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PNC Bank, Review
PNC Bank, Review
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by Lawrence69, Mar. 28, 2014
I' m Just a little Ticked off when I go up there to try to cash a check written out to Me by my mother who' s been at that branch for a number of years. there was plenty enough in the account to cover the check and I had all the proper ID. the teller said I have to come back tomarrow, which is now today because she said I couldn, t do it through the drive through window and the inside was closed at that time. I have been through there hundreds of times before. Time to tell my mother to get her money out.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Stein-Massilon Branch at Akron, OH
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Lawrence69, Mar. 28, 2014
I' m Just a little Ticked off when I go up there to try to cash a check written out to Me by my mother who' s been at that branch for a number of years. there was plenty enough in the account to cover the check and I had all the proper ID. the teller said I have to come back tomarrow, which is now today because she said I couldn, t do it through the drive through window and the inside was closed at that time. I have been through there hundreds of times before. Time to tell my mother to get her money out.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Stein-Massilon Branch at Akron, OH
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Worst bank EVER!
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by Pncishorrible, Mar. 27, 2014
I ABSOLUTELY HATE THIS BANK!! I have never been a personal account holder but my job used them because they were the closest. Everyone moves at their own pace and are never able to provide you with answers. Not to mention screwing up deposits!! Then just today I needed to deposit money into a friend's account so she could put gas in her car when she got off of work. I wasn't requiring any information, simply making a counter deposit. I wasted an hour lunch break just trying to deposit $10 into her account because they claimed that for security purposes I needed an account number. What?!? I wasn't asking for money nor any of her information. Giving her name wasn't enough even though I could verify her address. It was the dumbest thing ever. Not only was it a HUGE inconvenience, my friend got in trouble because I had to call her job.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Great Neck Branch at Virginia Beach, VA
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Overall Rating Office Environment & Staff Other Servicesby Pncishorrible, Mar. 27, 2014
I ABSOLUTELY HATE THIS BANK!! I have never been a personal account holder but my job used them because they were the closest. Everyone moves at their own pace and are never able to provide you with answers. Not to mention screwing up deposits!! Then just today I needed to deposit money into a friend's account so she could put gas in her car when she got off of work. I wasn't requiring any information, simply making a counter deposit. I wasted an hour lunch break just trying to deposit $10 into her account because they claimed that for security purposes I needed an account number. What?!? I wasn't asking for money nor any of her information. Giving her name wasn't enough even though I could verify her address. It was the dumbest thing ever. Not only was it a HUGE inconvenience, my friend got in trouble because I had to call her job.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Great Neck Branch at Virginia Beach, VA
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by bmac83 2014-03-28 10:59:58
While you may find it frustrating that the representatives at the bank were unable to provide the information you wanted, consider the following scenario. You have an account at the bank and your current spouse or significant other does not know about it. It is your legal right to have that bank account and the responsibility of that bank to not only protect your information against others, but to also maintain the confidentiality of what you do (or do not) possess with them. Something as simple as making a five dollar deposit can get one all the information they need. That individual now knows that you have an account at that institution and can work to now garner more information. This is why it is required that you provide an account number to make a deposit, that indicates that the account signer as already entrusted you with that information.
Love this Branch
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by Bank4me, Mar. 15, 2014
I'm a business owner in the area of Hackettstown, and have always found them to be welcoming and polite. I have to say the turn over in staff has been often and hard to get to know. There are four individuals that are common and am thrilled with the service. It's a tough industry when the employees don't have a say in policies and changes. They have to follow the rules. Please keep smiling and doing that great job when you have unpleasant people verbally accosting you. Rise above and keep giving that great service. You make my day when I enter and am greeted with a smile.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hackettstown Branch at Hackettstown, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bank4me, Mar. 15, 2014
I'm a business owner in the area of Hackettstown, and have always found them to be welcoming and polite. I have to say the turn over in staff has been often and hard to get to know. There are four individuals that are common and am thrilled with the service. It's a tough industry when the employees don't have a say in policies and changes. They have to follow the rules. Please keep smiling and doing that great job when you have unpleasant people verbally accosting you. Rise above and keep giving that great service. You make my day when I enter and am greeted with a smile.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hackettstown Branch at Hackettstown, NJ
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Very helpful
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by cfrancis, Mar. 14, 2014
Great customer service and they make you feel important when you walk through the door.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fort Lee Branch at Fort Lee, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cfrancis, Mar. 14, 2014
Great customer service and they make you feel important when you walk through the door.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fort Lee Branch at Fort Lee, NJ
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GThomas
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by Gthomas, Mar. 10, 2014
I needed a cashier's check reissued and Phil was extraordinarily helpful. When I came by a couple days later to pick it up, he and Ashley not only remembered my name but also completed everything within a matter of minutes- no wait and no hassle. The customer experience here is wonderful and I am so pleased to have such a helpful, community environment.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Glenside Branch at Glenside, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Gthomas, Mar. 10, 2014
I needed a cashier's check reissued and Phil was extraordinarily helpful. When I came by a couple days later to pick it up, he and Ashley not only remembered my name but also completed everything within a matter of minutes- no wait and no hassle. The customer experience here is wonderful and I am so pleased to have such a helpful, community environment.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Glenside Branch at Glenside, PA
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James Randolph
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by randolje, Mar. 07, 2014
My experience with PNC Bank employees has been great and very encouraging and kind.
However my experience with the Manager of 5450 Johnson Road Michigan City branch has been cold, insensitive, unhelpful and negative. I called the branch manager on Friday march 7th around 2:30pm regarding our Higher Ground account to see if she would consider reversing fees due to the bank taking 650.00 from our account and her answer was cold, insensitive and unhelpful. This branch manager was not at all open to consider any options or making any suggestions. I was very offended when she stated that it was not the banks fault that put us in a overdraft situation, but our fault because we switched merchant services. The branch manager told me that she would not reverse the fees and did not offer any consideration of any other means. Her customer service was terrible and offensive. I want to meet with someone that is in a supervisory capacity over this branch manager please. I would like a phone call or email from a superior asap please. My email is randolje@gmail.com and my phone number is 219-576-4283. Thank you for your assistance.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Michigan City at Michigan City, IN
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Overall Rating Office Environment & Staff Other Servicesby randolje, Mar. 07, 2014
My experience with PNC Bank employees has been great and very encouraging and kind.
However my experience with the Manager of 5450 Johnson Road Michigan City branch has been cold, insensitive, unhelpful and negative. I called the branch manager on Friday march 7th around 2:30pm regarding our Higher Ground account to see if she would consider reversing fees due to the bank taking 650.00 from our account and her answer was cold, insensitive and unhelpful. This branch manager was not at all open to consider any options or making any suggestions. I was very offended when she stated that it was not the banks fault that put us in a overdraft situation, but our fault because we switched merchant services. The branch manager told me that she would not reverse the fees and did not offer any consideration of any other means. Her customer service was terrible and offensive. I want to meet with someone that is in a supervisory capacity over this branch manager please. I would like a phone call or email from a superior asap please. My email is randolje@gmail.com and my phone number is 219-576-4283. Thank you for your assistance.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Michigan City at Michigan City, IN
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Rude!! Horrible Service
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by Wigglesone, Mar. 07, 2014
EditYour Name reviewed PNC Bank
Mar 07, 2014
1 out of 5 marksBad Service, Poor Customer Interaction and Turn off of potential customer.
I went into the local Auburn, Indiana branch to cash a check that was drawn on PNC. I had waited for this check for quite awhile. It was a big deal and I was hoping to scope out PNC as I am looking into opening another account.
I presented the check with a U.S. Passport and a valid Indiana drivers license. I was told there was an issue with my signatures that they do not match. My passport was issued almost 10 years ago. However, I clearly look like the person in the id. It was brought to the managers attention.
The teller Tabitha, indicated that I shouldn't be upset because I had another bank elsewhere and I could have deposited it there. This check was drawn on their bank, with funds available, with presentable ID's, and that I had considered their bank for further accounts.
The head teller Adriana, tried to insist she was the manager of this branch, while it was clearly noted that Jason Burke was noted as the manager. Very poor service and rude attitude. She was extremely condescending and tried to justify the lengthy wait for my check to be cashed.
Jason Burke, the manager was somewhat professional. However he was inept in the service area. Instead of calling the County clerk that had issued my check. He had to go line by line by line on the checks to make sure this was legitimate. I have been in customer service for 20 + years. Mostly in the financial industry and started in banking. I have never been so appalled at how I was treated. Just so the bank wouldn't have the funds taken out. However they lost at least one potential customer. Me. And I am using social media to let this be known as well.
I had also contacted the Regional manager for PNC Bank Steve Walter and as of yet, he has not returned my call. Beware! PNC has horrible service. Especially the Auburn, Indiana PNC Branch!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Auburn Branch at Auburn, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Wigglesone, Mar. 07, 2014
EditYour Name reviewed PNC Bank
Mar 07, 2014
1 out of 5 marksBad Service, Poor Customer Interaction and Turn off of potential customer.
I went into the local Auburn, Indiana branch to cash a check that was drawn on PNC. I had waited for this check for quite awhile. It was a big deal and I was hoping to scope out PNC as I am looking into opening another account.
I presented the check with a U.S. Passport and a valid Indiana drivers license. I was told there was an issue with my signatures that they do not match. My passport was issued almost 10 years ago. However, I clearly look like the person in the id. It was brought to the managers attention.
The teller Tabitha, indicated that I shouldn't be upset because I had another bank elsewhere and I could have deposited it there. This check was drawn on their bank, with funds available, with presentable ID's, and that I had considered their bank for further accounts.
The head teller Adriana, tried to insist she was the manager of this branch, while it was clearly noted that Jason Burke was noted as the manager. Very poor service and rude attitude. She was extremely condescending and tried to justify the lengthy wait for my check to be cashed.
Jason Burke, the manager was somewhat professional. However he was inept in the service area. Instead of calling the County clerk that had issued my check. He had to go line by line by line on the checks to make sure this was legitimate. I have been in customer service for 20 + years. Mostly in the financial industry and started in banking. I have never been so appalled at how I was treated. Just so the bank wouldn't have the funds taken out. However they lost at least one potential customer. Me. And I am using social media to let this be known as well.
I had also contacted the Regional manager for PNC Bank Steve Walter and as of yet, he has not returned my call. Beware! PNC has horrible service. Especially the Auburn, Indiana PNC Branch!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Auburn Branch at Auburn, IN
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Rude employees.
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by NelsonStepanyan, Feb. 28, 2014
I went in to get cash out of my account cause my atm card was expired and even though the check I deposited couple days ago was showing available they told me they can not give me money first cause the check was not available second they dont know me, I dont know what that suppose to mean We dont know you, like I could be doing something bad or what??? I called customer service and the lady I spoke with said that your money is available and you can withdraw all of it if you like. While I was on the phone with customer service I walked back to the bank and told them if they would like to talk with customer service and verify the fact that the money is available and the big lady with glasses who looked like to be branch manager rudely told me that she is not going to talk to anyone and that she does not care that the money is available, she said that it is entirely up to her to make decision. She was very Rude. It felt like it was her money that I was asking for. Also for all of you to know IF YOU ARE FOREIGNER HIGHLY ADVISED NOT TO GO THIS BRANCH THIS PEOPLE CLEARLY DONT LIKE FOREIGNER, if you have to go than choose other branch drive up to fenwick island they are much nicer. This bank has very bad customer service, my advise go with BANK OF AMERICA so if you travel they got branches all over the country.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Ocean City Branch at Ocean City, MD
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NelsonStepanyan, Feb. 28, 2014
I went in to get cash out of my account cause my atm card was expired and even though the check I deposited couple days ago was showing available they told me they can not give me money first cause the check was not available second they dont know me, I dont know what that suppose to mean We dont know you, like I could be doing something bad or what??? I called customer service and the lady I spoke with said that your money is available and you can withdraw all of it if you like. While I was on the phone with customer service I walked back to the bank and told them if they would like to talk with customer service and verify the fact that the money is available and the big lady with glasses who looked like to be branch manager rudely told me that she is not going to talk to anyone and that she does not care that the money is available, she said that it is entirely up to her to make decision. She was very Rude. It felt like it was her money that I was asking for. Also for all of you to know IF YOU ARE FOREIGNER HIGHLY ADVISED NOT TO GO THIS BRANCH THIS PEOPLE CLEARLY DONT LIKE FOREIGNER, if you have to go than choose other branch drive up to fenwick island they are much nicer. This bank has very bad customer service, my advise go with BANK OF AMERICA so if you travel they got branches all over the country.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Ocean City Branch at Ocean City, MD
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PNC Warrenton MO
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by Chelsea, Feb. 22, 2014
I really love banking with PNC! Every branch of PNC I have been to always have really friendly and informative associates, and they really make you feel like part of a community! I largely prefer PNC over Regions who I used to bank with.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Warrenton Branch at Warrenton, MO
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Chelsea, Feb. 22, 2014
I really love banking with PNC! Every branch of PNC I have been to always have really friendly and informative associates, and they really make you feel like part of a community! I largely prefer PNC over Regions who I used to bank with.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Warrenton Branch at Warrenton, MO
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Very rude and incompetent manager
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by london89, Feb. 21, 2014
The overweight lady who seemed also to be a manager had an attitude from the moment we walked into this Port Orange branch of pnc bank. Shannon (?) rudely asked to put away an electronic cigarette my husband had in his hands, claiming she's not gonna talk to us otherwise. She didn't give any proper explanation of her behavior neither other than claiming it somehow offends her. Later she offered us to sign up for a card, but couldn't answer simple questions about it. She couldn't even tell us if we can use this card to make online payments or sell stuff over internet and get paid through PayPal. At the same time she was trying to do lots of small unrelated talks, and very unwillingly talked about the having account in their bank. At the end she seemingly felt uncomfortable in front of her employees being unable to answer simple questions every person working in a bank an being trusted with money should know and refused to open an account for us at all. When asked what is the reason for her refusal, she started talking something about opening an account is being a privilege... We just said whatever and went to the wells Fargo across the street and had a nice customer service and an account opened in 5 minutes.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Port Orange Branch at Port Orange, FL
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby london89, Feb. 21, 2014
The overweight lady who seemed also to be a manager had an attitude from the moment we walked into this Port Orange branch of pnc bank. Shannon (?) rudely asked to put away an electronic cigarette my husband had in his hands, claiming she's not gonna talk to us otherwise. She didn't give any proper explanation of her behavior neither other than claiming it somehow offends her. Later she offered us to sign up for a card, but couldn't answer simple questions about it. She couldn't even tell us if we can use this card to make online payments or sell stuff over internet and get paid through PayPal. At the same time she was trying to do lots of small unrelated talks, and very unwillingly talked about the having account in their bank. At the end she seemingly felt uncomfortable in front of her employees being unable to answer simple questions every person working in a bank an being trusted with money should know and refused to open an account for us at all. When asked what is the reason for her refusal, she started talking something about opening an account is being a privilege... We just said whatever and went to the wells Fargo across the street and had a nice customer service and an account opened in 5 minutes.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Port Orange Branch at Port Orange, FL
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james osborne
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by Jimo, Feb. 17, 2014
Sure is hard to find a branch office. Guess it is no problem if you drive on the street that PNC is on.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Radio Road Branch at Naples, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Other Servicesby Jimo, Feb. 17, 2014
Sure is hard to find a branch office. Guess it is no problem if you drive on the street that PNC is on.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Radio Road Branch at Naples, FL
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Mrs Marge Hein
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by MargeH, Feb. 14, 2014
My aunt passed away and my mom was executor. When my mom went to closeout the account, has had nothing but problems. Aurielle(?) bank mgr does not know anything about customer service. She has had my mom downbthere 2x with an appt and was not even there. A meeting and a class or something. Really? Then why make the sppointment!!! Disrespectful and totally unacceptable!!!!! Has she ever closed out an account from a deceased account?? Probsbly not!!!! I will never bank with PNC and tell everyone I know!!!
* this reviewer has be with this bank for <6 months
* this review was made on PNC Bank, West Oklahoma Avenue Branch at Milwaukee, WI
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Overall Ratingby MargeH, Feb. 14, 2014
My aunt passed away and my mom was executor. When my mom went to closeout the account, has had nothing but problems. Aurielle(?) bank mgr does not know anything about customer service. She has had my mom downbthere 2x with an appt and was not even there. A meeting and a class or something. Really? Then why make the sppointment!!! Disrespectful and totally unacceptable!!!!! Has she ever closed out an account from a deceased account?? Probsbly not!!!! I will never bank with PNC and tell everyone I know!!!
* this reviewer has be with this bank for <6 months
* this review was made on PNC Bank, West Oklahoma Avenue Branch at Milwaukee, WI
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by baileygirl 2014-02-18 11:25:54
If this is the same woman who is "Manager" there,,,,I am not surprised,,as my mom has passed away,,and my stepdad is executor of the account. He really is incompetent with handling this,,but my brothers were there to see what was going on,,and I was told she was extremely rude to them.
I had went to a pnc bank around where I am near, Millersville, and the lady Bonnie at the time was sooo pleasant and helpful. I hesitate going to the one on Duke as we the beneficiaries are still waiting and do not know what is going on.
I had went to a pnc bank around where I am near, Millersville, and the lady Bonnie at the time was sooo pleasant and helpful. I hesitate going to the one on Duke as we the beneficiaries are still waiting and do not know what is going on.
Mrs Marge Hein
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by MargeH, Feb. 14, 2014
My aunt passed away and my mom was executor. When my mom went to closeout the account, has had nothing but problems. Aurielle(?) bank mgr does not know anything about customer service. She has had my mom downbthere 2x with an appt and was not even there. A meeting and a class or something. Really? Then why make the sppointment!!! Disrespectful and totally unacceptable!!!!! Has she ever closed out an account from a deceased account?? Probsbly not!!!! I will never bank with PNC and tell everyone I know!!!
* this reviewer has be with this bank for <6 months
* this review was made on PNC Bank, West Oklahoma Avenue Branch at Milwaukee, WI
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Overall Ratingby MargeH, Feb. 14, 2014
My aunt passed away and my mom was executor. When my mom went to closeout the account, has had nothing but problems. Aurielle(?) bank mgr does not know anything about customer service. She has had my mom downbthere 2x with an appt and was not even there. A meeting and a class or something. Really? Then why make the sppointment!!! Disrespectful and totally unacceptable!!!!! Has she ever closed out an account from a deceased account?? Probsbly not!!!! I will never bank with PNC and tell everyone I know!!!
* this reviewer has be with this bank for <6 months
* this review was made on PNC Bank, West Oklahoma Avenue Branch at Milwaukee, WI
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Cut above the rest
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by HappyCamper3, Feb. 14, 2014
The tellers at PNC are the BEST tellers in the business--I live and bank in Frederick, MD and ALL of the tellers at the Westview and Ballenger branches are super helpful and nice. Miguel at the Westview branch is the friendliest teller I've ever met.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HappyCamper3, Feb. 14, 2014
The tellers at PNC are the BEST tellers in the business--I live and bank in Frederick, MD and ALL of the tellers at the Westview and Ballenger branches are super helpful and nice. Miguel at the Westview branch is the friendliest teller I've ever met.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Highly recommended
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by happyperson14, Feb. 13, 2014
I'am the P.O.A. of my father banking.I had to go there alot of different time to get bank statements for 5 years plus other accounts my father had.
I don't know another bank that would help you as much as they did an not charge for all the paper work they had to do.
I myself deal with 2 other banks an wouldn't know if they would have help this much..
Linda was a life saver..
That so much.
Brenda Swarr
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mount Joy Branch at Mount Joy, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby happyperson14, Feb. 13, 2014
I'am the P.O.A. of my father banking.I had to go there alot of different time to get bank statements for 5 years plus other accounts my father had.
I don't know another bank that would help you as much as they did an not charge for all the paper work they had to do.
I myself deal with 2 other banks an wouldn't know if they would have help this much..
Linda was a life saver..
That so much.
Brenda Swarr
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mount Joy Branch at Mount Joy, PA
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Just a LAME bank!
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by jayshawn, Feb. 10, 2014
Their ATM Machine gave me TWO "incomplete" transaction errors when I tried to withdraw 145.00 and 100.00. Charged me the 3.00 fee for both transactions and deducted the amount from my bank account but NEVER gave me any money. Went inside and talked with manager, and not only was she uncaring, not helpful, and unprofessional, but she was just lame in my opinion. Said it was nothing she could do. No information on who owns the machine or any other information on what to do. Since I was not a PNC customer, I was treated like trash. I will NEVER become their customer after this incident. Just lame and a GHETTO bank!
