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Bank of America, Review
Bank of America, Review
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Nothing but crooks at the Lomas Blvd Bof A in Albuquerque
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by EstateExecutor, Jul. 26, 2013
This is a crooked Bank of America branch, in Albuquerque, New Mexico, stealing over $14,000 from the account of a 98 year old woman before she died. Close your accounts with BofA before they rob you blind. They will do the same to
you or your mother if you leave your money there.
This branch is located at 5600 Lomas Boulevard in Albuquerque, New Mexico. Get your money out, before they
steal it!
I am filing a Racketeering Lawsuit against BofA Corp in
Los Angeles for all their criminal activities.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, East Lomas Branch at Albuquerque, NM
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby EstateExecutor, Jul. 26, 2013
This is a crooked Bank of America branch, in Albuquerque, New Mexico, stealing over $14,000 from the account of a 98 year old woman before she died. Close your accounts with BofA before they rob you blind. They will do the same to
you or your mother if you leave your money there.
This branch is located at 5600 Lomas Boulevard in Albuquerque, New Mexico. Get your money out, before they
steal it!
I am filing a Racketeering Lawsuit against BofA Corp in
Los Angeles for all their criminal activities.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, East Lomas Branch at Albuquerque, NM
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Poor Customer Service
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by Shaun, Jul. 19, 2013
This bank location has the worst customer service I've ever seen. There's always a long wait no matter if there is 1 person or 20 people, doesn't matter the service is still slow. The employees act if they are not properly trained. No matter what you say they still have the same bored indifferent look on they're face....they don't look as if they even enjoy working there.
Which does not inspire me to visit or keep my $$$ there......worst service ever!!!!!!!!!!!!!
* this review was made on Bank of America, Braes Bayou Branch at Houston, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Shaun, Jul. 19, 2013
This bank location has the worst customer service I've ever seen. There's always a long wait no matter if there is 1 person or 20 people, doesn't matter the service is still slow. The employees act if they are not properly trained. No matter what you say they still have the same bored indifferent look on they're face....they don't look as if they even enjoy working there.
Which does not inspire me to visit or keep my $$$ there......worst service ever!!!!!!!!!!!!!
* this review was made on Bank of America, Braes Bayou Branch at Houston, TX
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Branch of BofA closed
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by delila, Jul. 13, 2013
Low overall rating because we have been with bank for years and the location that we did business banking with closed and we were directed to go to a different branch in a different town. We had no problems getting checks deposited; two or three party checks at our home town location. There was no mention of depositing second or third party checks when we opened the account years ago. Now if you open an account "New Account", I believe there is. Since we were directed to go to the new branch, they won't deposit a check without either the business name or the business owners name on it. It is very time consuming to get a customer to go get another insurance check written with the business name on it. The new branch wouldn't accept the check for deposit even though the person it was payable to, was in the bank (in person), ID in hand and was going to endorse it in front of the bank employee. No, they wouldn't do that either because the check wasn't drawn on their bank. The check was an insurance check that came out of California.....I assume they wanted them to fly to California to get it cashed? lol. The person it was written to here, didn't have a checking account to deposit it in and write another check to the business or cash it. A telephone call was made to another branch. I was told the reason behind them not wanting to deposit the checks, was because they didn't "know us" at that branch and after time it would get better. I told the person that I called at the other branch that it wasn't getting any better and they even made us fill out and sign a (1-5 page) document and another (1-5 page document) that didn't pertain to our business whatsoever (not the second 1-5 pages). Sorry for our mistake.....we didn't know to go introduce our selves before our home town branch closed and furthermore, didn't know where our bank was going to direct us to do banking. We were pleased with our bank before all this took place, but now saddened.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lincolnton Main Branch at Lincolnton, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby delila, Jul. 13, 2013
Low overall rating because we have been with bank for years and the location that we did business banking with closed and we were directed to go to a different branch in a different town. We had no problems getting checks deposited; two or three party checks at our home town location. There was no mention of depositing second or third party checks when we opened the account years ago. Now if you open an account "New Account", I believe there is. Since we were directed to go to the new branch, they won't deposit a check without either the business name or the business owners name on it. It is very time consuming to get a customer to go get another insurance check written with the business name on it. The new branch wouldn't accept the check for deposit even though the person it was payable to, was in the bank (in person), ID in hand and was going to endorse it in front of the bank employee. No, they wouldn't do that either because the check wasn't drawn on their bank. The check was an insurance check that came out of California.....I assume they wanted them to fly to California to get it cashed? lol. The person it was written to here, didn't have a checking account to deposit it in and write another check to the business or cash it. A telephone call was made to another branch. I was told the reason behind them not wanting to deposit the checks, was because they didn't "know us" at that branch and after time it would get better. I told the person that I called at the other branch that it wasn't getting any better and they even made us fill out and sign a (1-5 page) document and another (1-5 page document) that didn't pertain to our business whatsoever (not the second 1-5 pages). Sorry for our mistake.....we didn't know to go introduce our selves before our home town branch closed and furthermore, didn't know where our bank was going to direct us to do banking. We were pleased with our bank before all this took place, but now saddened.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lincolnton Main Branch at Lincolnton, NC
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Told Mom she was dead.
