PNC Bank, Review

Convenient for the bank, not the customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hejman08, Apr. 10, 2012

I started with this Bank when it was National City, and followed it into PNC. Since then, I have attempted to open a savings account online, since PNC boasts its "great online service." I went through it all, allotting 150 dollars of my money from my checking to be deposited into the savings, and a hold was placed on that money. Now, I get to the part where all you have to do is print and sign and mail a card with your signature. Well, when I clicked their button to open and print the signature card, it crashed my browser, and now I have an open account with 150 dollars in it, to which I have no access. I call the line, waited for 26 minutes, and got told that the following were my options:
Drive all the way to a branch (about 20 minutes in traffic out of my way to get to one after work, the only time they're open I could go) and fill out the card, or I could wait 21 business days to get a new one mailed to me, or I could close the account, take a 25 dollar fee on it, and get mailed a check, which would cover 125 dollars, in 10 days. For a bank that supposedly prides itself on its ability to support online banking, they sure have a gem of a process for it, don't they? So, now, I will be wasting an extra hour of my life to probably go to this bank and get told the same crap and end up starting the whole process over. I'd just like to know one thing- how is it fair (and more importantly, not a felony) that when I try to open an account, the funds are INSTANTLY (and I mean it took 4 seconds) deducted from my account, but because of THEIR system screwing up, I lose out on 150 bucks for a month because of "requisitions?" (literally that's how the moron I talked to put it). Hardly customer friendly.

I've about had it with this bank. If I didn't have so many accounts feeding to and from this bank, I would have closed my accounts with these hacks and scammers long ago. I advise any one of you looking at a new bank to stay as far away from PNC as your options allow.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Perrysburg Branch at Perrysburg, OH
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Convenient for the bank, not the customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hejman08, Apr. 10, 2012

I started with this Bank when it was National City, and followed it into PNC. Since then, I have attempted to open a savings account online, since PNC boasts its "great online service." I went through it all, allotting 150 dollars of my money from my checking to be deposited into the savings, and a hold was placed on that money. Now, I get to the part where all you have to do is print and sign and mail a card with your signature. Well, when I clicked their button to open and print the signature card, it crashed my browser, and now I have an open account with 150 dollars in it, to which I have no access. I call the line, waited for 26 minutes, and got told that the following were my options:
Drive all the way to a branch (about 20 minutes in traffic out of my way to get to one after work, the only time they're open I could go) and fill out the card, or I could wait 21 business days to get a new one mailed to me, or I could close the account, take a 25 dollar fee on it, and get mailed a check, which would cover 125 dollars, in 10 days. For a bank that supposedly prides itself on its ability to support online banking, they sure have a gem of a process for it, don't they? So, now, I will be wasting an extra hour of my life to probably go to this bank and get told the same crap and end up starting the whole process over. I'd just like to know one thing- how is it fair (and more importantly, not a felony) that when I try to open an account, the funds are INSTANTLY (and I mean it took 4 seconds) deducted from my account, but because of THEIR system screwing up, I lose out on 150 bucks for a month because of "requisitions?" (literally that's how the moron I talked to put it). Hardly customer friendly.

I've about had it with this bank. If I didn't have so many accounts feeding to and from this bank, I would have closed my accounts with these hacks and scammers long ago. I advise any one of you looking at a new bank to stay as far away from PNC as your options allow.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Perrysburg Branch at Perrysburg, OH
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Great bank if you are RICH, Terrible if you are POOR.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Billy55, Apr. 09, 2012

PNC Bank has never been a good bank administratively. They make a lot of mistakes. The tellers at my home branch seem to be clueless to the rules. In fact every teller has their own set of rules. The bank manager is a very moody individual (that is putting it nicely). There is a financial advisor who does not know anything about his/her job. I can't believe he/she holds down a job! With the exception of two members of the staff everyone that works at my home branch seems confused by their job or just plain disagreeable.
Monetarily I have been Poor, Lower Middle Class, Middle Class, Upper Middle Class, and at one point very well off. The more money I had the better PNC Bank treated me. They would bend over backwards for me. They waved all fees for me, and made me a top priority. If for some reason I became overdrawn they would wave the $35.00 fee. If I called I never had to wait for someone to help me. There were no rules that applied to me, because I had a lot of money.  Then the economy crashed and I lost almost everything. I was now poor, and that's when it started. They started nickeling and diming me. When I would call to fix a problem which my account I was met with quite a bit of hostility. It didn't matter if I was talking to my branch or the PNC home office no one wanted to help me. Suddenly all the perks I had before were gone. If there was a disputed transaction it took forever to get fixed. I even got into a argument with my home branch manager when I called to get fees that were wrongly applied to my account exponged. He/She was screaming at me "What do you want me to do?" over and over again even though I had made it quite clear to him/her what I wanted he/she to do. I could got on and on about the problems but I think I have proven my point.
At this point I really do not want to have to switch to another bank. It would probably end up costing me a lot of money to change all of my accounts to another bank. My advice to any potential customers is this: If you are poor to middle class look elsewhere they do not care about you. If you are rich this is the bank for you!!!   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Bensalem Branch at Bensalem, PA
6 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

