Fifth Third Bank, Review

Friendly atmosphete, what a bank should be
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by mikejs, May. 29, 2012

Very friendly, truly concerned and wanting to go out of their way to help.  Waiting time, could be better but I am arriving at noon so, not much I can say for that. I ve banked else where but I truly like and enjot banking somwhere where they actually give a hoot about the people.



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Standale Branch at Grand Rapids, MI
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Calling on a Sunday when a loan is not even LATE!!!!!
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by neverlate, May. 29, 2012

I have a mortgage and a car loan with 5/3.  Neither of which has been late in a very, very, very long time.  The car loan is about 1 1/2 years in existence, which has never, ever been late.  It is not late until the 29th of each month, and due the 19th.  I dropped it off on Friday evening in the night deposit, the 25th.  Sunday my husband got a call on his cell phone reminding him that the loan would be late if not received by the next Tuesday.....yes, the next Tuesday....this call was made on a Sunday, Memorial weekend!  He was out of town and did not have a clue.  Isn't life stressful enough without a bank doing this?  He called me to check and I told him it was already at the bank.  We have NO history of late payments, STOP DOING THIS!!!!!!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Spring Meadows Branch at Holland, OH
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Poor loan service from a manager
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by Sara, May. 26, 2012

I put in a loan application Thursday, and its now Saturday, I have to keep contacting Lindsay to get her to get back with me.  Still as of 2 p.m. today nothing, and it's now a long holiday weekend so it won't be until Tuesday.  Very pitiful!!!! I now know why I hate that our mortgage is with them.  Lindsay is very slow, I can see why they let her go once before.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Plainfield Branch at Plainfield, IN
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Not your average bank
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by customer4ever, May. 11, 2012

This is definitely not your average bank. I've been banking at this location for the past 3 years. They go out of their way to help me. Their teller Danielle and banker Kimberly are especially very helpful and nice. This is the first bank i have ever been to that actually lets me talk and asks me  questions to try to see my whole picture. They have even offered to review my life insurance policies. I also got signed up for their identity protection. It was really inexpensive and they helped me to get some credit report errors corrected through their identity theft program. I will be a customer for life. If you want a bank that says hi, here's your receipt, bye , try another bank. If you want to bank with people who you can trust and care about you, you have found your bank.  I even had my friend go there and open accounts , they treat her just the same. I saw on here that some people had problems with overdrafts, I really think their way of dealing with these is easy to understand. I'm betting these overdrawn people complaining are the same people who overdraw their accounts every other week.  



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Cape Coral Branch at Cape Coral, FL
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This "Bank" Is a Complete Joke!
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by ratymcl, May. 11, 2012

I will never recommend this bank to another person in my life. They will never give you an honest and helpful answer to any of your questions. My father is a very wise investor, whom works for Edward Jones, and he warned me to avoid this bank not only for the TERRIBLE staff but, the BOGUS policies of fifth third bank, my fiancé and I decided that this was the best way to go in our small town and we both have paid dearly for it!
- The Loan Officers are IMPOSSIBLE to get a hold of, they never return calls, and are spread far too thin.
- The accountants only need 6 months cash handling experience - meaning they don't have to understand how a bank works they just need to know how to count. I swear if I had a dime for every time something went wrong in that bank, I asked a simple question, and they said I don't know... I might have stayed banking with them.
- The higher ups at this bank are completely shellfish in fact they have event let my personal information side through a couple of times granted it was to my father calling on behave of me, but let's face it people are getting more and more shady anyone could have called.
- My fiancé’s card was charged an overdraft fee, that's not bad if... 1.) He hadn't signed a NO-OVER DRAFT policy meaning, if he doesn't have money or if what he is trying to buy exceeds the amount in his account then HE GETS NO MONEY!!!!! It's simple in theory and yet Hastings Fifth Third dropped the ball again.  2.) He had a 500.00 dollar balance and his paycheck was just deposited, and lastly 3.) If they could explain where the heck the money went I could understand but, they can't so hmmm.

