Fifth Third Bank, Review

No 'Heart' - No Cares
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CincinnatiBanker, Mar. 29, 2013

Although the staff is friendly enough, they promise call backs and never deliver.  This has happened 3 times.  In ADDITION - my wife had to go onto short term disability because of an extreme heart condition, her employer screwed up her account and caused nearly $700 in fees!  When we called to try and explain the problem we were basically told 'Too Bad'.  It was fixed within 24 hours - but neither the bank nor the employer was willing to do ANYTHING.  A situation CAUSED by a bad heart and Fifth Third did NOTHING bad add more anxiety and stress to a woman with an already bad ticker.  I PRAY that this happens to them someday and they can feel the helplessness that we do in recouping an entire mortgage payment.  Thanks for nothing.  We're moving our business....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Blue Ash Branch at Cincinnati, OH
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

former four year customer.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cookie47, Mar. 16, 2013

Has now change my daily limit to fifteen hundred and have charged me monthly fee! From having free checking with direct deposit what a rip off. I have now close my account and move on to credit union and Chase bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Dorr-Reynolds Branch at Toledo, OH
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Fifth Third is great!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CherylAM, Feb. 20, 2013

I have always found the staff here friendly, helpful and efficient.  They always go out of their way to help with any banking issue.  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Cuyahoga Falls Branch at Cuyahoga Falls, OH
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

What an awful bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ScottBanking, Feb. 01, 2013

I'd been with Fifth Third from way back when they were First Charter, and they've only gotten progressively worse to deal with since then. They have awful policies in place that will allow you to withdraw/pay money out of your account even if you don't have it, which obviously means big bucks for the banks with overdraft fees. They're unhelpful with these fees, and unrepentant for levying them upon you. I want to specifically call out the manager at this branch, Shawn(Sean?), who seemingly got offended and refused to help me when I told him I was getting irritated with his excuses (they charged me an overdraft fee after letting Duke Energy pull $100 out of an account that hadn't been funded for two weeks). The guy is clearly a corporate shill who wants nothing more than to milk customers for every last dollar he can.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Southpark Branch at Charlotte, NC
11 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

REGENCY BRANCH IS THE BEST
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by candijax, Jan. 25, 2013

I Love the Regency Branch. They are are so nice and they all make you feel like family. This was something I was even looking for with a bank but a big plus. I recommend this branch/bank to anyone who is looking. They have great promotions and really care about the people. I have never been happy with a bank until now!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Regency Banking Center Branch at Jacksonville, FL
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

NOT HAPPY WITH THIS BRANCH
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by candijax, Jan. 25, 2013

I am a supportive customer with 5/3rd bank. I love,love,love my accounts with them however this is the worst branch I have been too. I don 't like there customer service and there response times are horrible. I went to deposit money into my account at this bank through the drive thru. No one was in the drive thru lanes except me but it took them 15 minutes to complete transaction and send receipt. There were 2 people in the teller line, which I could see from my car but there where 3  banking reps! I don't understand this. This is not the first time but the 5th time I have came to that location and had slow customer service. Not to mention there is one older lady in particular that always has a attitude problem and always finds reason why something isnt right. Never going back here!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Merrill Road Branch at Jacksonville, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

Peggy
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PegH, Jan. 08, 2013

Awful, Awful, Awful.  Don't use fifth third.  The staff is rude, unhelpful, did I mention rude. My daughter needed help because someone in Nebraska used her debit card.  She is in Michigan.  She has her debit card with her.  Since, 5/3 was doing so little to help her, I called.  
I spoke to Kenya after my daughter came back from 5/3 in tears. While she was at the bank no one bothered to contact bank card fraud. I had to call just to get the number.  God save us from 5/3.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Cheshire Branch at Grand Rapids, MI
9 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

great experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Kristi33j, Nov. 22, 2012

Friendly, understanding, good atmosphere! I enjoy banking here!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Standale Branch at Grand Rapids, MI
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

brent
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Angryinmuskegon, Nov. 10, 2012

This bang is charging more fees every day. Just yesterday i get a call from them saying your account has been garnished. They said it is a one time garnishment and i can still use the account. Well I have outstanding things that will hit my account which has no money in it. so i go to the atm and deposit money to cover these items so they dont overdraft my account..and poof..that money is gone too. Crooks and liars if you ask me.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Seminole Road Branch at Muskegon, MI
8 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Steaming......Mad
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SteamingMad, Oct. 30, 2012

