JPMorgan Chase Bank, Review

Always friendly and helpful
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by Imapersontoo, Feb. 28, 2011

I am always greeted with a friendly smile. Staff have a good working knowledge of bank services. Special customer service reps made me feel like an important customer even though my deposits are small.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Milwaukie at Portland, OR
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Bad Service & wouldnt let a 6 year old use the potty
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by banknation, Feb. 26, 2011

Service not good. Attitude poor. I went in with my 6 year old, I was depositing money and my son needed to use the bathroom.And when a 6 year needs to go its now. In the past this has not been a problem. Today and now they flat refused. How a banking woman could look my son in the eye and say sorry no! has no soul just like Chase. My wife and I make good money and all 5 accounts will be closed this week. We will move all our accounts to our credit union.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Oxnard - Rose Crossing at Oxnard, CA
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good bank but customer service isnt
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by SOCALI, Feb. 24, 2011

Customer service Isnt the best! especially the lady who works at the front desk for questions,etc!Shes a snotty lady who acts like she owns the place and  seems like she hates being there....YOU WORK AT CUSTOMER SERVICE!!! SUPPOSE TO BE A PPL PERSON!!! I really actually liked the bank it self but they need to work on theyre treatment of clients!she pissed me off so much that I picked up my money and took my banking elsewhere!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Fontana - Sierra Lakes at Fontana, CA
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DRESS CODE AND FEELING IT'S A "BANK"
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by CZ111, Feb. 22, 2011

I was kind of shocked at the ambience of this bank, a long line formed with one teller and another woman taking a long time doing something else.

I felt this is not the sort of place to trust my money as the teller was wearing a knit sports shirt, a thrift store type ill fitting sports jacket buttoned over his stomach, and he had one of those Hog Razor Back type hairdos where the hair is combed up to the center.  The overall impression was slovenly.  He also WINKED at me.  I find a stranger winking at a middle aged person very odd.

In any event, I don't feel comfortable at this bank for the above reasons.  A banker needs to be dressed fairly conservatively and comport his or her self in a seemly way.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Woodstock Branch at Portland, OR
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DRESS CODE AND FEELING IT'S A "BANK"
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by CZ111, Feb. 22, 2011

I was kind of shocked at the ambience of this bank, a long line formed with one teller and another woman taking a long time doing something else.

I felt this is not the sort of place to trust my money as the teller was wearing a knit sports shirt, a thrift store type ill fitting sports jacket buttoned over his stomach, and he had one of those Hog Razor Back type hairdos where the hair is combed up to the center.  The overall impression was slovenly.  He also WINKED at me.  I find a stranger winking at a middle aged person very odd.

In any event, I don't feel comfortable at this bank for the above reasons.  A banker needs to be dressed fairly conservatively and comport his or her self in a seemly way.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Woodstock Branch at Portland, OR
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Chase Bank is not up front
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by tucsonissunny, Feb. 20, 2011

Very petty, not even willing to make a copy for you. My branch will make a copy for me however the other branches have said no. On my business account they hit me with hidden fees and I have to watch them like a hawk. I am moving to Tucson Fed Credit Union as soon as my merchant account is expired. The woman at my branch are really sweet but the bank itself is really tricky. You have to read the fine print because they will not tell you up front!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Broadway And Houghton Bkg. Ctr. Bran at Tucson, AZ
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Excellent Bank at Nutley for Chase
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by vanzilar, Feb. 20, 2011

   Me and my wife have been using this bank for awhile and are very satisfied.  They have answered all our questions, occasionally have candy and refreshments.  The staff is friendly and patient as well.
   Very good location, good hours, ATMs work fine (unlike one of the ones in Newark).  Staff is professional and knowledgable (unlike a bank I have had in  Brooklyn).  And the ATMs support multiple languages (which is a fun bonus so we can practice other languages at the ATM),
   Interest rates could be better, but then again they are low everywhere now.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on JPMorgan Chase Bank, Nutley Branch at Nutley, NJ
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Not worth wasting your time
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by sjswing1, Feb. 20, 2011