Basically, do NOT bank there you will regret giving your business to this bank. The best thing I ever did was close my account and my money to CHASE BANK in CALEDONIA. Longer drive but for better staff, better banking, and better policies.


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Hastings Banking Center Branch at Hastings, MI
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So nice
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by mulhollen, Apr. 27, 2012

Everyone at this branch is extremely nice and helpful especially Jessica.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Fishhawk Branch at Lithia, FL
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Solicitations in My No Solicitation Community
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by ThinkingClearly, Apr. 27, 2012

Our community in Kissimmee has clear "No Solicitation" signs posted as you enter. Today there were big flyers from Fifth Third Westside hanging from the outside doorknobs of the all the homes. Not only are they in poor taste and breaking the law, but since we are a community of many short term rentals, these big flyers signal to anyone entering our area, just which houses are currently unoccupied. How reckless and dangerous for all of us. Completely unprofessional. I wouldn't consider doing business with them now, just for that reason alone. Who could possible think that is a good marketing idea? Think Again.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Westside Branch at Kissimmee, FL
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Continual bad service
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by saaa58, Apr. 03, 2012

The tellers are great. It is the managers who walk around doing nothing when the lobby and drive-thru are jam packed. They don't return phone calls. Why should I let them use my money?

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Hazel Dell Road Branch at Carmel, IN
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ATM Card Retained
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by R8X6EN, Mar. 26, 2012

Branch manager would not give my card back even with identification. ATM reader was not working and retained card, clearly not something I did. In addition the manager, Sara Williams, was unprofessional and extremely rude. All of my accounts are now closed, I would suggest not doing business or using any of their ATMs. I am extremely disappointed with this bank's service and lack of professionalism.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Burdick-Crosstown Branch at Kalamazoo, MI
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Woodridge location on 63rd st by Target is super friendly!!
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by Tommy13, Mar. 08, 2012

Every time I walk in they great me "welcome to fifth third bank Tom" and they strike up conversation.  I love that!  I hate when I go shopping and I'm checking out and the cashier is silent and can care less about you to give you a fake smile & sometimes a greeting and than pure silence throughout transaction.  I have been banking with US Bank location down the street for over 10 years and they didn't even know my name when I decided to close accounts.  If you're looking for a community bank feel and great customer service give the fifth third bank on 63rd st a try. :)

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Woodridge North Banking Center Branc at Woodridge, IL
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Staff/ employees don tknow their left hand from right
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by ncknight, Jan. 26, 2012

I went to the Kannapolis branch because I thought it couldnt be any worse than the Concord downtown branch....I was wrong.The biggest problem is that their employees dont know their basic services and or information. Im pulling my money as soon as I get the statements I ordered which no one seems to know how long that would be.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Eastland Branch at Charlotte, NC
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EXCELLENT SERVICE
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by SHEREN, Jan. 26, 2012

VERY ATTENTIVE, HELPFUL AND PROMPT IN ANSWERING QUERIES

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Elmhurst Branch at Elmhurst, IL
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This place is horrible
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by gnasticious, Dec. 27, 2011

I deposited cash and it has not shown up for a week. I've been overcharged when I don't have an account for credit, and when I called to ask about an availability date they hung up on me. This bank abuses it's customers and its representatives in Elmhurst are mostly pains in the arse  (I.E. Kay Sylvia etc.)