mr
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by nganlong, Apr. 04, 2012

i have been a account with this bank location about 17 years, recently the bank teller keep complain and question about my deposit in account. it seem to me they bother, so i have to leave this bank and go to another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Woodlawn Branch at Louisville, KY
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

OUTRAGED with PNC
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by markandnikki99, Mar. 29, 2012

My husband and I have been banking with the same for 12 years when it was MidAmerica never did we have any problems with our account. Now that is changed to PNC they have messed with our account without any notice. PNC changed my free checking account to a interest account so when we paid our bills and go under a certain balence they would charge us fees. I caught this before that happened went into the Downers Grove (75th and lemont) location demanded that be changed and also told them to put a note on my account to never change anything without our ok. The bank manager was ingorant to me about it. Now I received a letter that the bank was adding me to a automatic check ordering system. I recieved that letter on 2/29/2012 contacted the bank as it stated in letter to cancel is that day. Man on the phone gave me a hard time to cancel. Yesterday I recieved CHECKS in my mail that I did not order!!! NOW I am fedup with people taking advantage of our personal account. I took the unopened checks to the bank in Downers Grove told them again to take me off that system and to make sure I dont get charged for the checks. Man was ingorant told me lady you did not get charged so dont worry about it. I told him I know I will get charged they are not for free. Again was talked to in a ignorate manner he continued to put me down. Told me that I have never worked in a bank and dont know what I am talking about. GUESS what I checked my account this morning and GUESS who got a charge!!! I am pass mad I made an other call to the bank now have to wait until tomorrow to get that charge off my account get my money back in my account. Still waiting to hear back from the complaint department from yesterday. BEST ADVISE STAY AWAY FROM THIS BANK WE ARE NOW GOING TO CHANGE BANKS WE HAD ENOUGH OF THIS TYPE OF TREATMENT!!!!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Downers Grove -75th Branch at Downers Grove, IL
8 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Project Manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jamorim, Mar. 22, 2012

Thursday, 22 March 2012

This letter has been sent certified to the President of PNC bank Mr. James Rohr!

Dear Mr. Rohr,

I would like to take five minutes from your busy schedule, so I can give you a real experience of a customer who had to deal with one of your branches located at 2061 Route 57 Hackettstown, NJ 07840.

On March 22, 2012 at 10:00 AM, I went to the drive-thru to get $3,500 from my saving account. I welcomed by an aggressive lady who said: “the limit is $2,500”. I replied: “why you guys making it so difficult, how about if I get $2,500 now and then turn around and come back for another $2,500; would that be ok? I was being funny and in the same time learning about the policy and procedure. All sudden, another aggressive lady showed up on the screen and said: ”Now, you cannot get even a dollar, you have to come inside.”  WOW! So, I left, parked my car and came down to the branch to speak to the branch manager - I felt I am being punished.

I parked my car, went inside the branch and spoke to the branch manager. Another aggressive lady, who seemed to stereotype me based on my accent – she thought maybe I am someone who will not be able to reach you. She was not ready to listen to my story and after a few minutes, she managed to say: “I don’t know what happened there, I cannot hear from here. But, I do apologize if the teller said that to you.” I replied: “Ok, thank you and left.”

I went back to my car; then I remembered that I still need the money. I turned back to the drive-thru and I send my PNC bank card and driver licenses. The same lady came and said: “How can I help you?” I replied; I would like to get $2,500 from my saving account. She said: “You are creating suspicion and you have to come inside as I told you. She closed the screen and sent me back my card without giving me any opportunity.” I took my card and my driver license and left with two thoughts in mind. One, I will be writing this letter to you and two, I will be closing my accounts and I will never ever deal with PNC bank again.