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by advocate4Mom, Jul. 06, 2013
Two months after my Dad died, Mom got word from Band of America that she had now died. They did this on two separate occasions. The last one had cancelled her credit card and closed her account. The branch manager said she had to start over with NO credit, like a brand new customer. Mom has great credit! Luckily someone else there fixed it for her. Horrible
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lake Meridian Branch at Kent, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby advocate4Mom, Jul. 06, 2013
Two months after my Dad died, Mom got word from Band of America that she had now died. They did this on two separate occasions. The last one had cancelled her credit card and closed her account. The branch manager said she had to start over with NO credit, like a brand new customer. Mom has great credit! Luckily someone else there fixed it for her. Horrible
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lake Meridian Branch at Kent, WA
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by EstateExecutor 2013-07-26 23:35:59
This is a crooked Bank of America branch, in Albuquerque, New Mexico, stealing over $14,000 from the account of a 98 year old woman before she died. Close your accounts with BofA before they rob you blind. They will do the same to
you or your mother if you leave your money there.
This branch is located at 5600 Lomas Boulevard in Albuquerque, New Mexico.
I am filing a Racketeering Lawsuit against BofA Corp in
Los Angeles for all their criminal activities.
you or your mother if you leave your money there.
This branch is located at 5600 Lomas Boulevard in Albuquerque, New Mexico.
I am filing a Racketeering Lawsuit against BofA Corp in
Los Angeles for all their criminal activities.
They're Not Concerned About Wasting Your Time
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by sllee, Jun. 25, 2013
I visited this bank at 9:40 on a Tuesday morning. The teller took down my name & my reason for being there (new account) and asked me to have a seat until someone called my name. There was one other man waiting. 30 minutes later there were 4 of us waiting and no one being helped. Mind you, this is a main branch office. I left soon after to look for a better bank. If this is how they treat potential new customers, I'd hate to see how they treat the ones they've already got.
* this review was made on Bank of America, Lamar Branch at Arlington, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sllee, Jun. 25, 2013
I visited this bank at 9:40 on a Tuesday morning. The teller took down my name & my reason for being there (new account) and asked me to have a seat until someone called my name. There was one other man waiting. 30 minutes later there were 4 of us waiting and no one being helped. Mind you, this is a main branch office. I left soon after to look for a better bank. If this is how they treat potential new customers, I'd hate to see how they treat the ones they've already got.
* this review was made on Bank of America, Lamar Branch at Arlington, TX
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great branch
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by thecoinhunter, Jun. 15, 2013
They are kind and deal with coins easy! No questions asked!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Mccormick Ranch Branch at Scottsdale, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby thecoinhunter, Jun. 15, 2013
They are kind and deal with coins easy! No questions asked!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Mccormick Ranch Branch at Scottsdale, AZ
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Just wanted to say thanks
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by ChuckS, Jun. 10, 2013
Just wanted to say thanks for almost 30 years of good service from the Military Bank department. I started with your bank back in 1984 when it was National Bank of Fort Sam Houston. Stayed with you throughout several acquisitions by Nationsbank, NCNB Texas and finally Bank Of America. You always provided great service no matter where I was stationed. Recently learned that you were shutting down the online military bank and I would transition to a regular Bank of America account. Really sorry to see you go. Can only hope the service will be as good in the future as it has been in the past.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fort Sam Houston Branch at San Antonio, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ChuckS, Jun. 10, 2013
Just wanted to say thanks for almost 30 years of good service from the Military Bank department. I started with your bank back in 1984 when it was National Bank of Fort Sam Houston. Stayed with you throughout several acquisitions by Nationsbank, NCNB Texas and finally Bank Of America. You always provided great service no matter where I was stationed. Recently learned that you were shutting down the online military bank and I would transition to a regular Bank of America account. Really sorry to see you go. Can only hope the service will be as good in the future as it has been in the past.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Fort Sam Houston Branch at San Antonio, TX
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by FreddieP 2013-07-27 07:43:05
I agree wholeheartedly. I've been with "National Bank of Ft Sam Houston" since 1978 and had doubts about B of A taking over. As soon as I'm assessed a fee that "military banking" wouldn't have charged, I'm swinging all my accounts to USAA.
