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HSBC Bank USA, Review
HSBC Bank USA, Review
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HSBC has only 1 staff on a Friday afternoon
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by Agatha, Oct. 14, 2011
The whole branch has only 1 staff and it is 1:30 pm Friday afternoon! The only staff told me the others have gone to lunch (Wow.. what a long lunch) Basically, all my forms and questions have to wait till other staffs come back, and I will be contacted by phone or email regarding my questions and application.. I have never seen a bank so understaffs!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Fremont Boulevard Branch at Fremont, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Agatha, Oct. 14, 2011
The whole branch has only 1 staff and it is 1:30 pm Friday afternoon! The only staff told me the others have gone to lunch (Wow.. what a long lunch) Basically, all my forms and questions have to wait till other staffs come back, and I will be contacted by phone or email regarding my questions and application.. I have never seen a bank so understaffs!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Fremont Boulevard Branch at Fremont, CA
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absolutely horrible!!
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by cpericak, Aug. 09, 2011
This bank is terrible. I never had problems until I left for Europe for 4 months. "The world's local bank" is completely ridiculous! Every time I used my atm/debit card at an atm to withdraw money, they froze me account. I ordered euros from my local branch, and the never put a notification on my account saying I'd be out of the country. The multiple times I contacted them to unfreeze my account, they failed to tell me that they were closing my savings account due to too many withdrawals a month (apparently transferring money from my savings to my checking account online through hsbc is considered as a withdrawal). I was informed that they had sent letters to my home address that I was no longer at because I was abroad, instead of simply emailing me through their bank email system. And now I deposited a paycheck into my own account using a deposit slip from my checkbook to a teller (an actual person), yet the money is no where to be found. I have contacted customer service twice and their response was to call back the next business day during business hours so they could contact my local branch. I will be contacting the branch itself tomorrow demanding this money be in my account as of the end of the business day, as well as that employee to be reprimanded for not doing her job, and then I will be filing a complaint with the attorney general's office.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Abbott Road Plaza Branch at Buffalo, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cpericak, Aug. 09, 2011
This bank is terrible. I never had problems until I left for Europe for 4 months. "The world's local bank" is completely ridiculous! Every time I used my atm/debit card at an atm to withdraw money, they froze me account. I ordered euros from my local branch, and the never put a notification on my account saying I'd be out of the country. The multiple times I contacted them to unfreeze my account, they failed to tell me that they were closing my savings account due to too many withdrawals a month (apparently transferring money from my savings to my checking account online through hsbc is considered as a withdrawal). I was informed that they had sent letters to my home address that I was no longer at because I was abroad, instead of simply emailing me through their bank email system. And now I deposited a paycheck into my own account using a deposit slip from my checkbook to a teller (an actual person), yet the money is no where to be found. I have contacted customer service twice and their response was to call back the next business day during business hours so they could contact my local branch. I will be contacting the branch itself tomorrow demanding this money be in my account as of the end of the business day, as well as that employee to be reprimanded for not doing her job, and then I will be filing a complaint with the attorney general's office.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Abbott Road Plaza Branch at Buffalo, NY
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ATROCIOUS CUSTOMER SERVICE!!
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by buddygurl, Aug. 08, 2011
While there are several outstanding tellers at this branch, the manager Katy, is absolutely worthless. She is extraordinarily intrusive into personal matters, and unwilling to assist when there is a need. I have found though that this branch of HSBC is not the only one to have this type of customer service. The entire bank is a nightmare to deal with. Any other bank completes ACH transfers between banks with 2-3 days. HSBC can take up to 10 days. Even when I moved money from one HSBC acct to another HSBC acct, it took 7 days to appear. Im still waiting for the money from a closed savings account to find its way to my checking acct. No one will help. No one can figure out why its not there. No one cares to find out. How can money disappear WITHIN HSBC???? STAY AWAY!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on HSBC Bank USA, Woodbridge Branch at Woodbridge, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby buddygurl, Aug. 08, 2011
While there are several outstanding tellers at this branch, the manager Katy, is absolutely worthless. She is extraordinarily intrusive into personal matters, and unwilling to assist when there is a need. I have found though that this branch of HSBC is not the only one to have this type of customer service. The entire bank is a nightmare to deal with. Any other bank completes ACH transfers between banks with 2-3 days. HSBC can take up to 10 days. Even when I moved money from one HSBC acct to another HSBC acct, it took 7 days to appear. Im still waiting for the money from a closed savings account to find its way to my checking acct. No one will help. No one can figure out why its not there. No one cares to find out. How can money disappear WITHIN HSBC???? STAY AWAY!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on HSBC Bank USA, Woodbridge Branch at Woodbridge, NJ