A little about me, I have been with PNC bank since it used to be Chemical bank – never had an issue. I deal with PNC bank in Princeton “500 college road west” all time, and they know me by name. In fact, I take Donuts and cookies to the staff once a while, call them and ask about me. I have an MBA and I am a director of information technology in a pharmaceutical company; I deal with business and customers on a daily basis and solve issues and make sure customers are happy. My experience today with your branch was horrible and I am very disappointed. Not sure whether my last name or my accent had created all this or just a poor customer service.

I hope to hear from you soon and please let me know what should I do next.
 


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hackettstown Branch at Hackettstown, NJ
13 of 19 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

neverPNC
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PNCequals0dollars, Mar. 15, 2012

I received a phone call from one of the staff recommending that I switch Checking acct products.She stated they had changed their checking accts and to keep receiving Points I would have to switch.I asked if there were any fees associated with this acct and her answer was NO....5 months later the fees started.When I called to ask about the fees the Branch manager told me I had to meet certain criteria for a no fee acct.To apologize she didnt take off the fees but sent me a $15.00 pnc gift card.To make matters worse the gift card would never work,so I sent it back and asked them not to bother sending another GIFT CARD.We have had quite a few negative transactions with this PNC.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Bridgetown Branch at Cincinnati, OH
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Criminal
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PNCrooks, Mar. 15, 2012

PNC Bank is the worst of all worst Banks... It should be against the law the way they do banking and their fees.  They take debits before credits on the same day service.  Then if you are short even $5.00 they will charge you $35.00 for each item that came in that day then they give you credit for the deposit.  OUTRAGEOUS... Congress needs to put a stop to this type of Banking Business. Cost Me $122 in return check fees because I was short $5.00 ...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Herndon Branch at Herndon, VA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Lots of Red Tape and Confusion
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tiredofredtape, Mar. 12, 2012

It took us over 9 months to refinance our house.  Our credit is just about perfect and have never made a late payment.  Our mortgage is only 1/3 of the appraised price as well.  Originally denied us for no reason, just said "We do not have the loan package you are applying for."  They ran our credit 15+ times which of course negatively impacted us.  We finally closed and now every month they call us on the 2nd or 3rd day of the month and advise us we are late.  Our mortgage payment is due between 1-15th.  They are actually rude about it too!  It was a very miserable, time consuming and costly mistake to refinance with them.  We should have taken our business somewhere else.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harlem Avenue Financial Center at Chicago, IL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Carge to cash their check
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by notPNC, Mar. 10, 2012

Went to a branch to cash a check given my by a local business that gave me a PNC check on its account.  The cashier told me that there would be a $10 check cashing fee since I didn't have an account with their bank.  What a ripoff!  It is their customer's check written on their bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Annandale Office at Annandale, VA
4 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Rip off
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pncsucks, Mar. 03, 2012

Opened a no-minimum balance checking account. But charged over $200 for "balance falling under minimum balance". Need a lawyer to fight these scammers

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Greenbriar @ Giant Branch at Fairfax, VA
3 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Do not bank with PNC!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by browneyed, Feb. 13, 2012

At the account opening the representatives were very pleasant and answered all our questions. We did not use the account for a few weeks but when we tried to we found my husbands payroll check was put on hold for several days. Each day we tried to call and work this out we would get a different answer. We would be promised they would be available the next day, which would come and go just to be promised the same thing again for the next day. The representatives were condescending and rude. Much more interested in passing the blame then resolving the situation.
PNC makes promises but does not keep them. PNC's staff is untrained and has terrible customer service.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Fruitville Pike Branch at Lancaster, PA
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Cheating customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Novi, Feb. 03, 2012

I had four CD's that matured on 10/24/11, on Nov 7 I visited the branch to see if the money could move to my checking account since the CD's had matured. I explicitly asked the agent that the CD's were not automatically renewed and that there was no penalty of any charges to withdraw from my CDs. She confirmed that there would be no charges and remitted the amounts to my checking account.
I never received a full statement showing the total interest, but I believed that the banks won't cheat customers and will remit the full amount due.
However, when I received my 1099, it shows penalty on all four CD's. I feel completely cheated by PNC. I called the 888 number listed on the 1099 but not one person was able to explain and the branch ofcourse closes by 5PM so normal people cannot even transact business.
If PNC wants to raise money, they should ask for charity and not cheat customers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, 10 Mile/Meadowbrook Branch at Novi, MI
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Mortgage loan servicing
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by llrl, Nov. 22, 2011

Have had my mortgage loan for 21 years. Behold our poor economy, loss of work, and decrease in pay. I suddenly got behind 3 months of payments. I kept in touch with PNC all the way and they agreed on my catch up date. I sent the funds in and they accepted but did not apply them. Two solid months after my account was brought current , I was told that it was now in foreclosure because they added over $2,000 in attorney fees. This is the help I got .