The service at this branch sucks. We have had the same bankfor over 10 years but it is out of state. We opened a checking account at this bank so it would be easier to get a certified check for our down payment. We had this account for about 7 months when i deposited 3 checks in 1 week. Two of the checks were 3rd party checks, they were out of state checks,went through just fine. I wrote a check out of my out of state account and they put a hold on it for 2 weeks. When i took a copy of my bank statement in showing that it had cleared my account 2 days after i deposited in the chase account, they said there was nothing they could do. I told them i would be closing out my account after their on my check was over, they said ok. I asked to speak to the manager but she was too busy. The day after the hold was over i went in and closed the account. They didn't really have anything to say other then that is their policy, holding peoples money for as long as they want. I see that customer service is not their best trait. I am glad that our morgage is with someone else.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Evans & Stone Oak Banking Center at San Antonio, TX
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as satified
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by asapp, Feb. 19, 2011

My husband and I have been with this bank for a year. I am very satisfied with the level of service and the bank staff are excellent! I will not go to another location unless i just have to!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Tates Creek Centre Branch at Lexington, KY
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ninin
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by ninin, Feb. 18, 2011

This Bank is not qualified enough to give service, tellers don't have any experience, manager is the worts ever, she thing she is everything but she is not. GO TO ANOTHER BANK TO AVOID ANY

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Willcox Branch at Willcox, AZ
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Awesome service
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by Reggie1964, Feb. 13, 2011

Overall great experience. I dealt with one of the bankers Seth and he has been great! I spoke with one of the managers Kristen and the entire staff was wonderful. I would highly recommend them.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Fulton Rd & Guernville Raleys Bankin at Santa Rosa, CA
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INCOMPETENT AND RUDE STAFF AND MANAGER
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by LeanneGold, Feb. 12, 2011

The staff there is so incompetent and rude, it's unbelievable that Chase hires such people. A banker named Gabrielle made so many mistakes handling the closing of my account that I had to sit and wait 1/2 hour for another banker to correct it, then after that go to another branch to square things away.
Both these employees did not admit their mistake and treated me very rudely. Then when I complained to the manager Barbara, she hung up on me! So I guess it's the branch policy to be rude to customers. I will take my money and business somewhere else from now on.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Coddington Branch at Santa Rosa, CA
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Rude, Rude, Rude! Poor customer service!
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by DoNotBankWithChase, Feb. 09, 2011

Rude, Rude, Rude! I have been banking with Chase/WaMu at this location for the past 5+ years and finally had enough. During the past few years I have overheard many conversations between employees and lets just say that if they do not like you they will find a way to charge you fees. Enough is enough. Their ability to 'charge or not charge' fees has gone to their heads.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bonney Lake Branch at Sumner, WA
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Lousy mortgage Department in Florida
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by gulfalfa, Feb. 02, 2011

I applied for a refi on my 80K Chase mortgage on November 6th 2010.  I had a great rate loacked until January 21st 2011.  I was told that an appraiser would contact me within a week. After several verbal inquiries with no results, I finally made a written inquiry after hearing nothing for over a month.  Finally a week later an appraiser contacted me saying that he was asked to rush an apraisal inspection.  I scheduled it for the following day. About two more weeks go by and I am suddenly bombarded with lengthy inquiries after inquiries.  Most of them redundantly asked and answered.  I wrote and submitted documentation to the tune of about 35 pages of supporting docuements and still the same repetitive questions continued.  Incredibly, the originating loan officer told me a few days before the expiration of my rate lock that I would have to pay a fee of over $300.00 to extend the rate.  She told me she would speak to a supervisor to see if I could be granted a concession. Subsequently,after I continued to be bombarded with many ridiculous and insurmountable inquiries that I finally surrendered the hope of refinancing the mortgage a couple days before the one week extension was about to expire. The last hurdle was one totally out of my control...  proof that my HOA had flood insurance for structures that were not even applicable to my property.  My HOA didn't have it.  One year before when i obtained the mortgage, I wondered why that question wasn't asked?  However, when they stand to lose 40K in interest, it suddenly becomes a major concern.  I have more than three times the flood coverage on my home required to cover the mortgage.  What really upset me is that almost three months was wasted when I could have gone to another institutution that was willing to give me the loan.  By the way my credit score and credit history are impeccable and my income is twice the mortgage amount. I would never recommend anyone to do business with Chase Bank.  I felt like I was a circus dog jumping through hoops to get this loan>  I think it was dispicable that I lost the rate promised and now rates are significantly hight.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Poinciana Branch at Kissimmee, FL
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worst bank i ever did business with
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by klikli, Feb. 02, 2011