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a few exceptional tellers
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by madonna037, Jul. 08, 2011
aside from a few normal people the staff seems to be on another planet.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on HSBC Bank USA, Kings Highway And Macdonald Branch at Brooklyn, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby madonna037, Jul. 08, 2011
aside from a few normal people the staff seems to be on another planet.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on HSBC Bank USA, Kings Highway And Macdonald Branch at Brooklyn, NY
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Very Poor Service
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by DandR, Jun. 07, 2011
After several mistakes and rude and incompetent service, we will be making the move away from HSBC bank. Cynthia & Anthony at the branch do no phone back when they say they will, they don't take any ownership over resolving issues in a timely manner. very Very frustrated at the lack of customer service and would not recommend them at all.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Journal Square Branch at Jersey City, NJ
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DandR, Jun. 07, 2011
After several mistakes and rude and incompetent service, we will be making the move away from HSBC bank. Cynthia & Anthony at the branch do no phone back when they say they will, they don't take any ownership over resolving issues in a timely manner. very Very frustrated at the lack of customer service and would not recommend them at all.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Journal Square Branch at Jersey City, NJ
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Couldn't be happier
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by HappyCustomer73, May. 20, 2011
Don't normally post reviews, but had to since I couldn't disagree more with all the negative ones here. HSBC has been fantastic since we moved from the UK to US. Our account AND credit cards were set up before we left the UK, every person we've dealt with, on both sides of the Atlantic, has been efficient, helpful and courteous whether on the phone, by e-mail, or in person.
Our 'personal banker' in Fairfax, VA always follows up on the discussions we have with him, just enough to remind us to take action, but not so much that it feels intrusive. He has over 300 clients, but always makes us feel like we're his only ones.
I left my purse in the branch once by mistake, and when I went back 5 minutes later one of the clerks had already left a voicemail on my husband's (old) work phone to let me know. As a result I realized that some of our contact details were out of date, but the clerk immediately changed them for me.
We are still finding our way with the American banking system, but HSBC has helped us a great deal, every step of the way, making sure that we are getting the best deal and making progress as we settle.
Couldn't be happier, and would recommend them to anyone.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Fairfax Branch at Fairfax, VA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HappyCustomer73, May. 20, 2011
Don't normally post reviews, but had to since I couldn't disagree more with all the negative ones here. HSBC has been fantastic since we moved from the UK to US. Our account AND credit cards were set up before we left the UK, every person we've dealt with, on both sides of the Atlantic, has been efficient, helpful and courteous whether on the phone, by e-mail, or in person.
Our 'personal banker' in Fairfax, VA always follows up on the discussions we have with him, just enough to remind us to take action, but not so much that it feels intrusive. He has over 300 clients, but always makes us feel like we're his only ones.
I left my purse in the branch once by mistake, and when I went back 5 minutes later one of the clerks had already left a voicemail on my husband's (old) work phone to let me know. As a result I realized that some of our contact details were out of date, but the clerk immediately changed them for me.
We are still finding our way with the American banking system, but HSBC has helped us a great deal, every step of the way, making sure that we are getting the best deal and making progress as we settle.
Couldn't be happier, and would recommend them to anyone.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Fairfax Branch at Fairfax, VA
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Beware the HSBC curse.
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by chrisshaw, May. 05, 2011
HSCB would be my vote for the worst bank for the following reasons:
1. Two mistakes in three months.
A. I lost my checks, they closed the account and order new checks from the closed account. My other bank put my account on hold until I explained the closed account check.
B. I also lost my debit card. They ordered a new one and cancelled it before it reached me. That means 4 weeks without a debit card. My regular bank in KANSAS even has an expedited service.
2. The correction of these mistakes (which has not been resolved) has taken hours and therefore hundreds of dollars in my time. From
A. driving down to the branch two times (45 minute trips)
B. Calling into the branch to talk explain the issue to three people,
i. have them not refund the returned check fee from another bank ($19)
ii. Didn't refund my monthly fee ($18)
iii. Would refund the check fee ($22) but only if I didn't close the account while I was in the bank that day. I would have to wait supposedly one day for the $22 to be refunded, then call back in. I wouldn't risk this nor waste more time so I closed the a total calling into the out-sourced.