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fort Wright Branch at Covington, KY
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

I'm moving our accounts
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hisssss, Nov. 14, 2011

I  had  great rapport and service  when my branch  was Nat'l City Bank, when PNC took over  I had many problem.  A teller cut up the  wrong debit card when I was consolidating and it cost me over $300 in late charges to correct.  The branch  mngr was only to return $100 of the 'insufficient' charges.  Closing an account by phone I was not told it would take 3 days to actually close the account, two charges went through casting me another $70.  I was  with my branch for 27years & had great service.  I cannot afford to keep my money with PNC an am looking for a credit union and will move our personal, savings, ira & business accounts.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Ann Arbor Downtown Branch at Ann Arbor, MI
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Worst Bank!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by fabulousbenjamin, Oct. 17, 2011

Worst Bank!   If you want a long line and lying bankers , go there.   Don't truest PNC!  Never!  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on PNC Bank, State College @ Giant Branch at State College, PA
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Not the best branch by far
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hourspermile, Oct. 13, 2011

Always was one of the worst branches even when it was National City. Long waits. Too few tellers. People busying themselves at their booths while you stand and wait. I think they finally are trying to fix it, but they have a lot of hard feelings to heal.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mayfield Richmond Branch at Cleveland, OH
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

R U KIDDING ME
Overall Rating
Other Services
by SRP4, Oct. 06, 2011

Sent my son to cash a check for me today as i just had knee surgery and could not go. I signed the back and he signed it as well when he got there. I called and told PNC what we were doing as well. We have been banking there for 10 years and they really should know is by now.My son was told they couild not cash the check cause i was not there even though i called they needed my (Id) since the check was made to me.R U KIDDING ME? where is the personal service you are suppose to get? There is only one person at this location that can do anything for me. She came from the PNC across the street. Where did all the old people go and why? Maybe they got treated poorly as well. Also my son recently withdrew his money from PNC and went somewhere else cause PNC on more  then once put his deposited into my account and made his overdrawal. When he called PNC he was told he needed to come to the bank along with me to fix what they had done wrong. I have no time for such nonsence My time is money.... I am so DONE with PNC.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harrodsburg Road Branch at Lexington, KY
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

R U KIDDING ME
Overall Rating
Other Services
by SRP4, Oct. 06, 2011

Sent my son to cash a check for me today as i just had knee surgery and could not go. I signed the back and he signed it as well when he got there. I called and told PNC what we were doing as well. We have been banking there for 10 years and they really should know is by now.My son was told they could not cash the check cause i was not there. Even though i called they needed my (Id) since the check was made to me. R U KIDDING ME? where is the personal service you are suppose to get? There is only one person at this location that can do anything for me. She came from the PNC across the street. Where did all the old people go and why? Maybe they got treated poorly as well. Also my son recently withdrew his money from PNC and went somewhere else cause PNC more then once put his deposit into my account and made his account negative. When he called PNC he was told he needed to come to the bank along with me to fix what they had done wrong. I have no time for such nonsence My time is money.... I am so DONE with PNC. My husband went and they cashed it???? Still made out to me and i was not there.... Reallly??? NOT GOOD

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Harrodsburg Road Branch at Lexington, KY
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Bank Manager
Overall Rating
Other Services
by Kathya4528, Sep. 30, 2011

My daughter went to the bank to deposit money INTO my account and they told her she couldn't deposit money INTO my account unless she had my account number.  When she got the account number, they told her I would have to be present to put money INTO my account.  Are you kidding me??  Now I have a couple of checks that are going to bounce and I am not very happy about this at all.  If this is the way you do business, I will be looking for a new bank.

Kathleen A Dickson
433 Country Vineyard Dr
Valrico, FL  33594
813-684-4528 (home)
813-787-6650 (cell)

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Brandon Boulevard Branch at Brandon, FL
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment