PNC Bank, Review

Awesome bank
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by sweetnana, Nov. 20, 2015

Customers are greeted when entering the bank, and are realized by your name. All employees are very friendly and helpful!! I prefer not to do online banking.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mableton Fontaine Road Branch at Mableton, GA
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Charges
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by Griz, Nov. 03, 2015

We are in a position that we are aging.  Both my husband and I are trying to keep up with all the technology and doing a pretty good job of it.  We have "performance" checking account and we requested sever statements be printed due to errors we could not locate.  In the meantime we signed up online banking an are trying to understand it all.  The bank charged a $130 fee for the statement copies we requested.  We were not told there would be a fee.  We discussed this with the bank manager and she said she would take it up with her manager and get back to us in a couple of days.  A week later, no reply and no fee removal.  She verbally agreed that with performance banking, not fees should have been applied.  This whole think stinks and once this is resolved, we will start moving our money elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cleves Branch at Cleves, OH
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Real Estate broker
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by shortstories, Oct. 15, 2015

I am in real estate business..Keller Williams.these guys are great all down earth..say '' hello'.They rememeber you.
The boss jumps up..trys help tellers..like Southwest airlines.The bank is class act.I recently went in Fruitville branch and they were equally polite and nice.
I expect service because that is what'..I provide for my relaestae buyers and sellers...thanks..j.cunningham

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Ringling Financial Center at Sarasota, FL
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Branch Manager on a power trip
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by haleo15106, Oct. 14, 2015

I have been a lifelong customer of PNC.  I do love all notifications I get on my email about my accounts.  Really puts me at piece of mind.  That saying, I have never been treated so badly by an employee over cashing a check for my daughter for $78.  The branch mgr. waited on me and asked whose check I was cashing and I explained my daughter. He thought I was trying to fraud him or something and said he needed to compare signatures and did she have account.  I could see if they had something on me for frauding in the past and I know they have to be careful, but that is not the case.  Really I have alot of accounts and investments at this bank since the 80's and he was looking at my account had my license, but that wasn't good enough and it was like because he could: he had the power. I told him I would go to another branch and have no problem cashing which I did(although way out of my way).Not to rant but I am done with this bank and have started moving my accounts.  I have four other banks in my local town that would be glad to have me. I kind of think it was a power thing and this man really should not be in mgmt.  I have had lots of managers in my liftetime and he should definitely  have better judgement when dealing with great customers.  There was no reason for this inconvenience and I needed to get this cashed and get home. This bank trip took well over  an hour instead of 15 minutes and the worst part was my dinner was burnt by the time I got home;  that was the straw that broke the camels back.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Carnegie Branch at Carnegie, PA
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Safety Deposit Overcharge for 3 Years
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by Leo36542, Oct. 05, 2015

I have been charged $40 a year for the last 3 years for a safety deposit box that was supposed to be free. PNC owes me $120 and is dragging their feet on giving me credit. I have performance select checking and have not been set up for 3 years to receive the additional service benefit of a free safety deposit box. If they are doing this to me there must be hundreds of customers also being charged for free deposit boxes????

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Foley Branch at Foley, AL
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EVERY DAY BANKING
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by GATOR340, Sep. 20, 2015

EXCELLENT STAFF TO DEAL WITH! Management are very intelligent about different transactions I've had to make with client's, especially one of the manager's named P.J. Very nice lady to do bussiness with!! Highly recommend this P.N.C. branch!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Omega Branch at Newark, DE
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Switching Banks
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by MackPoone, Sep. 19, 2015

PNC stinks at providing a great customer experience.  Every time I go through the drive through to deposit a check,  they send it back out and want me to fill out a deposit slip with my account number.  I never remember my account number and this whole exchange wastes my time.  If I go to my other two banks they just take the check, ask me what account to put it in and I'm done.  I mention improving to management they basically say that it is a safety feature for me so that they don't deposit it incorrectly.  Of course its not hard to look at the receipt and make sure it went into your account correctly.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Tates Creek Centre Branch at Lexington, KY
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18th & Powerline breanch
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by agil26, Sep. 10, 2015