C. Calling into their system.
i. Clearly they don't want to talk to me or I wouldn't be hung up on by pressing 0 repeatedly.
ii. I don't know my call in pin so I have to put in my SS# so they don't hang up on me, then repeat the process of not knowing my call in pin 4-5 times before I have the option to talk to an operator.
iii. The operator then has to have everything explained to them in order to tell me they can't give me the direct number to the branch, nor the manager (both of which the manager gave me)
iv. the operator gets an attitude when I explain that other operators said that they could email the branch manager when they say they could not.
v. being put on hold for extended periods of time.
vi. the indians I talked to don't seem to understand that I am trying to correct a mistake their bank made, instead blaming me for not giving them all the options for how they can put me in touch with someone.
My word of advice about HSBC: ENJOY!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, San Diego at San Diego, CA
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby chrisshaw, May. 05, 2011
HSCB would be my vote for the worst bank for the following reasons:
1. Two mistakes in three months.
A. I lost my checks, they closed the account and order new checks from the closed account. My other bank put my account on hold until I explained the closed account check.
B. I also lost my debit card. They ordered a new one and cancelled it before it reached me. That means 4 weeks without a debit card. My regular bank in KANSAS even has an expedited service.
2. The correction of these mistakes (which has not been resolved) has taken hours and therefore hundreds of dollars in my time. From
A. driving down to the branch two times (45 minute trips)
B. Calling into the branch to talk explain the issue to three people,
i. have them not refund the returned check fee from another bank ($19)
ii. Didn't refund my monthly fee ($18)
iii. Would refund the check fee ($22) but only if I didn't close the account while I was in the bank that day. I would have to wait supposedly one day for the $22 to be refunded, then call back in. I wouldn't risk this nor waste more time so I closed the a total calling into the out-sourced.
C. Calling into their system.
i. Clearly they don't want to talk to me or I wouldn't be hung up on by pressing 0 repeatedly.
ii. I don't know my call in pin so I have to put in my SS# so they don't hang up on me, then repeat the process of not knowing my call in pin 4-5 times before I have the option to talk to an operator.
iii. The operator then has to have everything explained to them in order to tell me they can't give me the direct number to the branch, nor the manager (both of which the manager gave me)
iv. the operator gets an attitude when I explain that other operators said that they could email the branch manager when they say they could not.
v. being put on hold for extended periods of time.
vi. the indians I talked to don't seem to understand that I am trying to correct a mistake their bank made, instead blaming me for not giving them all the options for how they can put me in touch with someone.
My word of advice about HSBC: ENJOY!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, San Diego at San Diego, CA
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Highly Disappointed
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by hta1, May. 03, 2011
I WOULD NEVER RECOMMEND THIS BRANCH.
The employees at this branch in my experience are incompetent, unhelpful and rude. I recently moved to America and opened and account through HSBC at the 120 Broadway branch. My account was then closed due to a system error. The staff at 120 Broadway could not open another account for me so I had to (off my own back) go to another HSBC branch. The new branch was able to do this within a day.
It took the 120 Broadway branch over a month to restore the money from the closed account (that I did not have access to) to my new account. They never returned phone calls, and when I did get hold of the right person they would promise that it would be resolved by the end of the day, then the end of the week... a month later the problems were finally solved. This is a long time to go without access to your money!
I WOULD NEVER RECOMMEND THIS BRANCH.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, 120 Broadway Branch at New York, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby hta1, May. 03, 2011
I WOULD NEVER RECOMMEND THIS BRANCH.
The employees at this branch in my experience are incompetent, unhelpful and rude. I recently moved to America and opened and account through HSBC at the 120 Broadway branch. My account was then closed due to a system error. The staff at 120 Broadway could not open another account for me so I had to (off my own back) go to another HSBC branch. The new branch was able to do this within a day.
It took the 120 Broadway branch over a month to restore the money from the closed account (that I did not have access to) to my new account. They never returned phone calls, and when I did get hold of the right person they would promise that it would be resolved by the end of the day, then the end of the week... a month later the problems were finally solved. This is a long time to go without access to your money!
I WOULD NEVER RECOMMEND THIS BRANCH.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, 120 Broadway Branch at New York, NY
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by Tiingall 2014-04-02 08:48:56
I agree this bank is incomompetent. When I originally setup the account from overseas they changed all my address details and send all my cards, check books etc to a different country.
More recently they allowed all the finds from my account to be withdrawn by someone else since November 2013, without my signature. The account went overdrawn and they have billed me for lack of funds charges and mailed the statements and charge slips to me! And despite my HSBC bank in my country trying many times to contact them, absolutely no response and no resolution and my money has not been returned.
If they are unable to return my money soon, I will have no choice but to lodge a Police Report that HSBC stole my money.
More recently they allowed all the finds from my account to be withdrawn by someone else since November 2013, without my signature. The account went overdrawn and they have billed me for lack of funds charges and mailed the statements and charge slips to me! And despite my HSBC bank in my country trying many times to contact them, absolutely no response and no resolution and my money has not been returned.
