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JPMorgan Chase Bank, Review
JPMorgan Chase Bank, Review
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Embarrassing
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by embarrasing, Mar. 15, 2013
Remarkably unprofessional, from the loud blaring music overhead, to the staff being generally uninformed and unable to answer basic questions, to not communicating with clients about simple questions, to making errors with basic tasks, to all kinds of obsequious lip service with limited know-how. I am looking for a professional competent banker in the area bec I will not be using this branch for my banking needs.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lafayette Branch at Lafayette, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby embarrasing, Mar. 15, 2013
Remarkably unprofessional, from the loud blaring music overhead, to the staff being generally uninformed and unable to answer basic questions, to not communicating with clients about simple questions, to making errors with basic tasks, to all kinds of obsequious lip service with limited know-how. I am looking for a professional competent banker in the area bec I will not be using this branch for my banking needs.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lafayette Branch at Lafayette, CO
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by Atlwarrior 2013-05-19 18:42:55
I was very impress with JP Morgan Chase location in the West End. Your service was superb. Lakesha your service was immaculate, and excellent. I recommend all veterans and current miltary members to open a Miltary account. Thanks it a pleasure to be your client.
poor service
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by georgetexas, Mar. 12, 2013
Called this office about web access and the rep doesn't have a clue then put you on hold for ever.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Spring Creek And Hwy 75 Branch at Plano, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby georgetexas, Mar. 12, 2013
Called this office about web access and the rep doesn't have a clue then put you on hold for ever.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Spring Creek And Hwy 75 Branch at Plano, TX
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Favorite chase location!
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by anash, Mar. 08, 2013
I go to the Cherry Grove location, and I LOVE it! The staff is extremly friendly and professional. This is by far the best experience I've ever had with a bank. Becky and Lynsay are awesome they know me by name, always ask about myself and my child...in other words they care enough about their members to pay attention to things that are important to the members themselves. The rest of the staff is friendly as well. I would highly suggest this bank to anyone...if your looking for a professional, and well maintained bank then you should definitely go with chase!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Cherry Grove Branch at Cincinnati, OH
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Overall Ratingby anash, Mar. 08, 2013
I go to the Cherry Grove location, and I LOVE it! The staff is extremly friendly and professional. This is by far the best experience I've ever had with a bank. Becky and Lynsay are awesome they know me by name, always ask about myself and my child...in other words they care enough about their members to pay attention to things that are important to the members themselves. The rest of the staff is friendly as well. I would highly suggest this bank to anyone...if your looking for a professional, and well maintained bank then you should definitely go with chase!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Cherry Grove Branch at Cincinnati, OH
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meijer sweetie
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by jennuin, Mar. 05, 2013
I don't know this guy's name but he is always so nice & sweet. To ask if he can fill out my withdrawal slips for me is just the cutest thing.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Westland Meijer Banking Center Branc at Westland, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jennuin, Mar. 05, 2013
I don't know this guy's name but he is always so nice & sweet. To ask if he can fill out my withdrawal slips for me is just the cutest thing.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Westland Meijer Banking Center Branc at Westland, MI
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Mortgage Loan Process
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by AP214, Mar. 02, 2013
Mortgage Loan application process was a horrible experience. Chase failed in so many ways, I do not believe I have the space to write all the areas where they need improvement. This process dragged for over 2 months. The branch loan officer was difficult to reach, did not return calls in a timely fashion. He would call back after 9:00 pm, or would text which I consider informal and unprofessional. I attempted to contact his manager who did not return my calls when I had so many concerns with this process. I felt I was not treated as a valued customer, and will never use Chase again or recommend to anyone looking for a mortgage loan.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wynnewood Branch at Dallas, TX
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AP214, Mar. 02, 2013
Mortgage Loan application process was a horrible experience. Chase failed in so many ways, I do not believe I have the space to write all the areas where they need improvement. This process dragged for over 2 months. The branch loan officer was difficult to reach, did not return calls in a timely fashion. He would call back after 9:00 pm, or would text which I consider informal and unprofessional. I attempted to contact his manager who did not return my calls when I had so many concerns with this process. I felt I was not treated as a valued customer, and will never use Chase again or recommend to anyone looking for a mortgage loan.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wynnewood Branch at Dallas, TX
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Customer
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by LongtimeChaseClient, Feb. 28, 2013
This is an excellent branch with extremely helpful and friendly staff. I truly enjoy doing my banking here...
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Penfield Branch at Fairport, NY
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LongtimeChaseClient, Feb. 28, 2013
This is an excellent branch with extremely helpful and friendly staff. I truly enjoy doing my banking here...
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Penfield Branch at Fairport, NY
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I don't like paying fees but it is a good branch with helpful people
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by yeahigotothebank, Feb. 21, 2013
Been a Chase/WaMu customer since I first opened a bank account with highschool graduation checks. I worked in the shopping center there in Highland, always went in there for transactions. When my purse was stolen I was still able to get help because they knew and recognized me. When I needed to make payments to another Chase account for a personal loan they helped me out. Nice and professional. I did however sign something asking that they not pay out anything if I don't have funds in my account to avoid the $34 charge. They cashed at $370 check in the morning, I checked my account online because I knew I had written the check and was close to being out of money, it did not show it was cashed, I used my card 3 times that day and didn't put cash in until I got off work at 9pm. The deposit was after 8 so it went in on the next day and I got a $34 charge for EACH of the three uses. When I said Hey I signed so this wouldn't happen they said that it doesn't apply to checks... Also not a fan of the fact that when I went on maternity leave I got charged for my account for 4 months because my paychecks weren't being direct deposited and the EDD puts the money on a Bank of America card but that's just me missing the Washington Mutual free checking
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Baseline And Boulder Branch at Highland, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby yeahigotothebank, Feb. 21, 2013
Been a Chase/WaMu customer since I first opened a bank account with highschool graduation checks. I worked in the shopping center there in Highland, always went in there for transactions. When my purse was stolen I was still able to get help because they knew and recognized me. When I needed to make payments to another Chase account for a personal loan they helped me out. Nice and professional. I did however sign something asking that they not pay out anything if I don't have funds in my account to avoid the $34 charge. They cashed at $370 check in the morning, I checked my account online because I knew I had written the check and was close to being out of money, it did not show it was cashed, I used my card 3 times that day and didn't put cash in until I got off work at 9pm. The deposit was after 8 so it went in on the next day and I got a $34 charge for EACH of the three uses. When I said Hey I signed so this wouldn't happen they said that it doesn't apply to checks... Also not a fan of the fact that when I went on maternity leave I got charged for my account for 4 months because my paychecks weren't being direct deposited and the EDD puts the money on a Bank of America card but that's just me missing the Washington Mutual free checking
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Baseline And Boulder Branch at Highland, CA
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Information released to next customer
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by lostwith, Feb. 17, 2013
I am very upset. I just found out through a conversation with my friends that the mortgage broker, Sue, gave my information out to the next customer. She gave my occupation, relative age, pre-qual decision, and reason for getting a pre-qual with Chase to the next customer. Although she didn't give my name, these information gave away my identity to these people.
Why in the world would a bank employee give so much information?
I expected more professionalism. I am very upset.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Oroville Branch at Oroville, CA
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lostwith, Feb. 17, 2013
I am very upset. I just found out through a conversation with my friends that the mortgage broker, Sue, gave my information out to the next customer. She gave my occupation, relative age, pre-qual decision, and reason for getting a pre-qual with Chase to the next customer. Although she didn't give my name, these information gave away my identity to these people.
Why in the world would a bank employee give so much information?
I expected more professionalism. I am very upset.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Oroville Branch at Oroville, CA
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Chase employees are inept!
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by zookeeper, Feb. 14, 2013
The employees are completely inept. They can't handle a simple transaction correctly the 1st time, it takes multiple calls and/or visits.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Scotts Valley Branch at Scotts Valley, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby zookeeper, Feb. 14, 2013
The employees are completely inept. They can't handle a simple transaction correctly the 1st time, it takes multiple calls and/or visits.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Scotts Valley Branch at Scotts Valley, CA
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Very Customer Oriented
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by jennybo, Jan. 30, 2013
I have had nothing but excellent service from Laura, Branch Manager, and her staff. I opened a commercial account and she recommended an awesome commercial banker from Glenview. Every time I have come into this bank for service I meet with someone right away. Laura has jumped through hoops to get an issues resolved quickly. I find her to be extremely knowledgeable and her staff is very proactive in making suggestions for me to better my experience with their product offerings.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Elmhurst Plaza Branch at Elmhurst, IL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby jennybo, Jan. 30, 2013
I have had nothing but excellent service from Laura, Branch Manager, and her staff. I opened a commercial account and she recommended an awesome commercial banker from Glenview. Every time I have come into this bank for service I meet with someone right away. Laura has jumped through hoops to get an issues resolved quickly. I find her to be extremely knowledgeable and her staff is very proactive in making suggestions for me to better my experience with their product offerings.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Elmhurst Plaza Branch at Elmhurst, IL
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EL MEJOR NEGOCIO,HACER NEGOCIO CON CHASE
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by ROLYVIDEO, Jan. 18, 2013
HE ESTADO ANTES CON LOS ANTERIORES Y ESTOY TAMBIEN SON SUPER AMABLES Y COMPRENSIVOS, SON MUY PROFECIONALES, SOBRE TODO LOS DE LA SUCURSAL DE LA 113 AVENIDA Y 40 ST DEL SW
ROLANDO
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on JPMorgan Chase Bank, West Bird Road Branch at Miami, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ROLYVIDEO, Jan. 18, 2013
HE ESTADO ANTES CON LOS ANTERIORES Y ESTOY TAMBIEN SON SUPER AMABLES Y COMPRENSIVOS, SON MUY PROFECIONALES, SOBRE TODO LOS DE LA SUCURSAL DE LA 113 AVENIDA Y 40 ST DEL SW
ROLANDO
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on JPMorgan Chase Bank, West Bird Road Branch at Miami, FL
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Great Bank Team
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by Osprey225, Jan. 18, 2013
I met with the banker Travis and Manager. I had a question about my Direct Deposit switch. Travis knows his stuff. He is very experienced. He not only gave me the info I needed for work. He contacted my HR for me to get it setup. My payroll person was extremely impressed that my bank did that for me. He is also helping me move funds I had at my old job to an IRA for me. He has made banking easy. I also met two nice tellers. Supper friendly.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Pinellas Park - Park Blvd Branch at Pinellas Park, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Osprey225, Jan. 18, 2013
I met with the banker Travis and Manager. I had a question about my Direct Deposit switch. Travis knows his stuff. He is very experienced. He not only gave me the info I needed for work. He contacted my HR for me to get it setup. My payroll person was extremely impressed that my bank did that for me. He is also helping me move funds I had at my old job to an IRA for me. He has made banking easy. I also met two nice tellers. Supper friendly.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Pinellas Park - Park Blvd Branch at Pinellas Park, FL
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best bank yet
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by courtneyaileen26, Jan. 13, 2013
I have had accounts with Bank of America and TD Bank and had terrible experience with both..I opened up an account with Chase hoping it would be better and so far I am very happy! I would normally avoid going inside the bank at all times but because of the tellers here I prefer it to using the ATM. My first time here I had an issue with a check and the ladies helped me for over 20 minutes to try to resolve it. Now, every time I go in they recognize my face & know my name...service is great, people are great, no complaints whatsoever!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Shelton Branch at Shelton, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby courtneyaileen26, Jan. 13, 2013
I have had accounts with Bank of America and TD Bank and had terrible experience with both..I opened up an account with Chase hoping it would be better and so far I am very happy! I would normally avoid going inside the bank at all times but because of the tellers here I prefer it to using the ATM. My first time here I had an issue with a check and the ladies helped me for over 20 minutes to try to resolve it. Now, every time I go in they recognize my face & know my name...service is great, people are great, no complaints whatsoever!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Shelton Branch at Shelton, CT
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Very helpful
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by lk665, Jan. 09, 2013
Thanks so much to Sarah for helping me change my recurring online bill pay!!
You were so patient and your directions were excellent!
