JPMorgan Chase Bank, Review

Mean teller
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by scarymary, Feb. 28, 2014

It pains me to give this review only one star, considering everyone, except for one teller was absolutely wonderful. While waiting in line, I witnessed a toddler playing with the red velvet rope that holds the bar/stands together, forming the line for people to stand in. One of the tellers, a heavy set african-american woman with wavy hair, asked if the little girl belonged to the customer who she was currently helping. When she said that, the little girl's mother, who was sitting in the waiting area, seemed realized that teller didn't want her to play with the rope. She got right up and made her stop. Then, to my surprise, the teller and her customer continued to talk and laugh about it. I'm sure the mother could hear it, because I could hear it, while standing in line. That was very rude and unprofessional. I don't even think that the little girl was being bad. She was just playing with the rope for pete's sake.

* this review was made on JPMorgan Chase Bank, College Park Branch at Indianapolis, IN
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Chase has a god complex.
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by Hoffman, Feb. 26, 2014

Every month since April 2013 - Chase on springdale in Jeffersonville, IN has decided for me; when I receive my SSA Automatic Direct Deposits.
Internet Help/messaging and speaking to numerous people there - does no good.  Half of them tell me that yes, they know my direct deposit hits on Wednesday but they hold it due to SSA until Thursday.
SSA informs me that they never gave Chase instructions to ever hold my automatic direct deposits.
Despite me giving the bank that paperwork (Benefit award letter) and copies of my payment history - they still refuse to pay me when I supposed to be paid.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Springdale Branch at Jeffersonville, IN
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Helpful and concerned
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by Cash1234, Feb. 21, 2014

So helpful and friendly! I had some questions and concerns about my account and Brian was able to get everything taken care of! Thank you so much!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eastgate Financial Center Branch at Boise, ID
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BANK OF AMIRIKAN
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by GMAIL, Feb. 19, 2014

YAS

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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Shocked at the lack of privacy for individuals personal information
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by TDbankhereIcome, Feb. 14, 2014

I had the WORST experience at the chase Band located at 58 W Ramapo Rd Garnerville, NY.  ( I have to say that the tellers at this branch have ALWAYS been a pleasure to work with and this review is certainly no reflection on them) I went in to get something notarized and waited over 30 minutes.  The long wait time was certainly annoying as I sat and listened to Erica talk loudly and incessantly to the couple she was serving but I figured this was their idea of friendly service.  What I found absolutely UNACCEPTABLE is the way this couples private information was broadcasted across the bank.  I know both of their names, how much money they make jointly, their home address including apartment number, his mother maiden name and the approximate time their cards are due to arrive in the mail .I guess the couple are lucky that I am not a thief because the bank employee would have made my job very easy, if I were one of the bad guys.  In this day and age of identity fraud I was absolutely flabbergasted at the unprofessional and dangerous business practices being displayed right in front of me.  If they care so little about this couples privacy, how in the world and I supposed to feel safe about how my information is handled?


Erica, the chase employee in question, could tell that I was very annoyed at the situation but it was her believe that my frustration came from having to wait so long.  I was fine with letting her believe this was the reason for my frustration until she then curtly told me that if I had called and made an appointment for notary services then I would not have had to wait.  I replied that I DID call and if making an appointment ahead of time was such a great idea then perhaps the person on the phone should have informed me of that option.  She went on to make a quip about how it was 20 minutes until 6 ( I arrived at 5:15) and that I was lucky that they even had a notary available to help me.   I informed her that during my phone call I was assured that a notary would be available until 6:00 on that specific day.  So I guess now I am supposed to feel lucky that there was even someone there doing their job?


So the privacy of  personal information is obviously NOT a concern (what I witnessed has to be against the policies and procedures of any banking establishment) and I as customer who tried to do her due diligence and called ahead of time is somehow left feeling that I should feel fortunate that she even bothered to help me at all.  So why am I banking with this establishment? I have no idea but I know a lot of other banks that would welcome my business.   TD bank for example, which is located diagonally across the street.  After I left Chase I drove over to TD bank, where my daughter has her account, so that she could count all the change she saved up...a very nice feature that TD bank does for free for its customers.  I was met with a smiles from the abundant number of staff members they had working on a Friday evening.  I was promptly offered assistance, I never felt rushed and when we left we were thanked for banking with them (what a novel idea!) and even offered some Valentines day chocolates.