If they are unable to return my money soon, I will have no choice but to lodge a Police Report that HSBC stole my money.
Poor Customer Service
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by landr70255, Mar. 30, 2011
I have been banking with HSBC for years now and I must say that in the last 3-4 years I have become completely dissatisfied with their service(s). I can't tell you how many times when I've made inquiries about account information or needed some service from them, I received the run around. One person tells you one thing and to go to the next person, who then tells you something different and sends you to see someone else.
I needed some paperwork signed off by a manager and it was an urgent matter. Day one I went to have it signed and the individual who was to give me a signature guarantee, wouldn't even come out to speak with me and tell me what she needed. She had the cust. srvc rep @ the front desk go back and forth asking me did I have this, did I have that. I came back on Day Two to have the papers signed by this woman and was told "Oh she is in an all day meeting." Why wasn't I told that the day before??? Then I asked her to call another branch and lo and behold no one there could sign off on my paperwork either...there was some all day conference they were all attended, or so I was told.
I find this type of service to be deplorable. As soon as I research a bit and find another bank I will close out my account w/HSBC.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, 96th Street Branch at New York, NY
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby landr70255, Mar. 30, 2011
I have been banking with HSBC for years now and I must say that in the last 3-4 years I have become completely dissatisfied with their service(s). I can't tell you how many times when I've made inquiries about account information or needed some service from them, I received the run around. One person tells you one thing and to go to the next person, who then tells you something different and sends you to see someone else.
I needed some paperwork signed off by a manager and it was an urgent matter. Day one I went to have it signed and the individual who was to give me a signature guarantee, wouldn't even come out to speak with me and tell me what she needed. She had the cust. srvc rep @ the front desk go back and forth asking me did I have this, did I have that. I came back on Day Two to have the papers signed by this woman and was told "Oh she is in an all day meeting." Why wasn't I told that the day before??? Then I asked her to call another branch and lo and behold no one there could sign off on my paperwork either...there was some all day conference they were all attended, or so I was told.
I find this type of service to be deplorable. As soon as I research a bit and find another bank I will close out my account w/HSBC.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, 96th Street Branch at New York, NY
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Digital Art Director
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by Soleil, Mar. 08, 2011
I love this branch and the customer service. I moved my accounts from citibank several years ago and it was the best moved I could have ever done. I've had my account with hsbc for about 8 yrs now and all the while living abroad, etc. They have always been there for me with their excellence. I recommned this bank and this branch to everyone!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Varick Street Branch at New York, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Soleil, Mar. 08, 2011
I love this branch and the customer service. I moved my accounts from citibank several years ago and it was the best moved I could have ever done. I've had my account with hsbc for about 8 yrs now and all the while living abroad, etc. They have always been there for me with their excellence. I recommned this bank and this branch to everyone!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Varick Street Branch at New York, NY
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Pleasant experience with HSBC
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by BankEr4U, Feb. 10, 2011
I worked with the branch manager for years. I actually brought my business to HSBC from Wells Fargo because of his detication to his profession and to his clients.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Redmond Branch at Redmond, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BankEr4U, Feb. 10, 2011
I worked with the branch manager for years. I actually brought my business to HSBC from Wells Fargo because of his detication to his profession and to his clients.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Redmond Branch at Redmond, WA
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awful
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by DonaldPlatten, Jan. 11, 2011
Just the worst service I've ever received and this is coming from a former bank executive.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on HSBC Bank USA, Penn Plaza Branch at New York, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DonaldPlatten, Jan. 11, 2011
Just the worst service I've ever received and this is coming from a former bank executive.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on HSBC Bank USA, Penn Plaza Branch at New York, NY
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Terrible Customer Service
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by JeffS, Dec. 30, 2010
At 3pm I have now made two trips to this bank to open an account. My first trip I was informed by the customer service service that the person I needed to speak with was on lunch and to come back in an hour. My second trip has now ended with me leaving the bank after 30 minutes due to the customer service rep informing me that the manager is busy and it will be a 'long time' before someone can meet with me. I have never found it so hard to give away my money. This experience has ended my relationship with HSBC which is a shame that it is over poor customer service and employee scheduling at only one branch location.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Elmwood-Utica Branch at Buffalo, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JeffS, Dec. 30, 2010
At 3pm I have now made two trips to this bank to open an account. My first trip I was informed by the customer service service that the person I needed to speak with was on lunch and to come back in an hour. My second trip has now ended with me leaving the bank after 30 minutes due to the customer service rep informing me that the manager is busy and it will be a 'long time' before someone can meet with me. I have never found it so hard to give away my money. This experience has ended my relationship with HSBC which is a shame that it is over poor customer service and employee scheduling at only one branch location.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HSBC Bank USA, Elmwood-Utica Branch at Buffalo, NY
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customer service and management is so so poor
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by mememe, Dec. 15, 2010
this bank is the worst how i know i used to work there im glad i left there cannot say anything good about this bank. The assistant manager needs anger management class and the tellers there dont really know there stuff no one smiles,why would you want to put your money there im very young and dont need to put up with any body crap!!! Especially management!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mememe, Dec. 15, 2010
this bank is the worst how i know i used to work there im glad i left there cannot say anything good about this bank. The assistant manager needs anger management class and the tellers there dont really know there stuff no one smiles,why would you want to put your money there im very young and dont need to put up with any body crap!!! Especially management!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
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Worst customer service!!!