* this reviewer has be with this bank for >10 years
* this review was made on JPMorgan Chase Bank, Lake Forest Branch at Lake Forest, IL
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Overall Ratingby lk665, Jan. 09, 2013
Thanks so much to Sarah for helping me change my recurring online bill pay!!
You were so patient and your directions were excellent!
* this reviewer has be with this bank for >10 years
* this review was made on JPMorgan Chase Bank, Lake Forest Branch at Lake Forest, IL
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UNMARKED OBSTRUCTIONS IN ENTRANCE DRIVEWAY
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by andrez, Jan. 09, 2013
I WENT TO THIS BRANCH FOR THE FIRST TIME TO MAKE AN ATM DEPOSIT. THE ENTRANCE DRIVEWAY HAS HAZARDS THAT ARE NOT MARKED. THE HAZARDS DAMAGED THE SIDE OF MY TRUCK. THERE IS NOT ANY PROPER SIGNAGE. THIS LOCATION HAS A POORLY MAINTAINED EXTERIOR PARKING ENTRANCE.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, El Toro Branch at Lake Forest, CA
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Overall Rating Office Environment & Staffby andrez, Jan. 09, 2013
I WENT TO THIS BRANCH FOR THE FIRST TIME TO MAKE AN ATM DEPOSIT. THE ENTRANCE DRIVEWAY HAS HAZARDS THAT ARE NOT MARKED. THE HAZARDS DAMAGED THE SIDE OF MY TRUCK. THERE IS NOT ANY PROPER SIGNAGE. THIS LOCATION HAS A POORLY MAINTAINED EXTERIOR PARKING ENTRANCE.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, El Toro Branch at Lake Forest, CA
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Excellent Branch
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by chesh, Jan. 04, 2013
I am very happy with Post Commons Chase. Everyone is so nice and friendly. I love that they know me by name whenever I go in. The employees are always eager to take care of my needs. I will be with this branch for the long haul. Thank you!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Post Commons Branch at Melbourne, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby chesh, Jan. 04, 2013
I am very happy with Post Commons Chase. Everyone is so nice and friendly. I love that they know me by name whenever I go in. The employees are always eager to take care of my needs. I will be with this branch for the long haul. Thank you!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Post Commons Branch at Melbourne, FL
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Awesome Chase
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by Satisfied1, Jan. 03, 2013
I have been a Chase customer for several years and I have not had any issues with the bank or the staff. The tellers have always greeted me and have had small talk while processing my transactions. I also opened a new business account and the banker was very helpful and explained to me the many services which Chase offers. I am very happy with Chase and my branch of choice is 79th and Cicero.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 79th/Cicero Branch at Chicago, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Satisfied1, Jan. 03, 2013
I have been a Chase customer for several years and I have not had any issues with the bank or the staff. The tellers have always greeted me and have had small talk while processing my transactions. I also opened a new business account and the banker was very helpful and explained to me the many services which Chase offers. I am very happy with Chase and my branch of choice is 79th and Cicero.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 79th/Cicero Branch at Chicago, IL
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Awesome Chase
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by Satisfied1, Jan. 03, 2013
I have been a Chase customer for several years and I have not had any issues with the bank or the staff. The tellers have always greeted me and have had small talk while processing my transactions. I also opened a new business account and the banker was very helpful and explained to me the many services which Chase offers. I am very happy with Chase and my branch of choice is 79th and Cicero.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 79th/Cicero Branch at Chicago, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Satisfied1, Jan. 03, 2013
I have been a Chase customer for several years and I have not had any issues with the bank or the staff. The tellers have always greeted me and have had small talk while processing my transactions. I also opened a new business account and the banker was very helpful and explained to me the many services which Chase offers. I am very happy with Chase and my branch of choice is 79th and Cicero.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 79th/Cicero Branch at Chicago, IL
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by 50YearsaBankCustomet 2018-07-21 07:31:14
I thought all the really stupid Chase employees lived in Florida. After how this branch chose to treat Darryl Fulton, I now see that Chase hires the inept all across the country. How foolish is it to choose personal prejudice over good customer relations? How thoughtless was the employee at that branch to make a snap decision instead of consulting with a district manager or other higher up? The point of a bank is to amass deposits. The man wanted to make a deposit. The employee's decision to reject the deposit goes against the most basic tenet of banking. Even if there were questions regarding the check's face, the employee should have resolved them through speaking with Mr. Fulton's attorney...and faxed a copy to a higher up for a second opinion. Choosing the just and customer-oriented manner of managing the deposit instead of "we think you're a criminal, so we are going to block your deposit" route would have saved this bank name and thus particular branch AND that employee the blowback that is so rightfully coming their way. Shame on Chase. Shame on the employee.
