her what her goal was in closing my account after she acknowledged that I could just start another account at another PNC bank location... terrible customer service. At the end of the day I was a CUSTOMER who wanted to cash 2 checks and start a business account... and I ended up cashing NO CHECKS and having my account FORCE CLOSED against my will!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Mt. Washington Ky Branch at Mount Washington, KY
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by Amy123 2013-08-08 12:07:55
I find this review extremely helpful. I have had my business account for about 3 months now with PNC and they have done eabsolutely nothing but steal every dollar I have placed in the account.I have "miscellanous withdraws" which the bank cannot explain.. which overdrafts the account $100.$200, eery few days.. when I call to complain, I am on the automated system for 2-5 hours, or lied to by the branch supervisor jean, or told the person who knows what is going on is on "vacation" or not at their desk. They purposely change around your deposits and debits to overdraft the account.And also, the people working at the bank must all be family members of the person who does the hiring, because they all have the same rude attitutde and think they can talk to you like your doing them a favor by coming to there bank. They also make it a huge issue to cash a check there, they told one of my emloyees tha she could not cash her check (which was a PNC bank Check)without her passport and student id, although she already showed them her state issued drivers license.
To make matters worse, I have a payroll acoount and an operating account... For three months I have had an issue with a previous payroll company (who I am no longer with) drawing money from my account. In June I reported this and asked for a hold to be put on them.Nothing was done, so i no longer put money and that account, I asked Jean to close the account. again nothing was done, I called and was promised a call back.. again nothing was done. Until all of my money was missing from my operating account so I went to the branch again( Keep in mind,I had to close my store to leave and go to the bank)I was told that this was withdrawn to cover the money taken from the payroll account, I threatened a police report.. So Jean gave me a hug, promised it would be fixed and they would no longer let these false charges be taken from my account and it would be closed.The money was refunded.But now with a $175.00 overdraft fee placed on the operating account. Again, furious I called the bank,andwas told by Jean "honey make a deposit to cover it for now and Ill refund the overdrafy fees",i made the deposit.. the overdraft fees were never refunded.. and I was told by Jean "sweetheart, I can only ask, I can't actually do it" So finally today, there is another $185 missing from my operating account.. after 2 days of phone calls, being placed on hold, promised a call back, disconnected... I am told that this money was taken out for more overdraft fees from the new charges on the payroll account (from the same company that they supposedly put a hold on 2 months ago, on the account they supposedly closed) again and Pnc as a right to do this..And Jean is on vacation, the supervisor is away from her desk and I'll get a call back. I am also filing a lawsuit. PLEASE consider it a blesssing that you did NOT open your business account here.I have spoken with several other business owners in the area and they all agree and will also be closing their accounts with PNC. THEY ARE THEIVES AND WILL TAKE EVERY DOLLAR FROM YOUR POCKET!
To make matters worse, I have a payroll acoount and an operating account... For three months I have had an issue with a previous payroll company (who I am no longer with) drawing money from my account. In June I reported this and asked for a hold to be put on them.Nothing was done, so i no longer put money and that account, I asked Jean to close the account. again nothing was done, I called and was promised a call back.. again nothing was done. Until all of my money was missing from my operating account so I went to the branch again( Keep in mind,I had to close my store to leave and go to the bank)I was told that this was withdrawn to cover the money taken from the payroll account, I threatened a police report.. So Jean gave me a hug, promised it would be fixed and they would no longer let these false charges be taken from my account and it would be closed.The money was refunded.But now with a $175.00 overdraft fee placed on the operating account. Again, furious I called the bank,andwas told by Jean "honey make a deposit to cover it for now and Ill refund the overdrafy fees",i made the deposit.. the overdraft fees were never refunded.. and I was told by Jean "sweetheart, I can only ask, I can't actually do it" So finally today, there is another $185 missing from my operating account.. after 2 days of phone calls, being placed on hold, promised a call back, disconnected... I am told that this money was taken out for more overdraft fees from the new charges on the payroll account (from the same company that they supposedly put a hold on 2 months ago, on the account they supposedly closed) again and Pnc as a right to do this..And Jean is on vacation, the supervisor is away from her desk and I'll get a call back. I am also filing a lawsuit. PLEASE consider it a blesssing that you did NOT open your business account here.I have spoken with several other business owners in the area and they all agree and will also be closing their accounts with PNC. THEY ARE THEIVES AND WILL TAKE EVERY DOLLAR FROM YOUR POCKET!
by BigBill 2013-08-21 14:47:23
Same type experience. PNC is the WORST bank I have ever seen. Go to Huntington, we have been thrilled will the overall service since switching in January of this year!
by BigBill 2013-08-21 14:48:38
Go to Huntington, we did and have been happy ever since. I agree that PNC is the WORST!