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by chestnut, Nov. 03, 2010
I waited over an hour for them to upgrade an account!!! There wasn't even anyone else there waiting to be seen. After an hour of wasting my time, they gave me a paper to sign and fill out; which took less than 2 minutes, and told me I was done. This could have been prevented if the lady at the front desk had given me the paper earlier instead of busily chatting away on her blackberry. Even the tellers there don't greet you or smile. Very poor manners.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby chestnut, Nov. 03, 2010
I waited over an hour for them to upgrade an account!!! There wasn't even anyone else there waiting to be seen. After an hour of wasting my time, they gave me a paper to sign and fill out; which took less than 2 minutes, and told me I was done. This could have been prevented if the lady at the front desk had given me the paper earlier instead of busily chatting away on her blackberry. Even the tellers there don't greet you or smile. Very poor manners.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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HSBC ARE LIER'S AND CON ARTISTS
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by taylorr38, Nov. 01, 2010
HSBC is a company that reassures you of the safety, overdraft protection of their money, HOWEVER, what they fail to tell you is the sales credit line of money that you have. Most banks such as citi or bank of america will take money from your savings account and transfer it to use through your credit. NOT HSBC! THEY WILL TAKE YOUR MONEY YOU OWE FROM SAVINGS, PUT IT IN ANOTHER CREDIT LINE AND CHARGE INTEREST + OVERDRAFT!!!!!!!!!!!!!!!!!!!!!!!! Oh yeah? Did i mention that the representative on the phone could barely explain the situation and had no idea whatsoever what she was talking about, i'm pretty sure in today's economy we have actual citizens well enough trained and qualified for this job. This bank is a complete joke and ripoff. Never use HSBC they trick you into taking your money and rob you of your account. Most of the positive ratings are HSBC members trying to make sure that their account has better ratings when real customer's opinions get over looked. DO NOT OVER LOOK THIS ONE. I OWE OVER $2000 BECAUSE OF THEIR UNIFORMED EMPLOYEES. good luck to your choice on banks and remember, HSBC is a SCAM.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
9 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby taylorr38, Nov. 01, 2010
HSBC is a company that reassures you of the safety, overdraft protection of their money, HOWEVER, what they fail to tell you is the sales credit line of money that you have. Most banks such as citi or bank of america will take money from your savings account and transfer it to use through your credit. NOT HSBC! THEY WILL TAKE YOUR MONEY YOU OWE FROM SAVINGS, PUT IT IN ANOTHER CREDIT LINE AND CHARGE INTEREST + OVERDRAFT!!!!!!!!!!!!!!!!!!!!!!!! Oh yeah? Did i mention that the representative on the phone could barely explain the situation and had no idea whatsoever what she was talking about, i'm pretty sure in today's economy we have actual citizens well enough trained and qualified for this job. This bank is a complete joke and ripoff. Never use HSBC they trick you into taking your money and rob you of your account. Most of the positive ratings are HSBC members trying to make sure that their account has better ratings when real customer's opinions get over looked. DO NOT OVER LOOK THIS ONE. I OWE OVER $2000 BECAUSE OF THEIR UNIFORMED EMPLOYEES. good luck to your choice on banks and remember, HSBC is a SCAM.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
9 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Help Needed
Overall Rating
by Legal Advice Needed, Jun. 23, 2010
I am the beneficiary by probated will of an account I am not American. How do I start the process. ssearles@ttec.co.tt Chase Manhattan Bank 2 ave. manhattan
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
0 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Legal Advice Needed, Jun. 23, 2010
I am the beneficiary by probated will of an account I am not American. How do I start the process. ssearles@ttec.co.tt Chase Manhattan Bank 2 ave. manhattan
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
0 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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