Very helpful bank
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by marobb, Dec. 24, 2012
This branch of Chase is quite nice. Although it is smaller and not as attractive to the naked eye as the ones in Boardman or Niles, it is filled with nice staff and there isn't a large waiting time. I have read the comments about problems with deposits, services, and rude bankers/bank tellers and you can't always depend on the people who complain. This branch has 3 stars but the reason why I am rating it all 5 is because I have not have any trouble with anyone there.
I come in and go to a teller that will take me, cash my check, and then proceed to leave. Some of the tellers enjoy "small talk" if you don't have a ton of people behind you. It's also customary to come in with a good mood and attitude. I am assuming that the people here that are complaining came in with nasty attitudes in the first place because I have never had any of the problems described and know many people who actually like the bank. Acting like a moron and being demanding isn't going to help your case. I've also never had any problems with the bankers when depositing large checks or withdrawing a large amount. They are quite informative and friendly.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Austintown Branch at Youngstown, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby marobb, Dec. 24, 2012
This branch of Chase is quite nice. Although it is smaller and not as attractive to the naked eye as the ones in Boardman or Niles, it is filled with nice staff and there isn't a large waiting time. I have read the comments about problems with deposits, services, and rude bankers/bank tellers and you can't always depend on the people who complain. This branch has 3 stars but the reason why I am rating it all 5 is because I have not have any trouble with anyone there.
I come in and go to a teller that will take me, cash my check, and then proceed to leave. Some of the tellers enjoy "small talk" if you don't have a ton of people behind you. It's also customary to come in with a good mood and attitude. I am assuming that the people here that are complaining came in with nasty attitudes in the first place because I have never had any of the problems described and know many people who actually like the bank. Acting like a moron and being demanding isn't going to help your case. I've also never had any problems with the bankers when depositing large checks or withdrawing a large amount. They are quite informative and friendly.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Austintown Branch at Youngstown, OH
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Old bills and disrespect
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by kenny123, Dec. 24, 2012
I came in to exchange a worn one hundred dollar bill. First the teller told me the bill was fake and felt like plastic. I ask to see the bank manager she took her sweet time to get up to speak to me. When she finally came over she told me that chase doesn't take old bills and rolled it up and threw at me and told me to leave the bank or she call the police. I took the bill across the street and the post office exchange my bill for me no problem. Later that day I Called the chase number on the chase website and the customer service number to tell someone what had happen to me and the representative had the nerve to give me the number of the chase branch I walked into. All in all I have never had a chase card and I never will after what had happen to me. If this review stops just one person from going to chase bank then I have done my job as a concerned citizen. In conclusion chase of Yonkers is not a peoples branch chase banks are not friendly you have many more options when it comes to your money. You should be treated with respect when you walk into a place of business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Yonker Station Banking Center Branch at Yonkers, NY
6 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kenny123, Dec. 24, 2012
I came in to exchange a worn one hundred dollar bill. First the teller told me the bill was fake and felt like plastic. I ask to see the bank manager she took her sweet time to get up to speak to me. When she finally came over she told me that chase doesn't take old bills and rolled it up and threw at me and told me to leave the bank or she call the police. I took the bill across the street and the post office exchange my bill for me no problem. Later that day I Called the chase number on the chase website and the customer service number to tell someone what had happen to me and the representative had the nerve to give me the number of the chase branch I walked into. All in all I have never had a chase card and I never will after what had happen to me. If this review stops just one person from going to chase bank then I have done my job as a concerned citizen. In conclusion chase of Yonkers is not a peoples branch chase banks are not friendly you have many more options when it comes to your money. You should be treated with respect when you walk into a place of business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Yonker Station Banking Center Branch at Yonkers, NY
6 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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