They just sent my Mothers CD to the Illinois State Unclaimed Property Division. No phone call, no letter, no email, no nothing! I went in this last March to give them the new mailing information (new letters came to the new changed address) since my Mother changed locations. Our CD wasn't even up to its maturity date when they did this. Totally clueless in the banking world and they don't care about you at all. Stay away from banking with this company.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Itasca at Itasca, IL
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

5/3 Hilliard Ohio
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KerryHill, Oct. 11, 2012

Bob, Yasmine and the rest are friendly, efficient, and damn good people! Great bank, ZERO problems!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Hilliard South Banking Center Branch at Hilliard, OH
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Poor service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GinaAdams, Oct. 02, 2012

Very inneficient!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Cotswold Branch at Charlotte, NC
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Fifth Third Castleton
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Fantfootball, Sep. 28, 2012

The new checking accounts confused me at first with their fees, but once I sat down with a Banker, I was able to understand how I could benefit from the new structure. I have been to this location in the past and seen many different faces, but have been very pleased in my recent visits. The branch staff has stayed consistent, friendly, and knowledgeable.

I would say if you have had a bad experience there in the past, give it one more try and you will be pleasantly surprised. Also, it was really beneficial to sit down with a banker to learn more about their checking and saving accounts - I highly advise it!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Castleton Branch at Indianapolis, IN
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Very poor customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Star716, Sep. 25, 2012

I don't understand why we couldn't keep the totally free checking, apparently they want people to go elsewhere to bank. With my new checking account I must maintain $1,500 between my checking and savings or I will be charged $11 per month. How much sense does that make? If I'm unable to maintain $1,500 what makes you think I can afford $11 a month that goes nowhere! Very irritated and will be changing banks right away.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, West Lake Branch at Portage, MI
10 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Poor Customer Service, Insulting the Client
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cbhash, Sep. 22, 2012

Went this morning to cash a payroll check at 5th/3rd bank. I was informed that they did not have enought money at the bank to cash my check (I find it hard to believe). Then they said they would do it for $25.00 or if I opened an account there.  I was clearly irrate with them and let them know, withoug raising my voice of resulting to profanity.  As I walked out the one teller told the other on, "man, he's acting like a jerk." Is this the way 5th/3rd wants to treat their customer. Good luck in the future, getting any business from me. Shame on you 5th/3rd.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Valrico Branch at Valrico, FL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Clearly fifth third does not want my business
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by shellsl, Sep. 21, 2012

Made the mistake of depositing 1000.00 @ the branch on grand / Milwaukee ave in gurnee. I have business & personal accounts with 4 different banks but have never had a bank hold a deposit for 14 days. The deposit cleared 2nd day & i was told i had to bring In proof or wait. What?? I've had an account with them for 10 years...never had a problem with the other branch down the street. Told the branch manager how disappointed i was leaning toward moving this account to another bank & the little power hungry piss-ant said well if i caved into all customers that threatened to move their account, i'd be in trouble. That statement spoke volumes & i will be taking every penny out I suggest everyone do the same!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Gurnee Branch at Gurnee, IL
9 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Wire Transfer Issue
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by muza2007, Sep. 06, 2012

Awful. Do not Bank with them. Asked to give me funds from my account the branch didn't have enough cash. Asked to make international wire transfer the system was down for 2 days.
Stupid. awful.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sharonville Branch at Cincinnati, OH
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Run to any other bank
Overall Rating
Office Environment & Staff
Other Services
by citydweller, Aug. 27, 2012

They didn't follow federal rules for retirement accounts I had with them.  They wouldn't refund me the money owed me--although they would have if I'd kept my money at the bank.  Run, do not walk, to the nearest other bank in the area.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Lakeshore East Branch at Chicago, IL
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

5th 3rd La Porte In
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by itsmcblondie, Aug. 10, 2012

I have banked here for a lot of years...personally , they try to hard with the sweetness and sunshine...way over done. Then when it gets down to business...the teller i had was not very accomodating. I had an unjust bank fee and she was no help..told her i was going to pull my account..was no probably with her...like it was her money....finally had to go above her head to a bank manager...she was much more agreeable, and waived the fee...with a smirk on her face. Credit Unions are much better than banks.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Laporte Branch at La Porte, IN
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Thank God for these women!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sopleased, Jul. 31, 2012

Deborah Tucker and the branch manager Gloria are two of the most helpful bank workers that i have every meet.  They went well above and beyond to help my mother get a line of credit on her house so that we could move her into an assited living community.  My mother has been with 53rd Bank for YEARS, and now I see why.  Both women spent a lot of time with my mother in person and with me over the phone to get this done.  I am very grateful for the help they gave us and the difference they made in our lives!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Clearwater Branch at Indianapolis, IN
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment