BMO Bank, Review
BMO Bank, Review
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Teller does not pay attention to details caused massive overdraft
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by DisappointedinBMO, Jun. 11, 2013
I went in on a Wednesday and had a teller who we will refer to as "Bob" move 11K from a savings to a business account so we could write our payroll checks out. I made sure to tell him exactly which account to put the money into and reverified with him the money went into the right account. I handed himthe deposit slips, the bank cards and the checks. He confirmed it did. Two days later my card was declined for $35.00 lunch. Talk about embarassed in front of my client, who happens to own an automotive dealership. I then looked up my account on my phone and found a 8900.00 overdraft. I immediately called the branch and talked with the same teller that did the deposit for me two days prior. He indicated to me he did put the money into the business account. The problem is he put it in the wrong account. When I confronted him about that error he was passive like it really didnt bother him or he couldnt grasp the issue. When I spoke to him about paying attention to the details and that I had asked him twice if he had put it into the right account he confirmed the account title and that he had it in the right account. I asked him to confirm that no checks had been returned as NSF he confirmed they had not. What a bunch of crap. One of the checks had been returned causing all kinds of problems for us to deal with. WHen I called the home office they told me that the teller did not do things according to bank policy and that he could have contacted them to make absolutely certain that no checks were being returned and did not.
Again It's all in the details, the details that this kid-teller did not care enough to check on. I had been a loyal M and I depositor and will now be searching for a new business bank. I will be leaving with my accounts as soon as possible.
Tomorrow I will visit the branch at 8:30 a.m. and I am going to demand they contact my client and rectify the problem.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Tempe Branch at Tempe, AZ
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Overall Rating Office Environment & Staff Other Servicesby DisappointedinBMO, Jun. 11, 2013
I went in on a Wednesday and had a teller who we will refer to as "Bob" move 11K from a savings to a business account so we could write our payroll checks out. I made sure to tell him exactly which account to put the money into and reverified with him the money went into the right account. I handed himthe deposit slips, the bank cards and the checks. He confirmed it did. Two days later my card was declined for $35.00 lunch. Talk about embarassed in front of my client, who happens to own an automotive dealership. I then looked up my account on my phone and found a 8900.00 overdraft. I immediately called the branch and talked with the same teller that did the deposit for me two days prior. He indicated to me he did put the money into the business account. The problem is he put it in the wrong account. When I confronted him about that error he was passive like it really didnt bother him or he couldnt grasp the issue. When I spoke to him about paying attention to the details and that I had asked him twice if he had put it into the right account he confirmed the account title and that he had it in the right account. I asked him to confirm that no checks had been returned as NSF he confirmed they had not. What a bunch of crap. One of the checks had been returned causing all kinds of problems for us to deal with. WHen I called the home office they told me that the teller did not do things according to bank policy and that he could have contacted them to make absolutely certain that no checks were being returned and did not.
Again It's all in the details, the details that this kid-teller did not care enough to check on. I had been a loyal M and I depositor and will now be searching for a new business bank. I will be leaving with my accounts as soon as possible.
Tomorrow I will visit the branch at 8:30 a.m. and I am going to demand they contact my client and rectify the problem.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Tempe Branch at Tempe, AZ
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My rude experience
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by 9950914, Jun. 03, 2013
I entered this branch as a non customer. I have been looking around for a new banking solution, and decided to see what BMO is about. I had five rolls of quarters which I hoped to exchange for cash. When I inquired at the counter, the employees rudely told me that they only do such for customers. That's fine but you just lost a potential customer. FYI, I drove to Bremer down a few blocks and they did the exchange for no fee and no questions asked. They didn't even tear apart the rolls.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Menomonie Branch at Menomonie, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 9950914, Jun. 03, 2013
I entered this branch as a non customer. I have been looking around for a new banking solution, and decided to see what BMO is about. I had five rolls of quarters which I hoped to exchange for cash. When I inquired at the counter, the employees rudely told me that they only do such for customers. That's fine but you just lost a potential customer. FYI, I drove to Bremer down a few blocks and they did the exchange for no fee and no questions asked. They didn't even tear apart the rolls.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Menomonie Branch at Menomonie, WI
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Great local brach
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by girlwithadollar, May. 22, 2013
So far, my experience with BMO Harris in Olathe has been very positive. We were former M&I customers, so I wasn't sure if I would like BMO after they acquired M&I. So far, so good. Every time I call this Olathe branch, a real person answers the phone and the service is friendly. All of my questions are quickly answered and I have been very pleased.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Olathe Branch at Olathe, KS
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Overall Ratingby girlwithadollar, May. 22, 2013
So far, my experience with BMO Harris in Olathe has been very positive. We were former M&I customers, so I wasn't sure if I would like BMO after they acquired M&I. So far, so good. Every time I call this Olathe branch, a real person answers the phone and the service is friendly. All of my questions are quickly answered and I have been very pleased.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Olathe Branch at Olathe, KS
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Horrible
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by firstcomplaint, May. 09, 2013
I have closed on 6 houses in my history and never have had such an awful, drawn out experience as I have just trying to refinance with a bank--and BMO even had my original loan! I understand that mortgage (and I am sure refinance) rules have changed and tightened up since the "bank scandal." However, my banker wanted only to close the deal, gave me all kinds of erroneous information (copies of W-2 okay vs. real ones, don't need tax form, then that they need 2011 FOR SURE when they needed 2012....etc. etc. ) But I was told none of this until AFTER the appraisal was paid. (It was so bad, I have excellent 800+ credit and was going to switch banks except the appraiser was not on its list so I would have had to pay the $500 twice--otherwise I would have!)
Re: questions not able to be answered--for example: My husband is not on the loan yet the bank insisted he had to sign papers but my loan officer could not tell me what the papers were let alone what they meant! I had to contact the title company directly several times to find out! And then, the closing, after my arranging it at his convenience at his office (instead of the one across the street literally from my house) and in the morning (not afternoon) as was easier for him, he emailed me 1-1/2 hours before the closing to tell me he would not be there despite setting the date two weeks in advance. He said that he would "be downtown most of the day" and no one else from the bank was present!
It was so awful that, as frugal as I am, I did not save $200 to have a direct mortgage withdrawl from the bank because I would NEVER switch my regular banking to this establishment. Sad as it could have just been my bank assistant but I am not willing to take a chance to find out.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Lincolnwood Branch at Lincolnwood, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby firstcomplaint, May. 09, 2013
I have closed on 6 houses in my history and never have had such an awful, drawn out experience as I have just trying to refinance with a bank--and BMO even had my original loan! I understand that mortgage (and I am sure refinance) rules have changed and tightened up since the "bank scandal." However, my banker wanted only to close the deal, gave me all kinds of erroneous information (copies of W-2 okay vs. real ones, don't need tax form, then that they need 2011 FOR SURE when they needed 2012....etc. etc. ) But I was told none of this until AFTER the appraisal was paid. (It was so bad, I have excellent 800+ credit and was going to switch banks except the appraiser was not on its list so I would have had to pay the $500 twice--otherwise I would have!)
Re: questions not able to be answered--for example: My husband is not on the loan yet the bank insisted he had to sign papers but my loan officer could not tell me what the papers were let alone what they meant! I had to contact the title company directly several times to find out! And then, the closing, after my arranging it at his convenience at his office (instead of the one across the street literally from my house) and in the morning (not afternoon) as was easier for him, he emailed me 1-1/2 hours before the closing to tell me he would not be there despite setting the date two weeks in advance. He said that he would "be downtown most of the day" and no one else from the bank was present!
It was so awful that, as frugal as I am, I did not save $200 to have a direct mortgage withdrawl from the bank because I would NEVER switch my regular banking to this establishment. Sad as it could have just been my bank assistant but I am not willing to take a chance to find out.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Lincolnwood Branch at Lincolnwood, IL
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rates were competitive, help was very friendly
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by payneful, May. 02, 2013
it was a very good experience. like the staff and small
style of banking
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Onalaska Branch at Onalaska, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby payneful, May. 02, 2013
it was a very good experience. like the staff and small
style of banking
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Onalaska Branch at Onalaska, WI
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bmo hater
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by bmohater, Apr. 25, 2013
Peshtigo branch is awful. Office manager is not very professional, rude. They are slow. Going to be moving somewhere else.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Peshtigo Branch at Peshtigo, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bmohater, Apr. 25, 2013
Peshtigo branch is awful. Office manager is not very professional, rude. They are slow. Going to be moving somewhere else.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Peshtigo Branch at Peshtigo, WI
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by upnorth 2014-01-11 16:31:54
I banked with the Peshtigo Branch for many years and I have found all of the staff to be very friendly and helpful. I would definitely recommend using the BMO Peshtigo Branch.
No reason I'd ever go back
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by Ch0nchann, Mar. 22, 2013
I didn't realize how bad I had it at this bank until I was finally fed up enough to transfer to an alternative. The local team is ok, but it's the bank overall that is really draining to work with. They're a typical old-style institution that nickels and dimes the customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Olathe Branch at Olathe, KS
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Ch0nchann, Mar. 22, 2013
I didn't realize how bad I had it at this bank until I was finally fed up enough to transfer to an alternative. The local team is ok, but it's the bank overall that is really draining to work with. They're a typical old-style institution that nickels and dimes the customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Olathe Branch at Olathe, KS
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BMO Harris Is Awful
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by BMOHARRISISAWFUL, Mar. 22, 2013
BMO Harris Bank is awful, I can't seem to find one branch that can do things correctly. The last time I walked into the bank, I handed the teller cash to deposit, she didn't even count it and managed to type in the amount wrong. I made the mistake of not looking at my receipt until a few days later. When going into the branch to have it fixed, I received a nasty look from the woman that made the mistake and then she even told me she hadn't balanced her drawer in a few days so it would take her a few days to fix this. Seriously, they screwed up and refused to fix it? I tried to order checks via their Customer Service center and they said I had to go to a branch, I hung up, called back and got someone else who ordered the checks for me. Appears that every time I call or stop in at a branch I get different answers to the same questions. So the key is at BMO Harris Bank, if you don't get the answer you want, hang up and call back - eventually you'll get the answer you want. Absolutely awful!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Antigo Branch at Antigo, WI
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BMOHARRISISAWFUL, Mar. 22, 2013
BMO Harris Bank is awful, I can't seem to find one branch that can do things correctly. The last time I walked into the bank, I handed the teller cash to deposit, she didn't even count it and managed to type in the amount wrong. I made the mistake of not looking at my receipt until a few days later. When going into the branch to have it fixed, I received a nasty look from the woman that made the mistake and then she even told me she hadn't balanced her drawer in a few days so it would take her a few days to fix this. Seriously, they screwed up and refused to fix it? I tried to order checks via their Customer Service center and they said I had to go to a branch, I hung up, called back and got someone else who ordered the checks for me. Appears that every time I call or stop in at a branch I get different answers to the same questions. So the key is at BMO Harris Bank, if you don't get the answer you want, hang up and call back - eventually you'll get the answer you want. Absolutely awful!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Antigo Branch at Antigo, WI
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The right hand doesn't know what the left hand is doing
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by Sandlanders, Mar. 06, 2013
Over the years I was a commercial customer there the following has happened......
They got me in a ton of debt, per the advice of the banker I had at the time. Granted I signed the dotted line and I will take most of the blame for it, but my decisons to do some of this was partially based on the bankers poor advice, he retired and I am still paying for it.
They switched the minimum balance in the checking account with out telling us. We found out by getting charged a fee.
They wouldn't let me cash a check made out to my business because I had a "personal" account with them even though my business name is on the checks.
Our loan that was always current got put into the "naughty list" of people who don't pay because someone coded it wrong. It was a nice kick in the pants after being on time all the time, even if it was a mistake.
Our business is doing much better now, I wanted to see if BMO had cheaper rates so I met with a banker there to see what they could offer. I showed him my paperwork he had a lot of positive things to say and I figured we were in good shape. I had to call the banker after 10 days to see what was going on, turns out their board wanted nothing, I repeat nothing to do with us even though we have always fufilled our end of the bargin. Even some more conservitive bankers than BMO were willing to do business with us. That was the last straw!
The only thing I will mis is some of the cute girls in the lobby!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Stevens Point Branch at Stevens Point, WI
11 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Sandlanders, Mar. 06, 2013
Over the years I was a commercial customer there the following has happened......
They got me in a ton of debt, per the advice of the banker I had at the time. Granted I signed the dotted line and I will take most of the blame for it, but my decisons to do some of this was partially based on the bankers poor advice, he retired and I am still paying for it.
They switched the minimum balance in the checking account with out telling us. We found out by getting charged a fee.
They wouldn't let me cash a check made out to my business because I had a "personal" account with them even though my business name is on the checks.
Our loan that was always current got put into the "naughty list" of people who don't pay because someone coded it wrong. It was a nice kick in the pants after being on time all the time, even if it was a mistake.
Our business is doing much better now, I wanted to see if BMO had cheaper rates so I met with a banker there to see what they could offer. I showed him my paperwork he had a lot of positive things to say and I figured we were in good shape. I had to call the banker after 10 days to see what was going on, turns out their board wanted nothing, I repeat nothing to do with us even though we have always fufilled our end of the bargin. Even some more conservitive bankers than BMO were willing to do business with us. That was the last straw!
The only thing I will mis is some of the cute girls in the lobby!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Stevens Point Branch at Stevens Point, WI
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Worst Bank EVER!!
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by BMOHarrishater, Mar. 05, 2013
One Feb 2, 2011 I went into the Sun Prairie Branch of this Bank to make my first car payment. I handed the teller my check and loan payment slip with my acct number. I received my receipt and I thought my transaction was complete. I was wrong!! On Feb 28, I received a late payment notice plus $10.00 fee plus I have gotten several calls from their collection department. I have opened a claim to fix this, but it is still unresolved. I don't know how they could have messed this simple transaction up!! This bank takes your money, accuses you of not making your payment and makes you prove that you did in fact make your payment. They not only try to ruin your credit report, they waste your time. I would never open an account at this bank and can't wait until I am done with this financial. If you bank with them, keep all your receipt they will screw you over!!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Sun Prairie Branch at Sun Prairie, WI
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Overall Ratingby BMOHarrishater, Mar. 05, 2013
One Feb 2, 2011 I went into the Sun Prairie Branch of this Bank to make my first car payment. I handed the teller my check and loan payment slip with my acct number. I received my receipt and I thought my transaction was complete. I was wrong!! On Feb 28, I received a late payment notice plus $10.00 fee plus I have gotten several calls from their collection department. I have opened a claim to fix this, but it is still unresolved. I don't know how they could have messed this simple transaction up!! This bank takes your money, accuses you of not making your payment and makes you prove that you did in fact make your payment. They not only try to ruin your credit report, they waste your time. I would never open an account at this bank and can't wait until I am done with this financial. If you bank with them, keep all your receipt they will screw you over!!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Sun Prairie Branch at Sun Prairie, WI
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The Idiots in Banking...
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by Youknowwho, Mar. 05, 2013
These folks have problems not bouncing checks due to THERE inability to locate there own customers accounts!
Do business with at your own risk!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Delafield Branch at Delafield, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Youknowwho, Mar. 05, 2013
These folks have problems not bouncing checks due to THERE inability to locate there own customers accounts!
