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U.S. Bank, ALISO VIEJO RALPHS BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Worst Bank in the WORLD!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by capobeachmom, Jan. 06, 2012
I'm a single mother with two children and was robbed while traveling in Asia. I immediately called US bank to cancel my debit card on my personal and business accounts. The customer service agent (if you want to call her that) was so rude. I was a single mother traveling with two children and now had no access to MY money and she absolutely refused to help me.
I asked if she could fedex me a new debit card?
No.
Could she wire me money from my account?
No.
Could a family member go into the account with my verification and withdraw money?
No.
Could she mail my debit card to a family member so they could fedex it to me?
No.
I asked her how I was supposed pay for my hotel... her response was "that's not our problem, ma'am." and which point she hung on me.
In comparison, I called my credit card company. Their first response was. "I am so sorry to hear about what happened. Yes absolutely we can help you! But first, how are you doing? Are you and your children ok?"
Are that fiasco. I came home, reopened new accounts and filed a formal complaint with US Bank...
Now it's Tax Season... Since my bank accounts were closed because my wallet was stolen, and I of course had choosen paperless statements, I called US Bank and asked if they could send me copies of my statements because I no longer have online access to the old accounts (because they are closed). And they want to charge me $6/statement for 12 months for 2 accounts.
That's $144!!!
Absolutely unacceptable!!!
How on earth do they stay in business!! I was robbed. They didn't care and now they want to rob me!
Stay away!! Bank elsewhere... My old back was bought out by US Banks so I thought I'd give them a try, but they are the worst bank I have ever had to deal with my entire adult life....
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Aliso Viejo Ralphs Branch at Aliso Viejo, CA
17 of 21 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby capobeachmom, Jan. 06, 2012
I'm a single mother with two children and was robbed while traveling in Asia. I immediately called US bank to cancel my debit card on my personal and business accounts. The customer service agent (if you want to call her that) was so rude. I was a single mother traveling with two children and now had no access to MY money and she absolutely refused to help me.
I asked if she could fedex me a new debit card?
No.
Could she wire me money from my account?
No.
Could a family member go into the account with my verification and withdraw money?
No.
Could she mail my debit card to a family member so they could fedex it to me?
No.
I asked her how I was supposed pay for my hotel... her response was "that's not our problem, ma'am." and which point she hung on me.
In comparison, I called my credit card company. Their first response was. "I am so sorry to hear about what happened. Yes absolutely we can help you! But first, how are you doing? Are you and your children ok?"
Are that fiasco. I came home, reopened new accounts and filed a formal complaint with US Bank...
Now it's Tax Season... Since my bank accounts were closed because my wallet was stolen, and I of course had choosen paperless statements, I called US Bank and asked if they could send me copies of my statements because I no longer have online access to the old accounts (because they are closed). And they want to charge me $6/statement for 12 months for 2 accounts.
That's $144!!!
Absolutely unacceptable!!!
How on earth do they stay in business!! I was robbed. They didn't care and now they want to rob me!
Stay away!! Bank elsewhere... My old back was bought out by US Banks so I thought I'd give them a try, but they are the worst bank I have ever had to deal with my entire adult life....
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Aliso Viejo Ralphs Branch at Aliso Viejo, CA
17 of 21 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by SICKOFBANKHYPOCRISY 2016-01-17 16:48:32
I had a bookkeeper fraudulently acquire a bank card in my name on our business account and begin systematically stealing funds to the tune of over $43,000.00. When discovered by a new bookkeeper I immediately called US Bank and the Police, as instructed by their fraud department.
They refused to follow up on claim to gather video (which I had to do) to prove the fraud and actually lied to make their liability to our company less. When it is a PIN transaction (she made up her own pin) they say they are only responsible for a limited time frame, regardless of circumstances.
Mind you, their fraud dept. has held me up at restaurants 1 hr. from my home for over 45 minutes trying to buy a business lunch, held me up at airports on $165.00 upgrade charges, yet failed to notice that someone on my acct. was visiting 4 diff. Costcos in a day at 45 mi. distances (who does that?), for example, and withdrawing cash each time, making 2 back-to-back charges in same store on different registers and other very obvious to even a layman reviewing acct, and also making substantial cash withdrawals a 10 year pattern has never shown at geographical locations I have never frequented.
They refused to follow up on claim to gather video (which I had to do) to prove the fraud and actually lied to make their liability to our company less. When it is a PIN transaction (she made up her own pin) they say they are only responsible for a limited time frame, regardless of circumstances.
Mind you, their fraud dept. has held me up at restaurants 1 hr. from my home for over 45 minutes trying to buy a business lunch, held me up at airports on $165.00 upgrade charges, yet failed to notice that someone on my acct. was visiting 4 diff. Costcos in a day at 45 mi. distances (who does that?), for example, and withdrawing cash each time, making 2 back-to-back charges in same store on different registers and other very obvious to even a layman reviewing acct, and also making substantial cash withdrawals a 10 year pattern has never shown at geographical locations I have never frequented.
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