* this review was made on PNC Bank, East Broadway Branch at Louisville, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jayshawn, Feb. 10, 2014
Their ATM Machine gave me TWO "incomplete" transaction errors when I tried to withdraw 145.00 and 100.00. Charged me the 3.00 fee for both transactions and deducted the amount from my bank account but NEVER gave me any money. Went inside and talked with manager, and not only was she uncaring, not helpful, and unprofessional, but she was just lame in my opinion. Said it was nothing she could do. No information on who owns the machine or any other information on what to do. Since I was not a PNC customer, I was treated like trash. I will NEVER become their customer after this incident. Just lame and a GHETTO bank!
* this review was made on PNC Bank, East Broadway Branch at Louisville, KY
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by HappyCamper3 2014-02-14 09:37:51
...then why did you rate the Westview branch in Frederick, MD? It's awesome!
treated very rude at the at the Thiensville Branch Bank
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by CLLG, Feb. 08, 2014
I work for a property management company and I was helping out at a Senior complex, and laundry quarters had not been deposited for a while. The maintenance tech and I put the very heavy quarters in two buckets to get them to the bank before the weekend we took them to the Glendale bank and they were very kind but said they didn't have a coin counter. They gave us the address of a few PNC Banks in the area, and said they were open till 6:00pm on Friday.The very kind banker even carried the buckets back to the car for us. We left the quarters in my car and decided I would take them to the Thiensville PNC on my way home, as I live 30 miles north of Glendale. At 5:00 I arrived at the Thiensville Bank and carried one very heavy bucket into the bank, I was greeted by the manager woman and told her I had several quarters that need to be deposited. She looked at he bucket and said it may take a while and I would have to wait I said that was fine and that i had some more in the car and asked her if anyone could help me carry it in, she looked at me with a smirk and said not really, so she gave me a bag to but some in. i went back to the car and put some of the quarters in the bag and carried in both the bag and another very heavy bucket. As I set the quarters down the manager came over to me and said we can't do those now you will have to leave them here and come back tomorrow to get the receipt. I just looked at her and said now you won't deposit these for me and she sternly said NO. I only have one teller and she can't do the coins and her other work, (there were 6 workers in the bank at the time) I said I can't just leave these here with out a receipt, she said well it's either that or take them with you. I couldn't believe how rude and unwilling to help me in any way she was. As I live 20 miles from the bank I could not come back on the weekend or leave about $1000 worth quarters there. I asked for a couple more bags so I could put the quarters in my trunk and take to a different PNC near my house. I put the quarters in the bags and carried them back to my car. The manager just watched me, she didn't even open the door for me as I struggled to carry the 80 or so pounds of quarters back to my car. When I came back in to get the receipt for the ones she did count two workers put their coats on and left. I waited 20 min or so as there were still 4 workers in the bank at this time. The manager just stood in the lobby of the bank talking to another woman worker as I stood waiting for my receipt. I finally got my paper work and the manger just watched me leave and even continue to watch me go to my car outside. I felt like she was going to rob me as soon as I left. I could not believe the rudeness and unprofessional actions of this woman. She should not be in the customer service industry and I would never recommend this PNC Bank to any one, and I will never go their again. Our company's Complex deposits hundreds of thousands of dollars into PNC and no one should be treated like dirt when they are doing business with anyone.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Thiensville Branch at Mequon, WI
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby CLLG, Feb. 08, 2014
I work for a property management company and I was helping out at a Senior complex, and laundry quarters had not been deposited for a while. The maintenance tech and I put the very heavy quarters in two buckets to get them to the bank before the weekend we took them to the Glendale bank and they were very kind but said they didn't have a coin counter. They gave us the address of a few PNC Banks in the area, and said they were open till 6:00pm on Friday.The very kind banker even carried the buckets back to the car for us. We left the quarters in my car and decided I would take them to the Thiensville PNC on my way home, as I live 30 miles north of Glendale. At 5:00 I arrived at the Thiensville Bank and carried one very heavy bucket into the bank, I was greeted by the manager woman and told her I had several quarters that need to be deposited. She looked at he bucket and said it may take a while and I would have to wait I said that was fine and that i had some more in the car and asked her if anyone could help me carry it in, she looked at me with a smirk and said not really, so she gave me a bag to but some in. i went back to the car and put some of the quarters in the bag and carried in both the bag and another very heavy bucket. As I set the quarters down the manager came over to me and said we can't