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Elmhurst Branch at Elmhurst, IL
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Great Service and There to Help
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by DMDoog, Dec. 23, 2011

I have been banking with Fifth Third for over six years and there has been two separate occasions where I was in money trouble and they helped me out.  The first time was when I over withdrawn on my account.  Understanding that it was my fault I politely asked if they could not charge me the daily overdraft fee and that I would pay all other fees, mainly because this occcured on a Monday and I wasn't getting paid until Friday.  The Branch Manager went above and beyond my expectations and not only reversed all charges, but even added some money into my account so that I was positive until I received my paycheck.  The second time I had a fraudulent charge placed on my account and and I was once again over withdrawn.  They helped me 100% with getting those charges reversed and setting up a new ATM card because of the fraudulent activity from the previous one.  Because of all of these helpful experiences, I do all of my banking with Fifth Third Bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Itasca at Itasca, IL
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Best bank I have ever used
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by TomRogers, Dec. 06, 2011

Fifth Third bank is the finest financial institution I have ever used.  I have all my personal and business banking accounts with 53.  Their customer service is unmatched and they have the banking products to suit any need.  I found 53 helped my my business grow by "being there" when I needed help.  If you are thinking about changing banks, give 53 a chance.  I think you will be pleased with your decision.

Tom Rogers
Brentwood, TN

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Fifth Third Bank, Mallory Lane Branch at Franklin, TN
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Very racist people
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by terrcs, Nov. 25, 2011

I used to work at the merchants walk branch back in 07 right before they were about to transition into fifth third bank. I had a manager there who was named julie. I was the only african american working there. I feel like the always singled me out and gave me a hard time with everything I did. They would smile in my face but do vindictive things to try to run me out the door. The only allowed me to work the drive through and treated me different then everyone else. Working there was a nightmare for me and they eventually lied to get me fired and ran me out the door. It was the worst job experience I have ever had in my life.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Merchants Walk Financial Center Bran at Marietta, GA
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Lost HELOC Transaction
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by sgboud98, Nov. 18, 2011

I made a payment at the branch in the Willis Tower (old Sears Tower)and discovered that it wasn't sent for my HELOC payment.  After much investigation it turned out that there was some delay in the branch sending the payment.  During the time the check payment had to be stopped.  On top of that I was informed that due to the banks error I would not be penalized.  Once we confirmed that the check had been stopped and we would not have multiple payments we made a payment for what was due at a different branch (St. John, Indiana.)  Our next HELOC statement received showed that we were penalized with penalty interest of 10+% and are now having to take our time to have this removed.

So when you're told you will not be penalized don't believe that because you will and your time is MONEY!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sears Tower Branch at Chicago, IL
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Lost HELOC Transaction
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by sgboud98, Nov. 18, 2011

I made a payment at the branch in the Willis Tower (old Sears Tower)and discovered that it wasn't sent for my HELOC payment.  After much investigation it turned out that there was some delay in the branch sending the payment.  During the time the check payment had to be stopped.  On top of that I was informed that due to the banks error I would not be penalized.  Once we confirmed that the check had been stopped and we would not have multiple payments we made a payment for what was due at a different branch (St. John, Indiana.)  Our next HELOC statement received showed that we were penalized with penalty interest of 10+% and are now having to take our time to have this removed.

So when you're told you will not be penalized don't believe that because you will and your time is MONEY!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sears Tower Branch at Chicago, IL
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Best Banking Experience I've Had
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by AnnieCee, Nov. 12, 2011

The people at the Mile Stretch office are very friendly and helpful. I've had experience with many local banks down through the years, so I know a lot of the banks around here. It's been a real pleasure to be with 5/3 bank. I opened an account with them primarily because their location was very convenient, but I recommend them to everyone now because the services and the people are so great.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Holiday Branch at Holiday, FL
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Wow!! No privacy
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by Drea, Nov. 03, 2011

OK this is not an experience for me per se, but I just went into the branch on Madison downtown Chicago. They were having an issue with their system and an African American woman was in line waiting on her transaction.  For some reason the system went down during her transaction.  They said very loudly how much she was taking out, how much she had left and kept telling me sorry for your wait.  OK now this lady has $747 left in her account and was trying to take $340 ouot.  They were very very loud and I couldn't believe it.  I could have followed her to the currency change they sent her to to pay her light bill and robbed her if that was something I wanted to do.  Were they serious????  Just plain tacky.  I will report them.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Kenova Banking Center Branch at Kenova, WV
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