The difference in customer service between Chase and TD bank was an eye opening experience.  The times they are a changin.  I guess when you bank with an establishment for over 15 years they just assume you will never leave....how wrong they are.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Garnerville Branch at Garnerville, NY
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I had problems there with cindy ly as well
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by Keisten, Feb. 12, 2014

Wow I can't believe someone else had issues with this banker. I received several letters with my social security blasted all over them that weren't suppose to be. When I made a complaint about it after about the 3rd time the woman.. Director of chase seatac branch as she called herself fully defended her. I could not believe she defended her sooo strongly for putting peoples social security numbers all over regular paper sent out from chase. Sooo rude I finally came to the conclusion nothing would be done about this so when I saw the review below I can't believe other people had problems with her too & nothing was done.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Seatac Branch at Seattle, WA
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Employee, Jessica
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by k1234, Feb. 10, 2014

I spoke with a banker named Jessica. Horrible customer service!! She refused to stop talking so that I could ask a question. I literally said several times, "can I ask a question?" Until she pushed me so far I had to tell to get her attention. I'd already made it clear I did not want to do the first option she gave and I told her what I would like to do. She said, "if you would have let me finish, I was going to say you could do that".
Really?!? I called for ONE thing. And she really jerked me around. She actually said I should leave my bank account negative instead of transferring money!!! What?!?
Wow....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ridglea Branch at Fort Worth, TX
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Horrible manager
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by Anon45, Feb. 09, 2014

I went to get my quick pay setup at chase and everyone was so nice helpful except the exept the manager , i think her name was like Joey or something , seemed really mean the bankers and even the customers . One of the worst banking experiences I've EVER had.  Im even thinking of closing my chase account because of it .

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
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Justin is the worst employee
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by Lovelylady23, Feb. 08, 2014

Chase is the absolute worst bank I've ever been to. Especially this location. I will be closing an account with them soon. A man named Justin was so unhelpful, rude, tired, and he did not care about me at all. My account wasnt letting me withdraw money I deposited from my check. I went to see what was going on and Justin said he would help me at his desk because he had to verify with the bank the check my employer gave me. So he called the other bank, said unfortunately we cant give you your money, didnt say why and when I asked he said hes not allowed to tell me. Long story short. I went to another chase bank and they helped.me but I should be able to do what I want with my money and not have to verify with my employer and call chase bank with my employer on the phone to tell them yes its a real check. So chase bank is holding money and they hire people like Justin who are rude and unhelpful. He also said snarky comments to.me like "youve had problems in the past with withdrawing from your savings so im just letting u know u shouldn't do that anymore because there will be a 5 dollar fee". I hate chase. They dont care about you. Just their money.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Rockford North Main Branch at Rockford, IL
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Chase needs to pay attention
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by iamfred2, Feb. 08, 2014

My husband and I had a joint account for several years. In June 2013, I took his name off my account and he opened his own account. Unfortunately, I still had checks with his name printed on them. He took one of them and took out a payday loan. He didnt pay the loan so the check was sent to the bank. THEY ACCEPTED IT!!! Even though his name is on the check, he is NOT a signor on the account anymore. Since when is it legal to take a check from someone who is not a signor on the account?? I called Chase to straighten this out and all they did was take the fee off my account. So now I'm stuck paying this check that I didnt write or authorize because the Chase employees dont do their jobs. Nice. I AM SWITCHING BANKS TOMORROW.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ridge Griffith Branch at Griffith, IN
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Awsome
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by lovewcj, Feb. 02, 2014

Best people i ever met. Love how they are their with a smile on their face and quick to assist u very friendly. If I'm not approved for something is because of me not them .good job i will stay with this bank


* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Bristol Branch at Bristol, WI
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Awful and Don't Care
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by Joaquin3, Jan. 27, 2014

These guys are the worst. The only reason I did not change my bank is because I have so many things tied to my account. Exhausted by the stupid people, high turnover and incessant fees, I had to leave. You should too, trust me they don't care and despite banking there for 5 years I still can't get a loan or decent service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Highland Village Branch at Houston, TX
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Good customer service
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by James007, Jan. 24, 2014

I went the lake hiawatha bank to nortorize document.
A lady banker named Melanie was really helpful and service was prompt . I really appreciated  her work. I would promote or raise her if I was vp.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Lake Hiawatha Branch at Lake Hiawatha, NJ
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Chase has been a nightmare
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by SamBones3000, Jan. 22, 2014

I loved banking with Chase, and there are still aspects of their service that I will miss, however after my last experience here I will be changing who I bank with. NEVER in the history of my banking experience have I had such a hard time simply accessing my account. I convinced my husband to open an account here (he wanted to stay with Wells Fargo) and he received a card shortly after- I had been told my old Chase card would work with the new account, which it did not. I was told a new one would be overnighted to me-it never came. I needed to leave for a business trip with no debit card in my wallet so I asked to have my new card sent to the town I was traveling to. It never came. Had to borrow cash from a colleague-terribly embarrassing. I got a call while I was still out of town three days later on a Saturday that my card was AT THE BANK, not at my home and being that I was not around my Mom had to go pick it up. I got home and tried to activate said card- wouldn't  activate. Called the bank again and was told a new one will be at my house by tomorrow. Not holding my breath and ready to switch to a new bank as the employees here don't seem to have any interest or concern for what an ordeal this has been for me or how to overnight packages for that matter.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Ken Caryl Branch at Littleton, CO
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Chase is the WORST!!!!!
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by TheSeaward, Jan. 15, 2014

I refuse to directly bank with Chase and was reminded again today why that is a wise choice. I had a manager inform me that postdating a check is illegal. This is untrue. I quoted the following to him:
Article 3, section 113, sub-section (a) of the Uniform Commercial Code states:
 
                (a) An instrument may be antedated or postdated. The date stated determines the time of payment if the instrument is payable at a fixed period after date. Except as provided in Section 4-401(c), an instrument payable on demand is not payable before the date of the instrument.