Condescending and Horrible!
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by badteller, Jun. 07, 2013
I would have rated this bank at zero stars, but there was no such option. To have received taxpayer dollars, their "customer" service could not be worse. Since banking at the Wieuca Road branch in Atlanta, GA, since 2004, I have been treated shabbily to say the least. Heaven forbid you have to deal with a teller, either in the drive-thru or in the branch office. Furthermore the ATMs will never read the checks properly for deposit and/or they will tear and skew the checks as they feed through the ATM, thereby voiding the checks - good luck with a reissue on a payroll check. The tellers are rude, condescending and in my most recent interaction, even questioned my signature thereby accusing me of being a fraud! I have banked at this branch for 9+ years, and they did not even ask to see my ID or offer the service of a manager. The teller simply kept stating that it "didn't look like your signature". I was outraged, and after calling customer service to leave feedback, I received NO reply - typical for Bank of America. I'm sure it won't be long before they get another taxpayer bailout reward for "good behavior". Thanks, Bank of America.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Roswell-Wieuca Branch at Atlanta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby badteller, Jun. 07, 2013
I would have rated this bank at zero stars, but there was no such option. To have received taxpayer dollars, their "customer" service could not be worse. Since banking at the Wieuca Road branch in Atlanta, GA, since 2004, I have been treated shabbily to say the least. Heaven forbid you have to deal with a teller, either in the drive-thru or in the branch office. Furthermore the ATMs will never read the checks properly for deposit and/or they will tear and skew the checks as they feed through the ATM, thereby voiding the checks - good luck with a reissue on a payroll check. The tellers are rude, condescending and in my most recent interaction, even questioned my signature thereby accusing me of being a fraud! I have banked at this branch for 9+ years, and they did not even ask to see my ID or offer the service of a manager. The teller simply kept stating that it "didn't look like your signature". I was outraged, and after calling customer service to leave feedback, I received NO reply - typical for Bank of America. I'm sure it won't be long before they get another taxpayer bailout reward for "good behavior". Thanks, Bank of America.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Roswell-Wieuca Branch at Atlanta, GA
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by Bubba1Tbird 2021-02-22 16:38:59
I FULLY AGREE with the above TOTALLY NEGATIVE RATINGS for this bank and branch!!! They are IDIOTS, starting at the top with Brian Moynihan, president. This bank is run as poorly as the smallest 'mom & pop' local bank. COMMUNICATION IS NON-EXISTANT, the phone audio response system is a JOKE. Waiting times are REDICULUS lasting 30-minutes or so, regularly. Being a monumental task is the only reason I have delayed CHANGING BANKS.