i have been with chase bank for quite a while. i had all my business and personal accounts with them and maintained three times the minimum average balance they require to keep your accounts for free on their business accounts.

A month ago i decided to open a credit card with them and to keep everything in one roof as i wanted to establish my relationship with my bank.

I got the first letter of their underwriters with a denial. Reason? too many inquiries. i asked to review my establishment and relationship with the bank and based on that to determine if i am still eligible for some sort of a credit card. Remarkable to say that my credit score is over 700 and i have an established credit going back 4 years prior to the date i applied with them.

So the second review comes around a week later with another denial for the same reason. I asked to get a copy of my credit report as per the law states, so i did and i was told that i had many inquiries on my credit report that would not allow me to get approved. As i went through my credit report, SURPRISELY I FOUND OUT THAT THESE INQUIRIES THEY WERE REFERRING TO WERE NOT EVEN CREDIT INQUIRIES BUT CREDIT MONITORING INQUIRIES INSTEAD!!! i had signed up last year to one of those credit monitoring services to monitor my credit report. Every month they hit your credit twice to generate a full report. This was not even a full hard inquiry on my credit report so then i sent another review and a week later i got another denial for the same reason.

That was it.. i went to the local chase branch today, and asked to close all my accounts. I had 2 business accounts checking and saving and 3 personal checking accounts.

It sounds to be that its impossible to get a credit line with chase, and the most frustrating of all is that they were GIVING ME SUCH A HASSLE FOR NOTHING!! My credit score is excellent and i never missed a payment.

Total frustration and disappointment. I will NEVER NEVER AGAIN go with chase and i will not refer anyone to them as i used to do.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Miami - Brickell Bay Branch at Miami, FL
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Great banking service
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by Earl, Feb. 01, 2011

I have been banking with Chase since it took over Wamu. I have had no problems, and will continue with my personal and business banking at Chase in Rancho Bernardo, CA.  The staff is personable, the loan officers are helpful, and I have never had a bad experience with Chase. Thank you to all of you!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Rancho Bernardo Center Branch at San Diego, CA
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Msgirl
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by Msgirl, Jan. 31, 2011

I was a long time customer of chase until they started making changes to the checking accounts. They don't care for their customers. They lie and steal from thier customers. I am very unhappy with Chase.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Montebello Branch at Montebello, CA
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Never again
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by twister929, Jan. 28, 2011

My story starts with a notification on my mortgage statement that my escrow account payment went up over $100/month.  After calling Chase to find out what was going on I found out they paid my entire condo association's homeowners insurance.  They told me this was they way my mortgage was set up.  Well, one call to my condo assoc's insurance agent cleared up that this was a huge mistake on Chase's part as the agent had never heard of anything.  He also had some choice words about Chases competency.  After 2 calls to Chase and a few months going by, nothing so I decided to go to the local branch in Oconomowoc, WI to talk face to face with someone.  All they did was call the same 800 number I had been calling.  They even put me on the phone to explain the situation.  All the while I was on hold, they kept trying to get me to sign up for one of their credit cards, to the point of calling over a manager or VP to talk to me.  Needless to say, the problem still wasn't fixed and I had to call them once again.  Finally after about 4 months the problem was taken care of.  During this I closed all my Chase accounts and thank god mortgage rates came down and I was able to refinance and get my mortgage away from them.  My mortgage broker is well aware they will lose by business if they sell it back to Chase.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Oconomowoc Branch at Oconomowoc, WI
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HORRIBLE. HORRIBLE. HORRIBLE.
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by MissAlyssaxo, Jan. 26, 2011

