Fifth Third Bank, Review

Steaming......Mad
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by SteamingMad, Oct. 30, 2012

They just sent my Mothers CD to the Illinois State Unclaimed Property Division. No phone call, no letter, no email, no nothing! I went in this last March to give them the new mailing information (new letters came to the new changed address) since my Mother changed locations. Our CD wasn't even up to its maturity date when they did this. Totally clueless in the banking world and they don't care about you at all. Stay away from banking with this company.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Itasca at Itasca, IL
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Poor service
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by GinaAdams, Oct. 02, 2012

Very inneficient!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Cotswold Branch at Charlotte, NC
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Fifth Third Castleton
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by Fantfootball, Sep. 28, 2012

The new checking accounts confused me at first with their fees, but once I sat down with a Banker, I was able to understand how I could benefit from the new structure. I have been to this location in the past and seen many different faces, but have been very pleased in my recent visits. The branch staff has stayed consistent, friendly, and knowledgeable.

I would say if you have had a bad experience there in the past, give it one more try and you will be pleasantly surprised. Also, it was really beneficial to sit down with a banker to learn more about their checking and saving accounts - I highly advise it!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Castleton Branch at Indianapolis, IN
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Very poor customer service
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by Star716, Sep. 25, 2012

I don't understand why we couldn't keep the totally free checking, apparently they want people to go elsewhere to bank. With my new checking account I must maintain $1,500 between my checking and savings or I will be charged $11 per month. How much sense does that make? If I'm unable to maintain $1,500 what makes you think I can afford $11 a month that goes nowhere! Very irritated and will be changing banks right away.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, West Lake Branch at Portage, MI
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Poor Customer Service, Insulting the Client
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by cbhash, Sep. 22, 2012

Went this morning to cash a payroll check at 5th/3rd bank. I was informed that they did not have enought money at the bank to cash my check (I find it hard to believe). Then they said they would do it for $25.00 or if I opened an account there.  I was clearly irrate with them and let them know, withoug raising my voice of resulting to profanity.  As I walked out the one teller told the other on, "man, he's acting like a jerk." Is this the way 5th/3rd wants to treat their customer. Good luck in the future, getting any business from me. Shame on you 5th/3rd.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Valrico Branch at Valrico, FL
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Clearly fifth third does not want my business
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by shellsl, Sep. 21, 2012

Made the mistake of depositing 1000.00 @ the branch on grand / Milwaukee ave in gurnee. I have business & personal accounts with 4 different banks but have never had a bank hold a deposit for 14 days. The deposit cleared 2nd day & i was told i had to bring In proof or wait. What?? I've had an account with them for 10 years...never had a problem with the other branch down the street. Told the branch manager how disappointed i was leaning toward moving this account to another bank & the little power hungry piss-ant said well if i caved into all customers that threatened to move their account, i'd be in trouble. That statement spoke volumes & i will be taking every penny out I suggest everyone do the same!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Gurnee Branch at Gurnee, IL
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Wire Transfer Issue
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by muza2007, Sep. 06, 2012

Awful. Do not Bank with them. Asked to give me funds from my account the branch didn't have enough cash. Asked to make international wire transfer the system was down for 2 days.
Stupid. awful.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sharonville Branch at Cincinnati, OH
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Run to any other bank
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by citydweller, Aug. 27, 2012

They didn't follow federal rules for retirement accounts I had with them.  They wouldn't refund me the money owed me--although they would have if I'd kept my money at the bank.  Run, do not walk, to the nearest other bank in the area.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Lakeshore East Branch at Chicago, IL
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5th 3rd La Porte In
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by itsmcblondie, Aug. 10, 2012