Ripped off of $220
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by burner, May. 30, 2013
Visiting my son in Las Vegas from Florida, I stopped into this branch of Bank of America to get some cash. The young Latino teller was happily conversing with her friend as I was the only person waiting to be served. After several minutes, she finally noticed me. I gave her my debit card and asked for $80 cash. I received the cash, with no receipt and walked out. Three weeks later I see that $300 was taken from my account. When I called the branch, the manager said that I had signed for $300. That was not true. I signed no piece of paper. He said there was nothing else he could do. I then filed a claim with B of A, but received a letter saying I would have to resolve the issue with the Las Vegas Branch Manager. I live in Florida. I called numerous times, but no one answers the phone. So ..... CAUTION .... there is a teller at the Las Vegas Airport Center Bank of America Branch that knows how to extract more cash from your account than requested. Get a receipt and double check it.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Airport Center Branch at Las Vegas, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby burner, May. 30, 2013
Visiting my son in Las Vegas from Florida, I stopped into this branch of Bank of America to get some cash. The young Latino teller was happily conversing with her friend as I was the only person waiting to be served. After several minutes, she finally noticed me. I gave her my debit card and asked for $80 cash. I received the cash, with no receipt and walked out. Three weeks later I see that $300 was taken from my account. When I called the branch, the manager said that I had signed for $300. That was not true. I signed no piece of paper. He said there was nothing else he could do. I then filed a claim with B of A, but received a letter saying I would have to resolve the issue with the Las Vegas Branch Manager. I live in Florida. I called numerous times, but no one answers the phone. So ..... CAUTION .... there is a teller at the Las Vegas Airport Center Bank of America Branch that knows how to extract more cash from your account than requested. Get a receipt and double check it.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Airport Center Branch at Las Vegas, NV
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Horrible at doing their job correctly
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by beyondannoyed, May. 22, 2013
I recently got married and changed my last name. So I went into Bank of America on Ina Road to order new debit & credit cards with the new name on them. The employee told me I could not order new cards without my husband being present (even though I had my new social security card & marriage certificate.) I said okay and walked out. The next day my husband took time off of work to come with me and we ordered new cards. I was told they would arrive in 7-10 business days in the mail. Over two weeks pass and still no cards. So I call B of A on Ina and speak to someone who told me they were the manager. She apologized and said she would re-order them rush b/c they were actually NOT PUT IN THE SYSTEM the 1st time my husband & I went into the bank. I say okay b/c mistakes happen. Well again 2 weeks pass and still no cards. I call a third time and speak to the manager who now claims she never said she would rush order the cards but that they were mailed out however couldn't track them b/c once they leave her bank...it's out of her hands. SO her fix to this issue was to mail out new cards AGAIN for the 3rd time and I could either pay $25 rush fee or wait another 7-10 business days. The manager at this location is horrible at customer service and doing her job correctly. She was beyond rude and had no sympathy for having to wait 30+ days for new cards. I informed the manager if my cards are not here in 10 days that my husband and I are leaving Bank of America. She could care less. At the end of the day...I ended up calling B of A's 1-800 #. Turns out the manager never even put new cards in the system to go out to me the third time around. Do not waste your time at this location....they do not know how to do their job.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby beyondannoyed, May. 22, 2013
I recently got married and changed my last name. So I went into Bank of America on Ina Road to order new debit & credit cards with the new name on them. The employee told me I could not order new cards without my husband being present (even though I had my new social security card & marriage certificate.) I said okay and walked out. The next day my husband took time off of work to come with me and we ordered new cards. I was told they would arrive in 7-10 business days in the mail. Over two weeks pass and still no cards. So I call B of A on Ina and speak to someone who told me they were the manager. She apologized and said she would re-order them rush b/c they were actually NOT PUT IN THE SYSTEM the 1st time my husband & I went into the bank. I say okay b/c mistakes happen. Well again 2 weeks pass and still no cards. I call a third time and speak to the manager who now claims she never said she would rush order the cards but that they were mailed out however couldn't track them b/c once they leave her bank...it's out of her hands. SO her fix to this issue was to mail out new cards AGAIN for the 3rd time and I could either pay $25 rush fee or wait another 7-10 business days. The manager at this location is horrible at customer service and doing her job correctly. She was beyond rude and had no sympathy for having to wait 30+ days for new cards. I informed the manager if my cards are not here in 10 days that my husband and I are leaving Bank of America. She could care less. At the end of the day...I ended up calling B of A's 1-800 #. Turns out the manager never even put new cards in the system to go out to me the third time around. Do not waste your time at this location....they do not know how to do their job.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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by LaceyJD75 2013-05-23 00:44:09
Annoyed, I went into the Monarch Plaza location and the bank manager was a rude and dismissive. She seemed young and inexperienced. I had my kids with me and she seemed annoyed at my questions. I just moved here from NYC and needed help with my accounts. I will NEVER come back to this location. Mrs. Hales needs to be DEMOTED!
