Bank of America, Review

"Supervisor" Rhonda
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by smt2012, Jul. 22, 2012

Rhonda is incredibly unprofessional, rude and snappy. A sad excuse for a supervisor who needs to work in a warehouse rather than customer service. Also, wtf is with a $9 fee for depositing money into my account via teller? How stupid is that. Wells fargo is free, and every week im leaning more toward switch back to them as my bank. Why would i pay you to take my money? Especially if i can do it for free directly outside at your atm?!?! How dumb are you b of a??!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 51st Street And Elliot Branch at Phoenix, AZ
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happy customer everytime
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by gladis12, Jul. 19, 2012

i was very impressed by staff and how quickly i was taken care of with my transaction. i always enjoy coming here to see the ladies with there smiling faces. they always help me out

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Aviation Avenue Branch at Charleston, SC
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5 star reviews?
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by dy2012, Jul. 04, 2012

Does anyone realize that all the reviews are either below average or 5 stars! and with that, most of the 5 stars arent even about this branch that most of us are talking about. i believe those are fake or paid to be written.

* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
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Not if it was the last bank! I would rather hold my own money!
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by dy2012, Jul. 04, 2012

I usually go to the bank on 31st and garnett an i  absolutely had no problems there. i liked that bank. They actually GIVE service! until i moved to 71st here and this branch on elm was the only nearest one. all they do is waste my gas and deny service!!! I would gladly drive all the way to garnett again!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
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With Shoes, With Shirt, With required info, No Service!!!! Do NOT expect to get any kind of service here!
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by dy2012, Jul. 04, 2012

I have never seen a bank that absolutely refuses to cash ANY check that is not your own or from other banks!!! Until Now! I took my boyfriends check(his account is closed) to this exact location, with his signature on it, and they took it like how the tellers are suppose to service their customers! The next time i took his check there, they decided "no, we cant do it without the id or the person here". pissed off! i came back a week later with his new check to the drive thru with his signature and mine on the check along with his id. "oh we cant cash this check without him".........Aaaarrrghhhh.....Days Later on i went inside with the signatures, his id, and him in person. "I dont feel comfortable cashing this check. I wont do it." ENOUGH IS ENOUGH! i dont care if u dont feel comfortable, DO Your job or are they just there being paid to say NO!

This place might as well close DOWN at this rate!
With Shoes, With Shirt, With required info, No Service!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
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Worst Bank Ever!!!!!!
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by dy2012, Jul. 04, 2012

Everyone with 1 to 2 stars is absolutely true!!! i have $25 automatic transfer from my checking to savings every month. when i transfer it back to checking, they would charge me $35 fee for it being returned. their fees are the worst, their method of trying to make money is Fraudulent!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Broken Arrow Branch at Broken Arrow, OK
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this branch sucks!
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by daniellex45, Jun. 28, 2012

My first experience with this branch consisted of them denying me service because my license was expired by one day (it was my birthday). The second time I went in there with my fathers check he had written me. After being very rude and taking forever, the woman said that she would be unable to cash the check. I asked her why and she said that she could not personally verify my fathers signature (he has been a customer there for years). I asked why and what could be done and she walked away saying "I can't go into further detail." 9 months pregnant and extremely pissed off, I drove 5 minutes down the road to the Granby branch. I explained to then what had happened over at Simsbury and they apologized for them and had no difficulty cashing the check for me.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Simsbury Branch at Simsbury, CT
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dislike their customer services
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by bluemoon1, Jun. 12, 2012

I didn't like the way I was treated in that location, and certainly didn't like the comments they've made after I close my account, they are kind of rude. they are nice to certain people only. I will never open another account with BOA again.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Snell-Blossom Hill Branch at San Jose, CA
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Beware the Fees
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by Lyco, Jun. 08, 2012

