JPMorgan Chase Bank, Review

JPMorgan Chase Bank, Review

Average rating stars based on 510 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
171
4 star:
27
3 star:
14
2 star:
26
1 star:
272

A total of 171 Reviews with 5 Star

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Excellent Branch
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by chesh, Jan. 04, 2013

I am very happy with Post Commons Chase.  Everyone is so nice and friendly.  I love that they know me by name whenever I go in.  The employees are always eager to take care of my needs.  I will be with this branch for the long haul.  Thank you!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Post Commons Branch at Melbourne, FL
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Awesome Chase
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Satisfied1, Jan. 03, 2013

I have been a Chase customer for several years and I have not had any issues with the bank or the staff. The tellers have always greeted me and have had small talk while processing my transactions. I also opened a new business account and the banker was very helpful and explained to me the many services which Chase offers. I am very happy with Chase and my branch of choice is 79th and Cicero.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 79th/Cicero Branch at Chicago, IL
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Awesome Chase
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Satisfied1, Jan. 03, 2013

I have been a Chase customer for several years and I have not had any issues with the bank or the staff. The tellers have always greeted me and have had small talk while processing my transactions. I also opened a new business account and the banker was very helpful and explained to me the many services which Chase offers. I am very happy with Chase and my branch of choice is 79th and Cicero.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 79th/Cicero Branch at Chicago, IL
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by 50YearsaBankCustomet 2018-07-21 07:31:14
I thought all the really stupid Chase employees lived in Florida. After how this branch chose to treat Darryl Fulton, I now see that Chase hires the inept all across the country. How foolish is it to choose personal prejudice over good customer relations? How thoughtless was the employee at that branch to make a snap decision instead of consulting with a district manager or other higher up? The point of a bank is to amass deposits. The man wanted to make a deposit. The employee's decision to reject the deposit goes against the most basic tenet of banking. Even if there were questions regarding the check's face, the employee should have resolved them through speaking with Mr. Fulton's attorney...and faxed a copy to a higher up for a second opinion. Choosing the just and customer-oriented manner of managing the deposit instead of "we think you're a criminal, so we are going to block your deposit" route would have saved this bank name and thus particular branch AND that employee the blowback that is so rightfully coming their way. Shame on Chase. Shame on the employee.
Very helpful bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by marobb, Dec. 24, 2012

This branch of Chase is quite nice.  Although it is smaller and not as attractive to the naked eye as the ones in Boardman or Niles, it is filled with nice staff and there isn't a large waiting time.  I have read the comments about problems with deposits, services, and rude bankers/bank tellers and you can't always depend on the people who complain.  This branch has 3 stars but the reason why I am rating it all 5 is because I have not have any trouble with anyone there.

I come in and go to a teller that will take me, cash my check, and then proceed to leave.  Some of the tellers enjoy "small talk" if you don't have a ton of people behind you.  It's also customary to come in with a good mood and attitude.  I am assuming that the people here that are complaining came in with nasty attitudes in the first place because I have never had any of the problems described and know many people who actually like the bank.  Acting like a moron and being demanding isn't going to help your case.  I've also never had any problems with the bankers when depositing large checks or withdrawing a large amount.  They are quite informative and friendly.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Austintown Branch at Youngstown, OH
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good back, so far
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Clark123456, Dec. 21, 2012

I have been with this bank for a few years and have not had any issues with their service.  I generally do online banking and ATM transactions, but when I have gone in for service I have never had an issue.  Chase has great mobile apps.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Barrett Creek Branch at Marietta, GA
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Great Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MsJohnson, Dec. 21, 2012

I went in to make almost a 10,000 deposit, only waited about 20 seconds to be called, the teller was very friendly and caring. The staff offers a great customer service. I had a question about my accounts and the teller personally walked me over to the banker. She was also very friendly and kind. Im very satisfied with their service. I love Chase !!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Allerton And White Plains Rd Branch at Bronx, NY
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Outstanding!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by snapitup6280, Nov. 16, 2012

I have to say that I cannot believe these reviews! I have found this to be the best bank in Naples! The service has always been with a smile. I made an error in my account and they couldn't help me enough. Every time that I am there, I am always greeted with a smile. I am an average banker that lives week to week and they treat me like I am the richest one. I can't say enough for this bank. Top professionals in my book! You guys are the best!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Us 41 And Rattlesnake Hammock Road B at Naples, FL
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Outstanding!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by snapitup6280, Nov. 16, 2012

I have to say that I cannot believe these reviews! I have found this to be the best bank in Naples! The service has always been with a smile. I made an error in my account and they couldn't help me enough. Every time that I am there, I am always greeted with a smile. I am an average banker that lives week to week and they treat me like I am the richest one. I can't say enough for this bank. Top professionals in my book! You guys are the best!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Us 41 And Rattlesnake Hammock Road B at Naples, FL
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Branch Manager Steven Breeder
 5star Overall Rating
 2star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by jamilajmilla1, Sep. 26, 2012

the branch manager on hammer lane was the nicest manager I've ever met. I've hit rockbottom nowadays and I had a fee I just couldnt afford , he over rode the transaction and gave me the money the bank took from me and told me as long as I focus and keep trying my dreams are
gonna be a reality.told me about his daughters sucess who shared the same interest as me. Almost shed a tear, thought about that all day bet he didnt know he made my day but he did God bless you steven !