HOUDINI BANK
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by jade2013, May. 21, 2013
I'm a BoA customer for over 7 yrs but not with this branch. Yesterday, I went to cash my check at this branch as it's closer to my work.The teller took forever to help me even though there was no other people in line. It took a long time for the teller to count $1056, going back and forth changing bills and straightening up the creases??? He finally counted the cash in front of me but a little obstructed and puts it in the bin. I then asked for an envelope and puts the money in there. My mistake, I didnt count the money before stashing in the envelope. I just trusted too much I guess. After some errand I got home counted the money and it was $90 short.The next day I called the bank and reported the issue with the manager. They said that they were all balanced yesterday. I described how the transaction went and asked for them to check the video. I told him that not that I'm trying to insinuate something about the teller but I wanted for them to review the video if there's anything wrong with that transaction. But the Manager said that when they normally request for films, they're not able to prove anything.I read the other reviews here and found that other customers had the same issues. Shouldn't this cause the management to get alarmed and start investigating. We are all different people complaining about the same problem. It's shame if management choose to ignore and not do anything about this, or more shame if corporate don't investigate what's going on in this branch!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Carmel Mountain Branch at San Diego, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jade2013, May. 21, 2013
I'm a BoA customer for over 7 yrs but not with this branch. Yesterday, I went to cash my check at this branch as it's closer to my work.The teller took forever to help me even though there was no other people in line. It took a long time for the teller to count $1056, going back and forth changing bills and straightening up the creases??? He finally counted the cash in front of me but a little obstructed and puts it in the bin. I then asked for an envelope and puts the money in there. My mistake, I didnt count the money before stashing in the envelope. I just trusted too much I guess. After some errand I got home counted the money and it was $90 short.The next day I called the bank and reported the issue with the manager. They said that they were all balanced yesterday. I described how the transaction went and asked for them to check the video. I told him that not that I'm trying to insinuate something about the teller but I wanted for them to review the video if there's anything wrong with that transaction. But the Manager said that when they normally request for films, they're not able to prove anything.I read the other reviews here and found that other customers had the same issues. Shouldn't this cause the management to get alarmed and start investigating. We are all different people complaining about the same problem. It's shame if management choose to ignore and not do anything about this, or more shame if corporate don't investigate what's going on in this branch!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Carmel Mountain Branch at San Diego, CA
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ghetto but friendly
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by findingsunshine, May. 11, 2013
I walked into the bank not sure if it was open because the place looks like it was closed. the place looks like its going to fall apart but was surprised when i was greeted in chinese by a white guy. anyway, it took 45 minutes to cash a check but the staff was friendly enough.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chinatown Branch at Boston, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby findingsunshine, May. 11, 2013
I walked into the bank not sure if it was open because the place looks like it was closed. the place looks like its going to fall apart but was surprised when i was greeted in chinese by a white guy. anyway, it took 45 minutes to cash a check but the staff was friendly enough.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chinatown Branch at Boston, MA
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I RATHER DRIVE 20 MILES MORE THAN GO TO THIS BOA!
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by TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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I RATHER DRIVE 20 MILES MORE THAN GO TO THIS BOA!
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by TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TRUTHHURTS, May. 09, 2013
THEY NEED TO HIRE A BRAND NEW STAFF!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Ontario Branch at Ontario, CA
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Lost Money
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Interest Rate and Cost
Office Environment & Staff
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Other Services
by LiveandLearn, May. 07, 2013
I closed my account with BofA years ago because of runaway fees but, my girlfriend still banks with them and from time to time she asks me to help her make deposits. I never liked this branch I guess because the staff there always seems constipated or should I say mad and the clientele is very ghetto like a check cashing store. The other day I made a $5K deposit in cash and there was an error on the deposit slip that required my attention which was the first time I took my eyes off the transaction and the second time was when I was helping unfold the bills straight. When the money was finally put through the machine it came out $100 short. I asked for the money back and re-counted it manually and it was indeed $100 short. The night before my girlfriend had counted the money right before she handed it to me and I re-counted it so, it was counted twice before it was rubber banded. Nobody else in the house except her and I and the rubber band was removed at the bank right before I put the money through the slot. I called