Love This Bank,
great people!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, 18th And Powerline Branch at Boca Raton, FL
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Teller
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by 404208, Sep. 03, 2015

I was in the Bank today and the teller was a little snippey with me and it was embarrassing.I told her an amount that I wanted and she heard it wrong so when I told her she got loud and told me what I said which was wrong.It took all I had not to get mad with her. I didn't say it loud cause I don't want to get robbed when I leave the bank,but overall the other tellers are good. Thank you for listening.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Broadway - 71st Branch at Cleveland, OH
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Long tlime customer and extremely satisfied
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by alleycat, Aug. 29, 2015

I am very surprised by all of the negative reviews. I have had PNC for years and they are the best bank I have ever dealt with. As far as overdraft fees they are the same or better than any of the large banks and their customer service is excellent. All of their fees are clearly explained when you open an account and if I have ever had a problem it was addressed and solved quickly by courteous staff members who were very accommodating and understanding. They are the best bank out there in services, convenience and customer service. I am sorry that so many people gave negative reviews because my experience has been so positive for over 35 years.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Souderton @ Giant Branch at Souderton, PA
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Very pleased with the service!!
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by DonnaB, Aug. 29, 2015

I've read some of the other reviews:  This is a bank, have these people dealt with banks and their service and fees in the past 25 years?  All of these complaints are of the banking industry Not of their particular offices.  Arghhh

The Mt Dora, Florida branch has extremely pleasant and helpful personnel.  I have been in the branch numerous times and have always found the same high standard of service.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mount Dora Us Highway 441 Branch at Mount Dora, FL
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Looking for new bank
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by MaggieJ, Jul. 01, 2015

I have nothing against this particular branch but PNC in general is THE worst bank I have ever dealt with. I had a problem with an overdraft of $5.83!!! it was an oversight due to a debit card charge. They charged me the overdraft fee of $36, not happy about but understandable. What I wasn't prepared for was the $7 per day charge which added up to over $100 because I didn't have the money to immediately cover the $36 original fee because I am on Social Security and live from month to month - I have no savings to fall back on. I've never heard of a bank doing this sort of thing - $7 per day!! So for $5.83 it has cost me $106! Crooks!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Lakewood Park Office at Fort Pierce, FL
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Extremely disappointed
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by switching, Jul. 01, 2015

For 6 months I have been trying to set up a custodial account for my newborn granddaughter.  Initially I had to come back multiple times to sign additional paperwork that was overlooked by the bank.  The account STILL is not correct.  I'm there every month trying to get this straightened out.  I'm promised return phone calls - no one calls me back.  I think it's time to switch banks otherwise my granddaughter will be going to kindergarten before PNC can get this right!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mount Joy Branch at Mount Joy, PA
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Really disappointed
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by Ftped, Jun. 29, 2015

Went in person to get my name added to my husband's account and get checks that was needed for my paycheck.  We went on a Tuesday, and was supposed to hear back by Friday at the latest.   Monday, I call, and they have no record of me being added, but the checks are on cue somewhere.   They then proceed to tell me I don't need a check, even though my administrator refused to accept account and routing number...guy kept insisting that I need to convince them that was all I need.   Seriously - try to tell my administrator how to do their job when I haven't started yet?   Customer service when I was there seemed pretty good, but follow-through and follow up are disappointing.   Definitely will encourage my husband and family to bank else where.  Thanks for nothing PNC.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Robinson Towne Center Branch at Pittsburgh, PA
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Unhappy potential CUSTOMER
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by 2UnhappyCustomers, Jun. 25, 2015