I went to the branch on Corbin street in Northridge CA because Chase has been taking money from my savings account. I have had this happen a few times before without reason and the money was refunded to me, no big deal, although I find it extremely annoying and suspicious. I asked the teller who told me I had to speak with an associate. I looked over to see a man helping someone and a woman who appeared to be doing, well, nothing. So I asked her, "excuse me would you be able to help me?" to which she snobbishly replied "I GUESS so" without even turning to look at me. I explained the situation to her and before I could mention that it's not the first time this has happened she snapped back at me with short answers, major attitude, rolling her eyes and speaking to me as if I were an idiot. She then gave an excuse as to why money was being taken from my savings, stating the same thing over and over as if I didn't get it the first ten times. It was clear her motive was just to get me to shut up and leave. I logged on to my account from my phone in front of her and began to review my recent account activity and how it did not make sense, dumbfounded, she retreated to "speak to her manager". Sitting ten feet away, I heard them BOTH talking about me once again as if I was stupid, I couldn't believe these women were gossiping like a bunch of middle schoolers. Minutes later she returned and threw down a stack of papers and said "ok my manager will refund the money and here is information on the rules and regulations of the account you have, just-so-you-know". I proceeded to tell her I'm very aware of the account I have and in no way does it involve these unauthorized deductions without any reason, it's a free account which means no fees as long as I keep a minimum balance which I had more than enough. The money was refunded because I was right, otherwise she'd have more to show than a 'rules and regulations' packet which I did not take seeing as she obviously needs it more than I. I'm over dealing with suspicious activity in my accounts and poor customer service from this bank and I have been looking to take my money elsewhere I suggest everyone do the same. As for anyone who banks at this branch, be ware of this incompetent employee LUZ with her stink eye and rotten attitude, she ought to go back to ihop and learn basic customer service skills. I don't know who these people think they are treating customers like dirt but it seems to be building a bad reputation for Chase and it's really rather disgusting to say the least.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Northridge Branch at Northridge, CA
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Chase - BAY RIDGE BEWARE OF GETTING YOUR MORTGAGE AT THIS BANK.
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by QueenoftheClick, Jan. 20, 2011

The tellers at this bank are very sweet. The front end is run well.

BUT THE MORTGAGE DEPARTMENT IS NOT. BAY RIDGE BEWARE OF GETTING YOUR MORTGAGE AT THIS BANK.

We did our mortgage through Chase because we banked with them already. We used the 86th Street Branch on 5th Avenue in Brooklyn 11209.

- Associates are poorly trained.

- Associate requested our credit reports twice (this would lower anyone's credit report)

- We were Denied RESPA documents (in the first 3 days, you should receive paperwork)

- Management is hostile, unresponsive and gives excuses (it's the computer's fault)

- Associate told our seller's broker our personal information

- Vice President ignores e-mail and when she does use e-mail she does not use her title. She had very little knowledge of the mistakes going on at this branch.

- Mortgage took over 3 months. As buyers we put more than $200,000 down, had high credit scores, a lot of collateral and stable city jobs for many years. We were ideal candidates who were raked through the mud and treated poorly at this bank.

- Bank with a bank where the associates are kind and care about their jobs. In this age, customer service should be top notch and no one should have to wait more than days for an e-mail response. Associates at this bank do not answer e-mail for over a week on most occasions.



* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bay Ridge @ 86th Bkg. Ctr. Branch at Brooklyn, NY
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