Many Positives; One Major Negative - Please Read!
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by HarrisMaximus, Jul. 29, 2013
I have been going to PNC bank since before it changed over from National City. I usually go to the branch closer to where I live, but often times I will go to the one close to where I work in Worthington. This branch is excellent except in recent years the Worthington branch "adopted" a new branch manager. Not only is he rude to his coworkers by reprimanding them in front of customers, he also treats customers poorly. I came to understand quickly that his managerial skills leave something to be desired. I overheard him discussing personal information (address and account numbers) with another customer while we were waiting in line, which made me nervous. He actually expected the woman in line to share her information amongst others without a shred of privacy. Mind you I had no idea yet that he was the branch manager. Only after seeing him walking about a few times appearing to do little else than lower morale did I realize he worked there. Sadly, this was not an isolated incident such as a bad day or something. On numerous occasions he has turned me off of the bank entirely. On another note, the branch manager reveals security flaws and potential banking workarounds with customers which I find disconcerting. The teller staff, bankers, and assistant manager are excellent. The only issue I have is with the bank manager and his lack of professionalism. Sometimes the branch manager has too much time on his hands and will stand no more than 2 feet from me when I am filling out paperwork. I am unsure, but it appears he is reading what I am writing. I often find myself posing the question, "is he a wolf in sheep's clothing?" The Worthington, Ohio branch is most convenient for me because it fits best with my work schedule. However, I often consider blowing my lunch break once a week to go to another branch to avoid the uncomfortable experience.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Worthington Branch at Columbus, OH
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HarrisMaximus, Jul. 29, 2013
I have been going to PNC bank since before it changed over from National City. I usually go to the branch closer to where I live, but often times I will go to the one close to where I work in Worthington. This branch is excellent except in recent years the Worthington branch "adopted" a new branch manager. Not only is he rude to his coworkers by reprimanding them in front of customers, he also treats customers poorly. I came to understand quickly that his managerial skills leave something to be desired. I overheard him discussing personal information (address and account numbers) with another customer while we were waiting in line, which made me nervous. He actually expected the woman in line to share her information amongst others without a shred of privacy. Mind you I had no idea yet that he was the branch manager. Only after seeing him walking about a few times appearing to do little else than lower morale did I realize he worked there. Sadly, this was not an isolated incident such as a bad day or something. On numerous occasions he has turned me off of the bank entirely. On another note, the branch manager reveals security flaws and potential banking workarounds with customers which I find disconcerting. The teller staff, bankers, and assistant manager are excellent. The only issue I have is with the bank manager and his lack of professionalism. Sometimes the branch manager has too much time on his hands and will stand no more than 2 feet from me when I am filling out paperwork. I am unsure, but it appears he is reading what I am writing. I often find myself posing the question, "is he a wolf in sheep's clothing?" The Worthington, Ohio branch is most convenient for me because it fits best with my work schedule. However, I often consider blowing my lunch break once a week to go to another branch to avoid the uncomfortable experience.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Worthington Branch at Columbus, OH
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Great Service - Grayslake Branch
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by ddunne, Jul. 22, 2013
I use PNC for my business banking and my personal banking as well. I love the personal service that I get at this location. I was extremely disappointed when the Round Lake Beach branch closed, but the Grayslake location has really stepped up and filled their shoes better then I expected. Their fast, friendly service in processing all of my transactions has been great. Great Job PNC !!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Grayslake Branch at Grayslake, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ddunne, Jul. 22, 2013
I use PNC for my business banking and my personal banking as well. I love the personal service that I get at this location. I was extremely disappointed when the Round Lake Beach branch closed, but the Grayslake location has really stepped up and filled their shoes better then I expected. Their fast, friendly service in processing all of my transactions has been great. Great Job PNC !!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Grayslake Branch at Grayslake, IL
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Best bank in US
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by anwood2, Jul. 17, 2013
I have lived in many cities around the US, had many different personal, business, & loan dealings with various banks. I will never use another bank again. I value their honesty, integrity, & office environment. I would absolutely recommend the Richmond Rd location to anyone that would like to deal with people that hold the above qualities & themselves to a high standard of excellence.