I opened an account because of charity. A woman at my church said Bank of America would donate $25 to the church for every person who opened an account with them. I thought it was okay, seeing as I was helping my church. I had the account for over one year and they suddenly began charging me a maintenance fee of $20 without notice. When I brought this up to the agent, she said I should've received a notice that they were going to start charging me. She apologized and switched me to ebanking where I could go paperless and wouldn't be charged as long as I don't go into the office. I could only use the ATM outside. When I had to move away I went inside and cancel my account, withdrawing all my money to pay off my bills. A month later I received an email alert from my BoA account stating that I was $-8. Apparently they had charged me the fee for going inside of the office when I had canceled. It was completely ridiculous. I had to call customer service and straighten everything out.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Winder Main Branch at Winder, GA
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This BRANCH is one the worst
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by methodz1218, Jun. 07, 2012

They started charging $16 monthly fees because my balance was below a $ 4000 threshold.   He told me that it was my own fault that I was being charged those fees.  I told that my balance has been over $ 4000 and then he asked me to prove it.  I told them that they have access to my account, so why should i go home to bring back my statements.  after 5 minutes, he was able to look online to see that indeed my balance has been over $ 4000.  No apologies, whatsoever, but did agree to try to waive the fees.  However, although they have been charging the $ 16 monthly fee for 11 months, they can only go back and reverse up to 6 months of fees.  Again, he said it was my fault for not coming in sooner.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Foothill And Rosemead Branch at Pasadena, CA
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Hang out in our parking lot...we don't care !!
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by JJFaulkner, May. 31, 2012

There is a begger who sits outside in the parking lot every evening, even Saturday’s, peddling for money.  This is daily between 6-8ish PM.  I’ve told management about this, but I suppose the area allows lottering.  So, it’s ok for customers of this bank to be harassed by sob stories from bums.  It’s bad enough we have to put up with this at gas stations.  Go to another ATMs, there’s a ton of them around.

Fairfax and Melrose...avoid !

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Melrose-Fairfax Branch at Los Angeles, CA
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Horrable Service
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by VeryUnsatisfied, May. 17, 2012

The branch manager is very unprofessional and rude.  She would not cash my check because my drivers license had Jr on it and my check did not.  I have cashed may of these checks with Bank of America in Encino and have never had a problem. I asked for her business card to complain she did not give it to me.  She said "I dont give my name out to strangers". All I was able to find out from the teller is that her name was Ellie.  I googled her online and found out her name was Ellie Nabili.  I have never in my life experienced service this bad.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sherman Oaks Branch at Sherman Oaks, CA
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Horrable Service
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by VeryUnsatisfied, May. 17, 2012

The branch manager is very unprofessional and rude.  She would not cash my check because my drivers license had Jr on it and my check did not.  I have cashed may of these checks with Bank of America in Encino and have never had a problem. I asked for her business card to complain she did not give it to me.  She said "I dont give my name out to strangers". All I was able to find out from the teller is that her name was Ellie.  I googled her online and found out her name was Ellie Nabili.  I have never in my life experienced service this bad.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sherman Oaks Branch at Sherman Oaks, CA
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Worst experience beware of the teller name Ruth
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by xxcriticalpersonxx, Apr. 28, 2012

This was my worst experience ever.

The teller by the name of Ruth is very un-professional and very unfriendly.

I don't know how she was hire.

I would not come back to this banking center.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Duke Street Branch at Alexandria, VA
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account holder living overseas
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by spuff, Apr. 17, 2012

I have been banking with the Bluewater Bay branch since 2001 as my main account.
Although I live overseas in New Zealand I have had nothing but the very best of service.