The manager's response was he learned in his training at Chase that it was illegal which further proved my point of a lack of knowledge and/or concern by Chase for the laws pertaining to the bank industry. Good luck to those who continue to do their banking with Chase.

* this review was made on JPMorgan Chase Bank, Pine Valley Branch at Fort Wayne, IN
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Chase Run Around
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by JustDoIt, Jan. 03, 2014

In October 2013 my husband and I decided to split.  We had been banking with Chase for over 20 years, and loved the bank, however after notifying Chase that I would have to close our joint account and open a new account under my name Chase has become neglectful of my privacy, and making sure money that was in my account was not taken by my spouse.

When I closed the account Chase let me know there was a pending debit made on the account by my husband, said they would close the account and contact him of his responsibility to pay this debit, and to open a new account.  I had my direct deposits transferred to the new account, and was feeling pretty safe.  This is until my husband went into the branch in which we bank at, told the teller I had his money in my new account, and Chase withdrew all my funds.  I was able to prove this was my money from a direct deposit, however after the investigation was completed, Chase told me my husband had changed banks, and all they could do was write a letter requesting the debit be paid back.  This never happened.

Furthermore, the debit in the old account that my husband charges was taken from my new account, the band says because it was a joint account I am too responsible, that because I had a positive balance there was no need to contact my husband to request clearing this debit because my balance had taken care of it.

Furthermore, after everything going well with the new account and the direct deposit the first month, I felt no issues would come up.  However, after my husband closed his account, and Chase held me responsible for the debit in the closed account, and after I raised hell with Chase for allowing my husband to debit my new account without authorization, Chase is now telling me for the last three months that my direct deposits are not set up correctly, that they are going into the old account and sitting there without thought to redirect to the new account.
After contacting Chase after the first month my direct deposit suddenly was not being deposited to the new account, Chase says the payer must not have the new accounts routing or account numbers correct, that I need to contact them, of which I did, and they have the correct information, and have been sending my money to the correct account information.  Chases response is that they are trying to cover their own butt because it is clear they are not doing what they said they are doing.
I requested an investigation to be done regarding my direct deposits not being posted into the correct account, after they had been the first month.
Chases investigation proved favorable on my end to that, Chase showed that the payer was indicating the correct routing, and account number, however Chase now felt I am a risk for them because my husband created a overdraft balance with the old account, in which Chase took from me.  So, because I am still banking with them I am be held in a high risk label with my new account, and Chase holds my direct deposit in limbo for several days.
My account is now being treated correctly, but I am looking for a new institution to bank with now, but am a little gun shy.

I just want to know how Chase can authorize a non-signer on an account to take money, and not protect my rights to security, why Chase held me totally responsible for my husbands debit, and why when the direct deposit was working fine in the new account, that after these problems hit, my direct deposit went to the old account and sat in limbo, with the understanding that I was a high risk banking customer because of my husbands activity.

And anyone know of a honest banking facility?

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Prescott Valley Frys Bnkg Ctr Branch at Prescott Valley, AZ
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Excellent service
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by dallasperson, Dec. 26, 2013

I have been a customer of this branch for over 12 years.  The employees have always been courteous and helpful, and the bank is a full service provider for all of my banking needs. I will obviously continue with them.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on JPMorgan Chase Bank, Preston Royal Branch at Dallas, TX
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Excellent service
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by dallasperson, Dec. 26, 2013

I have been a customer of this branch for over 12 years.  The employees have always been courteous and helpful, and the bank is a full service provider for all of my banking needs. I will obviously continue with them.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on JPMorgan Chase Bank, Preston Royal Branch at Dallas, TX
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Mrs.Customer
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by disgruntledtothemax, Dec. 26, 2013

This branch started off by tripping all over themselves, trying to be SO helpful, practically before I could even get in the door.  It quickly went south. Before I knew it, there was no one around to greet me, I had to search out someone to help me when I needed individual attention, and each and every time I dealt with a 'banker' I was lied to, over and over. The manager is of no help, and it appears that there is no concern that when a customer walks out for good, as I have,that they don't realize that I'm not just taking my business with me, but many people who have mucho, mucho money in the financial world also.  When will they ever realize that no matter what they try to do, ultimately, it's the customer that either puts money in their pockets or takes it out?  It would behoove them to put better effort into the treatment of their current customers, in order to retain them. chase overall, in my book, is in the bottom of the barrel.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, San Diego Hillcrest Branch at San Diego, CA
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Sergio F Chacon Hoffmann, corporate client
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by Sergio, Dec. 19, 2013

I have dealt with the Century City branch for a number of years, and have to express my appreciation for the excellent assistance I have always received from each of the staff and officers.  The clientele at Century City is a very demanding and often rude clientele, but this Branch goes out of its way to be of assistance and accommodate unreasonable requests.  I take my hat off to all these individuals.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Century City Branch at Los Angeles, CA
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