I have banked here for a lot of years...personally , they try to hard with the sweetness and sunshine...way over done. Then when it gets down to business...the teller i had was not very accomodating. I had an unjust bank fee and she was no help..told her i was going to pull my account..was no probably with her...like it was her money....finally had to go above her head to a bank manager...she was much more agreeable, and waived the fee...with a smirk on her face. Credit Unions are much better than banks.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Laporte Branch at La Porte, IN
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Thank God for these women!
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by sopleased, Jul. 31, 2012

Deborah Tucker and the branch manager Gloria are two of the most helpful bank workers that i have every meet.  They went well above and beyond to help my mother get a line of credit on her house so that we could move her into an assited living community.  My mother has been with 53rd Bank for YEARS, and now I see why.  Both women spent a lot of time with my mother in person and with me over the phone to get this done.  I am very grateful for the help they gave us and the difference they made in our lives!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Clearwater Branch at Indianapolis, IN
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poor service this bank will cost you ALOT
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by ml00, Jul. 31, 2012

moving from pensacola to lexington had no problem closing in pensacola problems closing up here gave them the information 6 weeks ago and locked in early to prevebt problems our banker eric adams at nicholasville rd is   nice but had all kind of problems with underwriting suppossed to close on the 27th no go they waited for the day of closing to ask for doctor letters and more bank info today is july 31 and the movers are here with the furniture and its 800 dollars a day to delay acceptance of the furniture plus we have spent and extra 139 night for 5 nights in a hotel so far and not sure if closing today either a total disaster dont use 53 bank if yoyu want peace of mind I think they discriminate  agaist people with disabilities also I got a letter from my disability insurance and from my attorney they wanted a letter from my doctor also stating I was disabilied.Ive been disabiled for 12 years and have a chronic medical codition I know i cant go back to work again but they wanted a letter from muy doctor ridiculous I a trying to get a signature loan from my bank in pensacola on my muriple properties that I own and get around 53. I was putting down 140K cash on a house that is 215K borrowing onkly 85 from 53 it totally unaccepable for someone that has excellent credit of 800 to be put threw this thanks

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Nicholasville Road Bkg. Ctr. Branch at Lexington, KY
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Completely ignored me
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by Pissed, Jul. 27, 2012

I had called the day before to go into the Three Rivers branch to apply for a secured credit card.  They notified the gal I was supposed to see and I took a seat. I can see right into her office from the chair I was in and she flitted w/her hair, took a few calls and messed w/the computer.  Then a guy she knew (maintenance?) walks in and they talk for 15 min about kids, vacation, everything under the sun.  Then her daughter comes in and the love fest really heated up.  I walked out after being ignored for 1/2 hour.  Switching to a CU-beyond fed up.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Three Rivers Main Branch at Three Rivers, MI
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Sham Operation
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by Lutian, Jul. 09, 2012

Went in for advice on how to invest $200k my grandfather left me. I'm not a finance person but I could tell the "advisor", Scott, I was assigned to wasn't either. It took him over an hour to fill out simple paperwork and kept messing up. His nervous responses to my basic questions made me regret ever stepping into the Strongsville branch. Almost 2 hours later I hightailed it out of there under teh pretense that I had to go pick up my son at school. Biggest waste of time. I doubt this guy could figure out how to open a checking account let alone offer me financial advise.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Strongsville Branch at Strongsville, OH
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Very Disappointed
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by VeryDisappointed, Jul. 09, 2012

June 8th I went in 5/3 to shop around on a loan. Patrick at the Lancasterr ohio branch off of Schorrway Dr was the loan officer that took my info, and within minutes had my credit score. Talk about interest rates, which were pretty good. So decided to proceed with the loan process.
Two weeks went by with no contact.By the beginning of the third week I called Patrick left a message. Patrick did not call back. Went in the next day (Wed). He was not there, ask if someone could look up my status of my loan. They couldn't bring anything up on computer. They said they would have Patrick call, he never did.
Went back to the bank Friday morning. Patrick was there. He said after looking my application up that everything looked good should close the beginning of the next week.He didn't call!!!
I called him Tuesday afternoon. Just by chance he picked the phone up,He assured me we would close on Thursday and he would call back with a time. Once again Patrick never called.
After a 4 week period of Patrick misleading me I got the bad news in the mail, denying me of the loan, which was disappointing, but I was very angry that Patrick couldn't be straight with me.
My hope is He or His superiors will read this review and change the way they serve thier customers.
I will never recommend this bank to anybody! Their Lending policy are the lowest standard I have ever come across.

* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Lancaster Branch at Lancaster, OH
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Dean Niepokoj -loan officer 5th 3rd bank Crown Point IN- fraud
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by WalterK, Jul. 03, 2012

We were moving back to Indiana from Caifornia and used Dean Niepokoj at Fifth Third in Crown Point IN to do our loan. Big mistake! He was unprofessional and dishonest. At close we signed a form stating we didn't want Billpayer. After close he went to lengths to state that he told us about a "discount" to get a better rate by choosing Billpayer. We would never have chosen to have the bank take money out of our accounts automatically even for some sort of discount! I asked to speak to his manager and he said he didn't have one. He sent paperwork for Billpayer after the close and we sent it back stating we did not want it. Billpayer has been in our account taking money for the past two months and when I called them they said that I would have to talk to my loan officer to cancel. HE won't call me back. I called in to the branch in Crown Point and left messages for management without a return call. What kind of funny business is this. Is this fraud? Can they take money out without authorization/consent?

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Crown Point Branch at Crown Point, IN
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Poor Customer Service from OLGA
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by Dissatified, Jun. 23, 2012

I was at this branch today assisting my client with a disability with making a deposit & getting a transaction record.  The client was with me & showed her his state identification prior to making the deposit.  She stated there had been no transactions from that account.  I asked her for a copy of the transaction record indicating no transactions & she acted like she was being inconvenienced.  I was surprised he hadn't had any transactions so I asked her "So you're saying there have been no deposits or withdrawals in the last 30 days from this account."  She looked really annoyed & said in a nasty & emphatic manner "No". I asked her if he had had any other checking or savings accounts at 5/3rd.  (I usually don't work with his money & my client would not be able to tell me if he had other accounts there.  I asked because the financial staff had indicated he may have withdrawn more money from his account than his budget allowed.)  She told me she could not tell me because I didn't have the account, even though he was standing right there & had identified himself!  He had to ask her the same question again & she answered him in an exasperated manner.  She interacted with us in a negative manner & I was not pleased with her quality of customer service.  I would love it if her supervisor could talk to her about this.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Hyde Park Plaza Branch at Cincinnati, OH
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Customer
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by smokingguns, Jun. 17, 2012

Very satisfied with the service and the staff.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Mack-Bridgetown Branch at Cincinnati, OH
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Real Customer Service
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by pprivate, Jun. 13, 2012

While not a member of the airport branch and I am 5/3 customer at the branch near my home. The airport branch does not differentiate and has been awesome in finding ways to help me out when I've forgotten funds, lost my checkbook, lost my ATM card, etc. during my 10+ years of weekly travel. They have seen me standing waiting and opened early, helped me write desk checks for funds, and through withdrawls without ID (after asking a LOT of ID questions) They are one of a few establishments that still give real friendly and appreciatated customer service. Thanks!

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Airport Branch at Hebron, KY
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Good people/good.service
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by mikejs, May. 29, 2012

Like what fifth third has to offer. Good customer service, free.accounts, understansing, all around great! Im hAppy with fifth third, no complaints.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Cook Valley at Grand Rapids, MI
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Friendly atmosphete, what a bank should be
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by mikejs, May. 29, 2012

Very friendly, truly concerned and wanting to go out of their way to help.  Waiting time, could be better but I am arriving at noon so, not much I can say for that. I ve banked else where but I truly like and enjot banking somwhere where they actually give a hoot about the people.



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Standale Branch at Grand Rapids, MI
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