Do business with at your own risk!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Delafield Branch at Delafield, WI
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Why I'm Closing My Account
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by Bbabe84, Mar. 04, 2013
Tonight, I cashed a large check which their mobile app wouldn't let me process. Fine. Then, I had to physically walk it into the bank because of the size. After they cashed it, I took it to the bank where I have a loan (I tried them on that loan but a credit union which I have no relationship was able to beat their price by a lot.) Anyhow, I took my dog to the vet tonight and when I went to pay, my card was declined. Horribly embarrassing. The same thing happened at the gas station. I called corporate and they told me they had a hold on my account until my check cleared and that they wouldn't even release enough money to put gas in my tank which was empty. I called the local branch and even though it was almost 6pm, the bank had a person in-house who answered. I spoke with the actual banker who had handled my transaction and he told me that it was their policy and there was nothing that he could do and that I should have read it in the book BMO sent their customers in Oct. and then he told me that I should go to a Twin Cities branch to close my account since the work mobile number I gave him was from a Twin Cities zip code. (I work in WI, just in a town 30 min from the closest branch.) I'd also like to add that I just returned from Florida where my mom and sister both had cards shut down by institution who questioned fraud until they confirmed that they were the ones using the card. I never informed BMO I was in FL and they never called. I'd also like to point out that I have never been late with a payment and have an exceptionally high credit score and I that it's been nearly 11 years that I have been a client there. I'm banking local as soon as I can navigate their policies to get out.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, River Falls Branch at River Falls, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bbabe84, Mar. 04, 2013
Tonight, I cashed a large check which their mobile app wouldn't let me process. Fine. Then, I had to physically walk it into the bank because of the size. After they cashed it, I took it to the bank where I have a loan (I tried them on that loan but a credit union which I have no relationship was able to beat their price by a lot.) Anyhow, I took my dog to the vet tonight and when I went to pay, my card was declined. Horribly embarrassing. The same thing happened at the gas station. I called corporate and they told me they had a hold on my account until my check cleared and that they wouldn't even release enough money to put gas in my tank which was empty. I called the local branch and even though it was almost 6pm, the bank had a person in-house who answered. I spoke with the actual banker who had handled my transaction and he told me that it was their policy and there was nothing that he could do and that I should have read it in the book BMO sent their customers in Oct. and then he told me that I should go to a Twin Cities branch to close my account since the work mobile number I gave him was from a Twin Cities zip code. (I work in WI, just in a town 30 min from the closest branch.) I'd also like to add that I just returned from Florida where my mom and sister both had cards shut down by institution who questioned fraud until they confirmed that they were the ones using the card. I never informed BMO I was in FL and they never called. I'd also like to point out that I have never been late with a payment and have an exceptionally high credit score and I that it's been nearly 11 years that I have been a client there. I'm banking local as soon as I can navigate their policies to get out.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, River Falls Branch at River Falls, WI
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Service fee caused overdraft fee
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by Mollypecan, Mar. 01, 2013
A service fee charge of $7.00 caused a negative balance of $6.98 in my personal checking account . An alert by the bank could have remedied this and I would have avoided the $ 35.00 overdraft charge that I incurred. I will be banking elsewhere soon. Online navigation is not user friendly ,MI online was better.
M.Gill
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, County Line And Emerson Branch at Greenwood, IN
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Overall Rating Office Environment & Staff Other Servicesby Mollypecan, Mar. 01, 2013
A service fee charge of $7.00 caused a negative balance of $6.98 in my personal checking account . An alert by the bank could have remedied this and I would have avoided the $ 35.00 overdraft charge that I incurred. I will be banking elsewhere soon. Online navigation is not user friendly ,MI online was better.
M.Gill
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, County Line And Emerson Branch at Greenwood, IN
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WFB Branch?
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by GriffGamgee, Feb. 20, 2013
I work at the branch in whitefish bay and understand the frustration that clients went through. I really hope people can understand it was the same ordeal for employees, we also went through a transition and it's not easy. I really hate the idea of rude tellers and people that come to our branch hopefully don't experience that. I will make sure that if you come into the lobby that will not happen. Don't know why i'm directed to this from google and why its under wfb, and our address, when all of these reviews are for other branches. As an employee this might seem fake but I could give a 'blank' about BMO. We could care less about working for a new "boss", but will never forget the people that we've met during our experiences. I say sorry for everybody that still hates a lable and not real people.
* this review was made on BMO Bank, Whitefish Bay Branch at Milwaukee, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GriffGamgee, Feb. 20, 2013
I work at the branch in whitefish bay and understand the frustration that clients went through. I really hope people can understand it was the same ordeal for employees, we also went through a transition and it's not easy. I really hate the idea of rude tellers and people that come to our branch hopefully don't experience that. I will make sure that if you come into the lobby that will not happen. Don't know why i'm directed to this from google and why its under wfb, and our address, when all of these reviews are for other branches. As an employee this might seem fake but I could give a 'blank' about BMO. We could care less about working for a new "boss", but will never forget the people that we've met during our experiences. I say sorry for everybody that still hates a lable and not real people.
* this review was made on BMO Bank, Whitefish Bay Branch at Milwaukee, WI
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Drive Thru is SLOWEST IN THE AREA!!!!
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by brynwoodslow, Feb. 19, 2013
I will avoid this location at ALL COSTS!! I've been a customer for 15 years, had several accounts with Harris. This is very inconvenient because they are 5 mins from my office. It doesn't matter who it is in drive-thru, what time of day (before or after work or lunch time)It takes them 10-15 mins or more to do a simple deposit. One day I waited in drive thru for 10-15 mins and THEN the teller said she would be with me in a minute. I told her to forget it and send my items back to me. She made some rude comments and sent my items back, I then drove to Harris in Roscoe, I timed the deposit and it took less than 2 minutes. I dont know why but everytime I go in drive thru at Brynwood location the teller always retreats to the back area for quite some time (behind the partial wall where lobby tellers are) and then comes back to drive-thru teller area several minutes later and processes my transaction, INSANE! Literally every OTHER location is great just the Brynwood location is HORRIBLE!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Brynwood Square at Rockford, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby brynwoodslow, Feb. 19, 2013
I will avoid this location at ALL COSTS!! I've been a customer for 15 years, had several accounts with Harris. This is very inconvenient because they are 5 mins from my office. It doesn't matter who it is in drive-thru, what time of day (before or after work or lunch time)It takes them 10-15 mins or more to do a simple deposit. One day I waited in drive thru for 10-15 mins and THEN the teller said she would be with me in a minute. I told her to forget it and send my items back to me. She made some rude comments and sent my items back, I then drove to Harris in Roscoe, I timed the deposit and it took less than 2 minutes. I dont know why but everytime I go in drive thru at Brynwood location the teller always retreats to the back area for quite some time (behind the partial wall where lobby tellers are) and then comes back to drive-thru teller area several minutes later and processes my transaction, INSANE! Literally every OTHER location is great just the Brynwood location is HORRIBLE!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Brynwood Square at Rockford, IL
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Rude workers!
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by Brook, Feb. 11, 2013
Just went to this bank to simply cash a check, the very blonde worker you have is ALWAYS very rude to me and I am not the only one who has noticed her rudeness! I will be calling this bank and talking to the manager. Im tired of the crappy costumer service, I will definitely be switching banks! Not impressed and learn to get a much better staff! I will never recommend this bank to anyone!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Marshfield at Marshfield, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Brook, Feb. 11, 2013
Just went to this bank to simply cash a check, the very blonde worker you have is ALWAYS very rude to me and I am not the only one who has noticed her rudeness! I will be calling this bank and talking to the manager. Im tired of the crappy costumer service, I will definitely be switching banks! Not impressed and learn to get a much better staff! I will never recommend this bank to anyone!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Marshfield at Marshfield, WI
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Good Experience
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by Kris, Jan. 28, 2013
I went to BMO Harris to set up my new business account. I tried at my local hometown bank but they "couldn't be bothered" with a smaller business account. I was a bit skeptical but was pleasantly surprised at BMO Harris. The staff was very accomodating and helpful. I am in the process of moving all of my accounts here.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Oregon Branch at Oregon, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Kris, Jan. 28, 2013
I went to BMO Harris to set up my new business account. I tried at my local hometown bank but they "couldn't be bothered" with a smaller business account. I was a bit skeptical but was pleasantly surprised at BMO Harris. The staff was very accomodating and helpful. I am in the process of moving all of my accounts here.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Oregon Branch at Oregon, WI
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Tori
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by tori, Jan. 27, 2013
my parents started me with a savings there when it was south west and that was fine, they never really gave me issues. after it turned into BMO it was terrible. they kept me on the line for an hour and a half just to tell me i couldnt set up a money management account since i was 17, after me mentioning that many times over and over and asking if it was okay to be a minor and them saying yes until i mentioned i was going to come in the next day to set it up only to find out i couldnt. they also charged me a $5 dollar fee to print a statement when they never mentioned that i would be feed to get one. i know 5 bucks isnt a lot but they should have mentioned that i would be feed before hand!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Des Peres Branch at Saint Louis, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tori, Jan. 27, 2013
my parents started me with a savings there when it was south west and that was fine, they never really gave me issues. after it turned into BMO it was terrible. they kept me on the line for an hour and a half just to tell me i couldnt set up a money management account since i was 17, after me mentioning that many times over and over and asking if it was okay to be a minor and them saying yes until i mentioned i was going to come in the next day to set it up only to find out i couldnt. they also charged me a $5 dollar fee to print a statement when they never mentioned that i would be feed to get one. i know 5 bucks isnt a lot but they should have mentioned that i would be feed before hand!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, Des Peres Branch at Saint Louis, MO
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I HATE THIS BANK!
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by ZenValo, Jan. 26, 2013
I originally had my auto loan through M&I Bank and everything went smooth! Then this BMO Harris joke took over. I could write all day about all of the bad changes that were made, but I'll probably end up using "abusive language" and it says in bright red letters below "No Abusive Language" so... Just look at the other reviews and take your banking needs elsewhere. I will be re-financing my auto loan with my Credit Union (U.S. Federal) as soon as I can! Been with them for over 5 years and they have been nothing short of amazing.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Blaine Branch at Minneapolis, MN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ZenValo, Jan. 26, 2013
I originally had my auto loan through M&I Bank and everything went smooth! Then this BMO Harris joke took over. I could write all day about all of the bad changes that were made, but I'll probably end up using "abusive language" and it says in bright red letters below "No Abusive Language" so... Just look at the other reviews and take your banking needs elsewhere. I will be re-financing my auto loan with my Credit Union (U.S. Federal) as soon as I can! Been with them for over 5 years and they have been nothing short of amazing.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Bank, Blaine Branch at Minneapolis, MN
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I love this bank, only good things to say
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by BuckeyeAZGirl, Jan. 17, 2013
The Buckeye Branch, has been so helpful, always... Staff are nice and try to remember me, very personable. Use to be MI Bank and the transition has been smooth. Some of the negative comments here must be from another branch!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on BMO Bank, Buckeye Valley Branch at Buckeye, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BuckeyeAZGirl, Jan. 17, 2013
The Buckeye Branch, has been so helpful, always... Staff are nice and try to remember me, very personable. Use to be MI Bank and the transition has been smooth. Some of the negative comments here must be from another branch!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on BMO Bank, Buckeye Valley Branch at Buckeye, AZ
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