the branch today and spoke with the manager and asked him to please review the video to see if there was a mistake on the tellers end and he said they don't video tellers which was strange because even retail stores have cameras on their cashiers so I would imagine a bank would have them for sure to watch their tellers as they do handle large sums of cash daily. Any teller at this branch that has the intent to steal obviously knows cameras are not watching them so this becomes a serious loophole and a grave security threat to the cash customers of this branch. Now I'm not accusing the teller of stealing that $100 since I myself have not witnessed it nor do I have any proof however since the money was last counted correctly until the time of the discrepancy the teller was the only variable in this equation which leads me to become suspicious of the teller and since there is no video on the transaction it makes it even more suspicious not only on the the teller but the bank itself. $100 lesson learned here. Never take your eye off of cash transactions especially at this branch and never do business with a bank that has sour faced tellers indicating that they're not happy there and may want to give themselves an instant raise at your expense.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, South San Francisco Branch at South San Francisco, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LiveandLearn, May. 07, 2013
I closed my account with BofA years ago because of runaway fees but, my girlfriend still banks with them and from time to time she asks me to help her make deposits. I never liked this branch I guess because the staff there always seems constipated or should I say mad and the clientele is very ghetto like a check cashing store. The other day I made a $5K deposit in cash and there was an error on the deposit slip that required my attention which was the first time I took my eyes off the transaction and the second time was when I was helping unfold the bills straight. When the money was finally put through the machine it came out $100 short. I asked for the money back and re-counted it manually and it was indeed $100 short. The night before my girlfriend had counted the money right before she handed it to me and I re-counted it so, it was counted twice before it was rubber banded. Nobody else in the house except her and I and the rubber band was removed at the bank right before I put the money through the slot. I called the branch today and spoke with the manager and asked him to please review the video to see if there was a mistake on the tellers end and he said they don't video tellers which was strange because even retail stores have cameras on their cashiers so I would imagine a bank would have them for sure to watch their tellers as they do handle large sums of cash daily. Any teller at this branch that has the intent to steal obviously knows cameras are not watching them so this becomes a serious loophole and a grave security threat to the cash customers of this branch. Now I'm not accusing the teller of stealing that $100 since I myself have not witnessed it nor do I have any proof however since the money was last counted correctly until the time of the discrepancy the teller was the only variable in this equation which leads me to become suspicious of the teller and since there is no video on the transaction it makes it even more suspicious not only on the the teller but the bank itself. $100 lesson learned here. Never take your eye off of cash transactions especially at this branch and never do business with a bank that has sour faced tellers indicating that they're not happy there and may want to give themselves an instant raise at your expense.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, South San Francisco Branch at South San Francisco, CA
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Loan officer
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by goodbye, May. 06, 2013
We area long time bank customer. But, the loan process staff was not very good in providing information needed. Sometimes, we had to provide documents twice because they couldn't find it. The loan officer was very arrogant with terrible manner. We are very sorry for the poor attitude. We plan to move all accounts out of this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Del Mar Highlands Branch at San Diego, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby goodbye, May. 06, 2013
We area long time bank customer. But, the loan process staff was not very good in providing information needed. Sometimes, we had to provide documents twice because they couldn't find it. The loan officer was very arrogant with terrible manner. We are very sorry for the poor attitude. We plan to move all accounts out of this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Del Mar Highlands Branch at San Diego, CA
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After 17 years I am closing our accounts
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by suhmydik, May. 05, 2013
I just want to let anyone out there know that even people who are responsible and current on their financial matters, are getting screwed over by bank charges that were manifested by employees of the bank being reviewed. I never ordered a transaction, only information and got charged for it. I hope this review takes away business from you just like you took money from me. $6 or $60B, theft is still theft (Look it up online). Don't underestimate the power of the internet!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Boyle Heights Branch at Los Angeles, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby suhmydik, May. 05, 2013
I just want to let anyone out there know that even people who are responsible and current on their financial matters, are getting screwed over by bank charges that were manifested by employees of the bank being reviewed. I never ordered a transaction, only information and got charged for it. I hope this review takes away business from you just like you took money from me. $6 or $60B, theft is still theft (Look it up online). Don't underestimate the power of the internet!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Boyle Heights Branch at Los Angeles, CA
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Putting a disabled vet into poverty because he was scammed
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by johnsmellard, Apr. 27, 2013
disabled veteran buys condo that stipulates any damages found would be fixed, after inspection a million dollars was found. Sued builder an won, builder files bankruptcy, causing the veteran to have to foreclose as he doesn't ave money to fix what was supposed to be new. BofA refuses to forge a tiny 2nd mortgage. The disabled veteran no lives in a basement apartment in a low income area. BofA response is sorry, Live in poverty for 6 years!!! Pay us we only made 6.2 billion last year. All veterans and military go to navy federal or Kitsap bank, run from bank of UnAmerica.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Bremerton Branch at Bremerton, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby johnsmellard, Apr. 27, 2013
disabled veteran buys condo that stipulates any damages found would be fixed, after inspection a million dollars was found. Sued builder an won, builder files bankruptcy, causing the veteran to have to foreclose as he doesn't ave money to fix what was supposed to be new. BofA refuses to forge a tiny 2nd mortgage. The disabled veteran no lives in a basement apartment in a low income area. BofA response is sorry, Live in poverty for 6 years!!! Pay us we only made 6.2 billion last year. All veterans and military go to navy federal or Kitsap bank, run from bank of UnAmerica.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Bremerton Branch at Bremerton, WA
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by Evoo 2013-06-01 13:04:00
I have been with bank of America 5 years and I started using the branch in Bellevue Factoria few weeks ago because is close to my job. This guys are having the worst customer service ,teller and person bankers without any knowledge about the job are they doing. I'm a privilege customer of this bank but I already move big part of my money to another bank and planning to close this account very soon,because working with them cost me money and headache. Hope the manager get notice about what I told her and do something with her employees!
by Evoo 2013-06-01 13:05:16
I have been with bank of America 5 years and I started using the branch in Bellevue Factoria few weeks ago because is close to my job. This guys are having the worst customer service ,teller and person bankers without any knowledge about the job are they doing. I'm a privilege customer of this bank but I already move big part of my money to another bank and planning to close this account very soon,because working with them cost me money and headache. Hope the manager get notice about what I told her and do something with her employees!
Wells Fargo Fees
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Interest Rate and Cost
Office Environment & Staff
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Other Services
by codysilver, Apr. 27, 2013
I have been with Wells Fargo for 2 years. I had a no fee checking account. Every single time over the last 6 months when I go in they ask me if I want to "upgrade" my account. I said no numerous times. Now they added a 10 dollar monthly service fee. The teller was no help in explaining why all of a sudden I am charged a fee. I also do not like their over the top attempts of being friendly, makes me want to throw up, very insincere. Friendly and cordial is ok but don't ask me about my "weekend plans" each time I come in sounds like a used car salesman script. I go their to bank not chat!! I am closing my account!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sierra Vista Branch at Sierra Vista, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby codysilver, Apr. 27, 2013
I have been with Wells Fargo for 2 years. I had a no fee checking account. Every single time over the last 6 months when I go in they ask me if I want to "upgrade" my account. I said no numerous times. Now they added a 10 dollar monthly service fee. The teller was no help in explaining why all of a sudden I am charged a fee. I also do not like their over the top attempts of being friendly, makes me want to throw up, very insincere. Friendly and cordial is ok but don't ask me about my "weekend plans" each time I come in sounds like a used car salesman script. I go their to bank not chat!! I am closing my account!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sierra Vista Branch at Sierra Vista, AZ
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by Shawnbelieu 2021-04-19 09:03:37
I think we need to all grow up as a country together and shut these banks down...... They hold money in a safe supposedly howncan they possibly be making trillions of dollars unless they are stealing and laundering it? You know what's funny;In a sick way.... ¿ We are all living poor because we cant afford the huge over draft fees and fines for us giving them our money. I think we are all a bunch of ignorant lazy people. I honestly don't use Banks unless I absolutely have to and I have been screwed over by welsfargo bank of Amer us bank and premier. Let's grow up and put our money in our own safe
Condescending And Snappy
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by Hhb908, Apr. 26, 2013
This bank is horrible, they are soooo condescending not friendly and unbelievably snappy.
Their "personal bankers" talk down to you, there is ZERO Customer service value.
Do you self a favor walk half block down to Chase.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Fort Lee Main Branch at Fort Lee, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Hhb908, Apr. 26, 2013
This bank is horrible, they are soooo condescending not friendly and unbelievably snappy.
Their "personal bankers" talk down to you, there is ZERO Customer service value.
Do you self a favor walk half block down to Chase.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Fort Lee Main Branch at Fort Lee, NJ
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