Thanks again to PNC Richmond Rd location for treating me like an intelligent person!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Richmond Road Branch at Lexington, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby anwood2, Jul. 17, 2013
I have lived in many cities around the US, had many different personal, business, & loan dealings with various banks. I will never use another bank again. I value their honesty, integrity, & office environment. I would absolutely recommend the Richmond Rd location to anyone that would like to deal with people that hold the above qualities & themselves to a high standard of excellence.
Thanks again to PNC Richmond Rd location for treating me like an intelligent person!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Richmond Road Branch at Lexington, KY
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PNC is a NOT-well-oiled machine
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by PNCdoesntHaveAClue, Jul. 15, 2013
PNC is a big bank that is completely out-of-touch with customer care. Every time I go into the branch, many of the tellers and personal bankers continue to chat amongst themselves, rather than greeting you. Then they allow you to stand and wait, even if you're the only one in line, until they finish their conversations. On one occasion, I sat waiting 10 min. for the one non-busy personal banker to finish her personal, non-work-related conversation with another personal banker until anyone acknowledged me waiting. I left disgusted. If anyone at PNC is reading this, pls note: I would rather have GOOD, EFFICIENT, AUTHENTIC customer service than a free cup of designer coffee in the sitting area any day. For what you spend on coffee service to impress your customers you could hire a LOT of additional personal bankers to take care of customers better.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Brunswick Branch at Brunswick, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PNCdoesntHaveAClue, Jul. 15, 2013
PNC is a big bank that is completely out-of-touch with customer care. Every time I go into the branch, many of the tellers and personal bankers continue to chat amongst themselves, rather than greeting you. Then they allow you to stand and wait, even if you're the only one in line, until they finish their conversations. On one occasion, I sat waiting 10 min. for the one non-busy personal banker to finish her personal, non-work-related conversation with another personal banker until anyone acknowledged me waiting. I left disgusted. If anyone at PNC is reading this, pls note: I would rather have GOOD, EFFICIENT, AUTHENTIC customer service than a free cup of designer coffee in the sitting area any day. For what you spend on coffee service to impress your customers you could hire a LOT of additional personal bankers to take care of customers better.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Brunswick Branch at Brunswick, OH
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Personal contact
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by yingajeu, Jul. 11, 2013
I have had personal health issues since 2007 but have been able to maintain my payments except PNC Mortgage. I have worked very hard to keep payments current PNC started foreclosure in 2012. I was able to make the full payment before actual foreclosure. In 2012 I had another set back...robbery....that set me back again as I was FORCED to buy back the items stolen from me. It was the thief. the person who knowingly purchased the stolen goods and the attorneys who profited from my misfortune.
MY COMPLAINT: Try as I may, I have NEVER been able to make personal contact with any bank official to discuss my issues.
When I return calls to my "point of contact' they are NEVER available. I have completed pages and ages of forms, they never satisfy the person reviewing them. Now I am confronted again with foreclosure. The amount due: Approx
$6500.00 + attorney fees......What has happened to friendly, helpful and personal banking? I started with the predecessors of this bank in 1955....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, National City Center at Dayton, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby yingajeu, Jul. 11, 2013
I have had personal health issues since 2007 but have been able to maintain my payments except PNC Mortgage. I have worked very hard to keep payments current PNC started foreclosure in 2012. I was able to make the full payment before actual foreclosure. In 2012 I had another set back...robbery....that set me back again as I was FORCED to buy back the items stolen from me. It was the thief. the person who knowingly purchased the stolen goods and the attorneys who profited from my misfortune.
MY COMPLAINT: Try as I may, I have NEVER been able to make personal contact with any bank official to discuss my issues.