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, West Hammer Lane & Don Rd Raleys Ban at Stockton, CA
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Small Business Owner
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Honestone, Sep. 21, 2012

Thank you Chase Bank staff!!! My 3 year old son and I went into this branch today and Gigy and everyone that helped us were amazing!! Not only was the experience in the lobby great but then when I discovered that my car battery was dead and was standing outside next to my vehicle waiting for a tow truck Gigy comes out with two other very handsome employees to jump start my car!!! I am a happy girl:) And that is customer service at it's finest...

* this review was made on JPMorgan Chase Bank, Stonegate Banking Center Branch at Parker, CO
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Love this branch of Chase!
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Mollieb, Sep. 07, 2012

Everytime I walk into this branch of Chase there is someone waiting to greet me and point me in the right direction.  Whether it be getting something notarized or getting into my safety deposit box, someone steps up to the plate. Sylvia is fabulous... makes a tough day looking at my finances not seem so bad!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Downers Grove Ogden Branch at Downers Grove, IL
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Chase 7th St & McDowell
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by msjanuary, Sep. 04, 2012

The branch manager Tim and the associates at this branch pay attention to detail and are extremely customer service oriented. Exactly why I left Wells Fargo and came to this branch. First rate all the way.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Mcdowell & 7th Street Banking Center at Phoenix, AZ
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My experience with Chase is amazing every time
 5star Overall Rating
by david1968, Aug. 31, 2012

My experience with Chase has been amazing at the Northbrook, Houston, Tx. branch. I don't know the young ladies name yet, but I'd like her to know that I appreciate the way she takes care of me every time. I won't be able to get by there in a few days, but I thought I'd write this. If you know her please tell her I said she's great. She has brown hair passed her shoulders, slender build, wears glasses, she wears diamond studded earrings, she is hispanic, and she is always smiling. I hate to admit it, but visiting the bank brightens my day. I look forward to going to the bank, just because of the way she treats me. like I have all the money in the world in their bank. My name is David

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Northbrook at Houston, TX
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Mrs.
 5star Overall Rating
 4star Interest Rate and Cost
 4star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Sansu, Aug. 30, 2012

Very pleased with the service given at the JPMoran Chase bank Bellflower branch.  Specifically Mr. Sandeep Singh for the way he made us special.  We did not deposit much yet the way he served us made us feel like we were very important people.  How we wish bank officers and staff are like him.  
 

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 16804 Bellflower Boulevard Branch at Bellflower, CA
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Best Bank In My Entire Life
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by VegasCustomer, Aug. 16, 2012

Customer Service Is Excellent.  Always friendly, check it out for yourself.  The staff are so nice to you.  Clean, coffee available, drive up ATM and one inside the bank as well.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Silverado Ranch Branch at Las Vegas, NV
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Great Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by DocHoliday, Jul. 28, 2012

I had a wonderful experience with a very knowledgeable person by the name of Natalia at the East Los Angeles branch on South Soto street.  I will not use her last name to protect her privacy, but please see her when you visit this location.  She is a very sharp young adult who will promote your best financial options.

DR.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, 1350 South Soto Street Branch at Los Angeles, CA
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Great Bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by kracopa2, Jul. 26, 2012

I opened an account at the Eastvale, CA branch.  My personal banker, Fabian Cortez was absolutely wonderful.  I had been with my old bank for 25 years and pleased, until I learned thru Fabian all that Chase offers.  I love what I got, and have learned since.  Thank you Fabian.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eastvale Archibald Banking Center at Corona, CA
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Lending a hand benefits everyone
 5star Overall Rating
by Tastefulwriter, Jul. 26, 2012

Chase Bank is akin to Nordstroms because Chase puts the customer first. The bank stands out from other banks by putting the customer first. For instance, Chase representatives provide advice which saves the customer money.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, San Diego 4s Ranch Branch at San Diego, CA
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Great Experience!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by lindseypierce15, Jul. 25, 2012

Most tellers are very fast and cheerful! And Management is amazing always makes me feel at home :)

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Cherryland Branch at Traverse City, MI
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Great
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by Loverpants, Jul. 16, 2012

I don't know what some people are talking about when they say there are lazy employees. They get what needs to be done and do it the right way. What can they do if no ones there? I've had great service everytime I've been there so far.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Gilbert-Mckellips Branch at Mesa, AZ
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