We had the most traumatic experience with this bank in Clayton, MO.  We had called in advance from Colorado inquiring as to what we needed to open a new business account in MO from an existing business in our state.  We were told we needed our EIN # and 2 forms of ID.  We traveled to Clayton, MO and  met with Bryan Allen.  Everything instructed by phone had changed, from forms to ID to requesting irrelevant information.  We were instructed to obtain additional forms that we needed to pull up on our own computer and print out, although they did not have internet to do so.  We had to leave a find a sandwich shop nearby that had internet, locate the form and e-mail the paperwork back to the bank; although when we returned to the bank- that form wasn't sufficient and they needed something else. It seems that the right hand didn't know what the left hand needed, and they were not knowledgeable on LLC business accounts.  Our deposit was an insurance check drawn on their bank. Although we never got the account open after wasting half a day in their bank, and wasting a lot of money and time traveling to their bank- we were able to get our business account resolved with another bank.  We had plenty of documentation of our business, ID, LLC, EIN#, documents and paperwork proving our identity of ownership of our existing business. It seemed unusual that we were taken to a back office, instead of the New Accounts desk in the lobby. Although we received an apology from 2 bankers, it did not replace our frustration we experienced.  We then just requested certified funds for the insurance check that was drawn on PNC Bank since they couldn't open the account, they refused. We offered to give our insurance adjuster's # from the claims check from PNC. We had plenty of documentation, ID, EIN#, proof of ownership of our existing business to open a new account.  We offered to open a new registration with the Secretary of State for MO, but we were encouraged to leave and deposit into our account from another bank.  The banker directed us to US Bank down the street in which we already had an account.  This was the most exhausting experience we have endeavored at a bank.  

* this review was made on PNC Bank, Clayton Branch at Saint Louis, MO
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Used Auto Refinance
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by dccnewlife, Jun. 13, 2015

I applied for a used auto refinance loan 3 times.  Every time I applied they came back with a different reason to deny me.  I even had an excellent co-signer with outstanding credit and they still turned me down.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Craig Street Branch at Pittsburgh, PA
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michelle
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by vmmommy123, Jun. 04, 2015

I use Deptford, Gloucester city, and turnersville,new Jersey  ,locations and all 3 have the nicest people that work there....Keep up the good work

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Gloucester City Branch at Gloucester City, NJ
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Bank clerks should be honest people
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by yy51819987, May. 29, 2015

I went to PNC Bank N. Atherton Branch in State College around 1 pm for customer service, which can be done within 5 minutes. But I have waited for more than 30 minutes. This was not the worst part. During my waiting time, one female clerk (I don't wanna say her name, which I could) was on a phone call in her office. At the beginning, I assumed that it was an business phone call and it is more important. Until an male clerk came to the female clerk's office and ask her if I need help. The female clerk said "I asked her, and she didn't say anything". The male clerk came to talk to me and said they will be back to me in one sec. After only a few minutes, the female clerk came to help me. I said "I am sorry if you asked me earlier and I didn't hear you." She denied:"I didn't mean you. I mean her."  We both know that there was no other customer waiting out there. I was the only one.

My point is that it is acceptable to wait for a little longer if all clerks are busy. But don't you think people working in banks should at least be honest?

* this reviewer has be with this bank for 3 - 10 years
* this review was made on PNC Bank, N Atherton Street Branch at State College, PA
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Terrible phone system
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by CustServicePro, May. 18, 2015

I made a cash deposit, and it wasn't credited to the account. To talk to a human I had to listen to a very long menu over and over, and then I was on hold with crappy muzak for over 20 minutes - with messages offering to put me back with an automated service. If I wanted an automated service I would have used one. It's bad enough that they didn't credit a CASH deposit, but to make me wait this long to talk to some one about it is very bad customer service

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, South Fayette Shop N Save Branch at Bridgeville, PA
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Horrible staff
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by ztjjrl8895, May. 06, 2015

I just moved to the area and I was accustomed to the wonderful staff at the PNC in Frederick, MD. Well, all PNCs are not the same. The staff at the White Marsh location is rude, unfriendly and makes you feel like you're a burden to them. One of the higher-ups, "Marlon," has questioned me on multiple occasions why I come to this branch when I live in PA. Well, I work across the street. And, why is it his business? Then I came in to withdraw money from my savings account, he asked what it was for, I told him it was to have my car worked on. Then he continued to question me about the car work, why I had to pay in cash, then again why I'm here when I live in PA. Needless to say, I called corporate to file a complaint, and they've been wonderful.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
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