do those now you will have to leave them here and come back tomorrow to get the receipt. I just looked at her and said now you won't deposit these for me and she sternly said NO. I only have one teller and she can't do the coins and her other work, (there were 6 workers in the bank at the time) I said I can't just leave these here with out a receipt, she said well it's either that or take them with you. I couldn't believe how rude and unwilling to help me in any way she was. As I live 20 miles from the bank I could not come back on the weekend or leave about $1000 worth quarters there. I asked for a couple more bags so I could put the quarters in my trunk and take to a different PNC near my house. I put the quarters in the bags and carried them back to my car. The manager just watched me, she didn't even open the door for me as I struggled to carry the 80 or so pounds of quarters back to my car. When I came back in to get the receipt for the ones she did count two workers put their coats on and left. I waited 20 min or so as there were still 4 workers in the bank at this time. The manager just stood in the lobby of the bank talking to another woman worker as I stood waiting for my receipt. I finally got my paper work and the manger just watched me leave and even continue to watch me go to my car outside. I felt like she was going to rob me as soon as I left. I could not believe the rudeness and unprofessional actions of this woman. She should not be in the customer service industry and I would never recommend this PNC Bank to any one, and I will never go their again. Our company's Complex deposits hundreds of thousands of dollars into PNC and no one should be treated like dirt when they are doing business with anyone.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Thiensville Branch at Mequon, WI
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service fee charges
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by nikt, Feb. 07, 2014
This review is for the branch manager at PNC Bank located at 791 S. Randall Rd. in Algonquin Il. 60102
It was my wife’s bank….not mine. The problem is that my wife went to the bank on January 31st with questions regarding some service charges to her account for December 2013 $10 and January 2014 $15. When my wife opened the account about 1 year ago, she was told that this bank doesn’t charge any monthly service fees as long as there is a minimum amount kept in the accounts and she did. On January 31st she was working with some ladies at the window and they told her that the bank changed the rules few months ago (changed the rules in the middle of the game). She asked them why the bank would not notify her..…there was no response, but they told my wife that they will fix it and she will never have to pay any service fee again. My wife also asked them to put the charged fee back to the account. She was told that they can’t do it, and they will have their manager to call my wife. We waited a week and no call from the manager or anybody. Yesterday there was a new additional charge, so obviously nothing was fixed and nothing has changed. Me and my wife went to the bank today and asked to speak with manager. After waiting for 5 minutes we were invited to his office and I explained to him what happened. This guy looked the account and he was clueless. Had no idea what was going on, but he said that he will modify the accounts. After going back and forth with him I asked him to put the service money back to the account. He hesitated but eventually did it for January and February only. He is as stupid as they come. He should be shoveling snow and not managing the bank. Being angry at the people there that they lied to my wife, and not specifically at him we start it arguing and I told him that he better not to touch my wife’s account again without prior notification. At that point he tried to throw me out of the office and told me that he is the banker and he can close the accounts right now if I don’t leave his office. Remember those accounts are not mine and my wife was sitting there quietly and did not say anything, did not piss him off and he did not ask her what she wants to do. He told me again that he is the banker and he can do anything. Yes he is the arrogant SOB banker and that guy broth his management skills from some other country. Shame on PNC that they hire people like him to be in charge of their branch offices, no customer relations experience at all, just simply arrogant SOB. At that point I told him to close all her accounts and he did. End of story, so if you people want to do business with that bank…..you have been warned.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby nikt, Feb. 07, 2014
This review is for the branch manager at PNC Bank located at 791 S. Randall Rd. in Algonquin Il. 60102
It was my wife’s bank….not mine. The problem is that my wife went to the bank on January 31st with questions regarding some service charges to her account for December 2013 $10 and January 2014 $15. When my wife opened the account about 1 year ago, she was told that this bank doesn’t charge any monthly service fees as long as there is a minimum amount kept in the accounts and she did. On January 31st she was working with some ladies at the window and they told her that the bank changed the rules few months ago (changed the rules in the middle of the game). She asked them why the bank would not notify her..…there was no response, but they told my wife that they will fix it and she will never have to pay any service fee again. My wife also asked them to put the charged fee back to the account. She was told that they can’t do it, and they will have their manager to call my wife. We waited a week and no call from the manager or anybody. Yesterday there was a new additional charge, so obviously nothing was fixed and nothing has changed. Me and my wife went to the bank today and asked to speak with manager. After waiting for 5 minutes we were invited to his office and I explained to him what happened. This guy looked the account and he was clueless. Had no idea what was going on, but he said that he will modify the accounts. After going back and forth with him I asked him to put the service money back to the account. He hesitated but eventually did it for January and February only. He is as stupid as they come. He should be shoveling snow and not managing the bank. Being angry at the people there that they lied to my wife, and not specifically at him we start it arguing and I told him that he better not to touch my wife’s account again without prior notification. At that point he tried to throw me out of the office and told me that he is the banker and he can close the accounts right now if I don’t leave his office. Remember those accounts are not mine and my wife was sitting there quietly and did not say anything, did not piss him off and he did not ask her what she wants to do. He told me again that he is the banker and he can do anything. Yes he is the arrogant SOB banker and that guy broth his management skills from some other country. Shame on PNC that they hire people like him to be in charge of their branch offices, no customer relations experience at all, just simply arrogant SOB. At that point I told him to close all her accounts and he did. End of story, so if you people want to do business with that bank…..you have been warned.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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by pogiejo 2014-02-10 11:02:42
My first Problem started with Scott Clarks Toyota,Matthews N.C. this is how you get scammed buy a car dealer whole new story. while I was having my car serviced a sales person appears,now( it's my turn to get even.) yes i like the new scion.I knew i couldn't get a loan because of a roll over from a previous dealing with toyoto so i went along with the salesmen. Toyota applied to several banks for a loan, all turned me down including PNC Reason! loan amount exceeded the value of the car because of the rollover. Was really pleased,Great ! Im even, Ok give me my car back. It was already being prepared for the used car lot. Mike Mahlum finance jerk, take the new car Sign,sign, sign.No Thanks,no one will finance me GREAT. I will get you a loan???? Two months later, 1st payment,PNC says i don't have an account ? Went to another PNC no account ?( same computer info) Toyota, you have PNC Bank? PNC took the payment with no account number. Now for three months I want to know what person approved the loan after turning me down. Im 79 years old limited income and 7 years to repay @$378.78 per mo. and when i don't drive any longer or die, PNC takes the car back? sounds like another scam on a senior.
Mrs. C
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by Algc, Feb. 07, 2014
This is the best bank that I have ever done business with. They are always courteous and can answer any question I may have. They will actually work with you to meet your needs and goals. Would definitely recommend!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 308 Martin Street Branch at Pell City, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Algc, Feb. 07, 2014
This is the best bank that I have ever done business with. They are always courteous and can answer any question I may have. They will actually work with you to meet your needs and goals. Would definitely recommend!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 308 Martin Street Branch at Pell City, AL
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One of the worst PNC Branches
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by rock4200, Feb. 04, 2014
I opened my accounts with PNC after I refinanced here to get a lower rate. A issue came up with the bill pay, and I was charge a 30 fee that was suppose to be taken care after 4 phone calls and two trips to the bank, I still do not have the fee credited or a follow up phone call. Customer service is horrible. My wife opened her account here as well they got her last name screwed up on all her checks and bank card. They told her she needed to come into the bank to fix it. It was their error. She went to another branch in Roland Park and the problem was solved immediately and they could not have been any nicer. Unfortunately this is the closest PNC to my house or else I would stay away.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Joppa Road Branch at Parkville, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rock4200, Feb. 04, 2014
I opened my accounts with PNC after I refinanced here to get a lower rate. A issue came up with the bill pay, and I was charge a 30 fee that was suppose to be taken care after 4 phone calls and two trips to the bank, I still do not have the fee credited or a follow up phone call. Customer service is horrible. My wife opened her account here as well they got her last name screwed up on all her checks and bank card. They told her she needed to come into the bank to fix it. It was their error. She went to another branch in Roland Park and the problem was solved immediately and they could not have been any nicer. Unfortunately this is the closest PNC to my house or else I would stay away.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Joppa Road Branch at Parkville, MD
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