When I return calls to my "point of contact' they are NEVER available. I have completed pages and ages of forms, they never satisfy the person reviewing them. Now I am confronted again with foreclosure. The amount due: Approx
$6500.00 + attorney fees......What has happened to friendly, helpful and personal banking? I started with the predecessors of this bank in 1955....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, National City Center at Dayton, OH
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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This Bank loves fees
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by snookie, Jul. 03, 2013
This bank LOVES fees and they sneak them up on you overnight while the branches are closed. I have both a business and other personal accounts with PNC and have had nothing but problems: monthly merchant fees are debited to the account overnight at random without any advance notice from the bank.Daily batch reports (for credit card transactions) take 2 days to credit the account. BUSINESS OWNERS BEWARE: shop around for a bank first!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on PNC Bank, Pickerington Branch at Pickerington, OH
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby snookie, Jul. 03, 2013
This bank LOVES fees and they sneak them up on you overnight while the branches are closed. I have both a business and other personal accounts with PNC and have had nothing but problems: monthly merchant fees are debited to the account overnight at random without any advance notice from the bank.Daily batch reports (for credit card transactions) take 2 days to credit the account. BUSINESS OWNERS BEWARE: shop around for a bank first!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on PNC Bank, Pickerington Branch at Pickerington, OH
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Pnc manager North Dixie Drive
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by Cooper43, Jun. 15, 2013
short and to the point...I looked up the business hours not the drive thru hours for Pnc Bank for Saturday. The hours are posted 8:30 am to 1:00pm and I made a copy. I get there at 8:30am the first door is open the second is locked i understand that then the bank manager tells me the drive thru is open at 8:30 ok but that isnt what it says on the website and then she tries to make it seem like I am a idiot and I dont know what I am talking about very very rude.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Dixie Branch at Dayton, OH
8 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Cooper43, Jun. 15, 2013
short and to the point...I looked up the business hours not the drive thru hours for Pnc Bank for Saturday. The hours are posted 8:30 am to 1:00pm and I made a copy. I get there at 8:30am the first door is open the second is locked i understand that then the bank manager tells me the drive thru is open at 8:30 ok but that isnt what it says on the website and then she tries to make it seem like I am a idiot and I dont know what I am talking about very very rude.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Dixie Branch at Dayton, OH
8 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
3 comments. Add a comment
by wiyon3 2013-06-26 08:21:43
"an" idiot idiot a, e, I, o, u should have "an" 1st not an "a"!!!
by BobH 2013-07-01 10:47:20
Wow, thanks for that very helpful grammar lesson. The erroneous use of "a" really detracted from the fact that a bank manager was rude to a customer. Yes, I created an account just to point out that you need a new hobby. :eyeroll:
by thinkabit 2013-08-15 15:34:37
BobH, you are too funny! I'm laughing so hard because I also created an account today just because someone said something that just irritated the heck out of me. I feel like maybe I'm the one who needs a new hobby.. LOL! But I feel better having stated my piece and now I'll probably never use this site again.
Thanks for the laugh!
Thanks for the laugh!
Rude Branch Manager without by knowledge to help with anything.
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by Manipedi101, Jun. 14, 2013
Went in to check on the status of business account. Could not help us in figuring it out. Had our IDs with us. it wasnt good enough. She did not check our account number, instead she checks the business name. There were other business with similar names. I gave her a blank check with our business name and account number on it, instead she keeps asking us who is on the LLC. The business is "sole proprietor". It's irrelevant to why we went in but she kept bugging us for the LLC documents. We can close the account but we can't do anything else to it??? What a moron. We will open with a different bank and close with PNC. This is the branch manager. She was so rude and on her high horse. Don't waste your time with them.after four years of banking with PNC this is the end.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Drexel Hill Branch at Drexel Hill, PA
9 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Manipedi101, Jun. 14, 2013
Went in to check on the status of business account. Could not help us in figuring it out. Had our IDs with us. it wasnt good enough. She did not check our account number, instead she checks the business name. There were other business with similar names. I gave her a blank check with our business name and account number on it, instead she keeps asking us who is on the LLC. The business is "sole proprietor". It's irrelevant to why we went in but she kept bugging us for the LLC documents. We can close the account but we can't do anything else to it??? What a moron. We will open with a different bank and close with PNC. This is the branch manager. She was so rude and on her high horse. Don't waste your time with them.after four years of banking with PNC this is the end.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Drexel Hill Branch at Drexel Hill, PA
9 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by rickyriggins 2013-07-07 10:48:53
Closed my account because of the rude beaaches. Manager is an idiot. FEE AFTER FEE.
by crspring 2014-01-08 13:49:35
I had both a business and personal account with the PNC Drexel Hill branch for 15 years and NEVER had a problem like manipedi describes. All I can say is I was received with respect most of the time but everyone can have a bad day as long as they don't make a habit of them.
I am sure even manipedi has had a bad day but would not want their good name dragged through the mud because of it.
I am sure even manipedi has had a bad day but would not want their good name dragged through the mud because of it.
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