Bank OZK, HOUSTON OLD SPANISH TRAIL BRANCH
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17 client reviews
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| Name: | Bank OZK |
| Concentration: | Commercial Lending Specialization |
| Established: | 03/03/1903 |
| FDIC Insurance: | 01/01/1934 |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 249, view all, view on map |
| Website: | http://www.ozk.com |
| Total Assets: | $38,258,852,000 |
| Total Deposits: | $31,043,072,000 |
| Total Equity Capital: | $5,705,623,000 |
| Total Domestic Office Deposits: | $31,043,072,000 |
| Net Income: | $716,456,000 |
| Quarterly Net Income: | $182,181,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 13% |
| Quarterly Return on Equity: | 13% |
| More... | |
Client Review
17 client reviews of Bank OZK scored 3.5 out of 5.
Worst customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DBJ2, May. 19, 2023
Made appointment with manager Stephanie. Confirmed appointment with staff member Jennifer and then we were stood up and locked out of bank. No concern for our wasted time or effort. If your thinking of switching banks for a better customer experience you will not find it here.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank OZK, OAKWOOD BRANCH at Oakwood, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DBJ2, May. 19, 2023
Made appointment with manager Stephanie. Confirmed appointment with staff member Jennifer and then we were stood up and locked out of bank. No concern for our wasted time or effort. If your thinking of switching banks for a better customer experience you will not find it here.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank OZK, OAKWOOD BRANCH at Oakwood, GA
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Gone downhill
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by steveintampa, Sep. 10, 2022
No notary on site and was told it would be a month before there was one. 3 employees there more interested in talking among themselves than any customer service. They were unprofessional bordering on rude. The walls have holes in them from taking down the artwork. the lobby was very nice, but now it is a dump.
Used to be a decent bank. Current staff is useless.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank OZK, West Shore Branch at Tampa, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby steveintampa, Sep. 10, 2022
No notary on site and was told it would be a month before there was one. 3 employees there more interested in talking among themselves than any customer service. They were unprofessional bordering on rude. The walls have holes in them from taking down the artwork. the lobby was very nice, but now it is a dump.
Used to be a decent bank. Current staff is useless.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank OZK, West Shore Branch at Tampa, FL
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Alma
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mugrug, Dec. 21, 2019
The staff is always more than willing to help me , great bunch especially Brenda and Julie
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank OZK, Hot Springs - 70 West Branch at Hot Springs National Park, AR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mugrug, Dec. 21, 2019
The staff is always more than willing to help me , great bunch especially Brenda and Julie
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank OZK, Hot Springs - 70 West Branch at Hot Springs National Park, AR
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