Thanks to Mary Rivas and Melissa (née) Dye for a great job making busu¡iness at a great distance very simple.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Bluewater Bay Branch at Niceville, FL
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Mooresville Bank of America the worst
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by MiltonBradley, Apr. 15, 2012

First of all, all those reviews where people are putting five stars are phony. BoA is PAYING them to do this to improve their reputation. What they should be doing instead is actually treating customers properly. I have a million dollar mortgage with them for the past seven years and have never missed a payment. I live blocks from the bank, and yet they would not let me cash a $74 check from another bank because I did not have a checking or savings account with them. They weren't apologetic, but they did tell me they aren't in the business of cashing other bank's checks (REALLY, I THOUGHT THEY WERE A BANK). They had the nerve to ask me to open an account!  While I was waiting for the manager I overheard them speaking with an elderly woman and trying to talk her in to getting a high interest mortgage on a house she had paid off, instead of the $2,000 short term loan she was requesting. She seemed confused and they seemed like vultures. The new branch in Mooresville that opened in 2011 is the worst. If you had to write a book on how not to treat people, you could simply walk into that branch and listen. I will never be going there again - ever!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Morrison Plantation Branch at Mooresville, NC
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Won't help unless obligated
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by BOASucks, Apr. 13, 2012

The minute you open an account with BOA, they automate third party sharing of your information. I pleaded with the personal banker at the desk to help me remove my name from both their list as well as from the national credit reporting agency lists. As a loyal five-year customer, I know this isn’t what they typically do, but needed to stop the bombardment of junk mail. The banker told me she wouldn’t help me simply because she was not obligated to. After five years, I plan to close my account Monday, and move to a bank that will help me even if they aren’t obligated to!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, North Santa Barbara Branch at Santa Barbara, CA
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Why does B of A keep John around?
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by MrHappy, Apr. 07, 2012

This branch of B of A has some very nice smart efficient tellers but the manager is a total jerk to the merchant customers. He has trouble understanding very simple problems. His first response to almost everything is "NO - you can't do that". What's almost worse is rather than being friendly and setting an example for his staff, he tends to hide in his desk area and do nothing. I think a manager should be the smartest and hardest working person in a branch. This dude's name is John Nguyen, and he made me and another merchant customer wait for an extra 5-10 minutes while there were 3 regular tellers open & doing nothing.  2 of those tellers are sometimes merchant tellers who would have liked to help us, (they offered) but he yelled at them that we were to wait for the Merchant teller to finish.  The irony of it all was the merchant teller that we were to wait for, was dealing with some crazy street person who didn't have an account and was trying to cash their check without paying the $5 fee. They were in the wrong line. Maybe it is B of A policy to openly discourage merchant customers ? Maybe they don't care that this branch is run by a slow thinking, unkind, little dude with a Napoleon complex ? The sad simple truth is we should all take our money somewhere else. I'm going to talk to my boss about moving banks on Monday.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Queen Anne Branch at Seattle, WA
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Beware They Steal Customer Deposits
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by Enzo, Mar. 31, 2012

I went to make a two deposit on March 8, 2012 for $750 & $200 they took my checks gave me a receipt and then lost the checks I have my receipt and the manager refuses to give me a partial credit while they investigate their own ineptitude it has been a month and six visit to the branch to talk to the teller and manager and no answer or solution given what’s worse the teller said that all of her work went missing for that day so there are another 12 people who don’t have their money because this branch can’t function properly, they should hire people who know how to resolve these type of issues frankly the service on these branch is unacceptable and bank of America is just taking advantage of their own clients, everybody visiting this particular branch should make sure that they deposit are being credited and that they don’t lose their money

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Devonshire-Reseda Branch at Northridge, CA
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Monthly fee rip-off
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by BoiseCustomer, Mar. 27, 2012

US Bank changed the terms of my checking account to add a monthly fee. This was not part of my original agreement with them--they say they notified me by mail. US Bank sends me a great deal of mail--most of it is of the "junk offering" category, so I don't open all of it. Now the $6 per month fee has eaten away the balance to a negative amount (it's not my main bank account--only something I use to make transactions in town). When I learned that their new fees had wiped out my account, I requested they close the account. Then they wanted me to pay them to close the account! The manager agreed to waive the small ($5) negative balance, but they "ate" $40 of my money after changing the terms of my account without my explicit agreement--this shouldn't be legal, and it's why the public is moving away from doing business with the "big" banks. Don't do business with US Bank--open a credit union account instead--my credit union has never done anything this shady! Bye bye US Bank!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Boise Towne Square Branch at Boise, ID
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